Marks & Spencer: Improving Recruitment, Selection, Training Practices

This report examines how multinational companies improve recruitment, selection, and training to meet international requirements, using Marks and Spencer as a case study. The report begins with project aims, objectives, and a project management plan, including cost, time, communication, and risk assessments. It then details a work breakdown structure and Gantt chart for project management. The research methodology employs both qualitative and quantitative methods, including questionnaires and data analysis to gather and interpret information on recruitment, selection, and training practices. The report also discusses the challenges faced by multinational companies in this area and provides recommendations for improvement, culminating in a conclusion that summarizes the findings and suggests areas for further research. The study emphasizes the importance of effective recruitment, selection, and training in achieving international business success.

Managing a successful
business project

Topic: How do multinational companies improve the recruitment, selection and training of
their employees to meet International requirements?
INTRODUCTION
Globalization is consider as an essential process of integration between cultures,
economics and government as well that help in sharing ideas, people and goods in over the
world. Along with this, it also provide platform to business concern administration to spread out
their commercial actions at international level in which organization can easily constituted their
emulous benefits as compare to its rivals. For operating at international level, it is important for
firm to improvement in recruiting, training and selecting activities that may help them in inviting
practiced and confident individuals who can easily execute their task at international level
(Daher, 2015). This will immediately bring in increasing productiveness level of the firm and its
individuals as well. Current research is based on ways to do melioration in their recruitment,
selection and training to meet global requirement. For better understanding, Marks and Spencer
is taken for this project that is famous British multinational retailer operate their business
globally. The main focus of this organization is to acquire bigger market-share by contributing
best superior merchandise to its consumers. For attaining the same, company recruit talented
workers within their company so that they can easily achieve their set objective and
accomplished competitory representation at market place. Report is going to obdurate about task
aims and neutral to completed positive results. Project management plan is also discussed in this
report that assist in completing project activities in successful manner. In addition of this,
research methodologies, recommendation and conclusion is also mentioned here that help in
completing the entire task in systematic mode.
TASK 1
P1 Project aims and objectives
Aim: “To evaluate the effective ways by which multinational companies improve the
recruitment, selection and training of their employees in order to meet international
requirements. A study on Marks and Spencer.” As it evaluated that better recruitment and
selection activity is important for every business organisation to operate their actions at
international level. By this, company may improve their workforce and make them able to
execute their task activities (French and Rees, 2016). This will aid in executing their primed
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target in specify time period framework. Furthermore, appropriate training process is also helpful
in enhancing employees skills and knowledge that form them capable to completing task
activities in stipulate time frame. This will directly impart in accomplishing prosperity at
international market place.
Objectives:
 To interpret about recruitment, selection and training procedure.
 To identify the structure by which Marks and Spencer ameliorate their recruitment,
selection and training of individuals to meet global requirement.
 To evaluate the objection featured by Marks and Spencer while operative their business
at international level.
Questions:
 What is the concept of recruitment, selection and training process?
 What are the ways used by Marks and Spencer to improve their recruitment, selection
and training of workers to meet international requirements?
 What are the challenges faced by Marks and Spencer while operating their business at
global level?
P2 Project management plan
Project management plan
It is consider as an important documents that used to determine the every aspect of task in
order to run into set target in appropriate time frame. Mainly, it includes different activities such
as initiating, planning, executing, monitoring and controlling which help in making whole
project in successful and systematic manner. One of the main advantage of PMP is to minimize
the chances of arising issues and complexities and at the aforesaid time also maximizing the
possibility of accomplishing affirmative outcome. With the assistance of this, project manager
easily accomplishing set aims and objectives. As it includes various aspects of task
administration program are as follows:
 Cost: It is crucial aspect of every project activities as it help in completing it more
successfully. In this, researcher is responsible for analysing actual cost or expenses while
performing research activities. Current project is based on improvement in recruitment
and selection activities global level (Gannon, Roper and Doherty, 2015). This is the
reason that it required enough fund so that each and every task activities can be done
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successfully. For this project, manager required around 350 pound that help them in
managing its task actions in planar style.
 Time: It is crucial for project manager to set appropriate time frame in which all the
activities will be carried out (Latukha, 2015). As collection of data is more consuming
thus, it is important for researcher to analyse or set appropriate time duration to gather
relevant information. In this regards, project manager required at-least 2 weeks in
recruitment and selection activities and at the same time for training approx 1 month will
be required.
 Communication: In project, effective communication with respondents and staff member
is one of the essential activity as it help in keeping project quality and authenticity. In this
project, manager includes various communication mods such as email, questionnaire,
interview and many more. By this they easily communicate with workers and also gather
relevant information from different respondents. Along with this, social media,
magazines, twitter and many more are also used by researcher to communicate with
people at global level.
 Risk: Each and every project include risk at the time of attaining its aims and objectives.
Thus, it is important for project manager to effectively analyse the risk factor before
undertaking the project activities. Mainly, limited resources, cost and time are the major
issues faced by investigator. For reducing the same, research develop breakdown
structure and Gantt chart that help the in minimizing the chances of arsing risk factors
within the project. In this project, the major risks are recruitment agencies provide wrong
candidates that directly increase the overall cost of the company and project as well.
 Resources: For completing project various resources are required that help manager in
undertaking task in an effective and efficient manner (Lodge and Wilson, 2016). As
project is focus on improving recruitment, selection and training to workers in order to
meet all the set international target. For this, skilled staff members, laptop, official
websites, respondents and many more. All these are aid in analysing whole data and
information in effective way.
P3 Work breakdown structure and Gantt chart
Work breakdown structure: It is one of the important and appropriate activity for
project manager to effectively manage the project activities into manageable sections. Mainly, it
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is a way to divide larger project into smaller components in which project will be done faster and
more efficiently. Along with this, it is hierarchical tree structure that define outline of the project
activities and also break it down into smaller portion (Lund-Thomsen, Lindgreen and
Vanhamme, 2016). This will aid in rising the chances of winding up whole task in flourishing
way and at the aforesaid time also trim down any kind of hazard elements.
Gantt Chart: It is kind of bar visual communication that define overall task program
along with specified time duration. One of the main use of Gantt chart is to track project
activities from start to finish with the purpose of accomplishing affirmative and reliable results.
This will assist in managing entire project in systematic manner through which project manager
can easily attain positive and reliable outcomes. With the assist of this bar chart, task
administrator may trim down the chances of rise any kind of fault in project activities and
complete the project in qualify time period framework.
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TASK 2
P4 Small -scale research by applying qualitative and quantitative research methods
Research methodology is view as an crucial procedure or plan that utilized by researcher
with the purpose of assemblage of relevant data and information about aims and objectives. As it
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includes various research methods that help project manager in move out the project in
systematized way and also increase the chances of attaining positive or reliable results.
Research methods: It is essential for investigator to choice right method or strategy to
collect applicable information and data that assist in taking right and valid decision at the end of
the research. Along with this, it also support in understanding about set aims and objectives to
draw a legal decision.
 Qualitative research: It is related to the scientific observation in which researcher gather
non- numerical information that provide in-depth information about the specified
research topic. With the help of this, investigator can draw a valid conclusion at the end
of project.
 Quantitative research: It is also an effective method that emphasize measurement of
objectives and statistical numerical analysis of data collection (McNulty and Brewster,
2017). For this, various methods like surveys, questionnaire, polls and many more
methods are used by investigator to draw a valid and reliable outcomes.
In this project, investigator will use both qualitative and quantitative research methods
that help in providing in-depth information towards the specified area. As it help them in
attaining authentic and reliable information in most effective manner (Ogunyomi and Bruning,
2016).
Data Collection: It is consider most significant part of research methodology which is
divided into two sections. It includes direct and alternate method. Below direct method of
information aggregation, questionnaire is apply by investigator because it give reliable data
about the topic. On the other hand, there is secondary method of data collection which will also
support researcher to gather in-depth information about the current study. Magazines, books,
journals, article, publication research etc. are consider most effective sources of secondary data
collection methods. Therefore, both sources of data collection are useful according to the current
investigation and helps researcher to collect valid data regarding the study.
Sampling: It is consider as an unit of people which are chosen through large number of
people with the aim of understanding their views and opinion. Mainly, it includes random and
non-random sampling methods through which relevant data will be carried out. In this,
researcher use stochastic selection methods as it is unbiased and also provide equal chances to be
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selected to the respondents (Richards, 2017). For assembling valid information, researcher will
select 30 responders who are manager of the company.
For Quantitative Analysis
Questionnaire
Name:
Age:
Contact no.:
Email address:
Q1) Do you have any idea about recruitment, selection and training?
a) Yes
b) No
Q2) Is recruitment, selection and training activities help Marks and Spencer in meeting
international requirements?
a) Yes
b) No
Q3) What are the major benefits Marks and Spencer get from effective recruitment and
selection activities?
a) Invite skilled workforce
b) Improve performance level
c) Increase profitability at global level
Q4) What are the ways by which Marks and Spencer do improvement in recruitment,
selection and training of workers at global level?
a) Through external agencies
b) Online platform
c) Well defined job posting
Q5) Is effective training help Marks and Spencer in boosting employees productivity at
international level?
a) Yes
b) No
For Qualitative analysis
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Q6) What are the training methods used by Marks and Spencer in meeting international
requirements?
a) On the job training
b) Off the job training
Q7) What are the main advantage of training process for Marks and Spencer and its
employees?
a) Increase skills and knowledge
b) Maximizing productivity
c) Employee retention
Q8) What are the challenges faced by Marks and Spencer at the time of operating
business at international level?
a) Cultural difference
b) Regulatory structure
c) Human resource
TASK 3
P5 Research and data using appropriate tools and techniques
Quantitative analysis
Theme 1: Idea about recruitment, selection and training.
Q1) Do you have any idea about recruitment, selection and
training?
Frequency
a) Yes 20
b) No 10
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Interpretation: From the above mentioned graph, 20 participants are said they they have idea
about recruitment, selection and training as it help organization in hiring capable workers within
the business organization and remaining 10 multitude are not much familiar with it.
Theme 2: Recruitment, selection and training activities help Marks and Spencer in meeting
international requirements.
Q2) Is recruitment, selection and training activities help Marks
and Spencer in meeting international requirements?
Frequency
a) Yes 25
b) No 5
9
20
10
a) Yes
b) No

Interpretation: There are 25 out of 30 associates give their support that effective HRM practices
assist business concern organisation to improve their performance and at the identical time
period also attain set goals and objectives at global level. On the other side, 5 multitude are not
approval with this content.
Theme 3: Benefits Marks and Spencer get from effective recruitment and selection
activities.
Q3) What are the major benefits Marks and Spencer get from
effective recruitment and selection activities?
Frequency
a) Invite skilled workforce 15
b) Improve performance level 10
c) Increase profitability at global level 5
10
25
5
a) Yes
b) No