Project Management: Implementing a New IT System in a Restaurant

This project outlines the implementation of a new IT system for an e-restaurant in the US, focusing on providing unique services like online ordering, customized dinner experiences, and external security. It covers background, purpose, objectives, and project scope, including functionalities like food customization, location reservation, and payment gateway integration. The project addresses potential obstacles and risks, such as stakeholder disengagement and server issues, along with mitigation strategies. It includes a cost-benefit analysis, resource allocation, and a project schedule, with a Gantt chart for visualization. The project aims to increase revenue, establish brand recognition, and expand to different locations, highlighting key value drivers like location, menu, and quality of food. The executive summary reiterates the restaurant's unique e-restaurant service model and its competitive advantages in the market.

Project management
Implementing a new IT system in the organization
student
[company name]

Table of Contents
Assessment Task 1.......................................................................................................................................2
Part A.......................................................................................................................................................2
Background..........................................................................................................................................2
Purpose................................................................................................................................................3
Objectives............................................................................................................................................3
Project Description..............................................................................................................................3
Project Duration..................................................................................................................................4
Obstacles and Risks.............................................................................................................................5
Perceived cost and benefit analysis.....................................................................................................6
Required resources and record keeping systems................................................................................6
Required resources..................................................................................................................................6
Part B.......................................................................................................................................................7
Project Details.....................................................................................................................................7
Executive Summary.............................................................................................................................8
Purpose................................................................................................................................................8
Objectives............................................................................................................................................9
Project Scope.......................................................................................................................................9
Key Stakeholders and Responsibilities...............................................................................................10
Project Team Strategy.......................................................................................................................11
Deliverables.......................................................................................................................................11
Task Breakdown Structure.................................................................................................................12
Project Budget...................................................................................................................................13
Perceived Risks and Constraints........................................................................................................15
Constraints........................................................................................................................................16
Resources and allocation...................................................................................................................17
Project Schedule................................................................................................................................17
Project Sign-offs and Approval..........................................................................................................17
Project Evaluation Tools....................................................................................................................18
Gantt chart.........................................................................................................................................18
Assessment Task 2.....................................................................................................................................20
Answer 1................................................................................................................................................20
1

Answer 2................................................................................................................................................21
Answer 3................................................................................................................................................21
Answer 4................................................................................................................................................22
Answer 5................................................................................................................................................22
2

Assessment Task 1
Part A
The project that has been selected is “Implementing a new IT system in the organization”. The
organization that has been selected is a restaurant in US.
Background
There are lots of restaurants available into US, which all are undertaken into Department of health.
Where the department inspect all of the restaurants for food safety purpose as a following by federal
rules.
In the United States population are varied in different by race and culture, they all are having their
own different taste and different choices as on their race and culture. In the state of New Jersey, all the
different race available which is my Place for restaurant in the Jersey City. We provide E-Restaurant
service to the customers where they click and order their entire dinner or dinner plan, and we can
make their dinner special as they dream to special dinner by providing dinner at their own place, their
own menu choice and their own favorite decoration for dinner. As the Restaurant business is not easy
and having toughest competition into the market we must have to provide best unique service to our
customers( Kerzner, 2013).
We will having internet website where our customers click and pay their orders, we are having
limited staff, area covered and limited orders per day so we can provide best facility as well as
food, there are number of restaurants available into the market who are provide either best
facility or food, but we want to lead both of them. We also include external service as a security
on place for some unknown places like beach dinner where we provide security credential to
them with some extra charges.
 There are important key points as listed below:-
 Maintaining the appropriate stock
 Scheduling the right staff
 Enforcing the Rules and regulations
 Interacting with customers
 Develop trust and credibility
 Share the vision and absolute clarity with colleagues
 Make the perfect decisions
All of them setup very high cost but by management we can make it better plan to decrease the
cost and run it smoothly, where we get order and payment first then we starting implement to
that order, we are provide limited orders per day as we need materials up to 5 sets for 5 orders
and then we can make it best dinner. Our financing is mainly around investing 15000USD which
include all the cost of dine table to decoration materials, whereas for website we planning other
3

tool for development. Our future goal may be by cover more areas and with more employees we
can provide more number of orders per day.
Purpose
The purpose of the Unique E-restaurant is to provide unique service to the clients, where it
provides E-ordering for securing their dinner at our Place or client own place, which is home,
office, or any beautiful place where they want. It is not only provide that service but also provide
some extra service with it.
The project main purpose is to provide service which are:-
 Deliver E-order dinner booking
 Offer complete service through just one click
 Extraordinary dinner service at client’s Place
 Security and arrangements at any different Place dinner
 Creational or innovative decoration of dinner
 Delicious food and beverages with their own choice
 Limited order per day
 Offer Special demand with order
Objectives
Overall objectives of the project includes various things:
 To provide a customer centric service. They can enjoy their food of choice.
 Providing customers with an option to choose location of their choice from the available
set of locations. It is a going to be the USP for our E-Restaurant model.
 By Moving to E-Restaurant Model, our target is to see at least 20-25% increase in the
revenue.
 To establish ourself as a known brand in the Jersey region. Target of management is to
expand it to different locations after 12 months’ time.
Project Scope
Scope Description gives an overview of the project scope so that project can be completed in the
given budget with the given resources.
Functionality Description
Food Customization Order
Interface
In this functionality an interface should be created with all the
food options listed on it. One can customize
Location Reservation and
Ambiance Customization
Interface
It is an interface that provides the details about the location of
and the corresponding ambiance. It will generate the best
possible options based on theme (Ward,2016).
Web portal for security It includes an interface to add security as a top up to the food
4

personnel booking and location reservation.
Customer Support System It includes feedback form, user registration and online chat
support for answering queries
Payment Gateway Integration Integrating the payment gateway from the third party for
receiving payments on rebooking
Project Duration
5

Obstacles and Risks
Risk Category Risk Risk Mitigation
Communicatio
n
Disengagement of stakeholders Arrange timely meetings and adhoc
meetings if required
Feasibility Inappropriate analysis of the
project feasibility leading to the
failure
Take assistance from the team members to
do their sanity checks. List all the doubts
about the project feasibility.
Approvals and
Red Tape
Delay in the project go live Project Manager should be actively
involved and so are the stakeholders for
sign-offs and meetings.
Design Poor User Interface leading to User involvement and competitor website
6

less conversion rate online evaluation before design phase.
Server Issues Poor Server that goes down
quite often and slow response
time
Put website in testing mode to monitor
server response. Utilize server monitoring
tool like Kingdom, Google Analyzer etc.
Integration Integration of Security
Interface, Payment Gateway
and Administration interface
It can be ruled away by deciding on the
requirements towards the external agents
External Risk Disengagement of security
personnel providers
Sign a contract initially with the different
firms who signs up for the project
Technical Poor performance due to bad
code quality
Code reviews, Code performance
monitoring
Perceived cost and benefit analysis
Benefits:
1. Efficient order management ability to manage and processing order
2. Ability to assign order to team manager and his team for managing the order
3. Ability to collect supporting information, documents and manage process
requirements
4. Capturing external contacts and activities related to order and his management
5. Efficient email contacting and making some suggestions for orders
6. Effectively order goals, targets for processing the orders
7. Reduce time for creating the order and implement it immediately through online order
8. Enhance teamwork and flexible working for employees
9. Find out the new creativity for dinner and make client’s happy and satisfied
10. Cost management with maximum use of resources and saving the time
11. Easy external service with external contacts and making order secure
Cost:
Working as per the project Management Triangle, It is important to keep a balance among the
three parameters. Cost Monitoring is important as it is a business decision and team has to work
within the budget (Alhawari,2012). There will be a check on the cost throughout the project and it
is the responsibility of the Project manager and business analyst to take care of it. In case any
resource is needed or removed from the project, additional approvals for the budget will be
needed.
Required resources and record keeping systems
Mentioned below are the detail on the required resources and the record keeping systems:
1. Hardware include laptops for the developers
2. Website needs server and web domain.
7

3. Web server should be dedicated for the company, hence a personal IP and dedicated
server is needed.
4. Procuring software needed for development including MySQL.
5. The record keeping system will be automated system within the new implemented
system.
Part B
Project Details
My project is to provide E-Restaurant service with special services where it includes restaurant
services like food, facility and other external services afflicted to the restaurant, there are number
of e-food service providers are available into the market which they provide food at home but
there is none service provider for providing the food with some extra ordinary facilities.
We are the only restaurant who provide special dinner facility, anyone can reach us through our
website as well as our Place and book their order, we have policy for full advance payment
because we have to implement it properly, our cancellation policy are rigid, because we are
providing limited number of orders per day to our clients.
Our concept is different and unique which is never seem in to the market till it is having varied
scope, all because now a days everyone needs their own creational unique dinner with some
privacy, if we provide it with their Place then it would be great to them.
Cuisine is very important when they are talking about foods and we always try to reach it
through their dreamed cuisine, we provide number of cuisine which includes most of all the
famous dishes and beverages.
Target market is high and mid-high income people, not all customers going to small restaurant
can able to enjoy it all because of it is luxurious dinner.
Atmosphere is important when we talk about Place, but the Place is depend that, almost all
customers choose silent peaceful and romantic dinner place where we don’t mind whatever they
want to select, we meant to provide best facility at any Place.
For implementation we need time, which around takes 3 months for implement it. There are
number of parts we need to implement which is Create a unique website, detailed information
about menu, necessary procurement, rules and policies, contracts with external security
company, creative plans, hiring of best suitable staff.
Our business drivers are also implement our project successful,
“Value drivers” distinguish successful companies from their competitors.
We are providing the best restaurant service with ultimate cuisine experience with delicious
food, as for any restaurant food and positive dining experience would be the business driver for
making it successful in to the market. Our key value drivers are Place, menu, quality of food and
our unique staff.
8

Executive Summary
There are lots of restaurants available into US, which all are undertaken into Department of health.
Where the department inspect all of the restaurants for food safety purpose as a following by federal
rules.
In the United States population are varied in different by race and culture, they all are having their
own different taste and different choices as on their race and culture. In the state of New Jersey, all the
different race available which is my Place for restaurant in the Jersey City. We provide E-Restaurant
service to the customers where they click and order their entire dinner or dinner plan, and we can
make their dinner special as they dream to special dinner by providing dinner at their own place, their
own menu choice and their own favorite decoration for dinner. As the Restaurant business is not easy
and having toughest competition into the market we must have to provide best unique service to our
customers.
We will having internet website where our customers click and pay their orders, we are having
limited staff, area covered and limited orders per day so we can provide best facility as well as
food, there are number of restaurants available into the market who are provide either best
facility or food, but we want to lead both of them. We also include external service as a security
on place for some unknown places like beach dinner where we provide security credential to
them with some extra charges.
 There are important key points as listed below:-
 Maintaining the appropriate stock
 Scheduling the right staff
 Enforcing the Rules and regulations
 Interacting with customers
 Develop trust and credibility
 Share the vision and absolute clarity with colleagues
 Make the perfect decisions
All of them setup very high cost but by management we can make it better plan to decrease the
cost and run it smoothly, where we get order and payment first then we starting implement to
that order, we are provide limited orders per day as we need materials up to 5 sets for 5 orders
and then we can make it best dinner. Our financing is mainly around investing 15000USD which
include all the cost of dine table to decoration materials, whereas for website we planning other
tool for development. Our future goal may be by cover more areas and with more employees we
can provide more number of orders per day.
Purpose
The purpose of the Unique E-restaurant is to provide unique service to the clients, where it
provides E-ordering for securing their dinner at our Place or client own place, which is home,
9

office, or any beautiful place where they want. It is not only provide that service but also provide
some extra service with it.
The project main purpose is to provide service which are:-
 Deliver E-order dinner booking
 Offer complete service through just one click
 Extraordinary dinner service at client’s Place
 Security and arrangements at any different Place dinner
 Creational or innovative decoration of dinner
 Delicious food and beverages with their own choice
 Limited order per day
 Offer Special demand with order
Objectives
Overall objectives of the project include various things:
 To provide a customer centric service. They can enjoy their food of choice.
 Providing customers with an option to choose location of their choice from the available
set of locations. It is a going to be the USP for our E-Restaurant model.
 By Moving to E-Restaurant Model, our target is to see at least 20-25% increase in the
revenue.
 To establish ourself as a known brand in the Jersey region. Target of management is to
expand it to different locations after 12 months’ time.
Project Scope
Scope Description gives an overview of the project scope so that project can be completed in the
given budget with the given resources.
Functionality Description
Food Customization Order
Interface
In this functionality an interface should be created with all the
food options listed on it. One can customize
Location Reservation and
Ambiance Customization
Interface
It is an interface that provides the details about the location of
and the corresponding ambiance. It will generate the best
possible options based on theme.
Web portal for security
personnel booking
It includes an interface to add security as a top up to the food
and location reservation.
Customer Support System It includes feedback form, user registration and online chat
support for answering queries
Payment Gateway Integration Integrating the payment gateway from the third party for
receiving payments on rebooking
10

Key Stakeholders and Responsibilities
Name Organization Role/Position Contact Information
David
Anderson
Unique
Restaurant
Sponsor [e-mail]
Marcus Fella ABC Consulting Project Manager [e-mail]
Todd
Anderson
ABC Consulting Business Analyst [e-mail]
Glenn ABC Consulting Designer [e-mail]
Brandon ABC Consulting Developer [e-mail]
John ABC Consulting Tester [e-mail]
Martin Shey ABC Consulting Network Analyst [e-mail]
Name Organization Role/Position Responsibilities
David
Anderson
Unique
Restaurant
Sponsor Approvals related to cost and scope. Business
requirements and risk prioritization
management.
Marcus Fella ABC
Consulting
Project Manager Resource utilization, cost, management,
Feasibility Evaluation
Todd
Anderson
ABC
Consulting
Business Analyst Requirement management, Scope management,
Communication with the stakeholders.
Glenn ABC
Consulting
Designer Website and component layout design
Brandon ABC
Consulting
Developer Component development
John ABC
Consulting
Tester Testing components for bugs and other issues.
It also includes stress testing, performance
testing etc.
Martin Shey ABC
Consulting
Network Analyst Deployment of website and other web related
issues with the server and domain.
11