Enhancing People and Performance: Strategies for BUNI Travel's Growth

This report analyzes the people and performance strategies within an organization, focusing on BUNI Travel, a UK-based travel agency. It explores various tools and techniques to enhance organizational performance, such as performance appraisals, key performance indicators (KPIs), 360-degree feedback, rewards and recognition programs, and management by objectives (MBO). The report also emphasizes the critical role of employee well-being in boosting motivation and overall performance, highlighting aspects like talent development, employee loyalty, and work-life balance flexibility. Furthermore, the analysis includes a PESTEL analysis to assess the macro-environmental factors affecting BUNI Travel, covering political, economic, social, technological, environmental, and legal aspects. The conclusion underscores the importance of effective performance management for maintaining positive customer relations, improving employee loyalty, and driving revenue growth, while also acknowledging the potential challenges in managing employee performance.

People and
Performance

Table of Contents
INTRDUCTION..............................................................................................................................3
TASK...............................................................................................................................................3
Tools and techniques which help to improve organizational performance.................................3
Role of employee well being in improving motivation and performance..................................5
Include a PESTEL analysis for the organization........................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRDUCTION
Performance is a process which is maintained by all department of employees within
organization. Effective performance is also essential for enhancing the productivity and work
efficiency of organization for long duration. In this process the communication between
supervisor and employee are effectively maintained for long duration during the time of doing
any type of task. Good performance also helps to increase the reach of their service and products
to customers in various locations (Anand and Anand, 2021). The company chosen for analysing
the people and their performance is BUNI travel. This company is basically a travel agency and
it is the tenth biggest tourist destination in Bolton (UK). This report will cover tools and
technique which is helpful for improving or increasing organizational and employee
performance, role of employee well being in improving motivation and performance. It also
covers PESTEL analysis for the organization as an appendix for your report. With help of
effective performance the positive relationship between customer and employee in long term.
TASK
Tools and techniques which help to improve organizational performance
The techniques which are utilized by BUNI travel company for improving the
performance of their employees are -
 Performance appraisal – It is a process which is utilized by company for increasing the
productivity of workers for long duration. In this process also the work of the all
categories of employees are effectively analysed by top level with fairness. In context to
BUNI travel, management must evaluate the performance of employees honestly,
regularly and also with fairness. Due to this self confidence of the employees are easily
enhanced and also built positive relationship between employer and employee in long
term. But due to fair treatment it sometimes this method create problems for employees
in various aspects which includes decreasing job satisfaction level of workers and others.
 Key performance indicator (KPI) – It is a method which is used by organization for
measuring the performance of their employees. Due to using this method company easily
identified that where he lacks and improvement is needed (Belford and Foreman, 2021).
In context to BUNI travel, management must measure the employee performance in
various aspects which includes decision making, problem solving ability and

conversation with customers. Due to considering all these elements management must
provide challenging task to their employees. Because due to analysing challenging work
problem solving ability and effective conversation with customers are increased at
maximum level.
 360 degree feedback – It is a very effective tool which is used by organization for
enhancing the productivity of all categories of employees in lower time (Fonseca, Amaral
and Oliveira, 2021). In this process the feedback of each and every employees are
analysed effectively by top level management regarding their performance. In context to
BUNI travels, must take the update of their employees in the form of feedback from
stakeholders such as customers, suppliers and peers. In this way pressure are maintained
on lower level employees and work are always done in systematic and attractive manner.
Due to holding stress work efficiency of workers are also sustained in long duration.
 Rewards and recognition programmes – It is one of the highly effective strategy in
comparison with others. Because in this method financial benefits are highly provides to
employees by top level management (Horowitz, Guger and Korostenskaja, 2021). Due to
facilitating these benefits the motivation level of employees are increased effectively
which leads to increase their productivity in their job role for long duration. In context to
BUNI travels, management must decent rewards, incentives, bonus and increments time
to time to all categories of employees. Because due to facilitating decent financial support
to workers their roles and responsibilities effectively fulfilled in time. Due to this the
revenue of the firm are also generated in time.
 Management by objectives (MBO) – It is a process where specific objectives are
defined by organization and provide clear guidance to their employees for achieving
success in their life. In context to BUNI travels, management must assign task to each
and every employee according to their specialization, qualification and ability. Because
when company assign task according to their ability and specialization then definitely
management are able to deliver their services to customers with various benefits and in
time. Due to using this method company easily company easily maintain the standards in
their performance and service for long time.

Role of employee well being in improving motivation and performance
Employee well being basically refer to those factors which are responsible for
maintaining good relationships with senior management. When organization maintain the
employee well-being effectively then, definitely employees do their work with passion and
interest. It leads to enhance the productivity of organization in long time. Therefore, for
improving the performance of organization lower level workers plays the crucial role in various
aspects which are described below -
 Better talent - It means here company made lot of investment with their employees
because coordination are maintained with all categories of employees. Due to spending
time with their employees the lifestyle of workers are totally changed in short duration.
Due to making huge investment the job satisfaction level of employees are effectively
increased (Kim and Park, 2021). Due to their high satisfaction level employees are able to
utilize their talent and skills in effective manner which leads to increase the productivity
of company for long time. In context to BUNI travel Agency, management must maintain
good behaviour and respect towards their employees. Because respect is highly essential
for managing work life balance of employee and in this way skills and talents of workers
are highly utilized during the time of doing job.
 Keep employee loyal to business- It basically refer to gaining the trust of the employees
for long duration with help of using some specific strategies. Employees who do their
work in systematic and effective manner they easily gained good incentives and health
perks, such as company nutrition program and comprehensive health plan which provides
healthy meals, value to employees. Due to receiving these type of benefits employees do
their work with full energy. In context to BUNI travel Agency, management facilitate
options to workers like on exercise program which is essential for developing their
personality. It also helps to increase their loyalty level towards company for long time.
 Flexibility in work life balance - In this stage, mental and physical health are mostly
involved regarding employees and their performance (LaMarre, Rice and Besse, 2021). It
means, when organization maintain flexibility in their policies, rules and timing then,
definitely workers are able to do their work in relax mood and their mind are worked with
full energy. Therefore, it is necessary for the management of BUNI travel that they
always maintain flexibility in their targets which is assigned to lower level employees.

Because without flexibility employees are not able to use their own ideas, creativity and
energy effectively in their job role. When flexibility are sustained then only good relation
between employee and employer or employee and customer for long time.
Include a PESTEL analysis for the organization
PESTEL Analysis -
It is a method which is used by the organization for analysing the macro external factors
effectively. The other important point is that these these type factors are uncontrollable for
organization. PESTEL stands for Political, Economical, Social, Technological, Environmental
and Legal which are described below -
 Political – It refer to those factor which impact the organization's activities politically
which includes governmental policies, political conditions, regulations and rules and
others. In context to BUNI travel, it is necessary for management that they must follow
the policies of government effectively. Due to following the policies of government,
travel agencies easily maintained their positive relations with all types of customers for
long time.
 Economical – It is related to those elements which effects the organization economically
which includes interest rates salaries of employees, inflation, interest rates and others
(Naimah and Utaminingsih, 2021). In context to BUNI travel, management must fix the
average and fair price in their ticket for customers. Because fair price is highly essential
for increasing the visit of customers in large number in various tourist location. Then in
this way the revenue of travel agencies are increased at maximum level and satisfaction
level of employees are also maintained for long time.
 Social – It refer to those components which effects the organization socially which
includes culture and subculture, social class and family. In context to BUNI travel,
management must analyse the current cultures and traditions of the country effectively
for run their business activities successfully. Then according to that they must facilitate
different types of offers and beneficial schemes such as two days free tour in location
and others. Due to using this type of offers customers easily attracted in large number for
availing their services.
 Technological – It refer to those factors which is used by the organization for run their
activities smoothly (Riyanto, Endri and Herlisha, 2021). In context to BUNI travel,

management must use advanced equipment and technology for increasing the
convenience of customers during time of purchasing the ticket from organization. For
example use of digital platforms, official portals and use of artificial intelligence. Then in
this way proper communication between employees and employer or employee and
customers for long time.
 Environmental – It refers to those factor which impact the organization naturally which
includes increase in pollution, population density and others. In context to BUNI travel, it
is necessary for management that they must use advanced travel vehicles for running
their business activities effectively and also for collecting customers in time. Due to using
of advanced vehicles pollutions in environment are highly reduced in environment and
these harmful gas are highly bad for the health of living organisms.
 Legal – It refers to legal norms and government rules and regulations which directly
effects the business activities of the organization (Subarto, Solihin and Qurbani, 2021). In
context to BUNI travel, management must follow the rules and regulations of the
government in systematic manner. Due to following the rules and regulations of
government, travel agencies easily operate their function in multiple locations with out
facing any type of problem.

CONCLUSION
After the analysis of above information it is concluded that effective performance is a
very important concept for organization. Because only good performance are able to maintain
positive relations with customers for long time. Due to maintaining positive relation travel
agencies or tourist industry are able to increase their profit margin in tourism industry in short
period. The other important point is that when the performance of employees are increased then
definitely the loyalty of employees are sustained for long duration towards company. Because
here employees are receiving extra benefit in the form of incentives, bonus, increment and
others. Due to providing all these elements employees are highly motivated in their job roles and
responsibilities which leads to increase the revenue of organization effectively. From the analysis
of above data it also concluded that effective techniques are also essential for maintaining
stability in the performance of workers consistently for long duration. But if the performance of
employee are not good then definitely the relationship between upper and lower level
management are damaged easily.

REFERENCES
Books and Journals
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Belford, P. and Foreman, P., 2021. People, places and performance: Reflections on community
archaeology and heritage in north-east Wales. Journal of Community Archaeology &
Heritage, 8(1) pp.58-76.
Fonseca, L., Amaral, A. and Oliveira, J., 2021. Quality 4.0: the EFQM 2020 model and industry
4.0 relationships and implications. Sustainability, 13(6) p.3107.
Horowitz, A.J., Guger, C. and Korostenskaja, M., 2021. What External Variables Affect
Sensorimotor Rhythm Brain-Computer Interface (SMR-BCI) Performance?. HCA
Healthcare Journal of Medicine, 2(3) p.2.
Kim, H.H.D. and Park, K., 2021. Impact of Environmental Disaster Movies on Corporate
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LaMarre, A., Rice, C. and Besse, K., 2021. Letting bodies be bodies: Exploring Relaxed
Performance in the Canadian performance landscape.
Naimah, S. N. and Utaminingsih, S., 2021. The Leadership of Schools to Improve Teacher
Performance in Al-Amin Kids Park. ANP Journal of Social Science and
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Implications for the Lecturers Performance. Jurnal Pendidikan Ekonomi Dan Bisnis
(JPEB), 9(2). pp.163-178.
Weidmann, B. and Deming, D. J., 2021. Team players: How social skills improve team
performance. Econometrica, 89(6) pp.2637-2657.
Zierer, K., 2021. Effects of pandemic-related school closures on pupils’ performance and
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