SBTA BSBTWK301 Use Inclusive Work Practices - Knowledge Questions

This assignment solution focuses on understanding and applying inclusive work practices within a workplace context. It addresses key areas such as workplace obligations under anti-discrimination legislation, the purpose of diversity and inclusion policies, and the identification of major groups in the workplace and community. The solution also explores the concept of 'Reasonable Adjustment' for people with disabilities and explains the value of workplace diversity and inclusion in terms of talent attraction, employee satisfaction, creativity, innovation, and financial performance. The assignment further includes practical activities such as establishing practices to support individual differences, communicating with diverse team members, and gathering feedback, all within the framework of legislative requirements and organizational policies.

SBTA course
reference: Units of
competency:
BC3-20_4.1_Inclusivity
BSBTWK301 Use inclusive work
practices
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ASSESSMENT TASK 1: KNOWLEDGE QUESTIONS
Questions:
1.1. Research anti-discrimination legislations and standards and answer the
following laws. (Guide: 80+ words)
a. What are the workplace obligations under anti-discrimination
legislation and standards?
b. Prepare a list of five (5) federal anti-discrimination laws
a) To treat every person equally and avoid harassment as it is unlawful to treat
person on basis of particular attributes such as person disability, age, gender
etc. Also avoid workplace bullying that causes risk to health and safety.
b)  Age discrimination act 2004
 Racial bias act 1975
 Sex discrimination act 1984.
 Australian human rights commission act 1986.
 Disability discrimination act 2004
1.2. Australian workplaces should have well-established diversity practices.
Research diversity in the workplace and answer the following 2 points.
(Guide: 80+ words)
a. Explain the purpose of diversity and inclusion policy
b. How can the following organisational policies and procedures promote
inclusive work practices?
 Recruitment and selection policies and procedures
 Remuneration policies and procedures
a) Diversity is made up of members that make up entity whereas inclusion is about
how contributions and presence of different group of people are valued and
integrated in a business environment. Purpose of both helps in gaining higher
revenue growth, generates more innovative ideas, allows recruiting diverse
people and ensures higher employee retention etc.
Assessment task instructions:
This is the first assessment task which consists of five 5 written knowledge questions and a
scenario. You must complete all the knowledge questions at the required level to get a
“Satisfactory” outcome.
Purpose of the assessment task:
The purpose of the assessment task is to assess your knowledge in the following:
 Workplace anti-discrimination legislation and standards
 Organisational policies and procedures relating to inclusive work practices
 Major groups in the workplace and community, as defined by cultural, religious, traditions
and practices
 Reasonable adjustments that facilitate participation by people with a disability
 The value of workplace diversity and inclusion in terms of the ability of an organisation to
attract talent, employee satisfaction, creativity and innovation in the workplace and an
organisation’s financial performance.
Assessment conditions and resources:
Assessment will be conducted in a safe simulated environment where you will have access to:
technology, resources, including access to Legislation, standards and codes of practice for working
with diversity and Organisational diversity policies and procedures

SBTA course
reference: Units of
competency:
BC3-20_4.1_Inclusivity
BSBTWK301 Use inclusive work
practices
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b)
 Recruitment and selection policies must ensure that all diverse
employees from different regions are given a chance to work into the
organization and show talents.
 Attractive salaries and incentive are provided to each employee
according to their talents and there should not be discrimination on basis
of caste, color, race etc.
1.3. What are major groups in the workplace and community, as defined
by cultural, religious and other traditions and practices? (Guide:
100+ words)
1.4. Research the meaning “Reasonable Adjustment” and explain what are
reasonable a dju s t men t s t ha t f a cilit at e p art icip a t io n b y peo ple w it h a
Major groups in workplace and community includes cultural diversity,
racial diversity, disability, religious diversity, gender diversity etc.
Cultural diversity is related to each person ethnicity and consists of set of
norms that are adopted from the society in which they are raised. Also,
person diversity is based on physical traits examples African, Latino,
Asian etc.
Such groups when work in systematic manner achieve goals in specific
time period. Moreover, workplace diversity is classified into internal,
external organizational and world view. Internal is related to what
person is born, external is influenced by characteristics of person,
organizational is based on job function and department and world view is
based on cultural events, knowledge of history, one outlook on life etc.
Reasonable adjustment is change to remove the effect of employee disability
so that they are able to do the job. Some reasonable adjustments for disable
people include:
 Providing flexible working hours such as working either part-time or
starting at different time so that they are able to perform better.
 Changing the working place of disable person to different office or
allowing them to do work from home.
 Providing extra supervision, mentoring and training to these people.
 Structuring test and interviews so that person with disability can prove
their ability to do the specific job.
 Buying equipment for disable people for example: installing voice
activated software for those people who are blind.

SBTA course
reference: Units of
competency:
BC3-20_4.1_Inclusivity
BSBTWK301 Use inclusive work
practices
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dis a bilit y in t h e w o rkp l a ce? (Guide: 100+ words)

SBTA course
reference: Units of
competency:
BC3-20_4.1_Inclusivity
BSBTWK301 Use inclusive work
practices
BC3-20_4.1_ BSBTKW301_Assessment
tasks
1.5. Explain the value of workplace diversity and inclusion in terms of the
following (Guide: 30+ words each)
a. the ability of an organisation to attract talent
b. employee satisfaction
c. creativity and innovation in the workplace
d. an organisation’s financial performance
a) Organization would be able to get qualified professionals from different parts
of world due to diverse workplace that helps in greater reach.
b) Increased diversity at workplace creates negative relationship with job
satisfaction as it is only higher when degree of diversity is lower. Diversity can
be sourced of tension and generates problems of communication as well as
value sharing. On the other hand, diversity creates job satisfaction in positive
manner at team level.
c) Creativity is enhanced through new ideas from different cultures and regions.
Moreover, innovative products can be developed by analyzing different
markets.
d) Financial performance is increased as better decision are made as different
culture and background people come with great solutions that lead to better
risk assessments.

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ASSESSMENT TASK 2: PROJECT & PRACTICAL ACTIVITIES
Read the scenario below and complete all activities as directed.
Case Study – Silibus PL
You are a team leader of an admin team working for a Silibus PL which is a training
organisation specialising in corporate professional staff development for small to
medium businesses.
As Silibus PL admin staff are regularly working with diverse clientele the company is
committed to having a culturally diverse and inclusive workplace. Management
established diversity policy and procedures and put code of conduct in place for all
staff to follow.
To ensure that appropriate support is provided to all employees and to also ensure
that they know how to work appropriately and effectively with individual differences,
management wants you to develop and implement the following inclusive work
practices and take on the responsibility of implementing them:
Work practice 1: Education and training - Offer unconscious bias or sensitivity
training workshops to increase diversity awareness and skill-building, and to help
employees understand the need for, and meaning of, valuing diversity.
Work practice 2: Support flexibility in the workplace
As part of your appointed role, you have the following responsibilities:
● Establishing practices that support individual differences in the workplace.
● Contributing to developing a plan for incorporating inclusive practices in work tasks.
● Complying with legislative requirements and organisational policies and
procedures.
● Working effectively with individual differences.
● Implementing inclusive work practices.
● Adjusting language and behaviour in interactions with diversity according
to legislative and organisational requirements.
● Complying with workplace inclusivity regulations, standards and codes of
practice.
● Assessing the use of inclusive practices.
BSBTWK301 Use inclusive work practicesUnits of competency:
BC3-20_4.1_InclusivitySBTA course reference:
Assessment task instructions:
This is the second (2nd) assessment task which consists of three (3) practical activities including:
case study, scenarios, written and oral communication and practical activities. You must
demonstrate communication including oral and written communication and teamwork and
complete all activities at the required level to get a “Satisfactory” outcome.
Purpose of the assessment task:
You must demonstrate the ability to complete all requirements outlined in the unit and use at least
two different inclusive work practices and work with a diverse group of individuals to achieve
work outcomes on at least two occasions. With the above you must:
 Contribute to developing a plan for incorporating inclusive practices in work tasks,
according to legislative requirements and organisational policies and procedures
 Adjust language and behaviour in interactions with diversity according to legislative
and organisational requirements
 Comply with workplace inclusivity regulations, standards and codes of practice.
Assessment conditions and resources:
Assessment will be conducted in a safe simulated environment where you will have access to
technology, resources, including access to Legislation, standards and codes of practice for working
with diversity and Organisational diversity policy and procedures, virtual organisation, scenarios
and relevant organisational templates and other colleagues.

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Scenario:

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SBTA course reference: BC3-20_4.1_Inclusivity
Units of competency: BSBTWK301 Use inclusive work practices
Student’s ID: student ID
Assessor’s name: assessor name
You met with your manager, Roger, who will support you during this project. Roger
asked you to select work colleagues who will:
● Assist you in completion of the work activities.
● Participate in a healthy and open discussions.
● Communicate and collaborate with you for each assessment
activity. Roger will provide support and advice, as needed and:
● Assist you in understanding the task requirements.
● Provide you information about responsibilities.
● Provide feedback regarding the opportunities for improvement.
● Supervise you during the project.
● If needed, assist you with selecting appropriate diverse team members to work with
you.
● Review your and the team’s performance and provide feedback or support, as
needed.
Roger requested that you access and follow the required organisational policies and
legislations when developing you plan for incorporating inclusive practices. It is
expected that you will be responding to and working with individuals’ differences
and believes. To ensure your project is a success you are required to complete the
following activities:
1. Establish practices that support individual differences in the workplace
2. Communicate with diverse team members
3. Gather feedback and conduct self-analysis
When communicating with the selected and diverse team Roger will be evaluating
your ability to communicate, select a language and behaviour according to
legislative and organisational requirements and comply with workplace inclusivity
regulations, standards and codes of practice.
You have the following options to complete practical activities in this task.
Tick This unit requires you to demonstrate oral communication and team work. Use the following guidance to
assist you with completing this task.
Selection of your team members must include:
From cultural and linguistic diverse backgrounds
Each team members must be distinct from its members’ individual identities.
At least one team member must be a different gender.
use the combination of emails and MS TEAMS to plan and conduct your meeting and collect feedback
use TEAMS to invite, consult and collect feedback and record the meeting on TEAMS
conduct your meeting with your workplace colleagues or other suitable colleagues (other students)
Organise your team to attend the Academy, organise and conduct a meeting with your team in a
classroom.
You may use emails to supplement any communication prior to and post to any oral
communication All communication must be recorded and uploaded with this activity for your
assessor to review
(i) All relevant resources to assist with this case study is in the Supporting Materials folder for this unit in your
learning portal. (ii) All relevant information on how to submit, upload, record please access YouTube videos
click:
https://youtu.be/-B7QEWmM65U or (iii) for assistance please refer to your assessor or contact
[e-mail]
Activities:
2.1. In this task you are required to establish practices that support individual
differences in the workplace. (Guide: 200+ words)
You are required to following the process given below:
 Before establishing the work practices, you are required to:
o Assess the workplace scenario.
o Assess diversity of your colleagues and select appropriate team

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members.

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SBTA course reference: BC3-20_4.1_Inclusivity
Units of competency: BSBTWK301 Use inclusive work practices
Student’s ID: student ID
Assessor’s name: assessor name
o Identify the individual difference in the organisation’s clients and staff
members.
o Identify the organisational policies and procedures relating to
inclusive work practices
 When establishing the work practices, you are required to:
o Work with your team and Roger and participate in development of
an Action plan for incorporating inclusive practices in work tasks.
The action plan must:
 Be based on legislative requirements and organisational diversity
policies and procedures.
 Be prepared using ‘Template 1’ provided and include the
following information: objectives, activities to be implemented,
any success criteria (KPIs) suitable, timeframe frames and
required resources.
Template 1: Action plan
ACTION PLAN
Identify and explain individual differences in colleagues, clients and customers
Overview of the
organisation’s
diversity clientele,
internal and externa
customers
Silibus Pl is training organization and help small and medium
companies in professional development. The company have hire
employees from diverse culture background and firm have inclusive
working environment. Furthermore, Silibus have a rules and
regulation that every staff member has to follow in order to maintain
discipline within the organization. Along with this, company wants to
establish proper workplace practice in order to support their
employees. In addition to this, the manager of the firm has also
decided to make the company policy and legislature so that team is
able to work effectively.
Overview of diverse
team selected
The manager of the organization will hire the employees form the
different culture. The team member can exist on various dimension
such as age, religion, functional and political background.
List all relevant organisational policies and procedures relating to inclusive work
practices taken into consideration in the preparation of the action plan
 From an inclusion council
 Build a healthy relation with the employs of diverse culture
 Hold more effective meeting.
 Communicating goals and procedure to the employees so that there is no confusion
related to it.
(note: To complete activity 2.1 you may choose to communicate via emails with
the team members and Roger or; you can organise a TEAMS meeting. If you
choose to use emails to complete activity (2.1) you must copy and paste the
emails you received with comments in the space below as evidence of the
communication you conducted).
Copies of emails received from the team and combine your points and research with the
team’s comments – use only if relevant

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Research all relevant legislations and standards relating to inclusive work practices
taken into consideration in the preparation of the action plan
 Management and health and safety at workplace regulations 1999
 Workplace regulation 1992 (safety, health and welfare)
 Working time regulation 1998
Objectives Activities to be
implemented
Success
criteria
(KPIs)
Timeframe
s
Resources
 To provide
job related
knowledge
to the
employees
 To improve
the
productivity
of the
organization
 Training and
development
 Effective work
environment
 Trainin
g
comple
tion
percent
age
rate.
 Profit
margin
 3
mont
hs
 6
mont
hs
 Training
material such
as books and
lessons plan.
 Proper budget
is required
2.2. Read the following scenario (scenario 2) and complete this practical
activity. In this activity you will be required to communicate with diverse
team members.
Scenario 1: By actively listening to the employees issue as well as holding a
formal meeting.

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Student
Assessment
Qualification details: BSB30120 Certificate III in Business
SBTA course reference: BC3-20_4.1_Inclusivity
Units of competency: BSBTWK301 Use inclusive work practices
Student’s ID: student ID
Assessor’s name: assessor name
Your Action plan was approved and will be implemented to provide diversity training
to the Silibus PL staff.
To ensure that the training is appropriate, you are to collaborate with your diverse
team. The training is to be rolled out to the staff members to enhance their skills
when communicating with colleagues, clients and customers from:
 culturally and Linguistically diverse (CALD) backgrounds
 have English as a second language or low language and literacy skills or
 have a disability
To deliver the information and training you are required to arrange a meeting with
the team members.
The meeting’s purpose is to collaborate with your team members and discuss and
deliver the content as per the action plan to support diversity and inclusion work
practices in the workplace.
Roger requested that you select communication practices and protocols to show
your team members how to:
 Communicate with people from culturally and Linguistically Diverse (CALD)
backgrounds
 Identify and use a variety of communication styles relevant to varying audiences
 Adjust tone, speech and pace to suit verbal interactions
 Select vocabulary appropriate to the audience
 Use accepted conventions
 Support your team members and colleagues and share skills on how to
communicate with people from diverse backgrounds
 Modify verbal and non-verbal communication to accommodate individual
differences
When preparing to present to your team, you must ensure that the strategies to
communicate with diverse individuals comply with workplace inclusivity regulations,
standards and codes of practice. You are to discuss the policy and procedures
available to staff to access and help them when communicating with diverse
individuals.
a. Before the meeting you are required to:
o Develop a meeting agenda and send an e-mail to the team members
to invite them to the meeting. (Guide: 80+ words)
o Use a template provided and explain the purpose of the meeting
such as time, date and information that will be covered.
o Email the agenda to the team.
o Prepare a presentation about: (Guide: 8-10 slides)
 Strategies to communication with persons who come from a culturally
and linguistically diverse (CALD) backgrounds, how have English as a
second language or low language and literacy skills, or have a
disability.
o Name the presentation “Workplace Diversity”
o Upload your electronic presentation with this assessment task.
Template 2: Agenda
AGENDA

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Student
Assessment
Qualification details: BSB30120 Certificate III in Business
SBTA course reference: BC3-20_4.1_Inclusivity
Units of competency: BSBTWK301 Use inclusive work practices
Student’s ID: student ID
Assessor’s name: assessor name
Meeting name
Formal meeting Meeting date and
time
Leader Student ID and
name
Type of meeting
(class/ TEAMS/workplace)
Workplace
Members invited Colleagues names Their emails or other contact details
Documents
required/needed
RSVP – (Y or N)
Meeting overview There were various employees of the diverse culture
such as different age, religion, sex and political view. The
manager of the company has discussed on goals and
objective that firm wants to achieve in order to improve
the organizational goals. Moreover, the manager of the
organization has also presented the Presentation with
the topic related to workplace practice that has
mentioned the detail discussion about the legislation
policy that has been followed by the firm. The motive of
presentation was to communicate about the strategy of
the firm that are form different culture or for the
employees those who have English as second language.
For conducting the meeting the company has send the e-
mail templates to the employs that has covered the
aims and objective of the company.
Points to discuss / present Aims and objective of the f rim.
Strategy to communicate with person of different culture
and linguistic diverse culture.
How English has been second and low language.
To collaborate with the team members as well as discuss
and deliver the action plan
b. Read the following scenario and conduct your meeting.
• Use effective communication skills during the meeting and:
o Welcome the team members and introduce the meeting’s purpose
o Use formal communication style, encouraging and respectful
tone, and ask questions, listen actively and clarify and confirm
understanding
o Understand the needs of those from diverse backgrounds
and adapt communication to suit and answer questions
clearly and concisely
o Use non-verbal communication skills to encourage
discussion and feedback, e.g. nodding, smiling, eye contact
o Provide an opportunity for discussion, listen and comprehend
information from a variety of spoken exchanges and ask and
respond questions
Scenario 2:
During the meeting Roger asked many questions to clarify information of the
presentation. And when presenting your slides one of the team members
demonstrated difficulties in understanding non-verbal communication norms and
values of different cultures.
Roger requested that you address this difficulty during the session and ensure that
outcome of the session was achieved.