Improving Inter-site Sample Transport: A Leadership Approach
VerifiedAdded on 2023/06/14
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Presentation
AI Summary
This presentation addresses the problem of mislaid sample transport boxes between laboratory sites and proposes solutions using change management models, particularly the ADKAR model. It emphasizes the importance of awareness, desire, knowledge, ability, and reinforcement in implementing successful changes. The presentation also highlights the significance of staff training, integrating SOPs and ISO standards, and managing the emotional impact of change on staff. Furthermore, it discusses strategies for managing resistance and failure, underscoring the role of supervisors and managers in facilitating change. The ADKAR model is presented as a diagnostic tool for identifying and addressing the root causes of resistance, ultimately aiming to improve the reliability and accuracy of sample transport services.

THE SAMPLE TRANSPORT BOXES
ARE GETTING MISLAID BETWEEN
SITES BY THE INTER-SITE
(BETWEEN LABORATORY
HOSPITALS) TRANSPORT. HOW
CAN YOU IMPROVE THIS SERVICE?
Case Study
ARE GETTING MISLAID BETWEEN
SITES BY THE INTER-SITE
(BETWEEN LABORATORY
HOSPITALS) TRANSPORT. HOW
CAN YOU IMPROVE THIS SERVICE?
Case Study
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Introduction:
For improving the services of the
laboratories related to the transportation
of the samples, ADKAR management
change model seems to be important and
significant for educating, planning,
sustaining and implementing the quality
initiative. ADKAR change model helps in
focusing on the individuals that are behind
the change and is more focused on
reaching the set of goals (JPT staff, 2006).
For improving the services of the
laboratories related to the transportation
of the samples, ADKAR management
change model seems to be important and
significant for educating, planning,
sustaining and implementing the quality
initiative. ADKAR change model helps in
focusing on the individuals that are behind
the change and is more focused on
reaching the set of goals (JPT staff, 2006).

ADKAR Model
ADKAR model will
develop awareness
among the individuals
for the change and then
develop desire to
participate and supports
such changes for
improving the
transportation of the
sampling boxes.
A change management
model provides the
structure that is missing
from the 5S steps for
successful and
sustainable change.
wiMASgdMB0&i
act=mrc&uact
=8
ADKAR model will
develop awareness
among the individuals
for the change and then
develop desire to
participate and supports
such changes for
improving the
transportation of the
sampling boxes.
A change management
model provides the
structure that is missing
from the 5S steps for
successful and
sustainable change.
wiMASgdMB0&i
act=mrc&uact
=8
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ADkAR Model
The five elements of the ADKAR
management change model focuses on
the certain important areas related to
changes that are the management
leadership, evaluation, employee
engagement, reinforcement, and training.
The bottom approach of the model mainly
focuses on the employees and hustle the
rate at which the changes be able to be
dependably deployed (JPT staff, 2006).
The five elements of the ADKAR
management change model focuses on
the certain important areas related to
changes that are the management
leadership, evaluation, employee
engagement, reinforcement, and training.
The bottom approach of the model mainly
focuses on the employees and hustle the
rate at which the changes be able to be
dependably deployed (JPT staff, 2006).
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ADKAR model
The ADKAR model will help in improving the services
as a result of its structure, simplicity, and ability for
implementing the changes that range the changes to
the complex changes among the company (JPT staff,
2006).
The model promotes the strong management
significance to support the changes in the services;
consequently, sponsorship is vital for having the
employees of the laboratory to feel support from the
upper management and confidence that complete
resources are provided for the proper implementation
of the changes related to the betterment of the
sampling transporting services (JPT staff, 2006).
The ADKAR model will help in improving the services
as a result of its structure, simplicity, and ability for
implementing the changes that range the changes to
the complex changes among the company (JPT staff,
2006).
The model promotes the strong management
significance to support the changes in the services;
consequently, sponsorship is vital for having the
employees of the laboratory to feel support from the
upper management and confidence that complete
resources are provided for the proper implementation
of the changes related to the betterment of the
sampling transporting services (JPT staff, 2006).

Staff training
model:
Model provides a
guidance to the
individuals regarding
the changes that are
to be made and helps
them how the
services can be
improved and
demonstrate what
new behaviour is
required with
establishing the
reinforcement
mechanism which is
responsible to
implement changes
for the betterment of
the transport services
model:
Model provides a
guidance to the
individuals regarding
the changes that are
to be made and helps
them how the
services can be
improved and
demonstrate what
new behaviour is
required with
establishing the
reinforcement
mechanism which is
responsible to
implement changes
for the betterment of
the transport services
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Staff training model:
Model intended as the change management and
the coaching tool that is to assist and help
employees for the changes that are done in the
transport of the sampling within the laboratories
(Li et al., 2015).
Creates a unified approach regarding the
changes on the individual's side
The framework benefits the employees with
standard expectation, efficiency, and
consistency.
Empowers the employees through model training
to embrace the change proactively and readily
Model intended as the change management and
the coaching tool that is to assist and help
employees for the changes that are done in the
transport of the sampling within the laboratories
(Li et al., 2015).
Creates a unified approach regarding the
changes on the individual's side
The framework benefits the employees with
standard expectation, efficiency, and
consistency.
Empowers the employees through model training
to embrace the change proactively and readily
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Staff training model:
The model provides an effective tool for
the managers to understand how the
employees are experiencing the process
of change in the transportation services.
To identify the employee gap and
understand where the employees are
understanding the changes and what are
the obstacles.
The model helps the leaders for direct
communications in a productive way
The model provides an effective tool for
the managers to understand how the
employees are experiencing the process
of change in the transportation services.
To identify the employee gap and
understand where the employees are
understanding the changes and what are
the obstacles.
The model helps the leaders for direct
communications in a productive way

Staff training model:
Training aspects results for the successful
adaptation of changes related to the delivery
system first builds the awareness, then desire
and after that knowledge, once the knowledge is
provided regarding change then to move
towards the final ability and reinforcement.
Training and education help to build the
employee knowledge related to the new
changes in the services .
To fulfil the gaps between the current level of
knowledge and the desired level of the
knowledge
Training aspects results for the successful
adaptation of changes related to the delivery
system first builds the awareness, then desire
and after that knowledge, once the knowledge is
provided regarding change then to move
towards the final ability and reinforcement.
Training and education help to build the
employee knowledge related to the new
changes in the services .
To fulfil the gaps between the current level of
knowledge and the desired level of the
knowledge
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SOP’s and ISO STANDARDS INTEGRATED, Service
Level Agreements
The standard operating procedures (SOP’s)
documents the major processes steps which
ensure the quality and the consistent output
(Anderson et al., 2010).
SOP is to install the equipment related to the
laboratories sample and to ensure that correct
usage of the equipment and the staff related to
the sampling maintained is to be well trained;
carry out preventive and care maintenance and
orderly disposing of the discarded samples and
equipment (Anderson et al., 2010).
Level Agreements
The standard operating procedures (SOP’s)
documents the major processes steps which
ensure the quality and the consistent output
(Anderson et al., 2010).
SOP is to install the equipment related to the
laboratories sample and to ensure that correct
usage of the equipment and the staff related to
the sampling maintained is to be well trained;
carry out preventive and care maintenance and
orderly disposing of the discarded samples and
equipment (Anderson et al., 2010).
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SOP’s and ISO
STANDARDS
INTEGRATED, Service
Level Agreements
ISO 15189:2012 specify desires
for competence and quality in
health check laboratories. ISO
15189:2012 in the health care
laboratories results in
developing the quality
management systems and
assessing the competence of
the laboratories (Anderson et
al., 2010).
This is useful in the
recognising and conforming
the health care laboratories
competencies through the
consumers, accreditation
bodies and regulating
authorities
STANDARDS
INTEGRATED, Service
Level Agreements
ISO 15189:2012 specify desires
for competence and quality in
health check laboratories. ISO
15189:2012 in the health care
laboratories results in
developing the quality
management systems and
assessing the competence of
the laboratories (Anderson et
al., 2010).
This is useful in the
recognising and conforming
the health care laboratories
competencies through the
consumers, accreditation
bodies and regulating
authorities

SOP’s and ISO STANDARDS INTEGRATED,
Service Level Agreements
Service level agreements are about
addressing the competencies of the
individuals involved in the examinations
of the laboratories sampling, equipment,
physical facilities, supplies, reagents and
pre examination’s The scientific needs
are the inclusive set of essential
elements to constantly deliver valid test
results (Gupta and Lawsirirat, 2013).
Service Level Agreements
Service level agreements are about
addressing the competencies of the
individuals involved in the examinations
of the laboratories sampling, equipment,
physical facilities, supplies, reagents and
pre examination’s The scientific needs
are the inclusive set of essential
elements to constantly deliver valid test
results (Gupta and Lawsirirat, 2013).
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