Improving Communication Skills: Process, Types & Workplace Application

This presentation provides a comprehensive overview of communication and its importance in both personal and professional settings. It begins by defining communication and explaining its significance in building relationships, enhancing self-perception, and facilitating problem-solving and career advancement. The presentation delves into the communication process, highlighting essential components such as the sender, message, encoding, channel, decoding, receiver, and feedback, while also addressing potential barriers like emotional factors, jargon, lack of confidence, and noisy environments. Furthermore, it explores the functions of communication, including regulation, motivation, interaction, and information dissemination, as well as different types of communication such as verbal, nonverbal, visual, and written. The presentation emphasizes the importance of communication skills in the workplace, providing practical tips for improvement, such as being clear and concise, preparing ahead of time, being mindful of nonverbal cues, watching tone, practicing active listening, and building emotional intelligence. It also includes interesting facts and statistics on communication skills, highlighting their impact on employee engagement, teamwork, and overall business success.

IMPROVING
COMMUNICATION SKILLS
Marielle Buscato

CONTENT
01
02
INTRODUCTION
A brief discussion of the overview of
communication and its importance in
life in general
COMMUNICATION
PROCESS & BARRIERS
A discussion on the etymology,
definition, process, and barriers of
communication
03
04
A brief discussion of the functions and types
of communication
COMMUNICATION SKILLS
IN THE WORKPLACE
A discussion on the importance of
communication skills and how to improve
communication skils in the workplace
FUNCTIONS & TYPES OF
COMMUNICATION

01 INTRODUCTION

Listening and talking, or giving and receiving,
are both important parts of good
communication. The goal is to make sure that
everyone understands what is being said.
INTERACTION
For your career to go well, you need to be
able to talk to people. Having good
communication skills can help you move up
in your career.
SUCCESS
One important life skill is the ability to
communicate. Communication helps you get to
know other people and get along well with
them.
RELATIONSHIP
Communication is a big part of how you
see yourself, and it also helps you solve
problems, learn new things, and build your
career.
SELF
HOW DOES COMMUNICATION HELP?

COMMUNICATION AS
PROCESS
COMMUNICATION AS
INTERACTION
COMMUNICATION AS
SOCIAL CONTEXT
The communication that takes
place amongst the people is
active. They communicate in a
way that is original and
convenient for them in order to
accomplish a particular aim or
purpose.
Listening and talking, or giving
and receiving, are both
important parts of good
communication. The goal is to
make sure that everyone
understands what is being said.
Communication is the process
of producing, delivering, and
receiving significant symbolic
messages in a setting such as a
school, a church, or any other
social gathering.

02 COMMUNICATION
PROCESS AND
BARRIERS

COMMUNICATION
Communication is the process of
understanding and sharing meaning
(Pearson & Nelson, 2000).
Communication comes from the Latin word
'communicare', which means “to share”
(Weekley, 1967).

COMMUNICATION
PROCESS
The communication process refers to a series of actions
or steps taken in order to successfully communicate.
SENDER MESSAGE CHANNEL
RECEIVER
FEEDBACKDECODING
ENCODING

COMMUNICATION PROCESS

8 ESSENTIAL
COMPONENTS
Sender: This is the person that is delivering a
message to a recipient.
Message: This refers to the information that the
sender is relaying to the receiver.
Encoding: This is the transmission of the message
performed by the sender.
Channel of communication: This is the transmission
or method of delivering the message.
Decoding: This is the interpretation of the message.
Decoding is performed by the receiver.
Receiver: The receiver is the person who is getting
or receiving the message.
Feedback: In some instances, the receiver might
have feedback or a response for the sender. This
starts an interaction.
1.
2.
3.
4.
5.
6.
7.

You are having a bad
day or you feel
frustrated
You are a scientist
discussing a weather
phenomenon to a
clueless neighbor.
You are asked to
share something
about your day, but
you are hesitant
because you are shy.
You are having a
conversation with
some friends when a
song was played
loudly.
Emotional
Barriers Use of
Jargons Lack of
Confidence Noisy
Environment
Barriers that May Cause Communicat
Breakdown

03 FUNCTIONS &
TYPES OF
COMMUNICATION