Improving Non-Verbal Communication for Workplace Success

This presentation delves into the realm of non-verbal communication, emphasizing its significance in the workplace. It defines non-verbal communication as a process utilizing facial expressions, body language, and hand movements to convey messages. The presentation highlights the importance of non-verbal cues, asserting that they constitute a significant portion of daily interactions and carry cultural relevance. It explores the power of non-verbal communication, emphasizing its impact on creating impressions and influencing perceptions. The presentation then discusses the application of non-verbal communication in the workplace, examining how it aids in contradiction, reinforcement, and understanding of project goals. Real-life examples, such as Woolworth's practices, are used to illustrate these concepts. The presentation also provides practical strategies, including watching body language, maintaining eye contact, and being mindful of tone, to improve communication. Finally, it suggests future practices such as mirroring to connect with employees. The presentation concludes by summarizing the key topics covered and suggesting ways to improve non-verbal communication in the workplace.

BUSINESS
COMMUNICATION

INTRODUCTION
 This presentation is about Non-Verbal
communication and ways it can be used in a
workplace (Mehrabian, 2017)
 Non- Verbal communication Is a process of
stating Which means communication which is
done without using words
 It is a communication among 2 people which is
done through the use of facial expressions, body
language and hand movements

Importance of Non-verbal
communication
 Non- verbal communication plays a significant role in the
ways people interact with each other (Kudesia and
Elfenbein, 2013).
 According to various researchers it is seen that 65% of the
non-verbal communication method are used by the people
in day to day life (Barnlund, 2017)
 Non- Verbal communication also has a meaning related to
culture

The power of Non- Verbal
communication
 Non- Verbal communication is one of the most
important and powerful form of communication
(Conrad, and Newberry, 2012)
 It is more powerful than voice or even words
 Non- Verbal communication helps in creating an
image in others mind

Importance of Non- Verbal
communication in a workplace
Non- Verbal communication helps workplace in the following
ways
 Contradiction: Non- Verbal communication helps in showing
the heads and the co-workers about how an employees
truly feels about situations (Ramadanty, and Martinus,
2016)
 Reinforcement: Non- verbal communication also reinforce
one’s opinion in various workplace situations.

Importance of Non- Verbal
communication in a workplace
 Understanding: Non- verbal communication in a workplace
helps in understanding the directions, project goals
(Phutela, 2015).
 Happiness: Non –Verbal communication also helps in
indicating a persons over all happiness towards the job. It
helps in expressing more than words Investigating .
(doKeyton, Caputo and Wu et al,2013).

Real life example- Woolworth
Woolworths states that they watch an employee’s body
language closely and mainly their facial expressions in order
to know if they are happy working. The company carefully
sees how the staff work and their speed and efficiency. This
entirely unscientific research has revealed the following:
 Woolworths staff seem to reflect a certain job entitlement,
probably due to some of the above observations.
 Woolworths staff are pleasant and happy to chat.
 Some Woolworths staff clearly shirk work
 Woolworths staff have generally worked there for longer

Strategies
 Watch body language: A person’s body language
is something that tell the people if the person is
open and closed to their thoughts. It helps in
building good and trusting relationship with the
employees and managers (Bonaccio, Reilly,
O’Sullivan and Chiocchio, 2016)
 Maintaining eye contact: One should also learn to
make eye contact as it helps the people to build
trust and it also demonstrates confidence

Strategies
 Mindful Tone: Your tone of voice is very important
as it helps to state an information of wealth,
ranging from disinterest to enthusiasm and to
anger (Otubanjo, Amujo, and Cornelius, 2010).
 A person should notice the tone of voice and way
it affect the other people.

Future practice
One of the future practices that the managers and
the leaders can adopt to connect with the employee
is:
 Mirroring: this is a technique which can be used in
order to connect with the employees. It simply
means copying up with the body language in
order to understand and know what employees
are feeling in a particular situation.
 This technique will help the mangers to
communicate the message in a easy way.

Conclusion
 This presentation is a study of Non- Verbal
communication
 This presentation also discussed the importance
of Non-Verbal communication (Darics, 2013).
 Further the presentation discussed various ways
to improve Non- Verbal communication
 And lastly the presentation showed one practice
that could be adopted in a workplace In order to
use Non- Verbal communication.

References
 Mehrabian, A., 2017. Nonverbal communication. Singapore:
Routledge.
 Barnlund, D.C., 2017. A transactional model of
communication. In Communication theory (pp. 47-57).
Singapore: Routledge.
 Bonaccio, S., O’Reilly, J., O’Sullivan, S.L. and Chiocchio, F.,
2016. Nonverbal behavior and communication in the
workplace: A review and an agenda for research. Journal of
Management, 42(5), pp.1044-1074.
 Phutela, D., 2015. The importance of non-verbal
communication. IUP Journal of Soft Skills, 9(4), p.43.
 Darics, E., 2013. Non-verbal signalling in digital discourse:
The case of letter repetition. Discourse, Context & Media,
2(3), pp.141-148.

References
 Conrad, D. and Newberry, R., 2012. Identification and instruction of
important business communication skills for graduate business
education. Journal of Education for Business, 87(2), pp.112-120.
 Ramadanty, S. and Martinus, H., 2016. Organizational
communication: Communication and motivation in the workplace.
Humaniora, 7(1), pp.77-86.
 Keyton, J., Caputo, J.M., Ford, E.A., Fu, R., Leibowitz, S.A., Liu, T.,
Polasik, S.S., Ghosh, P. and Wu, C., 2013. Investigating verbal
workplace communication behaviors. The Journal of Business
Communication (1973), 50(2), pp.152-169.
 Kudesia, R.S. and Elfenbein, H.A., 2013. 26 Nonverbal
communication in the workplace. Handbooks of Communication
Science, p.805.
 Otubanjo, O., Amujo, O.C. and Cornelius, N., 2010. The informal
corporate identity communication process. Corporate Reputation
Review, 13(3), pp.157-171.