Work-Based Learning Project: Enhancing Employee Motivation at Tesco

This project report addresses employee motivation and development within Tesco, a multinational retail company. It begins by outlining the author's desired career as an HR Advisor and the required personal and professional training. The report identifies organizational challenges, including underperformance and poor communication, proposing solutions such as improved leadership and communication channels. A detailed work-based project is proposed to evaluate and enhance employee motivation through training and development initiatives. The project includes specific activities, a timeline, and performance evaluation criteria. The report also includes a reflective analysis of the author's experiences and recommendations. The overall goal is to improve employee performance and address workplace challenges through strategic interventions and work-based learning.

Work Based Learning

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
State your desired future career role and explain what personal and professional training you
require for that future career role.................................................................................................3
TASK 2............................................................................................................................................4
Identify your personal and professional learning and development needs that would help the
organisation to minimise or eliminate the identified problems and challenges...........................4
TASK 3............................................................................................................................................5
Propose a Plan for a Work-Based Project to evaluate how employee motivation can be
improved......................................................................................................................................5
TASK 4............................................................................................................................................9
Conduct a comprehensive Project designed to generate and recommend appropriate solutions
to the problems and challenges in your work place.....................................................................9
TASK 5..........................................................................................................................................10
Use an appropriate tool (or tools) to monitor and evaluate the progress of the Project............10
TASK 6..........................................................................................................................................11
Provide a Reflective Report based on your observations, experiences and recommendations
pertaining to Tasks 1, 2, 3, 4 and 5............................................................................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
The personal and professional development is referred to as the process by which the
organisation and the individual engages in the learning process in order to meet their goals and
challenges. This development helps the individual in developing itself overall and contributes to
its successful career. It helps in understanding the job role and focuses on improving and
developing the skill in order to perform the job roles and responsibilities adequately. Work based
learning is a kind of strategy which helps to give real work life experience to individuals so that
they can apply their technical and academic skills. This will ensure development of
employability skills which is useful in professional development. The organisation chosen for
this report is Tesco, a multinational British company dealing in retail industry. It was established
in 1919 and is headquartered in UK. This report shall cover the personal and professional
training needed to perform the desired job role, the professional and personal learning and
development needs for the organisation, how employee motivation can be improved and a
comprehensive project with the solutions to the problem. Further it will cover the tools which
can used to evaluate the project and a reflective report.
TASK 1
State your desired future career role and explain what personal and professional training you
require for that future career role.
In order to gain the future goal of career, it is important to have personal and professional
training. To perform the job role accurately and effectively, an individual must possess such
skills, knowledge and competencies which can be helpful for the desired future goal. For me, the
desired future goal is the position of the Human resource Advisor in the multinational company.
The HR Advisor is entrusted with the role to recruit and select the most potential and capable
candidate into the company so that they can efficiently contribute to the organisational goals and
objectives. Also the HR advisor, train and develop the employees so that their efficiency is
enhanced and they can work to improve the productivity of the organisation.
For me, in order to become the productive and efficient HR Advisor, it shall be important
for me that I have such requisite skills and knowledge which shall help me ion performing my
job role effectively and also enhance my processional development. This role of HR Advisor will
help me in improving and developing the skills which can be done by the personal and

professional training. So to enhance my capabilities and become efficient in this job role, I have
taken this responsibility to learn this on my own in my workplace. To begin with this task, I will
initially take the staff manual and start reading it. This will help me in gaining the knowledge
and information regarding the organisation and its culture so that I can make myself prepared for
the process of interview. Then the next step will be to conduct the survey of the existing
customers of the company so that I can get in depth information about the working of the
company.
Thirdly, I will take some professional books through which I will learn what all skills and
knowledge is required for the role of HR Advisor. This will help me in understanding the
approaches and theories which are required for the management of the staff in an effective
manner. Fourthly, I will take feedback from my peers and superiors who will guide me in
identifying my weaknesses and strength. This will really help me in improving and developing
those skills which are needed for the desired job role of HR Advisor. Feedbacks from colleagues
will also help me in knowing my progress so that I can manage my performance and the key
areas where there is scope for improvement. Another important point for work based learning for
the role of HR Advisor is improvement in the communication skill which is the most important.
It can be improved by undergoing nay training programs so that I can deliver my information
well to others. Some other skills include time management, problem solving, handling pressure
and others will also enhance my abilities and capabilities for this job role.
TASK 2
Identify your personal and professional learning and development needs that would help the
organisation to minimise or eliminate the identified problems and challenges.
I have gained this opportunity to work in the company Tesco as the HR manager. While
working in the company, I got to knows that the company is facing problems like under
performance of the employees and poor communication network which have resulted in severe
consequences like quality is compromised, increased turnover of employees and the loss of the
loyal customers to competitors. The company really has to work on this other it will face adverse
problems. I have recently developed some skills which will help in identifying and eliminating
these problems.

The problems which are identified in the company includes the underperformance of the
employees and poor communication which have degraded its quality and increased the employee
turnover. As I was working in Tesco, I was entrusted with the role to assist the team leader and
has to put forward the report with the inputs of the problems.
As per my observation, the company have weak leadership strategy or the lack of
problem solving attitude and inadequate leadership style which have resulted in this problem.
The organisation must work on these by adopting a leadership style so that the leaders can lead
their teams effectively and the miscommunication can be avoided. The leaders will be able to
communicate their goals to the employees clearly and continuous feedback will bring efficiency
in their work. Further a good communication channel must be established in the company so that
there are clear delivery of information like for instance, in built calling connection which is
automatic. Moreover, there are employees who have lack of skills which degrade their quality of
work so mangers of the organisation must come up with some training programs so that they can
improve their skills and knowledge and bring efficiency in their work. Through this, the first
issue of underperformance of the employees can be improved and company can enhance its
efficiency with skilled and talented workforce.
Another problem of poor communication can be improved by building a good network
between all the units so that they can clearly communicate with other and any confusion or doubt
is eliminated. This will help in building the strong customer base as employees will work
efficiently and there will be decreased employee turnover.
TASK 3
Propose a Plan for a Work-Based Project to evaluate how employee motivation can be improved.
The most important work in the organisation is to timely motivate the employees so that
they can increase and improve their productivity. As their performance has direct link to the
progress of the company, it is important to motivate the workforce. As a HR manager of Tesco, it
is my obligation to motivate the employees so that they can work efficiently and effectively. For
motivating the workforce, it is important to identify their loopholes and work on to fill their skill
gap so that they can work with their increased productivity. A personal development plan will
help the employees to fill their lacunas and improve and develop their skills. It is an action plan

which helps the people to achieve their desired goals. The development plan for the employee
motivation is discussed below-
Task Current
status
Target Development
opportunities
Judging
criteria
Time
required
Team work The present
status is
Average.
The target for
achieving this
is high
The efficient
team work can
be build by
forming such
teams which
have common
characteristics.
Also the
employees
must be
supported to
work with
each other and
have mutual
respect for
their opinion.
This will help
in bring team
work so that
all can work
with each
other.
This shall be
judged by
managers and
team members
who will give
real answer to
its progress.
Their feedback
shall help in
judging the
progress.
30 days.
Positive
working
environment
The current
status is Poor.
The target for
this is high
and at priority.
Positive
environment
can be built by
making a
This shall be
judged by the
employees of
the firm and
3 months

Task Current
status
Target Development
opportunities
Judging
criteria
Time
required
healthy
employer
employee
relationship so
that there is
mutual respect
for all and by
all. Also the
managers and
employers
must
publically
appreciate the
work of others
so that they
feel motivated
to give their
best.
employers and
managers will
monitor the
progress and
impact of this.
Leadership The current
proficiency is
poor.
The target is
high to
achieve this.
This can be
developed by
adopting the
adequate
leadership
style which
will help
employees to
motivate. The
leaders must
This will be
judged by the
leaders and the
employees
who will show
the reality to
its progress.
Their feedback
shall work as
judging
30 days.

Task Current
status
Target Development
opportunities
Judging
criteria
Time
required
opt
participative
leadership
style so that all
have
opportunity to
speak and
express their
opinions. Also
involvement in
the decision
making
process will
motivate them.
criteria.
Further, for motivating the workforce, it is suggested by me that a training and
development session must be initiated by the company Tesco so that the employees can improve
their existing skills and develop new skills for enhancing their productivity. This project must be
based on giving training to the employees so that their efficiency is increased. The project details
are discussed below-
NAME OF THE PROJECT:
Training and Development project, which is designed to enhance the skills and
knowledge of the employees.
ACTIVITIES WHICH ARE TO BE UNDERTAKEN:
The activities undertaken in this project is given below-
 Studying the study material for improving their performance.
 Training sessions shall be organised to enhance their skills and knowledge.
 Training on developing the new skills.

 Surveys must be conducted so that employee behaviour and attitude can be identified and
then steps can be make improvements in it.
TIME DURATION:
The time required for completing this project shall be 45 days.
TASK 4
Conduct a comprehensive Project designed to generate and recommend appropriate solutions to
the problems and challenges in your work place.
A project is designed in order to overcome the problems which are faced by the company
Tesco. The title of the project id “Training and Development Project”. The objective of this
project is to make sure that the underperformed employee is motivated and the company is able
to overcome the challenges which is faced by it. Through this project, training shall be given by
the managers in order to enhance the productivity of the employees. This project is aimed to
solve al the three problems which is faced by the company which involves underperformance of
the employees, poor communication and lack of motivation in employees.
As per the above discussed task, the major problems identified in the company are
underperformance of workforce, poor communication and lack of employee which is degrading
the quality of work and affecting the overall performance of the company. The position of the
company is affected due to these problems. As per my observation, it is important for the
organisation to deal with these issues as soon as possible so that there is no hardship faced by it.
As I have been working in this company from last few months, I shall recommend the
managers of the organisation Tesco few solutions which will help in overcoming these problems.
For the issue of under performance of employees, it is recommended that the managers must
have active listening capacity so that they listen to the problems and issues of the employees and
find solution to it. This will help in efficient performance. Another solution shall be feedback
from employers and managers so that workforce can work on their lacunas and make
improvements accordingly. Also appreciation to the employees is very necessary so that they can
work on to give their best every time.
Another problem is poor communication. For this it is recommended that effective
communication channel must be built between each of the department so that clear delivery of
information is ensured. Also an effective policy must be initiated where the employees get right

to speak and put their opinion so that they can give their ideas. This will help company in
coming with new ideas and enhancing their quality of work.
Third problem is the lack of motivation in the workforce. For eliminating this problem, I
recommend the managers of Tesco that they must start to appreciate and appraise the employees
so that they feel motivated to give their best and work harder. Moreover, the employers must
come up with reward scheme so that they can motivate the employees and encourage them to
work efficiently and also their morale will be enhanced. Also the managers must focus on
individual motivation where they can give feedback to employee in personal and appraisals in
the group in order make them recognised. This will motivate them to do their best.
All the above mentioned recommendations will help the company Tesco in overcoming
these challenges and result in high productivity and efficiency.
TASK 5
Use an appropriate tool (or tools) to monitor and evaluate the progress of the Project.
Evaluation and Monitoring is the key element which is used for the progress of the
project and the company, Monitoring merely helps in evaluating to keep check on the work of
the employees about there performance, growth and strategy. For all these evaluation certain
tools like survey and questionnaire are used. As questionnaire may be distributed to all the
employees and that may be used to know the progress of the project and also ideas of the
employees about any new implementation, it also helps to know about the strength and the
interpretation being raised by the employees and there motivation about that project.
Second and the important tool in the project is survey as it helps out to gain information
about the working of the employees and the changes need to be made in various area and also
about the skilled and efficient employees being working. Basically, survey complies of
examining the features or elements which according to the employees may be changed or
developed data being collected by the survey is qualitative as TESCO is a leading global
company so they have so many employees working under them which results in lack of
information about each of them so that thing may be changed by conducting proper survey as it
will help in the growth of the company and will also helps in progress hard working and efficient
employees.

In this project we are using Benchmark tool for TESCO, as this helps to analyse and
identify the internal opportunities from which improvement may be made, through this company
may set there target of working and may check and compare the under performed employers
with the efficient one this mainly helps in the growth of the company and helps to measure there
companies performance and its various products growth and processes.
TASK 6
Provide a Reflective Report based on your observations, experiences and recommendations
pertaining to Tasks 1, 2, 3, 4 and 5.
In accordance to the discussion conducted in the above tasks basically a reflective
journey is provided in the above mentioned activities. To begin with my personal understanding
and knowledge about the required job role and my professional career path is identified and
determined. In the first section of the report the discussion is conducted on my desired future
career goal and the different training statues I require in order to develop those career goal. Wild
going through the first activity I clearly determined that my desired future career option is of
becoming an HR advisor of a well known organisation.
According to my understanding in an HR advisor of a company do have certain roles and
responsibilities which day perform in order make sure that the organisation they are working for
is highly successful in attaining its objectives and fulfilling its requirements regarding the
effective and strong workforce. Moving along in the report there certain tools and techniques
mention which are helpful for me to develop required amount of skills and abilities in regards to
work as an inter advisor for a large multinational organisation such as professional books and
journals, different trainings and development courses and many more.
The next statement of the report reflected upon my opportunity which I received as a
professional to work with a large organisation as an HR manager that is Tesco. In regards to the
performances and responsibilities of an HR advisor and manager of the organisation I found out
that there are certain problems and challenges that are being faced by the entity in regards to its
workforce which is causing high influence on the overall performances of the organisation. In
response to the HR manager role I found out that the company is being facing the issue of poor
communication channels due to which sever consequences are coming in the pathway of the

entity. Problem which was identified by me in regards to Tesco and its challenges is of poor
leadership strategies and practices being used by the management of the organisation.
The next task was of to perform and develop a professional development plan in order to
evaluate how employees can be motivated within Tesco to perform their best and in the favour of
the entity. Through professional development plan identify the circle skills that are needed to be
increased. the first area of learning on which I concentrated is of team working skills which is an
attractive source for back the enthusiasm within the workforce and making them highly
encouraged to work with their well in regards to offer the best to the company. The next area on
which I concentrated in the professional development plan is of developing positive working
environment for the workforce within the workplace. In regards to my opinion as the HR
manager and advisor of Tesco it is an important criteria for the company to focus on that is to
render the best suitable for environment to the employees in order to make them work efficiently
and effectively for the agenda of the company.
Moving along in the project the next task was concentrated on developing a
comprehensive project a design in order to recommend some appropriate solutions to Tesco in
order to overcome its challenges and barriers regarding the people. The two key concerning
problems which was being faced by Tesco poor communication channel and ineffective
leadership strategies adopted by the management. In accordance to my viewpoints and
understanding I recommended some solutions to the company for reducing its challenges like
developing effective communication channels, making approaches and styles more flexible and
adaptable by the people of the organisation as well as increasing employee engagement within
the firm bringing out the best innovative results out of the performances and activities conducted
by the workforce.
Lastly, in the first task of the report identified certain monitoring and evaluating tools for
the organisation in order to make progress and bring betterment within the company. One
effective tool which was adjusted to Tesco is refusing questionnaires and survey. The
questionnaires and survey reports will help the company to acquire feedbacks from staff and
members associated in order to know the root cause of the problem of poor communication and
leadership of Tesco. These are the certain activities which is conducted by me in the above
sections of the report but a beer recommendation which needs to be involved in the solutions for
the company is increasing employee engagement within the organisation in order to develop a