TAFE SA CHCCCS015: Rights, Risks, & Complaints in Individual Support

This assignment provides a detailed solution to the TAFE SA VET Assessment task for CHCCCS015, which focuses on 'Provide Individualised Support'. Specifically, it addresses Assessment Task 2 of 8, concerning rights, risks, and complaints. The solution includes answers to multiple-choice and short-answer questions related to the SA charter of rights and freedoms of older people, the purpose of policies covering individual rights and complaints, organizational responsibilities in ensuring client awareness, identifying individuals who can make complaints on behalf of a client, and applying legal/ethical concepts such as duty of care, dignity of risk, human rights, discrimination, mandatory reporting, work role boundaries, and self-determination in various scenarios. The assignment also emphasizes ensuring individual preferences are considered when providing support with dignity and respect for privacy.

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Version 3.0/022018TAFE SA Student Written Assessment ©TAFE SA
RTO CODE 41026 | CRICOS 00092B
TAFE SA VET ASSESSMENT
STUDENT WRITTEN ASSESSMENT
Business Unit/Work Group Community Services Health and Lifestyle – Individual Client Support
Qualification Code CHC33015
Qualification Title Certificate III in Individual Support
Unit Code/s CHCCCS015
Unit Title/s Provide Individualised Support
Assessment Task Title Assessment task 2 of 8 – Rights, Risks and Complaints
Student Declaration I hereby declare that the material herein submitted for assessment is my
own work except where specifically acknowledged and referenced.
Student Name
Student SIS ID
Student Signature
Date
Assessor Name
STUDENT GUIDE FOR WRITTEN ASSESSMENT
Overview of Assessment Purpose: This assessment checks your knowledge and understanding in
relation to:
Legal considerations related to your job role including,
 the rights of individuals, principles of privacy and confidentiality,
duty of care, discrimination, self-determination and mandatory
reporting
 complaints
Task/s to be assessed The assessment is 3 short answer and 4 multiple choice questions on
LEARN
You will access this quiz on the last page of Topic 2 on LEARN
Time allowed You have the duration of the delivery of this unit but must complete
this assessment task by the due date supplied by the lecturer.
Location The Assessment is available on LEARN: CHCCCS015 Provide
individualised support. Students answers will be entered directly on
LEARN.
Decision making rules To receive a satisfactory outcome for this assessment you must
answer all questions to a satisfactory standard, you get two attempts.
Assessment conditions Assessment is open book.
Although you can discuss information about this unit with other students,
you must complete this task independently.

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RTO CODE 41026 | CRICOS 00092B
TAFE SA Student Written Assessment 2/5
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STUDENT GUIDE FOR WRITTEN ASSESSMENT
Resources required Review the LEARN materials in Topic 2 provided, you may also want
to refer to the recommended texts/resources for additional information
in preparation to undertake this assessment.
Results/Reassessment The short answer questions will be marked by your lecturer, and
the multiple choice questions will be marked automatically.
You need to achieve a satisfactory outcome (i.e. All questions answered
correctly). If this isn’t received, a “Not Yet Satisfactory” grade, will be
given and there will be a 72 hour enforced restriction preventing you from
commencing a second attempt.
If this occurs, we recommend you review the content of this topic,
and revisit the Student Unit and Assessment Outline to review and
understand why you have not met all the requirements.
If you are unsure about any key concepts it is recommend that
you contact your lecturer to discuss.
All students are entitled to two attempts to achieve each assessment
task within any unit enrolment period.
ASSESSMENT QUESTIONS
Q.1. Referring to SA charter of right & freedom of older people (page 25)
Choose three (3) of the areas identified (e.g. dignity and self-determination).
For each identified area, provide 1 example of how a support worker would apply this in their work role.
Area Identified Example
1 Standards of living and care An elderly has right to food and water. An example of violation
is not being helped with eating, and the serving is hurried
making others to miss meals. A support worker will intervene
and devote time to help the residents with eating.
2 Liberty and security of the person Older residents are kicked, insulted and slapped. A support
worker should ensure that the residents are not humiliated and
physically abused by examining each individual case and try to
create an awareness of their rights and report extreme cases to
the relevant authority.
3 Dignity and self-determination The older residents are tied to the bed using a belt to limit their
movement. A support worker should work towards ensuring
that the old people have the freedom of movement as far as is
practical. Any cases should be advised appropriately and
preventive measures taken

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RTO CODE 41026 | CRICOS 00092B
TAFE SA Student Written Assessment 3/5
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Q.2. What is the purpose of having policies to cover the rights and complaints of an
individual?
To ensure the standard of care is maintained ☐
To encourage discrimination, harassment and bullying ☐
Provides a mechanism for clients to complain ☐
To ensure the complaint process takes a an extended period to resolve ☐
Ensures clients are treated fairly in the process of a complaint ☐
Q.3. What do organisations need to do to ensure all clients and families are aware of their rights
and responsibilities and complaints procedures?
1. Provide a condensed version of the rights and responsibilities and complaints procedure to
clients and families that are able to read and encourage them to read
2. Organizations can use the staff to create an awareness on rights and responsibilities and
complaints procedure among the clients and families that have reading difficulties. The staff can
always remind the clients of their rights each time they are violated or not and the complaints
procedure to follow
Q.4 Identify at least 3 people who can make a complaint on behalf of a client?
1. Family members
2. Lawyers
3. Close friends with approvals from the client
Q 5. Your client, Mrs. Paparella has become unhappy. What is your role in ensuring Nella and her family
are aware of their rights and responsibilities and complaints procedures?
By first inquiring from them the cause of unhappiness, then informing them of their rights and
responsibilities. After they have ascertained their cause of unhappiness I will then go ahead and notify
them of the options available to pursue their case, and the administration’s commitment towards
ensuring quality in service delivery. During these times I will keep referring them to their rights and
responsibilities and even leave them with a document of reference or direct them where they can get
the document for the purposes of improving their awareness of their rights and responsibilities and
complaints procedure. I will also notify them of the procedure on handling such issues in case they
arise again.
To provide Mrs. Nella Paparella with necessary information ( Charter of Residents Right) which relates
to residents' rights and responsibilities with regard to staff, other residents and aged care system
generally.
Q6 As a support worker, you need to be able to apply your knowledge of legal and ethical requirements. .
Which legal/ethical concept applies in the following situations?
Duty
of
Care
Dignity of
Risk
Human
rights
Discrimination Mandatory
reporting
Work role
boundaries
Self
Determination
Your client wants to
go out for the day
Your client has the
right to make this
decision and choice
independently

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TAFE SA Student Written Assessment 4/5
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When your client
goes out, you make
sure they have their
medication and
their mobility aids.
Your client who
doesn’t speak
English isn’t aware
that there is an
outing, as they
can’t read the
activity schedule
You check that you
are doing only what
is in your job
description/task list.
You do a home visit
to a client, who has
fresh bruises on his
face and says “my
wife hit me”
Your client with
multiple physical
disabilities choses
to go sky diving for
his 21st birthday,
Q 7. As a support worker, when providing support to an individual, how do you ensure that you consider
each persons’ preferences when providing support with dignity and respecting their privacy
(There are 4 correct answers)
Ensure the individual has an opportunity to tell you the clothing they would like to wear
after their showers ☐
Wheel the individual down the hallway on a shower chair to the shared bathroom covered
only in a towel. ☐
Ensure their individuals plan is not left lying in a public area ☐
Talk about the individuals’ bowel movements and showering routine with the other people
that live with the individual during breakfast ☐
Only discuss the person’s private life and preferences with the individual and relevant staff
if necessary. ☐
Knock on the person’s door and introduce yourself to the individual once they give you
permission to enter. ☐
Ensure the privacy curtains are drawn (if appropriate) or close the bathroom door before
you start to assist the individual with their shower. ☐

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RTO CODE 41026 | CRICOS 00092B
TAFE SA Student Written Assessment 5/5
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ASSESSMENT OUTCOME
Satisfactory ☐
Not Satisfactory ☐
Reassessment Details
(if applicable)
Date of reassessment
(Attach supplementary observation checklist/s used in re-assessment)
Reassessment Outcome (if applicable)
Satisfactory ☐
Not Satisfactory ☐
Feedback to Student
Student Name
Student Signature
I have been advised of the outcome of this assessment.
Assessor Name
Assessor Signature
Date: