Management Communication Report: Improving HR at United Parcel Service

This report provides recommendations for improving human resource management at United Parcel Service (UPS). It examines current issues and proposes alternatives, including hiring through agencies, on-the-job training, and developing effective leadership skills. The report finds that hiring through agencies is the most effective way for UPS to acquire skilled employees who can contribute to increased productivity and remain with the organization long-term. The analysis considers the benefits and risks associated with each alternative, ultimately concluding that strategic investment in talent acquisition is crucial for UPS's success. Desklib provides students access to this report and other solved assignments.

Management Communication

Management Communication 1
Contents
Introduction......................................................................................................................................2
Industry............................................................................................................................................3
Company background......................................................................................................................3
Alternatives - Human resource management...................................................................................3
Conclusion.......................................................................................................................................5
References........................................................................................................................................6

Management Communication 2
Introduction
This report is based on the recommendations on the changes and improvements on the current
issues that are based on the company. The company that has been selected for this assignment is
United Parcel services. Along with this, the industry on which the report focuses is management
industry.

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Industry
The industry that has been selected is management as it is essential for the company to manage
the operations of the company. The feasibility of the company can be done on the basis of the
human resource management of UPS Company.
Company background
United Parcel Service (UPS) is an American multinational package delivery company along with
this the company provides the solutions for the supply chain management solutions. The
company came into the existence in the year 1999 on July 15th (Reuters, 2018).
Alternatives - Human resource management
I. Alternative 1- Hiring through agencies
1. Findings- Hiring of the talented employees is considered as one of the issues
faced by the UPS. The feasibility of the recruiting the employees shows that the
company is not feasible enough to hiring the talented employees. Therefore, it is
recommended to the company to source the employees from the agencies who can
provide the best-qualified person.
2. Benefits- Hire the best-qualified persons for the job will lead to the success.
Along with the talented employees will like to stay with the company for the long
period of time which provides the benefit (Armstrong and Taylor, 2014).
3. Risk- The risk that is associated with this alternative says that the company has to
pay the high amount to the agencies for sourcing the talented employees.

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II. Alternative 2- On-the-Job Training
1. Findings- The training of the employees is not effective for employees due to
which the operations work remain incomplete. Moreover, the company is not
feasible of providing training effectively that can be used by the employees at the
workplace. Therefore, it is recommended to implement the on-the-job training to
the employees.
2. Benefits- The benefit of the on-the-job training is that the employees will
understand the work effectively. The training will be provided to the customer on
the job only which helps them in understanding the culture (Jacobs and Jaseem
Bu-Rahmah, 2012). Employees will get the experience in working with the
environment and they can remain in the organization.
3. Risk- This might leads to the poor customer service and along with this the
learning skills of the new employees are poor.
III. Alternative 3- Effective Leadership skills
1. Findings- The effective leadership skills in the human resource management is
lacking in the UPS in the United States due to which they might not be able to
manage the new employees. Therefore, it is recommended to the company
develop the effective leadership skills which help the company in guiding the new
employees.
2. Benefits- The benefits of this alternative are that the employees will get the
correct guidelines from the leaders which help them in performing the activities
perfectly (Bratton and Gold, 2017).

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3. Risk- The management becomes difficult until and unless the leader knew about
their employees.
Conclusion
In the end, it can be concluded that the UPS should make use of the first alternative in which
they can hire the employees through agencies. This is the effective way through which the
company can hire the expert who can retain in the organization and leads to the productivity.
Moreover, the skilled people have high learning power which will help the company in training
activities.

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References
Armstrong, M. and Taylor, S. (2014). Armstrong's handbook of human resource management
practice. London: Kogan Page Publishers.
Bratton, J. and Gold, J. (2017). Human resource management: theory and practice. UK:
Palgrave.
Jacobs, R.L. and Jaseem Bu-Rahmah, M. (2012). Developing employee expertise through
structured on-the-job training (S-OJT): an introduction to this training approach and the
KNPC experience. Industrial and Commercial Training, 44(2), pp.75-84.
Reuters. (2018). United Parcel Service Inc (UPS). Retrieved from:
https://www.reuters.com/finance/stocks/company-profile/UPS