Report on Improving Effective Business Communication Skills

This report, focusing on effective business communication, begins with an introduction highlighting the importance of communication in personal and professional life and the use of diagnostic tools for self-assessment. The author then delves into a diagnosis and reflection section, using tools like intercultural communication apprehension and public speaking anxiety scales to identify communication issues and hurdles. A literature review follows, exploring the significance of communication skills and providing practical examples of communication challenges faced in both personal and professional settings. The report concludes with a detailed action plan, including a Gantt chart, outlining specific activities and timelines for improving communication skills through training, interpersonal skill development, and participation in various communication-focused programs. The report emphasizes the need for consistent self-evaluation and the implementation of strategies to enhance communication effectiveness.

RUNNING HEAD: EFFECTIVE BUSINESS COMMUNICATION 1
EFFECTIVE BUSINESS COMMUNICATION
STUDENT DETAILS:

EFFECTIVE BUSINESS COMMUNICATION 2
Table of Contents
INTRODUCTION.......................................................................................................................................3
DIAGNOSIS AND REFLECTION.............................................................................................................3
LITERATIRE REVIEW..............................................................................................................................7
ACTION PLAN........................................................................................................................................10
Gantt chart................................................................................................................................................13
REFERENCES..........................................................................................................................................14

EFFECTIVE BUSINESS COMMUNICATION 3
INTRODUCTION
With the increasing ramified economic changes and effective diagnostic tools, each and
every person must have effective communication. Communication is the essential factors for the
personal and professional live success. If a person could overcome his communication problems
in easy and determined approach then he could overcome all kind of problems in effective
manner. However, there are several diagnostic tools which could be used by persons to make his
communication effective throughout the time (Koprowska, 2014). It is considered that with the
use of communication tools and arranged structure could be used to evaluate the possible hurdles
and problems in communication intents of persons. Throughout my self-appraisal program, I
have realized that I have various issues and problems in my communication styles which could
negatively impact my professional and personal life. Effectiveness of communication intents
could be gauged by evaluating the core competency of big companies in market when they sell
their goods and services to its clients. There are several organizations such as Wesfarmers,
Woolworth, BHP Billiton who have created core competency in market by implementing
effective communication style. It is considered that if I want to create effective future in my life
then I should put my best efforts to evaluate my demerits and non-effectiveness in
communication skills by using several diagnostic tools.
DIAGNOSIS AND REFLECTION
There are several diagnosis tools which could be used to evaluate the communication
intents and what measures should be undertaken by the persons to make his communication
effective (Kurtz, Silverman & Draper, 2016). Throughout my evaluation program with the use
of these communication tools, I have realized that I have various issues and hurdles in my
communication intents. There are following five diagnostic tools have been used named

EFFECTIVE BUSINESS COMMUNICATION 4
intercultural communication apprehension, talk holic scale, willingness to listen, Non-verbal
immediacy scale and public speaking anxiety. The first diagnostic tool is intercultural
communication apprehension which gauge how well I could communicate with others. By using
this diagnostic tool I got average 7 marks which reflects that I have ability to communicate more
than average. Another diagnostic tool is talk holic scale which reflects how much I talk with
others (Psycho-Geometrics). It provides that I have average 6 marks in this diagnostic tools
which reflects that I am least initiative persons in extending my words with other persons. After
that, another tool is related to willingness to listen, this tool reflect the negative and positive
points of my behavior and how well I could listen others to make positive things out of it. It
reflects my own demerits to understand other perception. I got average 6.5 marks by using this
tool. Another tool is related to immediacy scale which provides who reflectively I response to the
actions. I got 6 marks by using this tools which reflects that I am more than average competent in
using this communication intent. After that another tool is related to public speaking anxiety.
This showcase how I am handling my public speaking issues. I have got 7 marks by using this
tool which reflects that I have good understanding on it and should showcase better consideration
for other things. These all the diagnostic tools has shown that I need to manage my problems in
easy and determined approach. it is evaluated that if I use these scoring and rating grasped while
using these diagnostic tools then it could help me to identify the problem areas. I have observed
that I have several issues in communicating with others. If I do not manage these issues and
problems then it could put negative impact on my personal and professional life (Reilly &
Hynan, 2014). It is considered that each and every person has these communication issues.
However, by using these diagnostic tools, it becomes easy to identify the problems and issues. If
a person could identify the issues in his communications then it could be managed by

EFFECTIVE BUSINESS COMMUNICATION 5
implementing proper level of training and development program. Nonetheless, I have observed
that I should increase my learning strength first then only I could mitigate these problems in
effective manner. Another thing is related to implementation of proper training and development
program which could be used to increase the overall intents and effectiveness of the working.
After evaluating the details and contents of this working program, I have realized that I should
consistently communicate with other persons. It is observed that if I talk with unknown persons
then it will boost my moral support and increase my strength in effective manner. I could easily
understand others perception and it will decrease my anxiety while dealing with others. I have
realized that I should not only implement these diagnostic tools but also identify the problems
and issues find in this communication program.
By evaluating all these diagnostic tools I realized that I have more than average score in
my effective communication intents. This shows that i need to make improvisation to make it
better and effective (Rosenstein, Linda, 2010).

EFFECTIVE BUSINESS COMMUNICATION 6
However, there are two communication demerits which I have felt, I need to improve in me.
1. I need to improve my focus while listening others
2. I should increase the collaborative behavior in easy and determined approach.

EFFECTIVE BUSINESS COMMUNICATION 7
LITERATIRE REVIEW
With the increasing ramified economic changes and complex human nature,
communication is the most essential intents which is used by humans to transmit required
information and data to each other’s.
As per the perception of Stacks, & Salwen, 2014), Communication skills could be
developed by proper planning and strategic effectiveness, such as organization, staffing,
controlling and directing and organization internal and external factors. It is evaluated that each
and every human being is having complex and cumbersome behavior. There are several
diagnostic tools which could be used to make effective changes in the communication problems
and demerits of persons. These diagnostic tools somehow help in making improvement
communication styles. For instance, if a person is facing problems in public speaking or anxiety
then by using these given diagnostic tools he could evaluate where he went wrong in his
communication styles (Shehada, 2016). There are two practical example which could be used to
showcase my communication problem that I have faced throughout the time in my personal and
professional life. As stated by Wenger, 014) it is memorized that I was attending conferences in
my dad’s business. I was given opportunity to host fellow gust members in that conferences. I
realized that I was shaking my legs and completely shivering throughout the time. I somehow
managed to handle that conference and deliver the expected events. Another issue which I faced
during that conferences was relate to inter communication problem. I realized that I was losing
my confidence when I was taking with other fellow members. This type of problem showcase
that I need to managed this issue in my both personal and professional life. I have to understand
each and every factor of my life. I realized that I could mitigate these issues if I managed to

EFFECTIVE BUSINESS COMMUNICATION 8
improve my learning and working style effectively. However, I have realized that if I use various
tactics and program then I could improve my own learning outcomes in easy manner. It is
evaluated that training and development session could only increase my theoretical mind set and
working situation (Simpson, 2015). If I want to make proper changes and mitigation of these
issues to increase my rating then I should learn communication intents from my personal life.
This will help in developing my own personal and professional life. For instance, while
communicating with others I should realized when I am feeling anxiety and find myself in
difficult situation. If I could identify these problems and then proper concentration and practical
working approach then it could increase my own perceptions and working in effective manner.
After evaluating all the problems and issues in my communication style, I have realized that I
need to implement proper training and development program to mitigate my issues (Stokoe,
2014).
As stated by Cornelissen, (2014) it is observed that if these issues is not managed by me
within the time then it will surely impact my own career and personal life. I need to evaluate all
the associated factors of diagnostic tools before implementing it to improve my learning
communication style (Vangelisti, 2016). These five diagnostic tools could not only help in
identification of problems and issues but also increase the effectiveness in handling these issues
in determined approach. It is evaluated that anxiety problem while communicating with others
increase the heart beat and blood pressure. It could not only ruin the events but also damage the
health of person in determined approach. It is evaluated that proper concentration will help in
delivering the contents to other persons in smooth way. There are several programs which could
be used to make communication effective (West & Turner, (2013).

EFFECTIVE BUSINESS COMMUNICATION 9
1. Training: This is the proper learning process which could be used to improve the
interaction program effective. There is need to learn the particular activities in which
concentration of person build up. If these activities are managed in effective manner then
it will increase the overall learning (Gutteling, Jan, 2014).
2. Daily meeting with certain unknown person- It is evaluated that there is need to manage
the proper functioning and learning process. For instance, if a person is facing
communication issues then he should meet with unknown guy on daily basis. This will
increase the overall learning and mitigate the possible issues in handling sudden
outbreaks (Mazzei, (2014).
3. Teambuilding activities: This is related to developing group discussion. If proper group
discussion is taken then it will build the learning styles and spontaneous answers in
effective manner. For instance, selecting one topic and answering on it on random basis,
increase the effectiveness of communication (Carnmarata McArthur & Steeb, 2014).
4. Building effective communication system: It is related to conducting fun activities and
participating in consistent development program. This will increase the overall learning
style and mitigating the problems while communicating with others. In addition to this, it
will also increase the communication intents while taking with other person (Cornelissen,
2014).
Therefore, it could be inferred that proper communication and learning program could mitigate
these communication issues in effective manner. If persons could follow above given method
then it could increase the overall learning in determined approach. This learning process and
literature review has shown that if individual wants to mitigate his communication problems then
he must consider all the negative facts and problems he face in his personal and professional life.

EFFECTIVE BUSINESS COMMUNICATION 10
In addition to this, diagnostic tools identified in this process, has shown that I need to improve
my communication for the betterment of my personal and professional life (Yudkowsky,
Downing & Sandlow, (2007).
ACTION PLAN
S.NO Activity to be executed Total
days
Initialize
date
Completio
n date
Action which is to be
planned
1 Managing the communication
problems
180
Days 1 May 17 30 Nov 17
During this period,
proper training
program related to
communication is
implemented.
 5 days
program is
implemented
 Skills and
development
program
 1 days course
action is
implemented
to learn new
communicatio
n intents.
2 Interpersonal skill development 31
days
1 May
2017
31 May
2017
This is implemented
for total one month
which will help in
developing

EFFECTIVE BUSINESS COMMUNICATION 11
S.NO Activity to be executed Total
days
Initialize
date
Completio
n date
Action which is to be
planned
interpersonal skills. It
shows that if talking
to unknown persons is
done on random basis
for 1 month then it
will open up my mind
and learning outcomes
in effective manner.
2.1 Implementing discussion program 16 days 1 May
2017
16 May
2017
This will accompanied
with the open
discussion program in
which all the
procedure and
implemented program
will be conducted.
This will help in
implementing proper
communication
intents.
2,2 Conducting seminars and grasp the
details in questionnaire.
15
Days
16 May
2017
31 May
2017
This is filled with
proper details and
program. It will show
case the problems and
issues faced in
communication styles.
3. Evaluating the communication
style
30
Days
1 June
2017
30 June
2017
This is related to
implementing proper

EFFECTIVE BUSINESS COMMUNICATION 12
S.NO Activity to be executed Total
days
Initialize
date
Completio
n date
Action which is to be
planned
evaluating program. In
this, all the drawbacks
and issues are
managed to develop
effective strategic
program.
4. Training session 91
Days
1 July
2017
31 July
2017
In this program proper
seminars and training
session is conducted.
This will increase the
overall value of
communication
program.
5. Conducting program 31
Days
1 Aug
2017
31 Aug
2017
This will accompanied
by 1 month learning
process. In this
program, all the
persons and their
working would be
used to evaluate their
merits and demerits in
communication style.
6. Conducting meeting and seminars. 183
Days
1 May
2017
31 Aug
2017
This would help in
gauging the proper
learning outcomes. It
will help individual to
identify his problems