INP202 Industry Practicum Report Module 2: Assistant Manager Role

This report is an industry practicum reflective journal entry for INP202, focusing on the role of an Assistant Manager at the Regent Park Resort in Sylhet, Bangladesh. It explores the impact of the manager on their peers and the working environment. The report delves into the service marketing mix, emphasizing the importance of a clear mission and vision in guiding employees and achieving organizational goals. It examines the service package and its components, considering the product life cycle and the historical context of the resort, including its multicultural employee base and its impact on the working environment. The report also analyzes the servicescape, highlighting the positive and harmonious working environment fostered by the Assistant Manager, which contributes to employee bonding. The report concludes by summarizing the practicum, emphasizing how the Assistant Manager sets an example for employees and maintains positive relationships. The report is written in accordance with APA 6th edition guidelines, with in-text citations and references. This report is a part of a series of reflective journals submitted for the INP202 course.

Running head - INDUSTRY PRACTICUM REPORT
Industry Practicum Report
Name of the student
Name of the university
Author’s note

1INDUSTRY PRACTICUM REPORT
Introduction
The purpose of the paper is to provide general out-knowledge about the various
developments and the skills that are necessary by an assistance manager for maintaining the
work environment at a hotel industry (Alhelalat, 2015). The following report would be
discussing about the impact that a manager exhibits on their peers. It would also be
evaluating the relationship with the working environment of the organization.
Discussion
Service marketing mix
In an organization, it is important to set a mission and vision that is needed to be
followed and carried on with the work and the service that is being provided by the
organization to their customers. It helps the employees and the management of the
organization by guiding them to achieve the goals that are set by the organization
(Domínguez-Falcón, Martín-Santana & De Saá-Pérez, 2016).
Service Package
Being an Assistant Manager, it is necessary that they themselves follow the mission
and the vision statement as they act as a guiding tool to their peers. As they would be
following them, other employees that are impersonating them would follow them too. Thus,
as being the Assistant Manager of Regent Park Resort, it would be helpful for the
organization that they have been working by the provided guideline.
Product Life Cycle
The resort have an historical background as it have been witnesses of the Hindu-
Muslim riot, back in the old days (Bordean & Sonea, 2018). Thus, having an employees from
a multi-cultural background, it was estimated that the working environment at the resort

2INDUSTRY PRACTICUM REPORT
would be distorted with its historical background and would impact in the relationship
between the employees themselves. However, being as the Assistant Manager, it was
overseen that the working environment was not as it would have estimated to be.
Service-scape
Employees working in the organization have been working in total harmony by
helping each other and creating an aura of positivism (Boella, 2017). It also have been
achieved by the contribution of the Assistant Manager that have contributed to from the
bonding among the employees and keeping them in touch with every individual present at the
resort during working hours.
Conclusion
Thus, the report can be concluded by proving a brief overview of the practicum. The
report have discussed about the how an manger could impact their peers with their qualities
and the factors that make Assistant Manager helpful for making an example among the
employees. The report also have discussed about the relationship among the employees.

3INDUSTRY PRACTICUM REPORT
References
Alhelalat, J. A. (2015). Hospitality and non-hospitality graduate skills between education and
industry. Journal of Business Studies Quarterly, 6(4), 46.
Boella, M. (2017). Human resource management in the hotel and catering industry.
Routledge.
Bordean, O. N., & Sonea, A. (2018). Student satisfaction and perceived skills: any link to
employability?
Domínguez-Falcón, C., Martín-Santana, J. D., & De Saá-Pérez, P. (2016). Human resources
management and performance in the hotel industry: The role of the commitment and
satisfaction of managers versus supervisors. International Journal of Contemporary
Hospitality Management, 28(3), 490-515.