Unit 5: Meeting Individual Care and Support Needs Evaluation Report

This report delves into the critical aspects of meeting individual care and support needs, focusing on three case studies: Patrick, Brenda, and Maria. It evaluates various communication techniques, including verbal, nonverbal, and alternative methods, and analyzes their effectiveness in overcoming challenges faced by individuals. The report identifies different approaches to effective communication, such as humanistic, behaviorist, cognitive, psychodynamic, and social approaches, and assesses their relevance in each case. Furthermore, it explores how challenges can be identified through observation, focus groups, questionnaires, and direct communication, and discusses strategies for overcoming these challenges, including aspirational information, training courses, clinical audits, and computer-aided advice. The report also emphasizes the benefits of personalization in addressing individual needs and provides a comprehensive overview of the complexities involved in providing effective care and support.

Unit 5 Meeting
Individual Care and
Support Needs

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................2
Evaluate communication techniques that help individuals to overcome challenges..............2
TASK 2............................................................................................................................................4
Identify approaches of effective communication in context of needs of individuals.............4
TASK 3............................................................................................................................................5
Evaluate how challenges can be identified and overcome.....................................................5
TASK 4............................................................................................................................................8
Explain the benefits of personalization in overcoming challenges that are faced by individuals.
................................................................................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................10
1

INTRODUCTION
The individuals who are receiving care and support have their specific needs which are
needed to be delivering to them (Gillen, 2017). Their needs can be provided in number of
methods from which challenges can be reduced appropriately. In this assignment, the care and
needs are discussed in the context of Patrick, Brenda and Maria. In addition to this, the different
methods and personalization also covered which are helpful them in overcoming from their
challenges.
TASK 1
Evaluate communication techniques that help individuals to overcome challenges.
Effective communication
The effective communication refers to the methods that occurred speech of individuals on
the basis of information. This is refers to the verbal speech which is occur when both individuals
are talking with each other in an active manner and understand their point. There are some
kingdoms that are used within effective communication such as clearness, courtesy,
consideration, completeness, etc. the different techniques are needed to be occur in
communication from which needs of an individual can be meet (Watts, 2016). As each individual
has their own way of understanding the communication so the help of different communication
methods the unnecessary destruction and complex sentences can be avoid while communicating
to people. The communication can be ineffective in a number of ways which are if the message
sender is not able to provide proper language so the receiver does not understand the proper
meaning of it. From this the communication fields between two people and it is occur as
ineffective communication. This is also occur in different methods of communication as each
person has their own way of understanding a language and message.
Types of communication
There are different types of communication techniques that are used by health
professionals so that they can provide the needs of individuals and can overcome from
challenges. The verbal communication is defined as a kind of oral communication in which a
message is transmitted between senders to receiver. In this, the sender provides proper feeling,
ideas and their opinion in the form of conversation, discussion and presentation. The nonverbal
communication refers to the communication by postures facial expressions and gesture to other
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people (Chuengsaman and Kasemsup, 2017). With the help of this the professionals can connect
with individual in a positive manner. From this the behavior of a person can be control and can
also provide them awareness about it. The alternative method of communication is defining
which is used to understand the message when the thoughts and ideas are expressed by others.
This method is used when are individuals does not has there speech. As this type of individuals
are rely on other methods of communication with people. There are also new technologies
develop communication with help healthcare professionals to communicate with their patients
properly. These new technologies include social networking, email, video conferencing and
texting. This is used within a healthcare setting from which the quality of services and care can
be improved by providing appropriate information to individuals.
Communication techniques that are used with Patrick, Brenda and Maria
In the context of Patrick, faces lot of communication as he was worried about matter of
being HIV positive. This developed challenge among her from which he has some challenges
towards people. The Simon plays a central in the care in the pot of Patrick as he suggest him to
make further appointments including James so that he can proper analyze their services of it. The
Simon uses verbal communication to both Patrick and James so that the challenges among him
can be overcome. From this, he successfully as in overcoming of challenge that Patrick has. By
communicating with both Patrick and James now they are using protection and are able to
consult with other consultation from which concern of their regarding their care can be remain
confidential (Treasure, Smith and Crane, 2016). As he use both online and face to face
communication methods according to choices of patient.
In context of Brenda, she is highly concerned about her care and does not want to share it
with anyone. So the advocate plays a central role in communicating with her as he listens
carefully about the opinion and views of her. The advocated use face to face communication
technique so that he can analyze the communication challenges which help in providing her
needs properly (Kissane and Hempton, 2017). With this, she expresses about her concern of not
want to involved many persons with in her issue.
In context of Maria, the doctor plays an important role by communicating and examines
the records of her. The doctor provides support to Maria by providing consultation and counselor
so that she can export different alternative methods of reducing the lack of sleep. He also uses
alternative method from which she can effectively communicate about her concern towards her
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profession. With this the help of representatives the challenges in Maria can be properly and
assessed. The doctors use a range communication skills which includes communicating with her
had teacher from which challenging that she was facing is properly analyzed.
TASK 2
Identify approaches of effective communication in context of needs of individuals.
There are different approaches that can be used in effective communication from which
proper needs of an individual can be provided. With proper open meeting, use of simple words
and creating proper atmosphere in which needs of individuals can properly meet among them.
The humanistic approach is defined as the approach that can be used to explore the values
responsibility and self-actualization of a human. This app is used within communication among
others from which symbols and sentences can clearly understand (Wetzig and Mitchell, 2017).
This approach is used by healthcare professionals from which they can provide for assistance
needs of individuals. These approaches help them to focuses on the self-actualization of an
individuals from which can improve are provide them their needs. The principle of this approach
is that it believes that the rich person has their own way of looking the things. This approach
helps in in case of Patrick as he highly considered about his image due to his health issues. In
context of Brenda, this is an ineffective approach that does not help in finding the needs of her.
The behaviorist approach is reverse to the behavior of individuals which develop various
difficulties in overcoming from challenges. The healthcare professionals use this approach from
which can analyze the behavior of an individual that helps them in providing needs according to
their behavior (Townsend and Morgan, 2017). The aim of this is to change the perspective of
behavior of an individual from which overcome from challenges can be occur. This approach is
useful in the context of Brenda, as the advocate and general practitioners analyses behavior of
highly considered about health problem. This helps them to analyze her behavior from which
they can effectively provide care to her. This approach is ineffective in the case of Patrick as the
general practitioner does not consider values of him.
The cognitive approach is defined as the focuses on the think according to behavior of
human. In this approach, this helps in exam in the memory and perception of an individual which
are shaped by experience of a person. The health professional can use this approach from which
they can explore memory language and can solve various challenges among individuals. This
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approach help professionals in analyzing the environment for which various challenges are occur
among individuals (Beazley and Kipps, 2017). This is effective approach within the case of
Maria, as due to her experiences the health professionals provide appropriate needs from which
she can overcome from her challenges. In the case of Brenda, it is an ineffective approach as
there are different challenges from the experiences of her from which communication between
general practitioner and she does not occur appropriately.
The psychodynamic approach is refers to the mental capacity of an individuals which is also
affecting their behavior. This approach helps in determining the changes in the behavior of an
individual that come up through the unconscious mind of them. This approach also helps in
identifying the childhood effect on a person mind from which their behavior is developed. This
approach is effective in the case of Brenda, as she highly concerns from male community as she
was abused by a male relative in her past. This is ineffective in the case of Patrick as the general
practitioner does not properly provide the services according to his experiences (Szabo and et.
al., 2019).
The social approach refers to the determination of friends, families from which the
experience of individuals can be analyzed properly. The health professionals use this approach in
context to individuals from which they can properly provide support and communication by
developing social goals of them. This is effective approach in the case of Patrick, as the health
professionals sure about confidentiality of their issue from which social goals can be achieved. It
is effective approach in the case of Brenda does not tell rely about hard things on other people.
TASK 3
Evaluate how challenges can be identified and overcome.
There are various type of changes occur in individuals life which is in general. These
challenges can be occur from the lack of awareness and knowledge about anything from which
challenges can occur among individuals. As there are different other challenges are also our
which is included as practical challenges. In this, there are different types of skills are lack which
develop various challenges among them (Kilborn and Hopkins, 2017). The people have different
belief and acceptance that develops various challenges among them. The motivation occur
among from society is also a challenge are faces by individuals. In context of Patrick, these
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challenges are related to his challenges which restricted to communicate about his concern
properly.
These challenges can be identify the use of different methods such as observation focus
groups questionnaires and talking with individuals. With the help of observation, the activity of
an individual can be analyzed from which the challenges can be determined in a individual. By
focusing groups, the challenges can be analyzed within the individual that occur from groups.
The questionnaires help in determining the behavior of and there's also help in expressing the
views and ideas of individuals more appropriately (Sarantou and et. al., 2019). With proper
communication with individuals, it helps in identifying challenges that they are facing. In context
of Patrick, these methods help in identifying challenges by observing his activity and talking
with him properly.
The challenges that are facing by individuals can be overcome by implementing various
strategies. The use of various aspirational information materials provide strength from which
individuals can overcome from challenges. As it provides the strategies from which they can
analyze the challenges and further actions can be taken (Young and et. al., 2020). The training
courses also provide in overcoming of challenges as with this the health professionals can
properly analyze the challenges of the life of an individual. The health professionals can
determine challenges by clinical audit from which can help individuals in overcoming challenges
properly. There are different types of computer aided advice strategies are present which provide
online counseling to individuals that help in overcoming from their challenges. The use of
patient mediated strategies considers patient services from which the health professionals can
appropriately provide care to them from which they can overcome from challenges. These
strategies should be occur on a regular basis so that the health professionals can ensure about the
overcome from challenges.
The Patrick face acceptance and belief challenges due to having concern of acceptance from
society due to the HIV health issue. So, the Simon uses talking in formally to him strategy so that
he can analyze acceptance and believe challenges within him (Sammann and et. al., 2019). As he
also uses educational information material by providing him to the help of concentration from
which his concern about her health issue can properly confidential according to his needs. The
strategy of education information material is an effective approach that is successful among him
as from this he can share about his concern properly. The advantage of this strategy is that with
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the help of this Simon is successful in maintaining the confidentiality about health of Patrick.
The impact of this strategy occur as the Patrick find difficulties in accepting his health issue as
he is concern about his landlord that they would not know about his health condition. The Simon
could be more successful in overcoming challenges among Patrick by using various strategies in
his care. It includes providing clinical audits so that he feels comfortable and confidential about
his services.
The Brenda faces motivational challenges as she does not want to engage with more people.
In context of her, advocated uses patient mediated strategies which help them to identify her
motivational challenges. He uses this strategy by involving her in his own care and services.
From this it helpful in in her to overcome from her challenges as she is able to receive services
from a male community. The advantages of the strategy which is used by advocate helps in
overcoming the challenge that is occur in Brenda. As she is ready to receive services that provide
potential from which she can overcome from challenges. The impact of patient mediated
strategies is occur as she becomes highly more consider about her services. The advocate can use
proper audits which makes feel more comfortable among Brenda which helps her to overcome
from challenges.
The Maria faces awareness and knowledge challenges from which year the general
practitioner use clinical audit strategy to identify awareness and knowledge challenge within her.
With this, the general practitioner identifies that she does not have proper information and
awareness about strategies that are framework for human has among dementia people. This
strategy helps in in identity find the necessity that are needed for her and her mother. The proper
care home services can be provided to her mother from whom her challenges can be reduced.
The advantage of this strategy is that her mother can gain proper care services with any health
issue and Maria can also attend consideration from occupation (Prætorius and Hasle, 2019). The
impact of this strategy is that she was not ready to provide care home services to her mother as
she is highly concern about her. The general practitioner can also use patient mediated strategies
from which he can analyze the views and ideas of Maria from which overcoming from
challenges can be more successful.
With the help of NHS patient experience framework, the proper care and services can be
provided according to the experience of Patrick. As the services of NHS have this framework
from which it can get easily analyses the patient experience properly.
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The adult social care outcome framework provides measure in which outcomes are matter at
time of providing services and care to people. This helps in the case of Brenda as with this the
concerns of her are priorities within her care and services.
With the help of health action plan the necessity of Maria and her mother can properly
analyzed. With the proper support and necessities are provided to her. This helps her in
overcoming from her challenges. If the people are not overcome from challenges then it was
various impacts within their health including physical, mental and social.
TASK 4
Explain the benefits of personalization in overcoming challenges that are faced by individuals.
The personalization refers to the providing needs of individuals by meeting them more
appropriately. This can be done by making interactions from which can be provided easily. It
also helps in developing satisfaction and likelihood of individuals. There are three aspects of
formatting choices are maintaining confidentiality, person center strategy and Providence of care
home. The care need assessment is defined as the services that are provided by local councils.
Objective of this is to provide care according to the needs of individuals and providence of
support from which they can get their services. This helps in promoting personalization as from
this the proper care needs can be analyzed and support can be provided to customers. the national
eligibility criteria is a framework that have send it reminding any type of need of support and
care. This also provides a support from the local authorities to individuals. This also refers to the
directions that are provided in care of patient. The service providers follow each list of their
customers from which day organized please according to the list. The care plan must include
providers of specialist that provide support to individuals. This helps in promoting choices and
control of various financial that impact on the life of individuals. The in home care, skilled
nursing care and dementia care plan a different types of care plan that provide support to
individuals. The individuals who are receiving care and support also have some choices which
are right to be independent as in case of Brenda. The other choices of long term conditions and
acting and non-reacting are also needed to be promote which can be seen in the case of Patrick.
The reduced use of urgent and emergency care and effective solutions are the promoting choices
that are seen in the case of Maria.
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The health professionals promote personal edition of Patrick by considering is a choice of
making a long term condition within a services by making it confidentiality among other people.
This helps in overcoming from challenges that are facing by Patrick. In the case of Brenda the
personalization provides promoting of choices from which she come former challenges
appropriately. She received various benefits from this approach as her services decisions are
taken by considering her within them. The help of national can promote personalization for
Maria by providing dementia care to our mother which helps her in overcoming from challenges.
This promotes choices for Maria with her occupation as from this she can appropriately work
within her job. Including this, proper care and services are also provided to her mother.
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CONCLUSION
From the above assignment it has been concluded that with the help of different strategies,
methods and personalization, the choices of individuals can be promoted appropriately. This
helps in overcoming from challenges that are experienced by individuals. The use of proper
communication the challenges can be identified properly.
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REFERENCES
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communication in oncology and palliative care, p.110.
Prætorius, T. and Hasle, P., 2019. Frontline meetings as support for cross-boundary coordination
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Sammann, A., and et. al., 2019. Why So Glum? Understanding the Challenges in Meeting User's
Needs on Trauma Surgical Rounds. Journal of Surgical Research. 235. pp.367-372.
Sarantou, T., and et. al., 2019. The Multidisciplinary Meeting. Breast cancer: Global quality
care, p.89.
Szabo, G., and et. al., 2019. Alcohol‐related liver disease: areas of consensus, unmet needs and
opportunities for further study. Hepatology. 69(5). pp.2271-2283.
Townsend, M.C. and Morgan, K.I., 2017. Psychiatric mental health nursing: Concepts of care in
evidence-based practice. FA Davis.
Treasure, J., Smith, G. and Crane, A., 2016. Skills-based caring for a loved one with an eating
disorder: The new Maudsley method. Routledge.
Watts, T., 2016. Meeting the housing needs of older people: the key to better care and a more
integrated society?. Working with Older People.
Wetzig, K. and Mitchell, M., 2017. The needs of families of ICU trauma patients: an integrative
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Young, E.L., and et. al., 2020. State Systems Coaching: Meeting the Needs of District Systems
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