Part 1 Task 3: Implementing Communications Policy for Bounce Fitness

This assignment focuses on the implementation of an Employee Assistance Program (EAP) policy for Bounce Fitness. The student is tasked with implementing newly developed communication processes to support employees in achieving their work responsibilities. The assignment requires demonstrating the ability to effectively communicate information, facilitate contributions to consultations, provide feedback on consultation outcomes, and resolve or refer issues to relevant personnel. The student must complete an observation form, detailing how they demonstrated each requirement, including strategies used to communicate and influence colleagues. The policy itself outlines Bounce Fitness's commitment to employee health and welfare, recognizing that personal problems can impact job performance. The EAP aims to assist employees with issues like emotional distress, family problems, substance abuse, and other challenges, ensuring confidentiality and non-jeopardy of job security. Each Bounce Fitness center is responsible for establishing and implementing detailed policies and procedures, with the Human Resources Department responsible for interpreting the overarching Bounce Fitness policy. The EAP encourages employees to seek short-term counseling and referrals for a range of issues including substance abuse, stress, family difficulties, and legal or financial concerns.

Employee Assistance Program
(EAP) Policy
Bounce Fitness has a strong commitment to the health, safety, and welfare of its employees, their families,
and its customers. Bounce Fitness recognises that a variety of personal problems, such as emotional distres
family problems, alcoholism, and drug abuse, can be devastating to lives, business, and the community at
large. Most people solve their problems either on their own or with the advice of family and friends; howeve
Bounce Fitness recognises that sometimes people need professional advice.
Goal
It is the goal of Bounce Fitness to establish an employee assistance program to help and encourage those
employees in need of professional assistance to use it.
Scope
This program applies to all employees and their eligible dependents who are covered under any of the vario
health and welfare programs to which Bounce Fitness contributes.
While Bounce Fitness has no intention of intruding into the private lives of its employees, we reco
personal problems may eventually take their toll on job performance. Our concern is to assure that employ
report to work in condition to perform their duties safely and efficiently in the interest of their fellow workers
themselves, and our customers.

Policy Statement
1. It is the policy of Bounce Fitness to establish, implement, and support employee assistance programs
that will assist employees and their eligible dependents to resolve problems, such as emotion
distress, family problems, alcoholism, and drug abuse, recognising these problems may adversely
affect employee’s personal health, family, and job performance.
2. It is the policy of Bounce Fitness to commit the resources necessary to support the employe
assistance program (EAP).
3. This policy will not exempt employees from job performance requirements.
Procedure
Bounce Fitness’s employee assistance program will operate within the following framework:
1. Employees’ current jobs and future advancement will not be jeopardised by using the EAP’s services.
2. As with all health and personnel documents, the EAP’s records will be maintained in a confidential
manner.
3. Supervisors and managers are responsible for confronting employees about unsatisfactory as well as
acceptable but deteriorating performance, and referring such employees to the EAP when appropriate
4. Employees will be responsible for correcting unsatisfactory performance and maintaining acceptable
performance.
Implementation
Each Bounce Fitness Centre will be responsible for establishing and implementing detailed policy an
procedures, specific to its needs, in support of this policy. Each of these policies is subject to Head Office
review for consistency with the Bounce Fitness policy.
Responsibility for interpretation of the Bounce Fitness policy falls to the company’s Human Resourc
Department.
The Bounce Fitness Employee Assistance Programs encourages employees to obtain short term counselling
problem referrals or assessments on the following issues:
Substance abuse
Stress
Alcohol abuse

Psychological symptoms or mental health disorders
Marital or family-related difficulties, such as child or elder care
Domestic violence
Divorce
Legal and Financial concerns
Compulsive or addictive behaviour such as gambling
Catastrophic medical conditions