This case study examines management principles, specifically focusing on inclusive and diversity in the workplace. It analyzes the activities of leaders in managing time effectively and the importance of developing strategies that integrate Inclusion & Diversity (I&D) factors. The study delves into the application of rational choice theory in organizational decision-making, particularly during challenging times like the COVID-19 pandemic. It outlines the six steps of the rational decision-making model and explores the use of the managerial grid as a predictor of managerial effectiveness, highlighting various management styles and their relevance. The case study emphasizes the importance of communication, task allotment, and team development in achieving organizational goals, alongside the need for continuous monitoring and adaptation to market conditions. The references include books and journals and online resources that support the analysis.