The Role of Quality Models in Healthcare Service Improvement

This report examines the significance of quality models in evaluating healthcare services, focusing on their role in meeting organizational goals and improving patient care. It explores various models, including the PDSA (Plan-Do-Study-Act) model, which facilitates feedback and iterative improvements; Six Sigma, aimed at enhancing patient safety through error reduction; the fishbone diagram for identifying root causes of problems; and Lean methodologies for minimizing waste and enhancing patient value. The report also highlights the importance of health information systems and proposes an initiative to educate nurses and integrate these systems to reduce errors and improve patient outcomes, utilizing the PDSA model for implementation and evaluation. The provided references support the analysis of the quality models and the initiatives for improvement.

Running Head: QUALITY MODELS 1
Quality Models
Name
Institution

QUALITY MODELS
Quality Models
Quality models play a very significant role in evaluating the value of health care services
in a given organization, by ensuring that the set goals and the desired results are met. Quality
models provide a framework for providing quality services to patients. PSDA model consists of
four stages, Plan-Do-Study-Act which are used for improving and making changes. Using the
model, it gives the patients an opportunity of giving out feedback on the services they receive.
For any plan for improving its critically important to know the intended goal and how to measure
the success of achievement (Vordenberg,et.al, 2018). Six Sigma focuses on improving a patient's
safety through the elimination of errors. The approach uses five steps of defining, measuring,
analyzing, improving and controlling. The framework fosters teamwork by involving different
departments in a health organization, consequently reducing variation, reduce waste and improve
overall outcome. By this, the patient's care is improved (Ismyrlis & Moschidis, 2018). A
fishbone diagram is used to show the causes of certain actions or effects. Graphically, it shows
how the causes of certain effects relate to each other and identify the areas of improvement. The
diagram helps the nurses to be focused on the cause of the problem rather than the symptoms of
the problem and therefore they can get the solution of the problem to the patient, on the other
hand, Lean is a method that helps in changing the way of thinking of an organization aiming in
transforming the behavior or culture of an organization over time. By the same token, it helps to
improve the value of the patients by minimizing wastes or waits (Farghaly & Ahmed, 2019).
Additionally, health practitioners easily notice the needs of the patients and can act practically to
meet them.

QUALITY MODELS
Through et cetera models, Patients can receive free services especially for those with financial
needs. The health practitioners can extend a hand of charity to patients with financial needs.
They provide free services and patients can give their feedback regarding the services.
Performance Improvement Initiative
Many health practitioners have little or no knowledge of health information systems since not
much attention is taken in incorporating the health information system knowledge in the nursing
curriculum (Alotaibi & Federico, 2017). Therefore, health technology is still not well known in a
health organization. Health systems are important for data collection, doing medical researches
and keeping patients records. Educating nurses on information systems and installing the systems
in the hospitals is a great milestone of service improvement to the patients. The initiative will not
only improve patient safety but also reduce errors during medication administration. The
initiative can only be done by Planning, Doing, Studying and Acting quality methods. The
initiative has to be well planned and health information systems are set as the goal. Then the
information systems installed in health organizations and health practitioners taught how to use
them. Then the systems should be tested and evaluation is done on the impact and finally, the
health systems can be integrated into the health organization if all works. The PDSA suits the
project since the outcome of the project is quickly noticed and customers easily give feedback
(Eather, 2013). PDSA will give ample planning time for the project with minimal expenditure for
the desired results. The results from PDSA may be used by the nursing education curriculum in
incorporating the health information systems education to the nursing learning institutions.

QUALITY MODELS
References
Alotaibi, Y., & Federico, F. (2017). The impact of health information technology on patient
safety. Saudi Medical Journal, 38(12), 1173-1180. DOI: 10.15537/smj.2017.12.20631
Eather. (2013). PLAN, DO, STUDY, ACT CYCLES, AS AN ALTERNATE TO ACTION
RESEARCH FOR CLINICALLY BASED INQUIRY. International Journal Of
Research In Nursing, 4(2), 34-39. DOI: 10.3844/ijrnsp.2013.34.39
Farghaly, S., & Ahmed, F. (2019). Lean thinking in total nursing care for mechanically
ventilated patients: A new concept in ICU. Journal Of Nursing Education And
Practice, 10(1), 1. Doi: 10.5430/jnep.v10n1p1
Ismyrlis, V., & Moschidis, O. (2018). A theoretical and statistical approach of Six Sigma
differentiation from other quality systems. International Journal Of Lean Six Sigma, 9(1),
91-112. DOI: 10.1108/ijlss-07-2016-0037
Vordenberg, S., Smith, M., Diez, H., Remington, T., & Bostwick, J. (2018). Using the Plan-Do-
Study-Act (PDSA) Model for Continuous Quality Improvement of an Established
Simulated Patient Program. INNOVATIONS In Pharmacy, 9(2), 19. DOI:
10.24926/iip.v9i2.989