Individual, Team, and Organizational Development: Easy Jet Report

This report delves into the critical aspects of individual, team, and organizational development, using Easy Jet as a case study. It analyzes the essential knowledge, skills, and behaviors required by HR professionals, emphasizing the importance of communication, negotiation, and conflict management. The report explores personal development plans and learning styles, including Kolb's learning cycle and Honey and Mumford's learning styles, to understand how individuals learn and grow within an organization. It differentiates between individual and organizational learning, as well as training and development. Furthermore, it examines the contribution of high-performance working to employee engagement and competitive advantage, and evaluates performance management, collaborative working, and effective communication in fostering a high-performance culture. The report concludes with a comprehensive overview of the key findings and recommendations for enhancing organizational effectiveness and employee development.

DEVELOPING INDIVIDUAL, TEAM AND
ORGANISATION

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Knowledge, skills and behaviours required by HR professional..........................................1
TASK 2............................................................................................................................................3
Introduction to organisation...................................................................................................3
Honey and Mumford learning styles................................................................................................6
TASK 3............................................................................................................................................9
Contribution of High performance working in employment engagement and competitive
advantage within a specific organisational situation..............................................................9
TASK 4..........................................................................................................................................11
Evaluation of performance management, collaborative working and effective communication
supporting high performance culture and commitments......................................................11
CONCLUSION .............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Individual team and organisational development are important for any company as it enables
the company to effectively and efficiently achieve its organisational goals and objectives. All
these can be developed by using various management tactics. Easy Jet is a famous UK brand.
The company was incorporated in 1995. And recently it is the second largest airline in all over
the world. This study will analyse the skills and behaviour of HR professional. The study will
also cover different learning theories which can be applied by any organisation along with
differentiating between training and development, organisational and individual learning. The
assessment will demonstrate a whole understanding of high performance working along with its
contribution in the employee engagement and competitive advantage and also evaluate different
approaches that can be followed by the company in order to improve the high-performance
culture and commitments in the organisation.
TASK 1
Knowledge, skills and behaviours required by HR professional
HR is responsible to manage “the most dynamic and unpredictable component of
organisation”, that is “Human capital” working in it. This function required more behaviour
proficiency than technical and educational knowledge. It does not mean; HR manager don't need
specialised knowledge. Job demands personnel resource management skill, knowledge of
psychological models and employee welfare-oriented government law and reticulation. Easy Jet
expects following knowledge, skill and behaviour in its HR
Knowledge
 HR has to be familiar with principle, models, theories, tool and techniques related to
Human resource management such as recruitment and selection methods, training
speciation, informal meeting, etc.
 Fluent, clear, correct spoken and written English helps HR to communicate with people
from different language and background. High and low vocabulary can create language
communication barrier.
 HR manager neds to be aware about organisational information vision, mission, culture,
business strategies to align employee activities and performance accordingly (Bolden,
2016).

 Understanding of business management concept like leadership, teamwork, operation
management, conflict resolution, change management, resource management assist in HR
policy formulation.
 Easy Jet manager must have awareness of government regulations, legal codes, agency
rules, grievance referral mechanism and court procedures. Employee appointment letter
contain all legal compliances made for employee interest protection (Dong, 2017).
 HR able to identify nature of human behaviour because of knowledge of Psychology.
 Computer literacy is most essential requirement to work, because Easy Jet use integrated
information system, cloud storage, CRM, HRIS, RFID in logistic.
Skill
 Negotiation skill is required to coordinate and cooperate with trade union, employees,
government and other stakeholders.
 Active listening render empathy, deeper understanding of surrounding and best decision-
making skill.
 Conflict management skill contain unbiased listening, Compromising, Collaborating, etc.
HR re-arrange relation, structure so that conflict can be avoid. For instance, marketing
team of Easy Jet had frequent interpersonal issues occurred in team, which is solved by
arrange informal get-together in weekends.
 Performance management is done by motivate, influence, design effective training and
development session. These functions required strong problem identification skill.
 Scheduling skill uses in prioritizing tasks and assign weightage to task.
 Job design skill comprises human capital need assessment, identification of employee
skill, knowledge and experience requirement which is aligned with job role.
 Foremost skilled in HR manager is decision making skill because Easy Jet manager has
to take many complex decisions with time constraint. For this function, analytical skill,
logical thinking, foresight, has to strong, data analysis, report reading, case study
interpretation helps (Huber, 2015).
 Communication skill serve better interpersonal relation and interaction with human.
Behavioural requirement
Fairness: HR manager expected to make policies which are unbiased and free form favouritism
2

Integrity: this comprises strong moral values, which is not affected or compromised in adverse
condition. For instance HR should not accept bribery of high and low among both at any cost.
Empathy: HR make policies for people, not for organisation. So it required to have empathy
while formulation policy and taking major decision.
Personal audit Personal development plan
Strength
 Good communication skill
 sound analytical thinking
Weakness
 very poor time management
 low emotional intelligence
Threat
 inefficient work performance in
compare to other employees
 Frequent interpersonal conflicts.
Opportunity
 Carrier growth opportunity complex
work.
 Effective Team management
Objectives that need
to be achieved
Resources Required actions Time to be taken
Time management Online tutorial on time
management.
Set priorities and
scheduling the work
1.5 month
emotional intelligence Attending meditation
classes and personality
development
Try to think before
taking any action.
3 month
TASK 2
Introduction to organisation
Easy jet airlines established in the year 1995 in UK. Later it purchased 40% stake of
Swiss charter airlines in order to develop itself globally. The company is performing its business
in all over the world. By using various strategies and models company has achieved a second
highest position in all over the world.
3

Difference between individual and organisational learning
Individual learning Organisational learning
Individual learning is self-improvement
process. Employee and group try to bring
positive change in own skill, behaviour, skills
to manage competency fitness which
eventually help carrier growth.
the process of creating, using, and sharing
knowledge within a corporation or comparable
enterprise.
Individual learning is continuous process.
Employee learn while performing their daily
job function. For example, employees of Easy
Jet focus on building knowledge which is
attained by personal audit via reflection over
own experience, behaviours and skills.
Organisation take suggestion and feedback
form employee on periodic basis. Employees
of Easy Jet learns from meetings which
conducted on quarterly basis. The meetings are
organised to give employee chance to share
knowledge and attain competitive advantage
over each other. (Yang, 2015).
Individual learning is easy to understand and
practice as it covers an individual knowledge
over own strength and weakness. Personal skill
audit in Easy Jet firm is advantageous
approach which helps staff in boosting
knowledge at individual level.
Organisation learning is more dynamic and
complex, as it covers all the employee in
organisation and based on disciplined
principles like, shared vision, team learning,
system thinking and mental models.
Difference between Training and development
Training Development
Training generally given to improve
operational and technical skill.
Development target improvisation in
behavioural and managerial skill to boost
human ideas and innovation.
It is a short-term process. Training session in
Easy Jet designed for 15 day to 1 month only.
Development programmes has long duration,
as behaviour cannot be change promptly, it
4

requires regular practice and conditioning.
Training session are conducted based on
individual learning need. Like production
department employee receive training on
working on latest machine and software. It is
limited to job role of employees.
Despite individual learning, development
programmes also designed, to implement
organisation learning (internal and external).
For instance, Easy Jet render Conflict
Resolution development programme to
marketing team (due to poor interpersonal
relation). It is a career-oriented process which
boost lifelong learning of staff members.
Training enable employee to perform better by
increase skill.
Development program give long run benefit.
Individual use these learning in carrier growth.
Need for continuous learning.
Continuous learning will help the company in enhancing the efficiency and knowledge of
th employees. when the easy jet applied kolb's theory in the organisation, the theory provides the
company to observe their own actions, which helps the company and individuals to be self-
motivated to perform better than the past performances(stewart, 2014). Kolb's theory enables the
employees of the company to gain new experiences through using reflection of their past
performance and experiences. Which reduces the work of manager of motivating the employees
in order to enhance their capacity and efficiency of work.
Through Kolb's theory, individuals become able to look at single thing with variety of
perspectives. Which enables the individuals in developing their imaginative power for their
performance. Which also helps the company to enhance the efficiency of its workers and
perform organisational activities more effectively (Li and Boyle, 2016).
Kolb's learning theory helps the employees to enhance their observation power. when the
organisation starts observing its employees, it can identify its employee's strengths and
weaknesses which can help them in making effective strategies accordingly.Kolb's learning
theory also enables the individuals to make effective plans which leads in enhancing the
5

imaginative power of the individuals. It is also helpful for the Easy Jet as it increases the
productivity of the employees and the whole organisation as well.
Kolb's learning cycle
According to Kolb, individual learn something new form every day, by experience. Theory
combines four kinds of personality style and (4) learning stage of learning with each other.
 Concrete experience- At this stage team, individual and organisation learn from active
involvement. This stage emphasises more on learning by doing than learning by watching
and reading. Easy Jet manager render all the accommodation and support to employee,
who belongs to this stage.
6
Illustration 1: Kolb's Learning Cycle
Sources:Kolb's Learning Styles and Experiential Learning Cycle,
(2017)

 Reflective learning – at this stage of learning, individual and the whole organisation
reviews their own experiences, observe them and perform their own work as per the
reflection of their experiences. Manager of Easy Jet helps its employees to review their
own experiences, by adopting self-evaluation strategy in the organisation and make its
employees to evaluate their own performance and identify the areas where they need to
develop themselves (Salas, 2015).
 Abstract conceptualisation – after observing themselves, employees become able to
learn from their own past experiences. It provides an opportunity to the employees to
identify their areas of strengths and weaknesses. Through which they can be able to get
an idea to develop themselves. Easy Jet Manger also provides awards to employees for
developing themselves.
 Active experimentation – At this stage, employees and organisation makes plan to
develop themselves at different areas and implement those plans in their real
organisational life in order to develop themselves. Manager of Easy Jet helps the
employees and organisation at this stage by giving them reward for efficiently develop
themselves in form of providing them some extra benefits or promoting their position.
In the above-mentioned way, kolb provided a cycle through which individuals and organisation
can learn and develop themselves.
Honey and Mumford learning styles
 This learning cycle was developed by Peter Honey in 1986. This theory was
developed by Peter through inspiring from the Kolb's learning theory. Peter developed a
questioner theory in order to make people conscious about their style of learning to
develop themselves, for making them smarter in decision making. Theory provides 4
styles of learning as under: Activists: this category involves those learners who learn
from their own performances. They perform their own task, solve all the problems by
themselves and learn from their own experience. Easy Jet manager helps them in learning
by providing learning activities like brainstorming, group discussion, problem solving,
role pay activities, etc.Theorists: employees of this category, need some theories and
model to learn about performance of their tasks. They do not perform any activity
without using any theory, idea or specific model. Manager of Easy Jet helps these kinds
of employees by providing them specific theories, goals, statics, quotes etc. in order to
7

motivate these employees to learn and develop themselves.Pragmatics: individuals of
this category, learns from their own experiences. These individuals have capacity to put
their learnings into their real performance. They experiment with the methodology and
new ideas with a view to learn more. Easy Jet manager helps these individuals by
motivating them through appreciating their new experiments. Reflectors: these
individuals observe many things from side-lines. They used to observe various actions of
others people around him and their results, and evaluate all the actions, and conclude the
best suitable result for them and apply that in their own performance. These individuals
are self-analyser and questioners as well. Easy Jet manager help these individuals by
conducting coaching, training and development programs for them in the organisation.
Peter suggests the employees to observe themselves first and identify their own category. So that
they can start learning accordingly and develop themselves more effectively.
Importance of continuous implementation of professional development in the organisation
8
Illustration 2: Honey and Mumford learning styles
source :Honey and Mumford learning styles,(2015).

Professional development plans are needed to be applied by the organisation in order to
train their employees and enhance their efficiency and capacity of working (Raes, 2015). Further,
major importance of the continuous implementation of professional development plans are as
under:
Professional development plans ask the manager of Easy Jet to conduct training and
development program for the individuals as per their own skills and qualifications. Which
enhances the interest of the employees in their performance. It helps in developing the
individuals and the organisation as well. Because, when interest of the individuals enhances
towards the company, it results in increasing their efficiency which leads to enhancing the
organisational efficiency of work as a whole as well. Using the Honey and Mumford learning
styles is also helpful for the development of individual, team and the organisation of Easy Jet as
well. This theory helps the individuals to observe them self, identification of their own preferable
style of learning, which may help the individual to develop themselves in more effective way.
Application of Honey and Mumford learning style attracts the individuals towards new
learning styles. Which helps them in becoming more effective and having the latest knowledge
of performing their tasks. It also brings more efficiency in the team work to complete the task
and achieve the set targets more efficiently.
In this regard, continuous professional development through learning theory helps the
individual, team and organisational development as well (Moorley. and Chinn, 2015).
TASK 3
Contribution of High performance working in employment engagement and competitive
advantage within a specific organisational situation
High performance working refers to a management tactic which have main emphasis over
the performance of individuals, team and the whole organisation as well. It helps the company in
increasing the productivity and profitability of the company.
Contribution in employment engagement
Over past few years, Easy Jet has adopted High performance working tactic in its normal
course of business. It is helping the company in enhancing engagement of its employees into the
organisation in the following way:
 This tactic makes the HR manager of Easy Jet to develop an employee friendly culture in
the organisation. It helps the company in increasing the interest of the employees into
9

their own performance. Which automatically brings efficiency in the whole
organisational work (Kolb, 2014).
 By adopting High performance working in the Easy Jet, manger creates a supportive
management and working environment within the organisation. It helps the company in
creating a healthy working environment of organisation enhancing the employment
engagement with the help of healthy working culture.
 This system provides a healthy and positive employee management relationship within
the organisation. HPW is most important for the company in order to provide a better job
satisfaction to its employees on the basis of motivation and learning.
 Also, High performance working system helps the company in involving trust, integrity
and learning factors in the organisation's working environment. It helps the company to
develop the interest of the individuals towards the company and increase its efficiency of
the organisation as a whole.
 Through this tactic, company also enables to maintain an effective, open and honest
communication among the employees which directly influences the interest of the
employees in the organisation. High performance management tactic majorly emphasis over enhancing productivity of
company's individual and of the organisation as well. It makes the manager to draw a
kind of strategy through which employees’ efficiency and productivity can be increased.
Competitive advantage of High-Performance Working
 Through increasing the productivity of employees by incorporation of HPW, Easy Jet is
able to increase the service providing capacity, which helped the company in increase the
no. of product sells during a particular period.
 With the help of more efficient employees, company is able to improve its marketing
tactics and can attract more customers towards the company in order to grab maximum
amount of market share.
 With the more productive individuals, company can make more effective plans to
generate maximum profit in the competitive market. It may result in enhancing the value
of its shareholders.
 By improving the marketing strategies and working ability of employees, company is
able to increase the profitability of the company.
10