Developing Individuals, Teams, and Organisations: A Hamleys Case Study

This report examines the development of individuals, teams, and organizations within the context of Hamleys, a UK-based toy retailer. It begins by identifying suitable professional knowledge, skills, and behaviors required by HR professionals and includes a personal skill audit and professional development plan. The report analyzes the differences between organizational and individual learning, training, and development, emphasizing the need for continuous learning and professional growth to drive sustainable business performance. It applies learning cycle theories to analyze the value of continuous professional development and demonstrates an understanding of how high-performance work practices (HPW) contribute to employee engagement and competitive advantage. Different approaches to performance management are evaluated, with a critical assessment of how they support a high-performance culture and commitment, culminating in a synthesis of knowledge on how HPW and related mechanisms improve employee engagement, commitment, and competitive advantage.

Developing individuals,
teams and organisation

Table of Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
PART 1............................................................................................................................................4
P1 Determining suitable professionals knowledge, skills and behaviours which is required by
HR professionals.........................................................................................................................4
P2 Examine personal skill audit for knowing skill, knowledge and behaviour aand
professional development plan is created...................................................................................6
PART 2............................................................................................................................................8
INTRODUCTION...........................................................................................................................8
P3 Analysing difference between organisation and individual learning, training and
development................................................................................................................................8
P4 Analysing the need for continuous learning and professional development for drive
sustainable business performance.............................................................................................10
M2 Applying learning cycle theories for analysing value of continuous professional
development.........................................................................................................................10
D1Producing an detail professional development plan that appropriately set outs learning
goals and training in respect to learning cycle for achieving sustainable business
performance. ........................................................................................................................11
P5 Demonstrating understanding of how HPW contributes in employee engagement and
competitive advantage...............................................................................................................12
M3 Analysing the benefit of applying HPW with specific organisation situation...............13
P6 Evaluating different approaches to performance management. ..........................................14
M4 Critical evaluation of different approaches and how effectively they support in high
performance culture and commitment..................................................................................15
D2 Providing valid synthesis of knowledge and information resulting in appropriate
judgements on how HPW and mechanisms used to support HPW lead to improved
employee engagement, commitment and competitive advantage........................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
The success of business organisation is related to performance of workers. To achieve
individual's business objective, organisation and terms together work through main criteria for
rules and regulations. For an enterprise each experienced and skilled worker is an asset. The
workers are recruited through HR skilled and professional employee is analysed as per their
position. The workers of an enterprise were trained through HR for having more activities and
performance. The high performance environment for working increase organisation and
productivity performance which leads in whole improvement of economy performance. This is a
report based on Hamleys organisation which is toy retailer company which is established in UK.
This was founded in the year 1760 through william hamley operating in noah's ark. In part 1 of
report this covers professional skill, behaviour and knowledge which is needed through HR.
along with their personal skill audit is analysed through identifying appropriate skill, knowledge,
behaviours and professional development plan is developed.
MAIN BODY
PART 1
P1 Determining suitable professionals knowledge, skills and behaviours which is required
by HR professionals.
The condition of business were analysed through HR to make decisions. To achieve goals
for organisation, the worker were retain and hired through HR with the performance of workers
engagement is changing. For managing the workers in efficient human resources which have
behaviour, skill and knowledge set so the worker were retained. The HR aids to identify factors
which affect needs and performance which will be improved. The Human Resource office for
Hamleys have various knowledge and skill for dealing with various situation along with the
chance which is provided to determine events of training and current skills for workers were
enhanced to aim for achieving good results so the long run company have to be benefited. These
are the following various knowledge, behaviour and skill needed through HR in context of
Hamleys.

Skills
The HR professional need various skills for good working. In accordance to Haleys
various skills are needed which assists HR to plan, observe and manage performance of worker.
These are the skills which were needed by HR-
Communication skills- This is one of the important skill for HR professional. This is linked
within workers and business which need good communication. The HR have to
communicate through various stakeholder and various level of authority.
Time management- The HR do have skill related to managing work on time to time basis for
urgency and priority if any target is assigned. The effective and optimum use for time will
assists to complete assigned task on time without any delay.
Knowledge
In relation to Hamley the HR needs to have normal knowledge in relation to complete a
specific task to improve an organisation through taking out better quality of worker. The
knowledge needed are-
 Administration and management- The HR needs to have knowledge for management
and business principles which includes human resources model, resources allocation,
techniques of leadership, resources and coordination of people.
 Personnel and Human Resources- The HR do acquire knowledge for process and
principle for selection, personnel recruitment, training, personnel information system and
labour relations.
Behaviour
This have essential role for worker management as this assists in performance and
engagement ability. In this context of Hamley HR do have appropriate behaviour which is as
follows-
 Understanding knowledge- The HR in a company needs to know working for some new
technology so this helps them to operate and work with tasks and ease have to be
completed efficiently and effectively.
 Resolution Directed- In order for fulfil and solve the wants and need for worker, the HR
is needed to having proper attitude and behaviour for workers. The HR wants skills for
resolving conflicts and provides solutions.

P2 Examine personal skill audit for knowing skill, knowledge and behaviour aand
professional development plan is created.
Personal SWOT analysis-
it will assist the HR in analysing the external as well as internal strength, their weakness,
opportunities and threats.
Strength
 Time management skill- I considered this skill as my strength because I am good at
managing my time to finish the given task.
 Resolution Directed- it is the skill which assist in problem solving of the workers
by suggesting the them proper solutions.
Weakness
 Administration & management skill- as a HR it is the skill set in which I feel
nervousness in the data management and their working.
 Information Technology- it is difficult for me in adapting modern technologies because
of their complexities.
Opportunities
 Listening skill- it assist me in observation of the workers while I am listening them.
 Understanding HRM- as a HR, I am able to understand the personal and management of
the human resource that assist in enhancing the performance.
Threats
 Competition- As a professional there is continuously increase in competition as the
individuals are having more experience and skills sets.
Personal skill Audit-
It is an written document which distinctly lays out all skills sets that individual presently
have and how it can be enhanced. It also demonstrate the skills which are needed for the career
in the future.
Skill/ behaviour/ Poor Average Good Excellent
Understanding
HRM
*
Time *

management
Listening skill *
Information
technology
*
Administration
management skill
*
Resolution
directed
*
Personal development plan
It also refereed as a PDP, it is considered an action programme that assist in the
identification of the personal goals. It is the concept of the self assessment and the self
reflections which can be used at the workplace and at the higher educations.
Skills Current
capability
Target Development Time frame
Information
technology
It is skill in
which in which I
am relatively
poor because I
didn't able to
adapt with the
technologies.
My aim is to have
better knowledge
in regard of current
technologies.
I will improve my skill
sets by pursuing few
courses related to the
technologies.
6 month
Administratio
n and
I encounter
nervousness in
I am willing to
improve my skills
In regard of improving
my skills I will read
9 months

management the data
management
and their
working
performance.
in regard of
management of the
data.
about administrations
and the management.
Understanding
HRM
To enhance the
abilities related
to human
resource
management, I
must posses the
knowledge of
the HRM.
In regard to
professionalism
and for carrier
growth in future I
must improve the
understanding of
the HRM.
It can be improved by
reading various books
and related articles.
3 months
PART 2
INTRODUCTION
In regard of the businesses, the business can only be successful by the employee's
performance. For the businesses enterprise the skills and experienced workers are considered as
the assets. The recruitment process can be done by the HR of the organisation I accordance with
their designations. In regard to complete the job in an effective manner they need collaborations.
This paper is in the context of the Hamleys organisation which is a manufacturer of the toys. It is
covering the learning and developing in regard of the performance of the sustainable business.
P3 Analysing difference between organisation and individual learning, training and
development
It is crucial for the enterprise to have a good understanding of the enterprise and people
learning in regard to promote efficiency. The enterprise must be engaging towards the workers.
The differences are describe below-

Organisational and individual learning:
Basis Organisational learning Individual Learning
Meaning Objective is to allow the
workers to enhance their skills
and give them the practical
learning. Such as leadership.
It is referred as the self
development. When the people
acquire new skill sets and
knowledge.
Purpose The objectives of the
enterprise to provide
opportunities for gaining
knowledge.
Purpose is to improve the skill
sets and the practical
experience.
Benefit Enterprise can boost their
profits by giving the frequent
learnings to their workers.
Benefits of that, it will improve
the efficiency and the
productivity.
Training and development:
Basis Training Development
Meaning It can be explained as
improvement of the skills sets
and the knowledge in
accordance to their
designations.
It can be explained as
alternations in the people
through their experience and
knowledge.
Purpose The purpose of the training is
to provide the information in
regards the product and the
modifications so they can gave
their best to the enterprise.
It focuses on the skill sets
which focuses on the peoples
future career.

Focus They gave the trainings to
gave informations in regards o
the organisation products.
Their prime focus is on future.
Their objective is on the
growth of the future and
opportunities.
Orientation In the training process, the
individual only focused on the
demand of the job.
It aims at growth of the future.
The people gain knowledge
and expertise for future
opportunities.
P4 Analysing the need for continuous learning and professional development for drive
sustainable business performance.
To management of the Morrison company continue professional development and
learning is important so that the worker were needed engaged in development and training
program. Continue learning assists worker for gain and learn knowledge on same time when they
are working. This will assist to get skill and knowledge which is needed on role of job. In other
words the professional development is the set for experience and skill which assist them for
identifying objectives and promoting creativity. Some example for this is, increment, shifting
and authority change. In the management of the Morrisons company this is essential for
increasing performance and productivity. The main motive for Morrisons organisation is for
keeping customers satisfy, this is possible when the worker were highly skilled and driven for the
products. So, the company will focus on the continuos development and training. The program
will assists the worker for increasing their development eventually and skill increases
profitability level for a company. Continue leading focus on whole development on the
individual. They are able for getting more opportunities for future through learning new skill as
per the time. This opens gate for success and growth. If an individual keeps on learning new
thing then they will increase performance of company and this will give more contribution to an
organisation. Continue learning is very essential for professional development in workers.

M2 Applying learning cycle theories for analysing value of continuous professional
development
It is crucial for every person who is continued their learning new skill sets and gain
knowledges in the specific area where they are interested and after this they will be more
involved in the organisation. Every organisation must conduct these kinds of exercise so that
their employee's can be more motivated and supportive. Uninterrupted learning assist the
workers to crate a new habit of trying and learn new things apart from their traditional
knowledges which they already have. It will assist to enhance the entity capacity to work and
accelerate their performance. In regard of the Morrison organisation, they used several prospect
of learnings for their workers. These various stages of learning which is discussed below:
 Concrete learning- These aspects of learnings is implemented for entirely new
experience for the workers. The employee's have to adopt newer environment and acquire
new skills and gain knowledges in accordance to the requirement of the job. The
involvement of the workers in the new environment is refereed as concrete learnings.
 Reflective observation- At this phase the learner have to observe others experience and
after that applies it in accordance with the situation. From this they can get improved
reflection. And they will able to acquire something new in newer packaging because at
this stage the more experience individual gave their feedback on the newer learners piece
of work. It is very assistive in improving the performance.
 Abstract conceptualization- under this phase of learning the workers implement the
abstract learning means that they observe the theory of the assigned task. By the aid of
the people, they are able to look after learnings, mistakes, errors and in the future they
will try to avoid it. It assist them in conversion theory into the applicable knowledge. It
assist them in formulating the conceptual and concluded theory in regards their
experiences and observations.
 Active experimentation- It is the last phase of learning. At this phase the people
demonstrating their skills, observation, conclusion and it will assist them in making a
solid decision in the future. The individuals are implement the theory into exercise. This
is assistive in resolving complexities of the theories.

D1Producing an detail professional development plan that appropriately set outs learning
goals and training in respect to learning cycle for achieving sustainable business
performance.
The employee's development plan provide the assistance in achieving the targeted
objectives such as educations, organisation, and in fields of the carriers. Those are the targets
which the workers are willing to obtain by implementing their skills sets, intelligence and
experience. The entity provided the professional enhancement plans to developed their skill sets
and their knowledges to obtain their organizational requirement in regards of the specific job
profile. It is the learning theories which is implemented by the workers to enhance their
communication skills, interpersonal skills, creative skills and skills of leadership that will
provide assistance to them in their current work and in their future projects. Skills sets can be
developed by the continuance practice. In accordance to the Klobs theory cycle, the plans must
be achieved completely by ensuring the relevant learnings that must be followed and necessity
must be satisfied for acquiring newer knowledges. If we put all the phases of Klobs works
together, it entirely focused on formulating the learning process.
P5 Demonstrating understanding of how HPW contributes in employee engagement and
competitive advantage.
HPW stands for high performance work and it provide assistance in obtaining the goals
and the objectives of the entity by doing their work more effectively and efficiently. In regards of
the organisation Morrison, their workers are providing assistance to each other for achieving the
targeted goal altogether by having the good coordination and teamwork between them. The
mentioned organisation has been enjoying their competitive advantages over their competitors by
engaging their workers. It provide assistance to support and motivations to their workers for their
contribution in the enterprise. The workers plays a crucial part and they are the important
individuals who have the responsibility for the huge success of the organisation. In case the
organizational management motivating their employee's by implementing various methods then
the employees work at their maximum capacity. The employee's high performance can be
calculated by the overall productivity and the performance of the entity. Morrisons have few
high performing workers who gave their best at the duty and high dedication. The employee's
provide better quality of products to the consumers to extend their visit. They improve the skills

sets and the knowledges of the workers for doing their businesses even more successful. A good
and healthy environment as well as little competition at the entity promotes high level of
performance. The human resource management assist in organisation for the good engagement
of their workers. A highly performance individual and the task involvement, both plays a major
role in formulating a successful businesses by increasing performance and the productivity. The
Morrisons organisation is not only focused on traditional methods but they are also very found of
changes. They implement various types technologies at their organisation. They implement high
motivations for work, they continuously motivate their workers so that the employee's get more
engagement in the entity.
Characteristics of HPW-
 Participative leadership- in this the entity working together for achieving their goals
and their objectives. Each and every employee's is encourages to participate.
 Open and clear communication- under this all the employee's and their superiors are
encourages to communicate and exchanges information in regard to achieve their
organisation goal.
 Effective decision making- the works which is obtain by high performance enhance
the better decision-making and it assist them in obtaining the organisational goal.
M3 Analysing the benefit of applying HPW with specific organisation situation.
The high performance employee's is recognized as the reasonable and accordant human
resource exercise that is planned for encouraging knowledge of worker, motivation and their
committed-ness. In the presence of the high performance working with inflated profits and sale,
they report high job satisfaction, motivations, involvement and commitment when they are
profitable which assist them in making more opportunities in respect of the innovations and
creativity in regards to the Hamleys. The standards of the management are productive in the
huge revenue generating organisation. The organisation got benefited from the motivated and
well trained employee's. The highly performing work is benefited the organisation of the
Hamleys in various aspects like as offerings and worth to customers, high qualities of the future
career for assisting employee's and posses the ability to adapt the consecutive modifications in
the working environment of the entity. The working peformance which is high offers various
benefits which leads the enhancement in the performance. These are as folllows-

 Better employee attitude- in the high performance environment it enhance the
responsibility in the workers for improved the enterprise products , their services and the
related processes. There is highly positive mind set as well as engagement of the workers
at the entity.
 Better cooperation- Under the entity, the high-performance environment leads to the
improved cooperation between the workers and in the colleagues of the others department
and with supplier of the Hamleys as well as their customers.
 Competitive advantage- the high performance working environment will leads to the
excellent financial results and the achieve the entity a competetive edge as compared to
others competitors.
P6 Evaluating different approaches to performance management.
The management performance of the organisation is an important aspects in the entity as
it is not only assisting the important factors of the workers wages and promotions in additions in
assisting the assess the workers skills, their strengths and on their weaknesses. The performance
of the management is considers as the corporate management tools which assist the managers in
the monitoring and evaluating. This will develop a effective atmosphere where the workers have
enhance performing with their skills sets and their abilities and delivering high quality works
with the utmost efficiency and effectively at the Hamleys. At the entity the management
performance is being used by the managers for adjusting the workflow, suggesting new courses
of actions and good decision can be taken which will aid the organisation in accomplishing the
goals and perform wholly. At the entity the performance of the management is a uninterrupted
processes for enhancing the performance by laid down the individual and the goal of the team
which must be aligned with the strategical goal of the entity. There are several approaches of the
management performance is mentioned below in regards of the Hamleys-
 Collaborative working- it is acknowledge as a joint or partnership in which the two or
more organisation works together. Under this group the individual convey their ideas and
skills for obtaining goals. It assist the Hamleys to enhance their productivity.

 Shared goals- the goals which is common motivate the employee's to work together and
improve the productivity and efficiency. It assist in motivating the employee's morale and
trust which will eventually make them efficient and effective in regard of Hamleys.
 Decision-making- At the enterprise the process of the decision-making assist in finding
suitable choices, gathering informations and examine the other options. The workers who
are performing well at the organisation must be having enough control and authorities for
take sort decision on their own.
 Management by objectives (MBO)- in this approach the performance of the
management which includes mangers and the workers came together to decide, organise
and design the objectives for having full focus on the specific appraisal.
M4 Critical evaluation of different approaches and how effectively they support in high
performance culture and commitment.
The performance of worker in an organisation is measured with level of creativity,
quality of work, peer feedback and customer etc. in an organisation various approach were used
in performance of management which leads for improvement in working performance for worker
as this share skills, ability and goals in relation to Hamleys. For supporting high performance
culture this is needed to have change in worker development needed and determines way to
support and continue growth and learning. The culture of high performance is shared on values
and beliefs which were established through communicated and leaders along with reinforced
from many methods. The goals of business for Hamleys were value and achieved is made which
assist worker in effective working. The manger and employee were operated and assisted in term
of having good suitable feedback and team spirit is given with the overall performance of work
were monitored. The respected approach such as collaborative working, shared goals, etc. were
utilised for performance management in order for accomplish and maintain organisational
objective and goals to make sure the worker will operate in group with the team spirit. The
working of collaboration supports to performance commitment and culture as the individual in
organisation works for the common goal to share values and beliefs.

D2 Providing valid synthesis of knowledge and information resulting in appropriate
judgements on how HPW and mechanisms used to support HPW lead to improved
employee engagement, commitment and competitive advantage.
The working of high performance is related with series of policies, procedures and
practices which get in working and place in harmony which leads for improvement in
performance of worker. The practice for HPW leads in more beneficial when this is used
collectively and this provides organisation independence to select method which will best match
with the need of organisation, objectives and strategies. The empowerment of worker gives
autonomous for worker and to plan their ensures and day for clear policies and framework for
every individual management which have worker and transparent knows well which is being
expected with them. The culture to reward and recognise cultural appreciates good working for
workers. The organisation performance in relation for Hamleys depends on high performance
working, human resource management and high level for worker engagement. The concept for
high performance employee and working engagement were related in the performance of
enterprise, this practice in company is linked through high commitment. The aim for worker
engagement is for gaining workers interest for gains and work contribution for worker.
CONCLUSION
In the above report this is being concluded that the organisation and team, development
of individual assists a company in good performance working environment which contributes
towards development of economy. The high performance adoption for working practices
increase performance and productivity which lead for overall addition in performance of
organisation and economy. To implementing high performance working the knowledge and skill
for worker are more important. The company will offer learning activity for workers. In this
some of the understanding and knowledge is analysed in which HPW contributes in competitive
advantage and engagement of worker. The human resource manager have few essential abilities
in suitable knowledge and effective behaviour as according to the employee effectual terms. This
kind of factors support them for taking out the effective quality for the worker in respect for
increasing the presentation.

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