Comprehensive Report: Laws, Practices, and Equality in Hospitality

This report provides a comprehensive overview of the hospitality industry, delving into various aspects such as laws, safety regulations, data protection, and equality practices. It begins with an introduction to the industry, outlining its core functions and components, including hotels, restaurants, and event planning. The report then explores key legal frameworks governing the industry, including anti-discrimination laws, health and safety regulations, and data protection measures. It examines specific laws related to workplace safety, employee training, and the prevention of discrimination. The report also discusses the importance of data security, addressing threats and best practices for protecting guest information. Furthermore, it analyzes issues of equality within the hospitality sector, particularly gender inequality, and suggests steps to promote fair treatment and equal opportunities for all employees. The report concludes with a personal perspective on the advantages and disadvantages of working in the hospitality industry. It provides a detailed analysis of the industry's operational aspects and its adherence to legal and ethical standards, offering valuable insights into the challenges and opportunities within this dynamic sector.

Hospitality
Industry

Table of Contents
Hospitality........................................................................................................1
Industry ...............................................................................................................................1
Introduction..........................................................................................................................................3
Main body........................................................................................................................................4
Laws in hospitality industry.............................................................................................................4
Some laws which are used by hotel industry...................................................................................4
Anti discrimination..........................................................................................................................4
Health and Safety ............................................................................................................................5
Develop a safety plan.......................................................................................................................5
Strengthing the training of housekeeper..........................................................................................5
Inspection of workplace...................................................................................................................6
Regular talks with your workers. ....................................................................................................6
Maintain records .............................................................................................................................6
Safety will be important part...........................................................................................................6
3. Data protection.............................................................................................................................6
Equality ...........................................................................................................................................7
Report ..................................................................................................................................................8
Conclusion............................................................................................................................................9
References..........................................................................................................................................10

Introduction
It is the industry which is responsible for giving primary food services and temporary places such as
hotels, conference centers, resorts or amusement parks. The industry of catering is conneted with
the hospitaity industry providing food services to such institutions which are schools, hospitals and
in private industry provide food service to cafeterias or motion picture studios and private parties.
The fields which comes under hospitality industry are event planning, travelling and additional
fields within the tourism industry. Hospitality industry is basically depends on the availability of
convenience time and disposal income. They are consist of multiple groups such as direct
operations and facility maintenance. The roots of hospitality industry was in western world in the
social assistance form directed to rome. Hospitality industry have some laws regarding through their
safety and health plans, equality, discrimination and safety plans. There are so many benefits and
disadvantages too in this industry so working with hospitality industry seems to be good experience.

Main body
Laws in hospitality industry
It is a social and legal practice which is related to the treatment of guest. Laws of hospitality are
engaged to protect both guests and hosts against injury, whether it is intentonally or accidentaly.
Hospitality industry is surrounded with entertainment, arts, recreation and food services. Laws of
industry are related to the employees and their health safety, protection, labor laws, hygiene, privacy
and contracts(Kandampully, Zhang and Bilgihan., 2015).
Some laws which are used by hotel industry.
Anti discrimination
Hotels which are attempting to remove discrimination and harassment they will provide better
services to customer and provide better workplace for the staff of industry.
The law of anti discrimination gives good guide to hotel for creating fair and constant policies and
procedures. The results of discrimination against customer or staff can be low morale and
productivity, poor customer service, high staff turnover, reputation loss and costly legal actions.
Federal legislation, which is manage by australian human rights commission, who also covers
discrimination and it is based on someones religion, political opinion, medical record, criminal
record and social origin. Discrimination in more than one area that concern hotel is against the law
and these concerns are the goods and services provided by hotel, which includes adjustment for
different situation and the practices for hotels employement.
There are 2 types of discrimination: Direct discrimination and indirect discrimination(Pirani and
Arafat., 2016).
Direct discrimination
It is the treatment for unfair and unequal discrimination.
Indirect discrimination
Discrimination which are unfair to particular groups and they have a requirement of practice, rule,
policy and procedure which affect and same for everyone is a indirect discrimination. Unless the
requirement is moderate with regards to financial assets which is likely to be indirect
discrimination.
Legal responsibilities for anti discrimination

hotelier is responsible for assuring that the legislation of anti discrimination is followed in thier
hotel. When someone special has been authorized on the place of hotelier, such as supervisor or
manager acts in a harassing way, the hotelier still will be liable for legal discrimination.
There are some steps to prevent from this discrimination from happening(Bharwani and Jauhari.,
2017).
Steps
Hotelier can take these steps which are reasonable:
Start equal opportunity for employment policies, harassment policies and procedure of grievance.
Provide training to staff that will assure them to aware of their rights and responsibilities in relation
with anti discrimination legislation.
Be clear with your employees that which kind of behaviour is not going to accept in the workplace.
Health and Safety
The OSHA which comes under the labour department of U.S., which regulates and manage private
and public workplace health and safety. Hotels are failing for not able to provide proper protective
equipment for their staff. During inspections of OSHA they caught hotel industry is not following
safety regulations. Hotels can also face some attractive challenges regarding to the health and safety
improvements for employees. Treatment given to employees in hotels can increase the risk of
employee injury. The highest injury risk can be face by hosekeeping employees because the
workload on them can lead to sprain, strain and tears. Slips and falls gives injuries to employees in
the hotel industry. Hotel industry have to focus on the prevention of housekeeping employees. It
includes injury developing, prevention from illness, training employees and mainataining
recordkeeping on this program. There are some ways which can help hotel to improve in its safety.
Develop a safety plan.
Working as employeer you must know about hazards in your work place and take necessary steps to
remove or minimize them. Build a saftey plan. Make believe your employees that you will do to
asssure their safety and tell them what you are expecting from them. Every employee have access to
first aid kit.
Strengthing the training of housekeeper.
Give time to your workers to train them. Guide them or show them that how to do a particular tasks.
Give written instructions and procedure of safe working. Manage people to assure that they are
working on training program.

Inspection of workplace.
Keep checking all tools and equipments on regular basis that they are working fine and sfe to use.
Check warehouses also and review safe working procedure.
Regular talks with your workers.
Create a surrounding which supports open communication and that is important for the industry.
Meet with your staff regularly to know that what is running in hotel and discuss about health and
safety issues. Encourage or support them to share their thoughts and ideas on how industry can
improve safety in hotel.
Maintain records
Keep records of all the activities about treatment of first aid, inspections, investigate about incidents
and training activities. All these records will help you to analyze that what are the unsafe conditions
or the procedure of work(Jones, Hillier and Comfort., 2016.).
Safety will be important part
Safety is the important part of every industry. Giving commitment of health and safety makes good
business relation because for saving your resources which are your people then you have to protect
them from every hazard(Kim, Vogt and Knutson., 2015).
3. Data protection
Secutity of data and the risk in the hospitality is extended and which is hiting the reputation of hotel
because if information of guests should be given to any one theis will create problem for that
particular hotel. The risk is not just the security of data but they have to maintain the future
survivability of the hospitality companies, there are many who are not able to consume the loss
resulting for fines which are non compliance.
Threats inside the hospitality industry are that employees are selling personal or any kind of data to
the third person without asking from the organization and without informing that organization who
employs them. Such Threats inside hospitality takes place to data on preference of customer and
behaviour, through which so many hospitality companies can take data at multiple touchpoints,
linking with their websites, generate data on booking and to review data. This data can provide
advantage to those who get this data and it will be very ueful to them to gain competitive advantage.
Data security practices in hospitality.
Protecting data in hospitality sector by some practices which are:

Always hide information after payment done from card.
For mainatining a proper trained workforce run training programs on continous basis in
cybersecurity.
Use safety measures of cybersecurity like firewalls, monitoring of network, anti malware and
filtering of traffic to protect them from common threats.
Do tests against your hospitality cybersecurity defense that it is working fine or not and with this
test you will get that at which point a hacker can hack the system.
For managing all our customer data we need a plan and this is necessary step for protecting data
from third party and the most effective and best way of doing this is to build an security information
system management. This is regarding the individual roles and responsibilities for data and how it is
processed from addition to discarding, and this is importabnt for those in the industry of hospitality.
Failure to instructions wiht the laws of UK data protection and which will result in consequences
for your guests under the hospitality sector. After getting the whole understanding of data security
risks and by choosing best practices for those risks industry can improve cybersecurity and protect
data of people through various processess and peocedures(Radojevic, Stanisic and Stanic., 2015.).
Equality
Hospitality industry is facing unique and complex set of problems when there is a talk of presenting
women in front of whole industry. If we look at hospitality and industry of tourism then gender
inequality creates problem. In high level of hospitality industry the percentage of women is very
low. Their is a gender biasness in some industry where they see difference in women and men and
at the time of salary they give less salary because of gender and because they are women. The
hospitality industry thinks that women cant do anything thats why they pay more to men employees
in compare with women. Hospitality industry have to remove this gender equality they have to treat
fairly both male and female employees. First of all at he time of recruitment and promotion take
your decision fairly. Provide task without discrimination and give responsibilities to them. It is
important to understand the gender inequality and they have to control it with carefully. Investing
more in the education of staff to help them to learn new skills. With the help of this industry have to
know that how to correct thhe gender ineqaulity. They have to give same benefits which they are
giving o other employees. Equality in the hospitality is very important because if inndustry behaves
same with everyone then employees will give their best and they will put more efforts in their work
and this will lead to better esult in their work also and helps industry in growing nore. So the best
thing is to treat everyone same not judge on their caste, religion or any physical disabilities because
every employee is prcious for our industry(Ionel, 2016).

Report
According to me hospitality industry is very beautiful and full of colors in it thats why most of the
people take hospitality as a carrer because a job in the hotel industry is a great deal and it gives you
freedom and mobility option a swell as this is a rare opportunity to meet and interact with different
kinds of people from all corners of life. I notices that who wants a adventourous life they can join
hospitality industry because it is related to the world of tourism. I am active and i have a great skills
of leadership which helps in making good hotel managers and creative leaders. From my point of
view there are so many advantages of choosing hospitality industry because through this i can roam
different hotels, restaurants, and travel and meet with different peoples all over the world. I heard
from so many people that they hate hospitality industry because of work routine(Huang and et.al.,
2016). For me it is fashionable and i love the diversity of the industry. I experienced so many
advantages while working with hospitality industry which are meeting with new peoples such as
leaders, politicians, celebritites and actors. Industry gives tips and bonuses to us and provide trips to
so many countries and working in abroad is a great experience and in abroad the percentage of tips
are high and they provide excellent services to me. I just have to pay service charge when i satyed at
a luxury hotel all i have to pay a travel charge of cruise. I faced so many challenges while working
with a industry because it develops person thinking ability and after developing our mind i am more
creative in hotel industry. I agree that hospitality industries are different because i saw so many
poeples who are growing with the help of hospitality industries and some of are craving for
promotion. The best thing about which i experienced is salary satisfaction becasue they provide so
many services including effective salary(Falk, 2016). It gives me positive experience while working
with hospitality industry(Neirotti, Raguseo and Paolucci., 2016).
It is best for me because i have a problem of waking late in the morning and this will help me to
wake up early in the morning. The best thing i experienced is that they have two working shifts
which aree morning and night shift. Which shift you will prefer its on you i like to wake up early in
the morning so i prefer morning shift. The hectic work remove your laziness and gives u motivation
and energy fot the whole day survival. There are some benfits which we can enjoy them. Events are
the best option for earning more because in this i have attended the event and at some event there is
a lot of work and at some we just have to paas the time and they will pay you lot for just 2-3 day
woprking. There are so many events for earning work and without joining hotel industry some of
the event managers can hire you for the event. The money for the event is depend on that event that
how big is that event it is(Ling, Liu and Wu., 2017). For me hospitality jobs are easy to start
because i was preparing for something else adn if i want tyo join hospitality industry in the mid
teram i have a advantage that i can take admission in mid term too. The best thing which i want to
tell is that we can experience lot of new dishes and eats varieties of food items. This is the best part

of hospitality industry that we can taste varieties of dishes. I experienced lots of things while
working with this industry like if we work with this industry we will feel like home. Every
employee seems to be a family member and their is lot of fun it doesnt feel like that i was stay away
from home. I miss all that people when i am going to leave this hospitality industry because they
treat me like as my family provide every happiness and all the benefits which they are recieving.
Hospitality industry is huge and connected there is chance that i can meet my hospitality friends in
my ahead career. I experienced that hospitality career is a huge industry and people who are
working in hotel industry can hired anywhere in other companies too. I need some evidence from
those people who says that hospitality industry creates negative impact on their life. I too get
motivated about hospitality industry when i heard that their are these advantages when you work
with hospitality industry. The best part of hospitality industry is i can work anywhere in any city,
town or small areas where any hotel is situated because there are so many scopes in the world for
hotel industry. According to my experience i would like to say that the future of hospitality is bright
and i noticed that from 1 in 10 people are employed from the hospitaity industry from a long time. It
is not like that their are only advantages of working in hotel industry i saw and i too experienced
that their are prons and cons both and the disadvantage of the industry is that they are so demanding
and it is stressful. I have to work for 24/7 adn whole 365 days or i can say year. I was working and
others are doing fun and the one more negative thing about is that sometimes i have to spend more
then my working hours. Different shifts creates problems and extended hours make feel you tired.
Sometimes some of the workers need lots of dedication and they have to work for a long time and
after giving long time service you will be awarded with the best paying options(Ozturk, 2016). In
hospitality industry the clients are so demanding we have to work according to them. Their
demands are very stressful and difficult to fulfill. Im hospitality we have to arrange anything if it
was a last moment or the beginning. I faced so many problems while working with different clients
because of clients our management also messed up. My personal experience that if you are not in
habit of dealing the extreme pressure and the high expectations from clients then you will going to
be beat physically(Ali, Amin and Cobanoglu., 2016.).
Conclusion
From the above study it has been summarized that there are various laws which has been followed
by company. It has helped them in creating employees loyalty. Hospitality industry has been
engaged in providing safe working conditions to employees which has supported them in reducing

employees turnover. This has also supported industry in growing. Company has also been able to
gain competitive advantage because of the various laws they have been following. Firm has also
made use of laws related to anti discrimination in which they have provided equal opportunities to
people. This has supported hospitality industry in creating goodwill in market. It has supported firm
in also increasing their efficiency. There are various skills and competencies which is also been
required by the employers of hospitality industry. These skills has included decision making, time
management and problem solving. It has supported firm in growing and gaining competitive
advantage.
References
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