CHC52015 Diploma of Community Services: Service Programs Project

This project, part of the CHC52015 Diploma of Community Services, focuses on designing and implementing service programs. The project involves analyzing three client cases, identifying social and cultural factors impacting their situations, clarifying their needs, and determining appropriate services. It requires a detailed client analysis report, including summaries of client situations, discussions of contributing factors, and clarification of health and wellbeing impacts. Additionally, the project demands an evaluation of the provided services, assessing their effectiveness in meeting client needs and suggesting improvements. The provided solution analyzes two client cases: Stephen, dealing with childhood trauma and current anxieties, and Donald, struggling with alcohol abuse. The analysis considers individual characteristics, family dynamics, and current situations to identify the impact of social and cultural factors on their health and wellbeing. The project's goal is to develop and evaluate effective service strategies to improve client outcomes.

CHC52015
Diploma of Community Services
Skills Group #3: Designing and Implementing Service
Programs
Workplace Project
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
0
CHC52015-SG3-Designing and Implementing Service Programs-WP1- v0.1 pyright © 2018 National College Australia™ RTO ID 91000

INTELLECTUAL PROPERTY NOTICE (IP)
This document contains intellectual property (IP), including
copyright and trademarks owned by Kincare Pty Ltd, and National
College Australia Pty Ltd. This material is confidential information
supplied solely to the individual student, facilitator, assessor,
workplace supervisor or NCA employee. Do not share, distribute,
publish, amend, or otherwise handle this material in any way
contrary to your role without express written permission from
National College Australia Pty Ltd.
National College Australia, NCA, logos and slogans, and other
insignia are trademarks owned by Kincare Pty Ltd, used under
license by National College Australia Pty Ltd.
Copyright 2017 National College Australia Pty Ltd. All rights
reserved.
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
1

WORKPLACE PROJECT WORKFLOW
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
2

WORKPLACE PROJECT COVER SHEET
Learners: Please complete the information below for this task. Once your assessor has
marked your work, you won’t be able to edit the assessment task. Please make sure you
save a copy of your assessment task for your records.
Learner Name:
Organisation:
Workplace Supervisor Name:
Workplace Supervisor
Qualification:
In this section, list your supervisor’s
highest level and most relevant
qualifications, e.g. Bachelor of Nursing.
Only qualified supervisors are permitted
to observe you performing this task.
Assessor Name:
Protecting the privacy of the client:
I understand that if a workplace assessment task requires working directly with clients, I will
need to obtain permission from the client (or their carers) and my workplace supervisor by
completing a Client Consent form.
The NCA Working with Clients Consent form needs to be completed and submitted online for
each performance task that requires direct contact with clients.
I also understand that any documents containing the clients’ information need to be de-
identified before being handed over to NCA or submitted online.
Please refer to your Assessment Guide for more information on ‘de-identifying a document’.
By ticking the check box above, I declare that the tasks and written responses contained in this
booklet and any accompanying information is my original work, gathered and used to fulfil the
assessment objectives of this unit of competency.
Learner Signature:
Date:
ACCESSING WORKPLACE INFORMATION
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
3
Declaration of Authenticity

INSTRUCTIONS:
You will be required to access workplace policies and procedures, equipment and
resources for the purpose of completing assessment tasks.
You will need to obtain permission from your supervisor to access workplace
information before commencing this assessment task.
SUPERVISOR CONSENT
For the purpose of completing this assessment task, I provide consent for
__________________________________________________________ (student name) to:
☐ access client files/records
☐ access organisational policies and procedures
☐ use necessary workplace equipment and resources
☐ treat all information with confidentiality in line with National College
Australia’s privacy and confidentiality policy. The information collected will be
used solely for assessment purposes and will only be held on file by National
College Australia for the required retention period. Any information collected
will be de-identified prior to submitting to National College Australia; and
☐ use electronic means (photos, video recording, audio) to record and retain
evidence
Supervisor details:
Organisation name:
Supervisor name:
☐ I can confirm the student will be supervised at all times during the tasks.
Signature: Date:
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
4

WORKPLACE PROJECT
Unit(s) of Competency
CHCDEV002 Analyse impacts of sociological factors on clients in community work
and services
CHCADV002 Provide advocacy and representation services
Workplace Project #1
Part A - Analyse contributing factors, clarify client needs and identify appropriate
services
Part B – Evaluate services
Assessment Instructions:
Please note there are 2 parts to this activity
Instructions for Part A of the project:
Existing Workers
Following the intake and referral procedures specified by your organisation, you will
need to engage with at least 3 clients* in a role that involves advising, referring or
providing access to services. Using the client analysis template as a guide, you will
need to fulfil the following activities:
1. Identify social and cultural factors impacting on the client.
2. Identify the client’s current situation in relation to health and well-being
indicators.
3. Identify the client’s needs.
4. Make decisions regarding the services to be provided taking into account the
information you have gathered.
* Clients may be individuals, groups or communities.
You will then be required to carry out an analysis of your client using the questions
provided to structure your answer.
New Entrants
You will be required to obtain access to 3 individual client case notes or case studies
detailing work with groups/communities at your work placement, and use these as
the basis for your project. You must ensure that you follow the organisation’s policy
and procedures regarding confidentiality and consent.
You will then be required to carry out an analysis of the client based on the case
notes/case studies you have obtained using the questions provided to structure
your answer.
Instructions for Part B of the project:
In Part B of this project, you will need to review the services you provided to the 3
clients in Part A, as well as the advocacy services you provided to the 2 clients from
the observation activity 1. You are required to review the effectiveness of the
strategies used in terms of how they meet the client’s needs, and describe changes
aimed at enhancing client outcomes.
* Clients may be individuals, groups or communities.
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College
Australia RTO ID 91000
5

Existing Workers / New Entrants
You will need to review the work you provided to the 3 clients in Part A as well as
the advocacy support you provided to the 2 clients from the observation activity as
the basis for your project.
To complete this task, you will need to:
 Familiarise yourself with the task before you start. Please ensure that you
have access to the necessary resources and equipment ready
 Check the details of the evidence that you need to provide at the completion
of the task
 Ask your supervisor to complete the Accessing Workplace Information
Consent form
 Ensure that all documents are de-identified prior to submission. If unsure,
refer to your assessment guide or speak to your assessor
 Ask your supervisor to complete the Workplace Supervisor Verification form
What do you need to submit at the end of the assessment?
 Client analysis document
 Evaluation of services provided to clients
PROJECT PART A TASKS
You will be assessed on the following tasks:
Activities required for the project (PART A):
You will be required to write a client analysis report using the following questions
and the template below to structure your answer:
1. Provide a brief summary of your client’s situation including background
information that is relevant.
2. Using the information you have obtained from each client (as well as from
other sources if relevant), identify the social and cultural factors that have
contributed to each client’s situation
3. Discuss how these factors have impacted on each client (i.e. clarify current
health and wellbeing).
4. Clarify each client need/s.
5. Describe what services were provided to each client and how these services
address their needs.
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College
Australia RTO ID 91000
6

Client Analysis Template
1. Provide a brief summary of your client’s situation including background
information that is relevant.
Client 1: Stephen is a American client from a Roman catholic background and he is 45
years old and belongs from a middle socio economic status and he has a history of
childhood trauma as he was beaten up by his parents and the trauma of physical abuse
left him depressed for another ten years till he recovered after moving out of his home.
Due to current events in his locality where he has been hearing gunshots for few nights
now. He is doubting if there is a violence going on at night but on constant asking, his
neighbours always say that they have not heard the gunshots. He is afraid something bad
is going to happen to his family and he will be unable to save them. This has left him in
stress and anxiety and isolation from his colleagues in office.
Client 2: Donald is twenty five years old man working in an accountancy firm in
Melbourne. He has a history of physical abuse as his elder brother use to beat him up and
he has taken up alcohol binging since he was 14 years old and in spite of having diabetes
from birth, he is still taking alcohol for more than 10 years now and at times, he becomes
very aggressive under the effect of alcohol and despite knowing, it is bad for his health –
he is continuing his alcohol drinking. Your response should be a minimum of 100
words and include information such as:
 Individual characteristics e.g. gender, age, ethnicity, nationality,
religious affiliation, sexual preference, refugee/migrant status,
disabilities, educational attainment, socio-economic status.
 Family of origin characteristics and issues e.g. family breakdown,
domestic violence, drug or alcohol issues, mental health issues, socio-
economic status, criminal or juvenile system involvement.
 Current situation e.g. financial stress, family breakdown, domestic
violence, drug or alcohol issues, mental health issues. Homeless or at
risk of homelessness, employments status, rural location, legal issues,
relationships/isolation.
 Current health and wellbeing i.e. physical and mental health.
2. Using the information you have obtained from each client (as well as
from other sources if relevant), identify the social and cultural factors that
have contributed to each client’s situation.
In the case of Stephen, it was identified that he had a trauma in his early childhood that
continued to his late childhood that was attributed by physical violence and abuse being
done to him by his drunk parents who were both taken into alcohol. The family of Stephen
that created and spanned his immediate surrounding lead to the disruption of his social
and cultural values. Both of them were pianists and he somehow associated music with
alcohol and hated the idea of family for a long period of time and it was then, when he
grew up and graduated from a college where he has made various friends who were into
music but they were sober – created a positive change in his life and since then, he has
led a happy life, got married and had two children, followed music, sang music and was in
love with his wife who was a saxophone player. She drinks alcohol socially but he is
anxious when she does that. But now, when he experienced hearing gunshots at night, it
triggered his past trauma and the repressed emotions were surfaced (Miller et al. 2018).
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
8

He is not sure if he is hallucinating as others have not heard anything like but he is almost
sure hearing the same when he doubted himself going crazy.On the other day, he has
seen a gang of mobs beating up a man on a street and since the, he has been hearing
gunshots at night and drinking alcohol at home and this is how the social and the cultural
factors has led to client’s mental condition.
Client 2 : the social and the cultural factors of living in a joint family and being beating up
by his brother when he was in his teen age, affected his self-image and psychosocial
development in a bad manner that resulted in negative coping with alcohol abuse. Your
response should be a minimum of 100 words and include information about
the social and cultural factors you have identified in your client summary that
may have contributed to their current situation.
3. Discuss how these factors have impacted on each client (i.e. clarify
current health and wellbeing).
Client 1 - The event has resulted him getting and becoming alienated from the society,
that is the other members of the society, his neighbours and from the relatives who lives in
the neighbourhood. He does not believe anyone and has an increased level of stress and
anxiety affecting him during the night and during daytime as well. He does not trusts
anyone and has an increased level of fear that is unexplained and is showing paranoia
symptoms. He is getting absent in the office and his salary is getting deducted, resulting in
financial stress. He feels over protective about his children and wife and prefers staying at
home. When asked, he says he is sick and does not feel like going to office. He is taken
into alcohol heavily and has lost faith in himself (low self-esteem). He is unsure of himself
and is afraid that he will end up becoming like his parents and end up beating up his
children whom he loves very much and to a great extent as well. He also feel detached
from reality and detached from his own self as well. He is suffering from a self-alienation
andxx alienation from the members of the society as well.
Client 2 : has low self-esteem, alienation at social level, distorted self-concept, shifting self
–image, aggression and anger management issues. Your response should be a
minimum of 100 words and may include impacts such as:
 Isolation / alienation
 Loss of self-esteem
 Unemployment
 Financial hardship
 Family problems
 Stress and anxiety
 Substance abuse
4. Clarify each client need/s.
The needs of the client are many and firstly – the mental health needs of the subject has
to be addressed with counselling where he has to be intervened with the cognitive
behavioural therapy, trauma informed care and catharsis as well. Secondly, he needs an
alcohol and other drugs counsellor to help him withdraw from alcohol and become regular
with his job. The community worker must be working in collaboration with the counsellor.
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
9

Psychotherapist to address the mental health and financial needs of the subject that is
Stephen. The family of Stephen that is primarily his wife must be counselled about the
needs of her husband and how to address them, in a collaborative and hassle free
manner at home (Tsou et al. 2018).
Client 2 :
Has anger management needs
Emotional and belonging needs
Has esteem needs
Has counselling needs
Has motivational needs
Has existential needs
Has physical health needs as he has diabetes\Your response should be a minimum
of 50 words and may include needs such as:
 Housing
 Access to counselling
 Access to benefits
 Access to a job network or job-readiness program
5. Describe what services were provided to each client and how these
services address their needs.
Client 1: counselling with cognitive behavioural therapy would address his distorted
cognitive pattern
Alcohol and other drugs counselling – check his drinking
Community health worker and AOD counsellor – would help him become congruent with
job.
Family counselling – would equip his wife with knowledge tools to better take care of his
emotional needs
Catharsis – would reconcile his memories and get rid of the effect of childhood trauma
(Sinclair et al. 2016)
Client 2 : counselling with cognitive behavioural therapy would address his distorted
cognitive pattern
Motivational interviewing for motivation
Existential counselling – for existential needs
Community health general practitioner and a nurse – to manage diabetes
Your response should be a minimum of 100 words and describe what services
you have provided in response to the client’s needs.
PROJECT PART B TASKS
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
10

You will be assessed on the following tasks:
Activities required for the project: (PART B)
You will be required to complete the Evaluation Template.
1. Describe the services provided and how they aimed to meet the client’s need
or objective.
2. Identify the outcome of the services provided and how they impacted on the
client.
3. Identify any aspects of the services provided which have not achieved the
desired outcome
4. Identify improvements and alternatives
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
11

Evaluation Template
Client
Client need/service
objective and service
provided
Service/strategy
outcome (i.e. impact on
client)
Identified issues
Adjustments to
services/strategies to
enhance client
outcomes
Project 1 – Client
1
mental health
financial needs
social needs
counselling with cognitive
behavioural therapy would
address his distorted
cognitive pattern
Alcohol and other drugs
counselling – check his
drinking
Community health worker
and AOD counsellor –
would help him become
congruent with job.
Family counselling –
would equip his wife with
knowledge tools to better
take care of his emotional
needs
Catharsis –
Lack of cultural
competence
Cultural competence
training being given to
staffs
Project 1 – Client
2
Anger management needs
Emotional and belonging
needs
esteem needs
counselling needs
Motivational needs
Existential needs
Physical health needs as
he has diabetes
counselling with cognitive
behavioural therapy would
address his distorted
cognitive pattern
Motivational interviewing
for motivation
Existential counselling –
for existential needs
Community health general
practitioner and a nurse –
to manage diabetes
Lack of interdisciplinary
collaboration
Interpersonal
communication
development training.
CHC52015-SG3-Designing and Implementing Service Programs-WP1 v0.1 Copyright © 2018 National College Australia RTO ID 91000
10