BTEC Unit 35: Developing Individuals, Teams, and Organizations Report

This report provides a comprehensive overview of developing individuals, teams, and organizations, focusing on key aspects such as employee knowledge, skills, and behaviors, as observed by HR professionals. It explores the roles of HR managers, including recruitment, selection, and policy-making within the context of Sainsbury's. The report includes a SWOT analysis, a personal development plan, and a reflective statement, followed by a discussion on the differences between organizational and individual learning, training, and development. Furthermore, it emphasizes the need for continuous learning and professional development to drive sustainable business performance, exploring concepts like Continuous Professional Development (CPD), high-performance working (HPW), management by objectives, and 360-degree feedback. The report aims to provide insights into how organizations can foster employee growth and enhance overall productivity, contributing to the achievement of company goals and objectives.

Developing Individuals
Teams and Organizations

Table of Contents
INTRODUCTION...........................................................................................................................................3
TASK-1 .........................................................................................................................................................3
Employee knowledge........................................................................................................................3
SWOT ANALYSIS...........................................................................................................................................4
Reflective statement....................................................................................................................................6
TASK-2 .........................................................................................................................................................6
The need for continuous learning and professional development to drive sustainable business
performance......................................................................................................................................8
CPD And its benefits....................................................................................................................................8
High performance working..........................................................................................................................9
HPW contribute to employee engagement...............................................................................................10
Management by objectives .......................................................................................................................11
360 degree feedback ................................................................................................................................12
CONCLUSION.............................................................................................................................................12
REFERNCES................................................................................................................................................14

INTRODUCTION
In the report employee knowledge is discussed,skills and behavior by HR professional of
the organization is described. Roles of HR manager is described, swot analysis, personal
development plan, difference between organizational and individual learning, training and
development. Sainsbury is a public limited company which was founded in 1869 by John James
Sainsbury. Its headquarter are in London, England, UK. It products are supermarket,
convenience shop, superstore.
TASK-1
Employee knowledge
Employee knowledge can be defined as learning skills and qualities of the workers and
their behavior in the workplace. Workplace knowledge is a system that helps in an organization
to update business knowledge. It also tells information about employees and helps in effective
workplace knowledge and helps in reducing the cost of inefficiency by making organization
knowledge more available and accurate. It is important for organizations to improve knowledge
and skills of employees. Workers should improve their skills for development and future growth
of company. It helps organization in importing their skills and helps in increase of overall
productivity of company (Bastida, Marimonand Carreras, 2018).
HR professional help company in getting right person for the vacant position. The
company has to make decisions regarding recruiting and selecting best candidate for the
organization. HR plays an important role in every company because they help in selecting
appropriate candidate for the employee. Human resource department manage all the activities in
the company and they recruit people for the vacant position. If employee is knowledgeable then
company will require less investment because they do not have to paid money for giving training
to them. Employees should be knowledgeable because every company want experience people
so that they can earn more profit and increase productivity of organization.
Skills of HR professional

There are many skills that are required in HR are, good communication skills,
interpersonal skills, teamwork skills , ability to handle all the situations, manage all the activities,
arrange all the other departments. Human resource is one of the important department that helps
other areas in taking decisions and make plans for future growth of the organization. Behavior
of the HR should be good and they should give respect to all the employees and divide
responsibility according to the specialization. They are also deciding payroll of all the workers in
the company and give guidelines to them for how to work and focus on achieving goals and
objectives. In Sainsbury company (Stewart and Brown, 2019).
Most of the HR managers have to deal with different situations in the organization such
as discrimination, there should be equality between employees and they should treat every
employee with respect and they should give their best to achieve goals and objectives of the
organization. This helps company in making right decision to select employees and provide them
training so that workers can work efficiently. The skills that are required in HR professional are,
communication skills, administrative expert, Knowledge of HRM and expertise, advising, HRIS
system, recruitment and selection, pro activity.
Roles of HR professional
Human resource department plays a crucial role in development of company and they
recruit best and appropriate candidate for the organization and they will give their best to achieve
goals and objectives of company. In Sainsbury company managers give advertisement for vacant
position and take interviews of selected candidates and choose best employee for the company.
They make policies and procedures, rules and regulations of the company. They maintain all the
record of employees, appraise performance of employees and decide their payroll. They manage
all the activities of the company and they take necessary decisions which are for the benefit of
organization and employees (Stanton and et.al., 2017).
SWOT ANALYSIS
Strengths - It refers to the positive points that helps in getting better opportunity than
others. It can be defined as qualities and skills that an individual person has and it helps in better
future growth. My strength is that my presentation skills are good which help me in attracting
interviewer when giving presentation. In organizations this will help me in getting promotion

soon and j will perform better than others. My another strength is I am able to quick and good
decisions ,in the organization I can take good decisions which will be beneficial for the
company and it will help organization in generating more revenue (Shin and Konrad, 2017).
Weakness - It refers to the negative impact and an individual person requires
improvement and they should develop skills so that they can get better opportunity in future. My
communication skills are not so good but I am working on it and taking steps for improving my
communication skills. It will help me in I am not able to interact with other person easily at the
workplace. I am improving my skill by learning new things and interacting with my teachers to
improve my communication. I am not able to manage my time properly so , I am not able to
complete my work on time. I am improving my time management skills by making time table
and following that so that in the organization I am able to manage my work properly.
Opportunity - This refers to the opportunity that will be available for me. In my future I
want to be a good marketing manager and if I will I prove Mt communication skills I will get
good job in future and make get better career growth. I can get more opportunities and I can
develop more skills and learn many new things which will help me in enhancing my knowledge.
Threats - There will be many problems for me to achieve my goals and objectives. I
have to face many challenges in my life as I have to work very hard as I have to improve my
skills (Pype and et.al., 2018).
Personal Development Plan
Goals need to be
achieved
Activities that are
to be undertaken
Resources Time Criteria for
success
I want to improve
my
communication
skills
I should practice
and interact with
everyone around
me. This will help
me in feeling
I will take help
from you tube
where I will learn
how to improve
my
Within 6 months If I will improve
my
communication
skills then it will
help me in future

comfortable and I
can communicate
with anyone
easily.
communication
skills and enhance
my knowledge by
learning new
things.
career growth. In
every
organization this
skill is must and
helps in
maintaining good
relations with
colleagues and
seniors. This will
help me in
becoming a good
HR manager in
future.
I want to improve
my time
management
skills
I should make
time table in
which divide my
time according to
the activities that
I have to perform
in my daily
schedule.
I can take help
from my friends
and then I can
prepare time table
and follow it
regularly.
Within 4 months If I will improve
my skills then I
can manage my
time properly and
in the
organization I
will complete my
work on time. As
HR I will able to
manage my time
properly.
Reflective statement
I am having strengths that help me in achieving my goals and objectives, for my better
future career growth. My weakness is I am not having good communication skills which I am
improving by interacting with more people and practicing it daily. I am also managing my time

by following time table daily and managing all my activities, completing work on time, this will
help me in achieving targets of my life.
TASK-2
Difference between organizational and individual learning
Basis Organizational learning Individual learning
Meaning Organizational learning helps
in developing skills according
to the need of the company.
Individual learning helps in
improving skills of a person
that will in future career
growth.
Focus on It focuses on how to improve
skills and knowledge of every
employee in the organization.
Managers of Sainsbury
company focuses on giving
training to employees and
developing their skills which
will be beneficial for the
company.
It focuses on how to improve
individual weakness and
develop skills that are required
fro getting opportunities in
future.
Benefits It helps company in generating
more revenue and increase
overall productivity of the
company, builds good image
in the market. Sainsbury
company can earn more profit
if they will provide learning to
employees (Markoulli and
et.al., 2017).
Employees can increase their
knowledge by learning new
things and complete their work
on time.

Basis Training Development
Meaning It is provided by organization
to make employees understand
about how to do work.
It is given to employees for
improving their skills and they
can perform good work.
Importance It is important for every
organization to give training to
new employees so that they
can work properly.
It is important to improve
performance of employees and
they can work effectively and
efficiently.
Training can be refer to as providing additional knowledge to employees so that they can
complete their work on time. Training helps in improving productivity of the company as
workers know how to do the work or use machines. Every organization is having different ways
to do work and environment of the company also vary. In all the companies managers provide
training to new employees so that they learn how to perform work and they will finish their
work on time. It is important to give training to new workers to improve the productivity and to
generate more profit. It is the responsibility of HR managers to arrange training sessions for new
joiners to make them familiar with the culture and environment of the company. As new
employee come in the organization they do not know what to do so it is the duty of manager to
tell them how they have to complete the given task within given time period.
Development can be defined as the process by which performance of employees can be
improved and this will help the company in generating more profit. HR manager measures
performance of individual employee and according to that rewards are given to workers who
perform well. Employees whose performance is not good punishment is given so that they can
work better next time. After analyzing that which worker is not performing good, development
programs are arranged to improve the work and special training is given to them so that they can
complete their work on time. All the workers should do their work effectively and efficiently
which helps in increasing productivity of the company.

In Sainsbury company new employees are given training so that they can give their bets
and contribute in achieving goals and objectives of the organization. Workers who are not
performing well or not able to understand properly are given training to develop their skills and
enhance their knowledge. It is necessary to provide training to employees as it will help the
company in building good image in the market and also helps in increasing profit of the
company. When training is given to workers they understand what work they have to do and
complete task within the given time.
The need for continuous learning and professional development to drive
sustainable business performance
In every organization there is need of continuous improvement like that an individual
should learn new things daily from their surroundings. It is important to learn new things and
gain knowledge because trends are changing daily and to move with the rapid change in the
environment a person should improve skills and gain knowledge. Learning can be within the
organization or at personal level i.e., for lifelong. Continuous learning helps an organization also
in increasing productivity and generating more profit. As if employees are having ability to learn
new things then it will help company in saving cost as they do not have to spend money for
providing training to the employees.
An individual person should enhance its knowledge by experiencing new things and learn
about technology that is being used by other companies and they should know how to use. There
is need of continuous learning and professional development to drive sustainable business
performance. Daily learning helps in enhancing knowledge and this increase productivity of
company (Lin and Sanders, 2017).
CPD And its benefits
CPD (continuous performance development )helps in maintaining and enhance the
knowledge an skills that an organization should deliver to their customers, client and community.
It also ensures that knowledge stay relevant and up to the date. It helps in maintaining good

environment of the company. In Sainsbury company CPD helps in guiding employees how they
have to work . CPD ensures capability with the current standard of other companies in the same
field. Continuous performance development helps organizations in making work place effective
and reduce absenteeism. It helps in increasing public confidence and build good reputation in the
market. It helps in enhancing qualities and skills of employees to make them perfect and increase
brand awareness among customers. At the workplace it helps in increasing profit and boost
morale of workers.
Benefits of continuous performance development are:
 Increases retention
 Build confidence and credibility
 Make succession planning easier
 Improved efficiency
 Re energize your staff
In Sainsbury company HR department helps in retention of employees by giving them
training and continuous performance development is done. Daily individual performance is
measured or monitored to check that whether employees are working properly or not. If they
need any training to improve their performance. Continuous performance development helps
company in improving overall performance and also helps in increasing profit. It helps in
identifying that which employee needs training or need to develop skills to perform better. It is
the responsibility of managers to measure or monitor the performance of individual employee
which will help them in giving rewards and punishments. Continuous performance development
helps in helps in improving skills of workers and enhance knowledge of employees by providing
them training.
High performance working
It is an approach which helps in managing organization whose aim is to stimulate
effective employee performance and want to involve employees in taking decisions. It also helps
in achieving goals and objectives of the company. High performance working is defined by UK
commission on employment and skills because it helps companies in managing employee

development. HPW are practices that see people as a competitive advantage and helps them in
earning more profit. It empowers workers which helps in increasing employee performance and
organizational efficiency is also increased. There are some components of HPW i.e., enhanced
recruitment and selection, formal information sharing, provision of formal training, attitude
surveys, jobs analysis and labor management participation (Hubers and et.al., 2018).
High performance working focuses on building or creating a culture in which there is
trust, transparency and open communication. It is simply series of practices, policies and
processes which can be put into place and when working together will result in improved
employee performance. HPW is important because it allows employees to take decision and
involve in all the activity. This system helps in increasing productivity of the organization and
efficiency
Benefits of High performance working
 A better employ attitude
 Better cooperation inside and outside the organization
 Increase efficiency of employees and overall productivity of company
 Helps in getting better financial results.
 Provide competitive advice
HPW focuses on issues related to employees such as development of education,
providing training programs to all the employees at all levels of the company, individual
empowerment, autonomy and team working skills. For improving High performance work
among employees HR manager provides on the job training to workers to improve their
performance, give them task in groups so that they can develop team working skills and focus on
achieving goals and objectives of the company. In sanisbury company manager arrange training
programs for workers and develop their skills. In the company performance related appraisal
system is applicable and workers are paid accordingly. Profit is geared among employees to
boost their morale and helps in retaining them . It creates high involvement or engagement of
employees , provides security and high motivation to perform their work and improves the
organizational performance (Ho and Kuvaas, 2020).

Some qualities of high performance working are, ensuring employee security, selective
hiring, decentralized decision-making, high results based compensation,training and
development sharing key information. High performance working is beneficial for the company
as it helps in proper communication between workers and management for smooth running of the
company. When workers are involved in decision making they feel motivated and they give their
best in achieving goals of the company. High performance working helps in getting better
financial results as employees work efficiently and effectively which improve the overall
performance of the company. It also helps in ensuring security of employees as they are
influenced and they are giving their best to contribute in accomplishing objectives of the
organization. High performance working helps managers as if they involve employees in
decision making process then they may get better solution of the problem or new idea which is
for the benefit of company.
HPW contribute to employee engagement
High performance working involves more employees because it gives an opportunity to
employees for participation in substantive decisions, it encourages development of worker skills,
and provides them with incentives to participate in making decisions.
Advantages of high performance working are, effective work practices, mutual respect
among team leaders, shared vision, open and clear communication, encourage employees. In
Sainsbury company employees are involved in making decisions and they help in achieving
goals and objectives of the company. High performance working is a practice that helps
company in making good decisions which is beneficial for workers as well as organization
(Guest, 2017).
It is important for company to engage employees in every activity so that they can trust
managers and they can be satisfied as they are involving in decision making. It involves
improvement in policies and procedures to increase productivity and generating more profit.
When companies involved employees then it helps in increasing profit and build good image in
the market. It is important to involve employees because if they are not involved in any activity
then they will leave the organization and this will create bad impact on company's reputation. It
is necessary for employees to give their best in accomplishing goals and objectives of the

company. High performance working contributes to employee engagement as when training is
given to workers then they will work more efficiently because they know how to work. If timely
training is given to employees then they will give their best and it will reduce absenteeism of
workers. High performance working contribute to employee engagement as managers involve
workers in taking decisions and ask them to give suggestions or ideas for the betterment of
company. As employees are having good ideas because they know about taste and preference of
customers and will give idea according to that. Workers feel motivated if they are involve in
decision making and in this way employees are engaged. It also helps in reducing absenteeism
and increase productivity of organization. In Sainsbury company workers are involve in decision
making process which motivates them to work effectively. It helps in building good image in the
market and satisfy customers as well as workers. In the company good working environment to
the employees and arrange training programs so that workers can do their work on time and
minimum wastage of resources. HPW helps in saving time and cost of the company because if
training is provided to employees then they will complete the work within given time period and
minimum wastage of resources.

Approaches to performance management
There are different kind of approaches used in the performance management for organization.
Management by objectives
Management by objectives is a strategic management tool that aims at improving the
performance of workers in an organization by clearly defining objectives of the company which
is agreed by both management and employees. According to this theory, goals are set by the
managers and all the employees have to follow rules and regulations, policies and procedures to
achieve those goals. It encourages participation of employees as all are given training and they
have to focus on targets which they have to achieve. Management by objectives is the
establishment of management information system which helps in comparing actual performance
and achievements to the defined objectives. It refers to the process of setting goals for the
employees so that they know what they are supposed to do at the workplace. Management by
objectives helps in defining roles and responsibilities for the employees and it helps in achieving
targets of the company (Ferreira, 2017).
Management by objectives is a personal management technique in which employees
work together to set, record and monitor goals for specific period of time. Characteristics of
management by objectives are, goal orientation, participation, key result areas, system approach,
optimization of resources, operational activity.
Advantages of management by objectives are, efficient management,effective planning,
transparency, reinforces commitment, goal setting, accountability, efficient utilization of human
resources and minimize ambiguity. It helps in retaining employees by providing them training
and also increases productivity of the company. The main aim of HR manager is to make good
plans or strategies so that organizational goals can be achieved. Management be objectives is a
tool that is used by managers to improve the performance of employees. The main aim of MBO
is to improve overall performance of the company by clearly defining goals and objectives. In
this managers make proper plans or strategies in which goals are clearly defined and the way is
also showed for achieving those set goals. This helps organization in fulfilling objectives of the
company and also help in gaining competitive advantage. Characteristics of management by
objectives are, it is the process of setting goals which company want to achieve and clearly

define goals so that employees can focus on accomplishing goals. MBO helps in making plans or
clearly define roles and responsibilities of individual person. There are three types of MBO i.e.,
improvement objectives, personal development objectives and maintenance objectives. MBO is
process in which there are few steps by which company can achieve its goals and objectives.
Steps are, firstly define goals of the organization, define employee objectives, continuous
monitoring performance, evaluation of the performance, providing feedback and last stage is
performance appraisal. All these are some steps of MBO process which helps company in
achieving goals and targets of the company.
360 degree feedback
It is a system in which employees receive confidential feedback from the people around
them. This includes employees managers,peers and direct reports. This help in appraising
performance of employees by measuring their work and compare it with set standards. After that
they make improvements in working and provides training to employees to achieve goals of the
company . In this performance is measured by managers to give rewards and achievements to
employees so that they get motivated and give their best to achieve organizational goals.
Feedback is gathered from all the employees such as top level, middle level and lower level .
After collecting feedback from different people HR manager decide to whom they have to give
rewards for performing well. Incentives are given so that other employees can be motivated and
they will work better next time. It is the best way to gather feedback and give incentives to
employees (Delery and Roumpi, 2017).
Advantages of 360 degree feedback are, increases self awareness, clarifies behaviors,
measures performance of employees and how things are done and what is done, promotes
dialogue, improves working relationships, encourages personal development, increases
accountability, enhance performance of employees. 360 degree feedback is important as it helps
managers in identifying that which employee is performing good and in which area training is
required so that workers can give their best to achieve goals of the company. In all the
organizations performance is measured by the managers to determine which employee should be
given reward. Feedback is taken from all the people who are working in the company because
sometimes any person can give wrong information about a person due to personal issues. So,
feedback is taken from all the members present in organization. After gathering feedback from

everyone then managers decide which employee has work hard and contribute more in
accomplishing goals and objectives of company. It helps in improving performance of workers
as they feel motivated and next time they will perform best to get rewards.
How they can support high-performance culture and commitment.
In above discussion, it has been identified the different approaches to high performance
such as 360 degree feedback, management by objectives. These are considered the commonly
used approach in the organization. Generally, it support high performance culture and
commitment in the workplace. For example- M&S retailer has been conducted 360 degree
feedback online session, in order to establish a strong coordination with different staff members
and consumers.
In context of client, manager of M&S can interact with client and give an option when they
can share the positive review on their website. So as, it is helping to inspire or motivate other
consumers, who are mainly check the review and then purchase items from brands.
In context of employees, Manager of M&S has been conducting a session where
establishing an interactive program with staff members and provide the opportunity where they
can share innovative idea that help for business growth or development. in order to create healthy
working environment and improve performance of employees, So as they were always
committed towards organizational goals.
CONCLUSION
From the report it can be concluded that, employee knowledge, skills and behavior that
are required by HR professional. There are many skills that are essential in organization and
employees should have the good communication skills, teamwork skills, pro activity skills,
interpersonal skills, maintain good relations with customers. Personal development plan is
described and difference between organizational and individual learning, training and
development is described. Need for continuous improvement so that overall productivity of the
company and generate more profit.

REFERNCES
Books and Journals
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Delery, J. E. and Roumpi, D., 2017. Strategic human resource management, human capital and
competitive advantage: is the field going in circles?. Human Resource Management
Journal. 27(1). pp.1-21.
Ferreira, T. S., 2017. Motivational factors in sales team management and their influence on
individual performance. Tourism & Management Studies. 13(1). pp.60-65.
Guest, D. E., 2017. Human resource management and employee well‐being: Towards a new
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Ho, H. and Kuvaas, B., 2020. Human resource management systems, employee well‐being, and
firm performance from the mutual gains and critical perspectives: The well‐being
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