Unit 35: Report on Developing Individuals, Teams, and Organisations

This report analyzes the development of individuals, teams, and organizations, focusing on the application of HR practices within the context of a multinational company like Whirlpool. It covers essential knowledge, skills, and attitudes for HR professionals, including government regulations, training, and health and safety. The report delves into personal skill audits, utilizing SWOT analysis and personal development plans to identify strengths, weaknesses, opportunities, and threats. It further explores the differences between organizational and individual learning, training, and development, and emphasizes the need for continuous learning to drive sustainable business performance. The report also examines the impact of High-Performance Work (HPW) practices on employee engagement and competitive advantage, and evaluates different approaches to performance management. The analysis provides insights into conflict resolution, time management, and team skills, with a focus on practical application and improvement strategies for HR professionals to enhance business outcomes.

UNIT 35
Developing Individuals, Teams and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Knowledge, Skills and Behaviour of HR practices..........................................................3
P2. Personal Skill Audit.........................................................................................................5
TASK 2..........................................................................................................................................12
P3 Difference between Organisational and Individual Learning, training and development12
P4 the need for continuous learning and professional development to drive sustainable business performance.................................17
TASK 3 .........................................................................................................................................19
P5 How HPW contributes to employee engagement and competitive advantage................19
TASK 4 .........................................................................................................................................21
P6 Evaluating different approaches to performance management.......................................21
CONCLUSION..............................................................................................................................23
REFERENCES..............................................................................................................................25

INTRODUCTION
It is necessary for every organisation to develop skills and abilities of their employees as it is directly associated with the
growth and development of a business. It is essential for high authority to identify the needs and provide some necessary training to
employees so that they can develop their skills and abilities to perform in efficient manner (Amabile, 2012). It will also help
organisation to develop job satisfaction among employees due to which there will be high retention (Ford, 2014). This report will
focus on the different roles of human resources in Whirlpool. This company deals in manufacturing electronic items including all
home appliance in various countries. This report covers various types of skills, knowledge and attitudes that HR managers should
carry to perform best at their roles and responsibilities. This report also emphasis on personal audits, organisation learning, individual
learning and training and development. An application of various HPW practices along with different approaches of performance
management is also covered in this project report.
TASK 1
P1 Knowledge, Skills and Behaviour of HR practices
In concern with HR managers; to improve the business performance and manage manpower in proper way, it is crucial for
them to improve their knowledge and skills. In the given scenario, Whirlpool Company of UK that deals in electronic manufacturing
needs to restructure its whole business structure. HR managers are required to represent a report at annual Confederation of British
Industry workshop that deals with communication system, performance management and collaboration of employees gives support to
high-performance culture. Some of the necessary knowledge, skills and attitude required by HR managers are discussed below:
Knowledges of HR professionals: Knowledge acts as base to run any business. Knowledge includes information, facts and skills that
an individual acquire from their own experience and education (Berry, 2011). To perform best at their roles and responsibilities, HR
managers of Whirlpool should possess some of the following knowledge:

Government's rules and regulations: It is important for every HR manager to have deep knowledge about laws and legislations that
is made and implemented by Government. Whirlpool is being operated in different countries, so it is important for HR manager to
have knowledge about government laws of different countries to run business is legal way (Schaubroeck, Lam and Peng, 2011).
Training: It is essential and significant for HR professional because it provide an effective chance to expand the skill and
knowledge in another field. It also help and support to complete basic work tasks and develop confederation because it will increase
exposure and understanding of HR.
Health and safety: It is another knowledge which should be posses by HR professional. Health and safety is introduce as an
important factor for human resource in order to promote wellness customers as well as employrs.
Skills of HR professionals: With the help of skills and abilities, an individual is able to perform their roles and responsibilities
in systematic way (Ford, 2014). To resolve the issues and problems regarding to business HR managers of Whirlpools should possess
following skills:
 Coordination Skills: It is important and essential for human resource professional because it enhance team work and leads
then to get higher efficiency, relationship and goodwill in workplace. (Knowledge and skills required by HR
professional,2016).
 Communication: HR managers should have effective communication skills to develop a proper communication channel in the
working environment so that conflicts among the employees can be reduced. Good communication channel enables to build
strong relationship between management and employees.
Attitude of HR professionals: Attitude shows behaviour people through which they perform their specific tasks and interact with
others to exchange their ideas, thoughts and messages. HR managers should carry a positive attitude towards works so that they can
influence others to perform well for business success (Gibbs, 2013).

 Good team work: It is important for HR professional because good teamwork develop synergy-where the combined impact of
the group is better than the sum of each person efforts. It help human resource professional to deal difficult situation in more
effective and systematic manner.
 Self confidence: It is definitely the important and key for Human resource success, particularly when it comes to higher degree
of productivity and performance in workplace. Thus, human resource management should always observe into employer
confidence at the duration of interview.
P2. Personal Skill Audit
Personal skills audit gives opportunity to an individual to identify and determine one's own strength and weakness in effective
manner. Through personal skills audit, individuals are able to determine well about field in which they need to take training for
enhancing knowledge, skills and attitudes. As per as my profession, the methods of auditing also differs (Goetsch and Davis, 2014).
So, in concern with the HR managers of multinational companies like Whirpool, they need to evaluate their own knowledge, skills and
attitudes that is related to managing conflicts, multitasking tasks and decision-making process.
Personal develop plan is a process by which an individual identify their own strength and weakness so that According to
demand and requirement for performing such duties and responsibilities, I have designed a personal development plans to determine
my own strengths and weakness. This personal development plan also covers the process through which skills and abilities of mine
can be developed. I can attain at high position at workplace by achieving opportunities through this business plan.
Personal Skill audit
In order to determine the personal skills, I can use the SWOT analysis through which I can determine the weak areas along
with the strengths. Also I can determine the areas where opportunities lies for me as well as the potential threats which can impact my
performance. The SWOT analysis is as follows:
Strengths Weakness
 My technical skills are strong through which I can  My communication skills and conflict solving skills are

perform the work on technical equipments and software in
proper manner.
 My decision making skills are good through which I am
taking better and improved decisions for the betterment of
the firm.
 Confidence skills helps the organization to resolve the
issues in effective manner.
lacking due to which I could interact with the employees
regarding their concerns and issues.
 My time management skills also lacks due to which I
could prioritise the work assigned to me.
 Team skills are lacking behind in me due to which
productively level decreases.
 My leadership style is not strong enough due to which
decision are not effective.
 In Confidentiality skills also I am not good. Due to this
many times I face problems.

Opportunities Threats
 Opportunities lies for me after the improvement in
communication and confidence as I can perform my work
effectively through these improved skills.
 After the improvement in the time management skills, I
can improve my performance which will also improve the
opportunities in future time.
 Threat of replacement with other employees exist as I
could not communicate with my co workers.
 Threat of reduced performance exist as I could not solve
the issues and problems of the employees.
Personal Development Plan:
Objectives: What will I do to achieve What would the What will my success Targets dates for

What do I
want/need to
learn
this? Or What resources or
support will I Need?
hurdles in achieving
the goals
criteria be? How the
progress will be
monitored?
review and completion
1 Communication
skill
In multinational organisation
like Whirlpool that has vast
customers range, it is
important for HR managers
to deal with various types of
customers need and
demands. They have to deal
with various employees and
stakeholders.
For this purpose, they
need to possess strong
communication skills so
that they can manage
well with their
customers and
employees. In this
regard I sometimes fails
to influence others that
is having different
culture. For this, I need
to work under the
supervision of senior
manager.
It help me in achieving
better results and
outputs.
2 to 3 months
2 Confidentiality
solving
Whirlpool has about 92000
employees that are having
different cultural
background. Due to this
there is more chances of
In order to overcome
from this situation, I
need to study some case
study regarding
handling conflicts
In order to solve
conflict in confident
manner it will help me
to achieve better results
also help me in
3 to6 months

conflicts among the
employees regarding
working style or different
thoughts. It should be
Confidentiality so that
productivity level does not
decreases and best out comes
can be attained. In this
regard, It becomes easy for
me to handle the conflicts
effective way.
Confidentiality .
Moreover, I need to
attend some session that
will help me to solve
conflicts Confidentiality
among the workers.
achieving personal and
professional goal.
3 Time
management
Time management is most
crucial essential skills that
helps an individual in
conducting various specific
tasks in given time frame. In
regard to this, I am quite
good in managing time for
each and every task.
I am quite effective in
getting right work of
employees within period
of time interval. F
I use to provide good
guidance to employees
related to roles and
responsibilities so that
they can attain and
complete their work on
time without any errors.
1 to 3 months
4 Confidence skill To engage in various
activities such as seminars,
conferences etc. It develops
Language problem is the
major barrier that can
affect or restrict the
It assist individual to
achieve better growth
opportunities in the
2-3 Months

the confident and self
motivation to express their
ideas and opinions towards
other people.
individuals in building
confidence levels.
personal as well as
professional career.
4 Team skills In order to raise my
participant in team I will
attend seminars and watch
more video regarding
working in team. It will help
me to raise my team skills
gradually.
Hesitation and fear of
boing something wrong
in the project
demotivate me while
working with team.
I will participate more
in team work gradually.
5-6 months
5 Leadership
skills
In order to raise leadership
skills I will connect with
person who are holding this
skills in them. So that in
their guidance I can improve
my skills accordingly.
Lack of faith within me
as well as loosing
confidence while
making decision
regarding.
Physically attending
people and watching
their way of work as
well as attending
various seminars in
order to raise leadership
skills.
3-4 months.

Requirements Personal audit (rating scale:
0-10)
GAP
Knowledge:
Training 4
Training is more import for the
employees for upgrading
knowledge and knowing the
methods and techniques in order
to improve efficiency and
reduce waste and time.
For myself I need training
because I have not attending
taring for the last 10 months
Health and Safety 6 Health and safety is crucial to
provide protection against risk
and hazards that is caused while
handling machinery. For myself
I need to work on health and
safety standards to avoid
occupational hazards and
maintain healthy, safe and
hygienic condition in the
industry
Communication 8 In order to solve out problems

Skills: and make timely decision
communication plays important
role. In my concern I am having
good communication channel
with my subordinates.
Communication skills 8 Good communication skills is
required to develop positive
attitude and strong relation with
employees. For myself, I am
quite good with communication
skills.
Time management skills 8 Time Management skill is
important to control the use of
most valuable and undervalued
resources on time. For myself I
need to work on my time
management skills to sort out
the issues of business on time.
Problem solving skills
Leadership skills
7 In business there are many
issues that creates hindrance in
the growth and development.
For myself, I need to work more
on my problem solving skills.

Behaviour
Confidence
6 In order to work in the
organisation and take important
decision confidence is required.
For myself, I need to generate
more confidence to take
decisions.
Confidentiality 7 While working in the
organisations it is important to
maintain confidentiality. For
myself, I am able to maintain all
the crucial confidential data and
information.
Self-control 8 Self control is required to handle
the complex situation in the
organisation. For myself I need
to emphasis more on my self
control to handle well the
complex situation.
Team work 9 Team work allow to reduce the
stress level on an individual and
the tasks accomplish more
easily. For myself, I prefer to
work in team in order to achieve