Management Communication: Improving Workplace Relationships

This case study focuses on improving workplace relationships through effective management communication, specifically addressing the challenge of a withholding co-worker. The solution emphasizes the importance of active listening, including seeking clarification and providing thoughtful feedback. It highlights the necessity of avoiding judgmental language and labels when delivering feedback to foster a stronger bond. The analysis draws upon academic sources to support the strategies proposed, such as being attentive, maintaining eye contact, and offering relevant feedback to make the co-worker feel valued and understood. By implementing these techniques, the aim is to transform a strained relationship into a positive and productive one, ultimately enhancing the overall work environment. Desklib offers this assignment solution along with a wealth of other study resources for students.

Running head – CASE STUDY ON MANAGEMENT COMMUNICATION
Case Study on Management Communication
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CASE STUDY ON MANAGEMENT COMMUNICATION
It is important to build a good relationship with co-workers to sustain in that particular
work environment. For developing a strong bond, communication is necessary (Quintanilla &
Wahl, 2018). Proper listening skills are greatly appreciated. A strategy one could develop for
becoming a good listener is getting clarification from the speaker. Feedback helps in maintaining
the interest of the speaker, assures that the listener is attentive towards the speaker. The listener
should provide feedback if the speaker is providing valid points. The speaker should also be
aware of a proper way of delivering feedback. It is mandatory that labels are not used to
construct feedback. Being judgmental should be avoided for proper delivery of feedback. It will
help in building a strong bond within co-worker. According to Asemota (2015), the listener is
attentive when they are asking for clarification from the speaker. It will also make the listener
aware of some important facts that they have missed out while listening.
While my relationship with my co-worker was turning bitter because I was not attentive
towards him during conversations, I was missing out important information. I had to take
measures to resolve this issue. I had to develop an effective way to become a good listener so
that my bond with the co-worker remains strong. With being attentive, facing towards him
during the conversation, getting clarification if I did not understand some of his points, and
lastly, provide feedback for making him feel important would help me resolve the problem.

CASE STUDY ON MANAGEMENT COMMUNICATION
References
Asemota, H. E. (2015). Nature, importance and practice of listening skill. British Journal of
Education, 3(7), 27-33.
Quintanilla, K. M., & Wahl, S. T. (2018). Business and professional communication: keys for
workplace excellence. Sage Publications.