Addressing Staff Turnover Challenges: Imperial Hotel Management Report

This report examines the problem of high staff turnover at the Imperial Hotel, detailing the issues contributing to an 80% turnover rate. The analysis identifies key factors such as low wages, poor work culture, lack of training, and limited promotion opportunities. It then implements management theories like goal setting and McGregor's theory to address these challenges. The report proposes solutions including incentive programs, competitive pay, hiring the right people, providing praise, flexible work schedules, and setting excellent work standards. The conclusion emphasizes the need for the hotel to adopt these strategies to improve employee satisfaction, reduce turnover, and enhance overall business performance.

INTRODUCTION TO
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
ANALYSIS OF INDIVIDUAL REPORT......................................................................................1
Summarise problem of Imperial hotel.........................................................................................1
Implement management theory towards problem........................................................................2
Solution for the problem..............................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Management consist important role in every business success. In this regard, every business
get success and accomplish their goals as well. Therefore, it requires to arrange factors that helps
to increase significant advantages in the business. With this regard, several resources also
integrates towards achievement of pre-determined goals (Davidson, Van Dam and Finlayson,
2018). Without proper management, no one business can easily cope up with desired level of
outcomes. In order to manage several activities, it helps to attain overall staff member’s
objectives with their growth. With the help of several members’ participation, it can be stated
that every problem will be easily solved at workplace.
Present study based on Imperial hotel which is successfully operated in different aspects to
attain desired level of outcomes. In this regard, they considered well known international
branded chain with 4 star hotel. Different types of facilities provided by the organisation to
capture value and attract several people easily. Furthermore, staff members also provide different
types of services to satisfy customers.
For gaining insight information of the present report, it covers problem that face by Imperial
hotel which is high staff turnover. There are 80% of staff leaving the organisation in this year.
Therefore, productivity reduced and cost increases for training and development in the selected
business. In this study, individual problem will be solved with determining appropriate solution
for it. Theory and concept also implemented that helps to deal appropriate findings. At last, it
includes findings from the analysis.
ANALYSIS OF INDIVIDUAL REPORT
Summarise problem of Imperial hotel
In Imperial hotel, there is high staff turnover in present year which increase several issue
and problem at workplace. Due to temporary nature of employment and low wage rate. In front
line staff, turnover is very high because they get very few amount of wage. From the exit
interview, it has been identified that different number of issues take place in the business. For
example, there is poor perception of work culture in the hotel because of aggressive nature of
supervisor (Hofmeijer, Gerowitt and Melander, 2016). There is no proper management of
working hours so that it increase several issues and problems regarding staff members. As they
are unable to do their other personal work because of lack of proper time management.
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Furthermore, there is no training session properly work to increase efficiency and capabilities in
systematic way. With this regard, it can be stated that management is poor in the business.
Moreover, there is poor pay level as compared to other retailing sector so that staff
members are not getting appropriate amount. As a result, it impact negatively on the business
functions and operations. Furthermore, it is essential to concentrate on dealing with regular
update and provide training to staff members to increase their efficiency (Bratton and Gold,
2017). In addition to this, in Imperial hotel there is little opportunities for promotion and
bonuses. There is high travelling cost exists that create major impact on work in central areas of
London market. Hence, staff members face issue to transport home at night. As a result, it is also
reason of high turnover in the business. There are several numbers of young and talented people
left job and they work with competitors of the chosen organisation. This is because, they are
paying better wages, working environments and many other benefits.
Due to this reason, staff turnover puts directly pressure on staffing budget because cost of
the Imperial hotel is also high. This is because, they need to continuously employ new staff
members at workplace because of turnover (Raj and Griffin, 2015). As a result, it also increase
cost of induction programme which impact on overall quality of services that provided to guest.
Experienced staff members will lead with more effective production towards their guest and
provide better services. However, un-experienced people cannot lead in better manner. It impact
on diminishing guest number in the business. It create major effect on overall business which
affect staff members, guest and many other consideration. It increased pressure on the chosen
business and reduce their popularity in all over the London market. Culture of turnover lead with
the increased pressure that results in decreasing pool of promotable staff and managers.
Implement management theory towards problem
In Imperial hotel, there are several issues occurred due to which high turnover in the
business exists. In this regard, it can be stated that following are different theories must be
implemented at workplace:
Goal setting theory: Goals assists to properly focus on work to accomplish things that are
important to Imperial hotel. Goals setting theory is advanced that helps to effectively managed
person’s time. This theory is also based on premise that a person is more motivated in Imperial
hotel to perform clear and specific goals. In this regard, it can be stated that main goal of the
chosen organisation is dealing with high performances to reduce turnover. Personal goal setting
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enables a person to plan and perform in own way (Davis, Lockwood and Pantelidis, 2018).
Appropriate setting of working hours is main goal which must be implemented in the business to
fulfilment of the desirable goals.
The Bucket of Rocks theory: This theory helps to manage time in Imperial hotel to know
about importance of each activity holds. This theory proposes that put big rocks in particular
bucket. Hence, in the chosen business, manager must supposed to include all important things in
one basket for instance providing proper wages to all staff members in the business. Providing
several benefits is also important in the chosen business which helps to deal in the organisation
(Yeung, 2016).
McGregor theory: According to this theory, managers of Imperial hotel need to focus on
theory x and y. According to theory X there are certain people who dislike the work and avoid to
do their work. However, there are certain people who take responsibilities with their own interest
that is known as theory Y. In Imperial hotel there are certain people like work and do their work
with interest and accomplish goals. Hence, manager need to provide them opportunities through
they can accomplish desired level of outcomes. Company need to use positive way to motivate
them as they can survive in the business for long time and duration (Fletche, Carter and
Lyubovnikova, 2018). With the help of implementing incentive program, the selected enterprise
will able to communicate desired level of results. On the basis of excellent standard of work,
they need to encourage staff to improve their productivity at workplace.
Extrinsic and intrinsic reward: In Imperial, there is no reward system considered for staff
members so that they feel very sad to do work. This concept must be taken in the selected
business to increase productivity and efficiency of the people. It also integrated and consist
policies, processes practices to implement system within the business environment. Extrinsic
rewards are tangible that can be provided in Imperial hotel such as salary increment, bonuses,
good performances, etc. (Simon and Johnson, 2015). All these types of benefits helps to deal in
increasing standard of living of staff member so that turnover can be diminish easily. In addition
to this, intrinsic reward also assists to take reward for personal satisfaction with increasing
several advantages. In addition to this, feedback, recognition, etc. are major consideration which
helps to focus on increasing their participation. These types of reward helps to attract several
types of customers to focus on the increasing efficiency of people.
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Solution for the problem
In order to deal with solution of staff turnover, it can be stated that following solution must
be implemented in systematic manner in Imperial hotel. They are followa:
Provide incentives program in the business: In order to deal with effective work, in
Imperial hotel manager need to concentrate on providing incentive to their staff members. It
assists to concentrate on increase efficiency of employees at workplace. With the help of high
level performances, each staff member need to get benefit of their participation. As a result, more
profits and revenue will be continue develop that ascertained with desired level of outcomes at
workplace (Berg, Mani and Walsh, 2015). The company should focus on employee
performances and provide them benefit according to their participation.
Hire the right people: Furthermore, Imperial hotel need to concentrate on employees
performances to recruit right person at workplace. In this regard, it can be stated that appropriate
quality of each person must be check so that the organisation will able to deal innovative
functions and operations. Strong skills that match with particular position must be considered at
workplace so that it assists to gain desired level of outcomes at workplace (Piehler, Grace and
Burmann, 2018).
Offer competitive pay and benefits: Staff members of Imperial hotel are not getting
appropriate amount of wages. Therefore, it can be stated that on the basis of competitive pay and
wages, the chosen business should treat their staff members. It will assists to concentrate on
determining compensation for staff members. With respect to fulfil guest requirements, it can be
stated that employees must get benefits which other competitors provided to their staff members
(Milne and Robinson, 2019). As a result, it helps to deal with employees to provide them several
benefits in appropriate manner.
Give praise: Furthermore, employees are not getting benefit of encouragement and
recognition. Therefore, manager of the chosen business need to provide proper encouragement
and recognition so that staff members are getting effectiveness to deal with problem. After
dealing with each guest, manager of Imperial hotel must encourage and appreciate to their staff
members to increase and build their confidence (Bellomini, Silvaggio and Borchi, 2017).
Positive work environment assists to increase employee efficiency which helps to deal in the
selected enterprise.
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Allow flexible work schedule: Staff members of Imperial hotel not getting any benefit of
proper working hours. As a result, the company should focus on allowing flexibility work
schedule so that they can work according to their convenience and reach their home with proper
transport facility (Davidson, Van Dam and Finlayson, 2018). It is one of the important aspect
that helps to make appropriate solution towards reducing employee turnover.
Meet excellent standard of work: Imperial hotel not dealing with excellent work so that it is
essential to consider standard at workplace. In this regard, staff members of the organisation to
develop significant advantages that relate with excellent services. It comes with guest
satisfaction. However, changing of staff members not deals effectively with all guest. As a result,
it is essential to focus on each customer requirement and provide excellent services to them
(Hofmeijer, Gerowitt and Melander, 2016).
CONCLUSION
From the above report, it can be concluded that Imperial hotel get several problem and
issues in this year. This is because, they are facing problems of high staff turnover which reduce
profits and revenue of the organisation. Furthermore, staff members are not satisfied with rules
and regulations of the organisation so that they need to set excellent work with using creative
program to satisfy their staff members. Moreover, report determines reasons due to 80% staff
members left their job in this year. In the business, promotion opportunities is not effective
which reduce efficiency and motivation level of staff members. In this regard, it can be said that
the selected business need to concentrate on tools and techniques that helps to deal with reducing
turnover.
In addition to this, report summarized about different theories that helps to make appropriate
solution for staff turnover. There has been seen no proper time management facilities allowed for
all staff members so that it increase issue and problems towards dealing with employees in
effective manner. In this way, it can be stated that different ways helps to focus on each
employee requirement in appropriate manner. Moreover, it articulated about solution to the
problems. Hence, with proper implementation of reward system and time management helps to
deal with each employee requirement at workplace. It helps to focus on attainment of goals and
objectives in the business and reduce high turnover as well.
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REFERENCES
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Wetland Structure and Function, Management, and Methods. The Wetland Book: I:
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