This report focuses on improving organizational effectiveness at Junction Hotel, a small and medium enterprise in the UK, by addressing the importance of learning and knowledge for its employees. It explores the crucial role of training and development in enhancing employee skills, performance, and overall organizational success. The report highlights how effective training programs contribute to improved employee performance, company reputation, reduced employee turnover, enhanced customer relationships, and increased productivity. It details the implementation of training and development, including needs analysis, business analysis, work analysis, and cost-benefit analysis. The report also discusses various training approaches used by the hotel, such as seminars and programmed instruction, and provides recommendations for improving current training practices, emphasizing employee participation and the integration of advanced technologies. The conclusion underscores the significance of learning and development in achieving business goals and fostering employee self-efficiency, supported by managerial mentoring and experiences.
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