Case Study: Developing Induction Booklet and Checklist for Grand Hotel

This case study presents the development of an induction program for new staff at the Grand Hotel in Sydney, Australia, focusing on the role of a Recruitment Manager. The assignment requires the creation of an induction booklet, detailing essential information such as induction activities, timelines, and company policies, including guidelines for workplace conduct (e.g., alcohol consumption), employee benefits, dress codes, and organizational structure. Furthermore, the solution provides a detailed induction checklist, covering key areas like job-specific training, terms and conditions of employment, and health and safety protocols, including hazard identification and risk assessment templates. The assignment also addresses practical aspects such as reporting structures and emergency procedures to ensure a comprehensive onboarding experience for new hires.

Running head: INDUCTION PROGRAM AT SYDNEY
INDUCTION PROGRAM AT SYDNEY
Name of the Student
Name of the University
Author note

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INDUCTION PROGRAM AT SYDNEY
Induction booklet
As the Recruitment Manager in the Grand Hotel situated in Martin Place at Sydney, I
need to prepare an induction booklet for the newly introduced staffs in the hotel (El-Shamy
2016). The information that needs to be there in the induction booklet is primarily about the
induction activities with their respective durations and deadlines. An Induction program must
have suggested and recommended activities planned by the higher authorities of the organization
with the consent of assistant managers and attendants (Suhag 2017). The activities are generally
planned for up to 5 days program but keeps the backup plan of implementing more events related
to the primary event in the near future. This information should be included that the activities in
the booklet are subjected to be flexible but are printed with the estimated timelines (Augustine-
Shaw 2015). Before inducing any information it has to be kept in mind that the employees who
are attending the meeting re fresh to the organization and would really understand the company’s
intriguing policies. It is better to wrap up in a nutshell the main objectives making them
understand the basic job roles and responsibilities and prepare the task agenda accordingly. More
information that can be added in the booklet of induction is the guidelines for the roles namely,
dry (Choi 2016). It includes drinking alcohol in the workplace can cause harmful impacts on the
worker’s health as it can impair the physical balance and audio visual sensations. It can disturb
the mental condition, stability of focusing to work and staying alert. A person who is under the
dosage pf alcohol is prone to meet an accident in workplace premises and can cause harm to
others as well (Boella 2017). The information should include about the company and business
policies in a very brief note. The leaves and holidays the employees are eligible for. The
probation period they would be kept for and the benefits they are addressed to should all be
mentioned in the booklet. The details of the company, blanks should be there for filling up the

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employee details are mandatory to be included. The company policy regarding dress codes
should be mentioned and the hierarchy of the organization structure, its culture and office
timings and shift details should be included on the priority basis (Acquah 2015).
Induction Checklist
SUBJECT TRAINING DATE TRAINER
THE JOB
Workstation
Reporting manager
JD
Standard of performances
Skills for job
Other staffs of Department
Department Layout
Meal Timings
Toilet
Recess Timings
Uniforms
Accommodations
Rosters
Day Offs
Durations of Work
Required Overtime
Notice-Board for Staffs
Trainee's Signature:- __________________ Date:- ________________

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INDUCTION PROGRAM AT SYDNEY
SUBJECT TRAINING
DATE
TRAINER
TERMS &CONDITIONS OF
EMPLOYMENT
Contracts of Employments
Payment & Deduction
Method of payments
Overtime payment rating
Holidays Taken
Payment for Public Holiday
Sick Leave Payment
Reporting of Sickness
Probationary durations
Schemes for pension
Maternity Leaves
Time keeping strategy
Notice Periods
Grievances/Disciplinary Procedure
TU Memberships
Terminations
Trainee's Signature:- __________________ Date:- ________________
SUBJECT TRAINING TRAINER

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INDUCTION PROGRAM AT SYDNEY
DATE
HEALTH AND SAFETY
Prevention of fre
Fire Extinguisher & Emergency Exit
Procedures for Evacuation
Prevention measures for Accidents
First Aid facility
Security & Safety Procedure
Restricted Smoking Zones
Safety Regulations
Safety tools/Equipment/wear
Lifting Procedure
Personal Health & Hygiene
Personal Grooming areas
Trainee's Signature:- __________________ Date:- ________________
SUBJECT TRAINING DATE TRAINER

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THE HOTEL
Overview & Settings
Strategies of Hotel Marketing
Product & Service
Organisational Chart
Hotel Layout
Trainee's Signature:- __________________ Date:- ________________
SUBJECT TRAINING
DATE
TRAINER
TRAINING ARRANGMENT
Training background
Training Programme
Career Prospects
Performances verification System
Trainee's Signature:- __________________ Date:- ________________

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References
Acquah, M.A., 2015. Perceived HRM Practices and Turnover Intention: The Mediating Role of
Job Embeddedness. A Study of the Hotel Industry in Ghana (Doctoral dissertation, Doctoral
dissertation, University of Ghana).
Augustine-Shaw, D., 2015. Leadership and learning: Identifying an effective design for
mentoring new building leaders. Delta kappa gamma bulletin, 81(2), p.21.
Boella, M., 2017. Human resource management in the hotel and catering industry. Routledge.
Choi, J.D., 2016. Dynamic feature induction: The last gist to the state-of-the-art. In Proceedings
of the 2016 Conference of the North American Chapter of the Association for Computational
Linguistics: Human Language Technologies(pp. 271-281).
El-Shamy, S., 2016. Dynamic induction: Games, activities and ideas to revitalize your employee
induction process. Routledge.
Kalousis, I., 2019. Employee Motivation in Hotel Industry. Top Man-agement and employees, a
comparison of perspec-tives, in 5*, 4* hotels of Thessaloniki”.
Morya, K.K. and Yadav, S., 2015. EMPLOYEE ENGAGEMENT & INTERNAL EMPLOYER
BRANDING: A STUDY OF SERVICE INDUSTRY.
Suhag, N., 2017. The Impact of Training on Team Effectiveness in Hotel Industry. Available at
SSRN 3065770.