Coffee Island: Evaluating and Improving Food Safety Management

This report assesses the food safety management practices at Coffee Island, focusing on enhancing business operations through various performance review techniques. It explores building strong teams through training, selective hiring, and information sharing. The report reviews performance using rating scales, standard operating procedures, and mystery guest evaluations. Management alternatives, including benchmarking and the Hoshin Kanri model, are presented to improve performance, address customer base limitations, and enhance profitability. The 7'C model and Kotter's change model are recommended to overcome challenges and foster effective communication. The analysis concludes that effective food service management is crucial for business profitability and growth, highlighting the importance of continuous improvement through identified models and techniques. Desklib provides access to this and other solved assignments for students.

FOOD SAFETY
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Assessing management practices within the Coffee island.........................................................3
Presenting the management alternatives to improve performances.............................................5
Recommendations:.......................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
The present report will focus on various management practices that are essential for operations of
business through using range of performance review techniques. Further different ways would be
recommended to improve the overall performances through a proper implementation plan.
Moreover, appropriate management solutions will be given to cafe coffee pod to improve the
effectiveness of firms operations through applying various tools. Also, certain recommendations
will be provided to overcome the different challenges faced by the quoted firm. Moreover,
implementation plan will be helpful in monitoring the work within quoted firm so that it can
become efficient and effective in the future.
MAIN BODY.
Assessing management practices within the Coffee island
There are various management practices that are needed to improve the performance of
the business in long run. Some practices are discussed as follows:
 Building strong teams through training staff: It is very important activity as it ensures
that all employees are equipped with necessary knowledge and skills that are required to
carry out the daily routine tasks so that they can become more efficient. Moreover, staff
training is method that allows employees to learn and grow on different level. In the
quoted firm training and development programme educate employees to update new
skills or improve the existing ones to enhance the productivity(Weinroth, Belk and Belk,
2018). Further coffee island helps to strengthen the work performance through various
training, coaching, leadership and mentoring.
 Selective hiring to serve better: In the recruitment process one best practice that is
followed by the quoted firm is that they select only those applicants that has the highest
potential of success in the organization. They choose those employees that are culturally
fit on technical skills and competencies(Pop, Frunză and Ciobanu, 2019). For this
purpose list of criteria is been set at the beginning of recruitment and selection process so
that only qualified individuals are selected for particular job.
 Sharing information through engagement: Employees are crucial part of every
organization and sharing information helps to connect, perform better and become great
professionals in the future(Rafeeque and Sekharan, 2018). The quoted firm share all its
relevant informations with their working individuals so that collective knowledge can be

helpful in generating new ideas for the overall firm. Moreover, it helps the firm to share
information in the easiest form and thus save time and money so that it can be used to
carry out the value tasks in the future(Stevens and Hood, 2019).
Some performances review techniques such as rating scales, forced choice techniques,
critical incident and self assessment etc. are the techniques that are important for improving the
performance in the future. In context of quoted firm it review its activities by following steps
 Controlling so that all the activities are carried out in systematic manner that ensures
high quality is delivered every time and consumers met their required expectations. This
is done by setting control points so that quality and defective materials can be checked at
each stage.
 Setting standard specifications and operating procedure which ensures that product or
raw material that has been brought is in accordance with proper packaging, size, brand
name etc. so that it uniqueness can be maintained(Jacxsens and et.al, 2017). Moreover,
standard operating procedure develops set of instructions that help the workers to carry
out the routine complex tasks in the easiest manner. For example, it includes points such
as personal hygiene at workplace, facilities and equipments, flow of food etc.
 Monitoring and evaluating to see when and where the activities are undertaken by how
many people, who delivers the final product etc. while evaluation is assessment of
expected and achieved results in whole process(Politis, Krokos and Papadakis, 2017).
 Mystery guests who review the service experience through ratings and reviews.
 Inspections to find out the defective and unused services or resources so that
improvements can be made.
Presenting the management alternatives to improve performances.
Various problem solving strategies are been adopted by the firm to improve the
performance in the long run. Some common management alternatives are been discussed through
problem solving road map which as follows :
Identifying the problem: In this stage the quoted firm will identify the major problem that is
limited customer base that it wishes to expand through continuously developing innovative
products in coffee markets(Liu and et.al, 2018).

Identify the root causes: In context of this the firm has to identify various problems of time
management through which it cannot deliver the large amount of goods in short period(Chen and
et.al, 2020).
Brainstorm the solutions: This is the stage where the coffee island will discuss its problem with
all its workers so that best possible solution can come out from group of ideas. Also in this stage
the quoted firm can set SMART objectives that helps to create, track and accomplish short and
long term goals within specific time frame(Nouaimeh and et.al., 2018). Some of these for coffee
island will be :
 To increase profitability of business by 50% in next 2 years.
 Increase the sales to 30% in the next quarter.
 Attract more customers through by increasing customer satisfaction and loyalty.
Selecting the most appropriate solutions: In this stage the quoted firm can identify various
ways through which it can overcome it root cause and problems. There are various techniques
such as benchmarking, balance scorecard, Hoshin kanri model etc. but the one which will be best
suited for the current problem would be :
Benchmarking technique where the organization operations or processes are compared with
other organizations or in broader marketplace. Here the competitors' performance is compared so
that profits can be increased and customer satisfaction can be enhanced(What is
benchmarking?,2021). It is of three types such as performance, practice, internal and external
benchmarking. From the related data it can be said that one firm that has gained competitive
advantage in UK is Mikel coffee company who has networked of 300 coffee shops in more than
15 countries through large distribution channels. Therefore, in order to gain success the coffee
island can compare its performance and success measures through this firm and develop
marketing strategies accordingly.
Implement and check: The quoted firm has to continuously monitor and review performances
by setting targets so that work can be completed on time without much difficulties. Here the firm
can gather data from internal sources and process outputs to identify the impact of solution.
Another method that can be used is balance scorecard that helps the mangers to keep track of
execution of activities within the control and to monitor the consequences arsing from any
mistakes.
Financial Customer

For this purpose the quoted firm will analyse
cash flows, quarterly sales growth, market
share to understand the market position.
In this context the key indicators would be
customer loyalty, satisfactions, percent of sales
form the new and old products etc.
Internal
Various measures such as cycle time, unit cost
per product, manufacturing cost etc. will be
identified by the quoted firm to improve
efficiency(What is balance scorecard ?, 2021)
Innovation
Identification of new products that can be
added to the existing product lines, time to
develop new strategies, competitors can be
closely analysed and accordingly plans can be
made.
For the above problem it can be appropriate management solutions that can be provided
from the above methods to address the shortcomings could be use of Hoshin kanri model that
will help the firm to develop strategic goals so that every decision and action could be guided in
proper manner(Manning, 2017). Also, the firm can restructure and change management through
mergers and acquisitions, rebranding, refurbishment etc.
Recommendations:
The coffee island can overcome various challenges through applying the 7'C model that
includes clarity, correctness, conciseness, courtesy, concreteness, consideration and
completeness that are helpful in establishing effective communication with all its
customers(Julien-Javaux and et.al., 2019). Further, the quoted firm can initiate organization
change through kotter change model that helps in developing effective leadership on various
levels by developing better vision and creating short term wins to motivate others for work.
CONCLUSION
From the above report it can summarize that food service management is crucial task and
it helps the business to be profitable through educating employees on serving on appropriate
standards. In the above study it can be concluded that there are various management practices
and alternatives that proved to be helpful in solving the business problems and fostering growth
for the quoted firm. Moreover, various models and techniques such as 7'C, kotter, benchmarking
had been identified as effective means of improving the overall performance of firm.

REFERENCES
Books and journals
Chen, H.and et.al, 2020. Food safety management systems based on ISO 22000: 2018
methodology of hazard analysis compared to ISO 22000: 2005. Accreditation and Quality
Assurance.25(1). pp.23-37.
Jacxsens, L.and et.al, 2017, April. Food safety management and risk assessment in the fresh
produce supply chain. In IOP Conference Series: Materials Science and Engineering (Vol.
193, No. 1, p. 012020). IOP Publishing.
Julien-Javaux, F. and et.al., 2019. Strategies for the safety management of fresh produce from
farm to fork. Current Opinion in Food Science.27. pp.145-152.
Liu, G., and et.al, 2018. Improving food safety in supply chain based on big data. In E3S Web of
Conferences (Vol. 53, p. 03084). EDP Sciences.
Manning, L., 2017. The influence of organizational subcultures on food safety
management. Journal of Marketing Channels.24(3-4). pp.180-189.
Nouaimeh, N.and et.al., 2018. Measuring and improving food safety culture in a large catering
company: a case study. Worldwide Hospitality and Tourism Themes.
Politis, Y., Krokos, F. D. and Papadakis, I., 2017. Categorization of control measures in food
safety management systems: The COMECAT method. British Food Journal.
Pop, C., Frunză, G. and Ciobanu, M. M., 2019. Study regarding application of the FMEA
method within a food safety management system. Scientific Papers-Animal Science
Series.71(24). pp.189-196.
Rafeeque K T, M. and Sekharan N, M., 2018. Multiple food safety management systems in food
industry: A case study. International Journal of Food Science and Nutrition.3(1). pp.37-44.
Stevens, K. and Hood, S., 2019. Food Safety Management Systems. Food Microbiology:
Fundamentals And Frontiers, pp.1007-1020.
Weinroth, M. D., Belk, A. D. and Belk, K. E., 2018. History, development, and current status of
food safety systems worldwide. Animal Frontiers.8(4). pp.9-15.
Online
What is balance scorecard ?. 2021. [Online]. Available through:<https://asq.org/quality-
resources/balanced-scorecard>.

What is benchmarking?. 2021. [Online]. Available
through:<https://asq.org/quality-resources/benchmarking>.