Project on Developing Individuals and Teams for Virgin Media (Unit 35)

This project submission analyzes the development of individuals and teams within Virgin Media, focusing on the roles and responsibilities of HR professionals. The project begins with an introduction to HR professionals, outlining the required knowledge, skills, and behaviors for the job, as well as a discussion on skills audits and their role in personal and professional development. It delves into a personal SWOT analysis, continuous professional development (CPD), and personal development plans (PDPs), explaining their importance and value in the process of skills enhancement. Activity 1a focuses on determining the professional knowledge, skills, and behaviors required by a HR professional for the job role of a Project Manager within Virgin Media. The project includes two job roles, the first being project manager, and then explores the skills and behaviors required for effective communication, leadership, management, and negotiation. The project also covers Kolb’s Learning Cycle. The assignment also covers the importance of evaluation and reflection on a PDP for continuous improvement. The project concludes with a reflection on the learning gained throughout the process.

PROJECT SUBMISSION FORM
This sheet must be submitted with your project. Failure to complete, sign and submit this form will
result in a mark of ‘0’ for the project.
Signature: ……………… ……………………… Date: ___________________
1
Unit Number & Unit
Title
Unit 35 Developing Individuals and Teams in
organisations
Project Title Virgin Media
Date of Submission

Contents
Introduction...........................................................................................................................................................3
Activity 1a.............................................................................................................................................................6
JOB ROLE NO 1...............................................................................................................................................6
JOB ROLE NO. 2..............................................................................................................................................8
PERSONAL AND PROFESSIONAL SKILLS AUDIT..................................................................................9
EVALUATION OF MY SKILLS AUDIT(M1).............................................................................................10
SWOT ANALYSIS.........................................................................................................................................10
Activity 1b...........................................................................................................................................................13
Kolb’s Learning Cycle....................................................................................................................................16
Activity 2.............................................................................................................................................................19
REPORT..........................................................................................................................................................19
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Introduction
Who are HR Professionals? What knowledge, skills and behaviour are required of them?
HR professional for a business organization is considered as person who is hired by the
companies like virgin media to advocate for both organization and its employees. The main objective
of the HR professional in the business organization is to establish, develop, maintain, and manage
the company policies to ensure the all the benefits for business organization and employees. the
main role of the HR professional to consider all government policies and laws in order to maintain
better internal and external operations within the organization to improve the productivity.
There are different knowledge related requirements are need to be full filled by the business
organization to meet the objectives of the organization related to the post of HR professional. For
example HR professional should have knowledge about the policies that are used by the
organization to manage all business operations all over the globe. This is also important for the HR
professional to have knowledge regarding legislations that are need to be followed by the business
organization in order to generate better result from market place. HR professional should have
knowledge about the personal and human resource within the organization. Knowledge of
organizational principles procedures that are followed in the organization for recruitment, selection,
training, compensation, relations, negotiations and personal information system (Tattum and Tattum,
2017). HR professional also should have knowledge of the various languages that can help the
organization to communicate with the countries of operation. HR professional also should have
knowledge of different tools that are used by the organization to manage the human and other
resources within the organization. HR professional need to have information about the processes
that can be used by the organization to meet all the requirement with in local and international
operations. HR professional also should have knowledge of Sociology, mathematic, public safety
and security, communication and media, economic and accounts and various other sources that are
useful for the business organization. Through this information organization can meet all business
requirement of the organization like Virgin Media.
There are different sills a HR professional need to have are- employee relation, on-boarding
skill, human resource management skill, performance management skill, team working skill,
collaboration skill, scheduling, customer service and project management skills. These are some
common skills need to possess by the business organization in order to provide better services to
the business organization.
Apart from the technical and other skills that can help HR professional to manage different
resources of organization this is also important for the HR professional to have right behaviour or
attitude to perform all the operations in the effective manner (Faris, 2018). This process can help the
HR professional to deal with various challenges and processes in effective manner. some of the
behavioural requirement of the HR professional are- Transparency, trustworthiness, purpose
oriented operations, technological savvy, versatility and adaption of changes in the approaches and
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operation of the HR professional should be based on solution and process oriented.
What do you understand by a Skills Audit? What role does it play in the personal and professional
development of an employee?
A skill audit is considered as process that is used by the organization or individual employee
to evaluate the skills of employee or for the purpose of the personal evaluation process. In this
process various methods are used to evaluate the skills of the employees. these processes or
methods are consists of process like questionnaire, personal evaluation or performance analysis
can be used by the organization to evaluate the long term challenges that will be faced by
organization due to gaps in the skills and capability of the employees. Through this process
organization can evaluate the long term challenges that will be faced by business organization in
business operation.
The role of the skill audit can be considered as tool or process that can be use by the
organization to analysis the skills of their employees in order to develop further process like training
and development to full fill the skills that are required in employees to meet operational standard in
organization. This process will be really helpful for organization to evaluate the strengths and
weaknesses of their employees. By this process specialised plans for employees can be developed
to get better response from employees with in their performance in internal functions and external
operation of the organization (Duboust and Knight, 2018). This auditing process can provide proper data
to the management and HR department of the organization to develop plans for training and
development sessions in organization. It will provide opportunities to the employees and
organization enhance skills that are required for effective performance of organization in market
place.-256
What is a Personal SWOT Analysis?
Personal SWOT analysis is considered as tool or technique that is used by individual to
analyse self-capabilities and kills. SWOT is acronym of strength, weaknesses, opportunities and
threats. In the personal SWOT analysis all strengths, weaknesses, opportunities and threats for
individual person are evaluated in order to develop self-overview. This is most important tool for
personal evaluation process. Through this process individual person can develop personal
improvement and development plan that can help them to improve their skills and capabilities to get
better result with career.
What do you understand by CPD?
The full form of CPD is known as continuous professional development process. This process
is considered as method that includes continuous tracking and evaluation of knowledge, skills and
experience that is gained by an individual person with in personal and professional career. It is
general considered as record of experience, learning and application of skills by the individual
person in personal and professional life. This process is designed to evaluate the impact of the
personal and professional development plan on individual person. This is one of the most effective
process that can help individual person to track their performance and improvement with in personal
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and professional development plan. There are different features this CPD have that can improvise
the development process of individual person. Some of major features of Continuous Professional
Development are- Effective documentation process, self directed process, focused on the learning
process, consists of targeting process to achieve goals and objectives related to the personal
development of the individual person. On the basis of personal development plan starts with the
personal evaluation process through personal assessment tools like SWOT analysis (Lancer and
Eatough, 2018). The weaknesses and opportunities are considered in the Continuous processional
development process in order to perform overall development of the individual person.-204
What is a Personal Developmental Plan?
Personal development plan is considered as process that is consists of establishing various aims and
objectives regarding the needs of individual person to get better opportunities in market place or career. This
process also can be Considered as process in which individual person set various targets that are important to
get success in personal and professional life. There are three types of objectives are developed in the personal
development process that is used in the development of the individual person (Fletcher, 2019). The aims in the
personal development plan are classified in three different categories which are short term goals, long term
goals and medium term goals. This classification of the aims and objectives is based on the time that will be
taken in learning or development process of the skills and knowledge that is considered in the personal
development plan. There are various steps are followed in the personal development process which are-
assessing the current realities, identification of the skills and knowledge that is need to be developed in
individual person. These steps are followed for the identification of the skills that are need to be developed in
the personal development process. after the development of the personal development plan all the strategies
that are considered in the personal development plan are considered in the skill development process to
develop all required skills with in time limit.-227
Why is it important to evaluate and reflect on a PDP?
Personal development plan that is used by the individual person for skill development process is one of
the most effective process to improve the capabilities and skills of the individual person. This process is
important for the business organization in different manner. Some of main advantage of the personal
development plan are- This process provides capability to the individual person to develop skills and
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knowledge that are required to get success in personal and professional career. Personal development plan also
provides the capability to the individual person to develop an effective plan that can help the person to develop
various skills that are important for the personal development process (Godward, Dale and Smith, 2019).
Through this process individual person can implement self assessment plan to develop effective plan to learn
new skills and core knowledge of the business process. This is how there are various benefits of personal
development plan for individual employee to get higher benefits in professional career.
Activity 1a
1) Determine appropriate and professional knowledge, skills and behaviors that are required
by a HR Professional for the job role of Project Manager in Virgin Media.
JOB ROLE NO 1
Organisation Virgin Media
Employee Name X Y Z
Department: Operation Department
Position/Job Role: Project manager
Knowledge Skills Behaviour
1 For effective communication it
is important for the individual
person to have knowledge of
various languages and core
technical knowledge to
maintain effective
communication with other
people.
Communication Skills- This
skills are important for the
project manager in order to
communicate all the aims and
objectives of the project that are
need to be considered in the
operation process. This process
can help individual person to
effectively control and manage
the operation with in the project
team. communication in most
important part of the project
management.
For the effective communication
behaviour of the person should be
more confident and energetic for
better impact on other people.
2 For the effective leader ship
individual person should have
better knowledge of the
operation that are need to be
completed in the project, better
knowledge and information of
the project will increase the
effectiveness of person as
leader in the project
management process.
Leadership- Leadership skill is
most important for the project
manager. Project manager for
organization is considered as
leader of the project (Woolnough
and Fielden, 2017). This skill can
help leader to direct whole team
The behaviour of the leader should
be effective in the project. Person
should have openness, collaborative
nature and acceptability for
different new and creative ideas.
This is behaviour can help them to
get successful as project manager n
organization.
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in effective way. it can help
project manager to complete the
project in effective way.
3
For effective management
project manager should have
knowledge of core tasks that
will be addressed in the project
and skills that are required to
perform those tasks in the
project. This knowledge is
required for effective
management of the project.
Management- This is main task
of the project manager to
manage all the processes and
operations within the project.
Management skill is considered
as capability of the person to
manage the people and various
processes in the project in order
to meet the targets with in the
dead lines.
In the process of the project
management it is important for the
person to act professional in order
to implement better control over the
operations that will performed in
the project. This will improve the
control of the manager over the
complete operations.
4 For the process of negotiation
process project manager need
to have information about the
complete process that is
running in the project and it is
also important for them to have
knowledge regarding attributes
of employees for better
negotiations.
Negotiation Skill- Negotiation
skill is considered as skill of the
individual person that can help
the person to deal with different
people.
For the negotiation skill attitude of
project manager should be
confident regarding the information
that is possessed by them and also
they have to be more generous for
effective negotiations.
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For better organization skill
project manager should have
knowledge of requirement of
the tasks that are ned to be
implemented in the project and
various resources that are used
in the project.
Organization- This is one of the
most important skill of the
individual person that can help
them to manage various
operation and tasks with in the
team to complete them with
maximum creativity and
accuracy. This is how this
process can help project
manager to complete project
with in time.
For the better organization of the
tasks that are performed in the
project behaviour of the project
manager need to be positive and
calculative. This process can help
the individual person to lard the
project team in effective manner.
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JOB ROLE NO. 2
Determine appropriate and professional knowledge, skills and behaviors that are required by a
HR Professional for the job role of Production Manager in Virgin Media.
Organisation Virgin Media
Employee Name X Y Y
Department: Production Department
Position/Job Role: Production Manager
Knowledge Skills Behaviour
1 Core technical knowledge is
important for production
manager.
Technical skill are important for
production manager. This skill
can help the production manager
to analyse and operate the
production process more
effectively. It can help
production manager to maintain
continuity and implement
innovation in production
process.
For this skill behaviour of
production manager should be
learning oriented.
2 For this skill project manager
need to have knowledge of
technical process of the
organization and product
requirement.
Project Management Skill are
important for production
manager to manage the
production process efficiently.
The behaviour of the production
manager need to be based on the
knowledge oriented and positive
3 For problem solving skill this
is important for manager to
have critical knowledge of
complete product development
process.
Problem solving skill can help
the production manager to
maintain continuity in
production department.
For problem solving skill behaviour
of the production manager need to
ne solution oriented.
4 For communication skill
production manager need to
have effective technical
knowledge of machines and
processes that are used in
production department.
This skill is important for the
production manager to maintain
the communication of aims and
objectives in effective manner.
For this skill attitude of the
manager should be positive and
energetic.
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5 Information technology skill
require knowledge of basic
computer and devices and tools
that are used in Information
Technology system
Information Technology is
important for the production
manager to manage the
production process efficiently.
For this skill learning oriented
behaviour can help manager to
understand IT skills more
effectivel.
Activity 1a)
MY PERSONAL DEVELOPMENTAL PORTFOLIO
MY JOB ROLE I Production Manager
PERSONAL AND PROFESSIONAL SKILLS AUDIT
Knowledge and skills which I consider to be
important for my current job role
My ability rating (1-5)
1 Communication Skill
2 Technical Skills
3 Problem Solving Skills
4 Information Technology Skills
5 Process management skills
4
3
3
4
4
Knowledge and skills which I consider to be
important for my future career
development/job role
My ability rating (1-5)
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1 Management skills
2 Core Technical Skills
3 Analytical Skills
4 Risk Management
5 Organization Skill
3
3
3
4
3
Rating:
1 = No current knowledge or skill
2 = Some awareness, but not sufficiently competent to use it
3 = Familiar with and able to use the knowledge or skill
4 = Proficient in the knowledge or skill and able to show others how to use it
5 = Expert, with a high degree of skill and/or comprehensive knowledge
EVALUATION OF MY SKILLS AUDIT(M1)
Knowledge,
skills and
behaviour
identified
above.
Evaluation of my Knowledge, skills and behaviour 1 2 3 4
1 Management
skills
2 Core Technical
Skills
3 Analytical
Skills
4 Risk
Management
5 Organization
Skill
Need more knowledge and behavioural changes
Need core technical knowledge for developing technical
skills.
Analytical need to be developed for better quality
controlling process.
Risk management skill is required for better handling of
risk with in operation
This skill is required for better implementation process.
*
*
*
*
*
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SWOT ANALYSIS
STRENGTHS
1 Enthusiastic and Inspiring behaviour
Excellent
2 Flexible Operation
3 Effective in cooperation process
4 Creativity in operation
5 Communication Skills
THREATS
1 No commercial Experience
2 Issues in Recruitment process
3 Unused to working in different working
environment
4 No specific technical skills
5 Lack of management skill
WEAKNESSES
1 Poor organization skills
2 Poor computer skill
3 Lack of risk management skills
4 Ineffective planning kill
5 Bored of routine work
OPPORTUNITIES
1 New career direction
2 New challenges in business operation
3 Fewer restraints
4 More autonomy
5 Experience in difficult working environment
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Personal Development Plan (PDP)
What are my
objectives?
(short & long
term)
Success
criteria
What activities/actions do I need
to undertake to achieve my
objectives?
Implementation –how activities
will be applied to achieve
objectives
What support/resources do I
need to achieve my objectives
Target date for
achieving my
objectives
1 Management
skills
Effective
manage
ment
skills
Using tools like gant chart
and project management
process.
Help to manage tasks with
in time limit.
Earn to use management
tools
20/09/2023
2 Core Technical
Skills
Sound
knowled
ge of
core
technolo
gy
Joining coaching classes Help to develop knowledge
about organization
processes
Develop learning skill 10/08/2020
3 Analytical Skills Effective
analytic
al skills
Developing knowledge
regarding company
operations.
Help to analysis the
operations that are
performed in organization.
Assess various process
and challenges by taking
time
10/01/2023
4 Risk
management
Skills
Capabilit
y to
manage
the risk
with in
organiza
tion
Develop more technological
and operational knowledge
Help to solve various
problems in operations.
Develop practical
knowledge
01/0122
5 Organization
Skill
Effective
manage
ment
capabilit
y in
organiza
tion
process
Using various tools to
effectively manage the
operation with in
organization.
Provide capability to
manage all tasks efficiently.
Improve the monitoring of
operations in the
organization production
department
01/02/2020
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