Case Management System: Improving Nurse-Patient Interaction

This case study delves into the Case Management System, emphasizing its role in healthcare delivery. It explores the five components of the system: valuation, planning, execution, appraisal, and interaction. The assignment highlights the importance of nurse-patient interaction, particularly through role-playing, to improve communication and patient outcomes. It discusses how effective communication tools can help nurses understand and address the needs of aged patients, referencing the significance of communication in sharing thoughts and ideas within healthcare settings. The study underscores the benefits of role-playing in enhancing nurse-patient interactions, ultimately leading to better nursing care. It also references the need for nurses to be adept at handling diverse patient populations and identifying their specific challenges. The case study utilizes references to support its arguments, providing a comprehensive overview of the Case Management System.

Running Head: CASE MANAGEMENT SYSTEM
CASE MANAGEMENT SYSTEM
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CASE MANAGEMENT SYSTEM 2
Introduction
Nursing care is a collaborative approach used in the provision and coordination of
healthcare services in a particular populace. The structure comprises five constituents; valuation,
planning, execution, appraisal and interaction. The nurse case managers involve themselves
together with the patients in the identification and facilitation for options for meeting the health
needs of people to lessen duplicated care and enhance clinical outcomes.
The practice of case management is reliant on the configuration of an organization (Wager, Lee,
& Glaser, 2017).
Most managers have a background from nursing or social work. A role play can be used
to reflect on the interaction amid the care provider and the patient to improve the outcome.
Communication is very vital in the life of a person because it offers them a chance to share
opinions and ideas. Through interaction, he aged people in healthcare facilities can share their
thoughts and hence change in therapeutic outcome. The role-play situation here is designed to
make sure that here is effective interaction between these aged people and nurses (Mary, 2017).
The public health nurses apply effective communication tools so that they can understand,
respect and gain reflective thoughts on the needs of the aged people. Utilization of role play for
nurses towards patients can improve the interaction between patients and nurses, and this can
consequently lead to improved nursing care. Nurses should, therefore, be able to deal with
different categories of the aged people and be able to tell the problems that the aged come across.

CASE MANAGEMENT SYSTEM 3
References
Mary, M.-D. (2017). CASE MANAGEMENT GUIDE TO POPULATION HEALTH. Management Across the
Continuum of Care, 12(1), 10-29.
Wager, K. A., Lee, F. W., & Glaser, J. P. (2017). Health care information systems: a practical approach for
health care management. London: John Wiley & Sons.