Analyzing Communication Issues in NHS During Pandemic: Presentation

This presentation delves into the business communication challenges faced by the National Health Service (NHS) during the COVID-19 pandemic. It begins by providing a background of the topic, highlighting the increased patient load and the resulting strain on communication channels. The presentation links these challenges to relevant communication theories such as the Authoritarian Theory, Tompkins and Cheney's Organizational Control Theory, and Deetz's Managerialism Theory. Examples of solutions implemented by the NHS are discussed, including accessing current communication methods, streamlining communication channels, and encouraging mobile collaboration. The presentation recommends further solutions like emphasizing visual communication and recording patient visits. It also includes a Q&A section addressing key issues in NHS communication and reflections on what went well during the presentation's preparation, along with suggestions for improvements, such as conducting more research and thematic reviews. The presentation concludes by suggesting actions for the NHS to take for better communication, such as incorporating communication training into mandatory programs and engaging in empathetic listening. References to relevant academic articles are also provided.

BUSINESS
COMMUNICATION

TABLE OF CONTENTS
 INTRODUCTION
 BACKGROUND OF THE TOPIC
 LINK TO THEORIES
 EXAMPLES OF SOLUTIONS TO THE ISSUES FROM NHS
 RECOMMENDED SOLUTIONS
 Q & A
 WHAT WENT WELL IN PRESENTATION AND WHY?
 WHAT IMPOROVEMENTS ARE TO BE MADE ACCORDING TO THE
FEEDBACK

INTRODUCTION
 Business communication is the process of sharing the
information with people within the organization.
 It is considered to be the essential and effective for the
communication and management of the interactions that
help in the purpose of improving the organizational
practices.
 In this project the communication problems faced by the
organizations during the pandemic has been discussed with
the examples of NHS.
 NHS is the term used to describe the national health service

BACKGROUND OF THE TOPIC
 This pandemic has been responsible for the affecting
many organizations which belong to the NHS.
 NHS being the publicly funded body of health care
had to face major issues in the management of the use
number of patients.
 There was a major increase in the number of patients
which resulted in the health literacy towards the key
influencers of the relevant information's.
 Due to the number of patients which increased in the
organization the health care organizations also had to

LINK TO THEORIES
 AUTHORITARIAN THEORY
 TOMPKINS AND CHENEY'S
ORGANIZATIONAL CONTROL
THEORY
 DEETZ'S MANAGERIALISM THEORY

EXAMPLES OF SOLUTIONS TO THE
ISSUES FROM NHS
 NHS during the pandemic was able to improve its communication in the health
care organizations with the application of the following methods,
 Accessing the current methods of communication was a very effective way in
which the health organization were able to recognize the changes which were
required to be made in this communicational methods during the global
pandemic.
 Streamlining the communicational channels allowed in streamlining the
channels for becoming a quicker and more convoluted and complicated ways
of analyzing the organizational benefits.
 Encouragement of the mobile collaboration was also a very effective way in

RECOMMENDED SOLUTIONS
 For better communication in the health
organizations it is important for them to
following the following ways,
Being Visual :
 Most communicational information which is
transferred by the individuals are regarding the
visual interactions which help the employees to
connect with the patient while keeping the
social distance which they desire.
Recording each visit :

Q & A
 What are the issues in communication in NHS?
 How is pandemic influencing the communication in NHS?
 Which is the best practice for improving communication in NHS?

WHAT WENT WELL IN
PRESENTATION AND WHY?
 In the preparation of this presentation I was able to grow my knowledge
regarding how important communication is for the health care organization
NHS.
 This presentation was very informative regarding the communication in the
NHS.
 During the preparation of this presentation the most effective aspect of the
learning was the ways in which the pandemic has affected the communication
in different organizations.
 We were able to successfully gather the information regarding the NHS and its
communicational practices very easily.

WHAT IMPOROVEMENTS ARE TO BE
MADE ACCORDING TO THE
FEEDBACK The ways in which the presentation can be improved was through making
more research regarding the topic of health care communication.
 Having a thematic review of the communication in the healthcare
organization of NHS is never accurate as it will be even better if a survey
could have been done.
 It is never considered to be as effective in the association of the
improvements in the presentation to only utilize the information which is
available on the websites.
 According to the feedback there are improvement which can be made such
as the introduction of different technologies which can bring better and more

WHAT ACTIONS WILL BE TAKEN FOR
SUGGESTING IMPOVMENTS
 During this practice of presentation of the business communication I was able
to identify the action which I would suggest NHS to take for better
communication.
 It would be very important for this organization to effectively incorporate
communication with the help of organization's mandatory training program.
 It was expected that the employees are able to communicate effectively so that
they can teach the organization regarding the mandatory training sessions.
 It is considered to be very important for the patients about the thoughts and
feelings which will help in engaging the empathetic listening.

REFERENCES
 Goggin, G. and Ellis, K., 2020. Disability, communication, and
life itself in the COVID-19 pandemic. Health Sociology Review.
29(2). pp.168-176.
 Perreault, M.F. and Perreault, G.P., 2021. Journalists on COVID-
19 journalism: Communication ecology of pandemic reporting.
American Behavioral Scientist. 65(7). pp.976-991.
 Sun, W., 2021. Introduction to the Special Issue:“Media and
Communication during the COVID-19 (Coronavirus) Pandemic”
Communication throughout the COVID-19 Pandemic: Challenges
and Hopes. Howard Journal of Communications. 32(5). pp.415-
420.