Analysis of Management Issues at Imperical Hotel, London

This report examines the management challenges faced by the Imperical Hotel in London, specifically focusing on the issue of ineffective leadership. The analysis identifies poor leadership and lack of employee motivation as primary concerns, leading to high staff turnover and substandard servic...Read More

INTRODUCTION TO
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
ANALYSIS OF INDIVIDUAL PROBLEMS.................................................................................1
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Management plays significant role in the organization, they are responsible to manage
people and raising their performance in the workplace. Managers are the person those who guide
the employees and motivate them so that they perform their work effective and retain in the firm
for longer duration. But there are many firms which are recently facing many management issues
(Bolman and Deal, 2017). These issues are related with poor leadership, poor motivation etc.
Due to which people are not feeling happy in workplace and they think to leave their jobs. This
management issues creating trouble for the business because in the absence of skilled labour
firms get failed to sustain in the market for longer duration. Present study is based on Issues in
the Imperical hotel, London. There have been many issued identified by Peter Farnsworth.
Current study will discuss issue of ineffective leadership in the corporation. It is the serious
management problem (Jaques, 2017). This is creating problem of high employee turnover in the
firm. It has been identified by the general manager that leaderships or mangers are unable to
monitor performance of the staff members in the hotels thus, they are unable to deliver standard
services to consumers. Recently company is not providing them any incentive that demotivate
them and they do not take interest in their jobs. It will explain the theories related with effective
management that can help the manager in resolving this problem in the hotel.
ANALYSIS OF INDIVIDUAL PROBLEMS
Imperical hotel is facing challengers related with operations, management etc. All these
issues are creating issue for the business to gain profit in the market and gain competitive
advantage (Goleman, 2017). There are several problems in the company such as poor guest
satisfaction, high staff turnover, negative working culture, ineffective leadership etc. All these
issue are required to be resolved soon so that entity can sustain in the market for longer duration.
Managers are the responsible people for the growth of employees and business as well.
They contribute well so that entity can meet with its goal and can earn more profit. If managers
are not performing well and are not treating employees well then it may create difficulty for the
people to raise their performance level (Waring, 2016). From the case of Imperical hotel it is
analysed that ineffective leadership is the major issue due to which performance of Imperical
hotel is getting affected. Earlier manager was unable to guide people well and monitor their
performance. That is the main reason that workers are unable to raise their standard. If managers
are not making effective control over performance of staff members then it may create difficulty
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for the firm to provide satisfactory services to consumers. By this way satisfaction level of
consumers get affected (Gond and et.al, 2016).
As per the view of Geisler and Wickramasinghe, (2015) system management theory is
considered as one of the most effective approacvh that explain that managers have to understand
the requirement of the business and have to guide their people in such manner so that these
requirements can be met. As earlier manager of Imperical hotel was unable to understand the
system and how different systems impact on the workers and their performance thus, individual
was ineffective in its work. This theory explains that all people have to work together and
managers have to make activities in such manner so that overall goal of the firm can be
accomplished. It is duty of manager that to examine patterns and coordinate with each other well.
This can help the mangers in performing their duties well (Hatch, 2018). Otherwise, they can get
failed to direct people well which will negatively impact on the employee's performance to great
extent.
Organization management system consists of subsystems. It is duty of managers that to
align all department and subsystem so that desired results can get generated. Suddaby, (2014)
argued that scientific management theory is another model that defines that ways through which
management can raise performance of the business and labour productivity. This approach has
been given by Frederick Winslow Taylor. Scientific management theory aims to improve
efficiency of the firm. This theory explains that this aim can be achieved by providing more
monitory benefits to the employees (Trujillo, 2014). As in the case of Imperical hotel staff
members were unable to perform their work well because they were not getting motivation from
their managers. There were not incentive system for the staff members. Apart from this, there
was no person who can direct them well. Earlier mangers was not able to monitor performance
of employees and controlling over their activities. In such condition issues was increasing in the
firm.
Scientific management theory of the Taylor believes that replacing the existing rule of
thumb work method with the scientific methods can help the managers in creating innovative
platform where employees can perform their work well (Management Theory of Frederick
Taylor, 2018). This is the great approach that assist managers in making proper monitoring over
the working activities of staff members and identifying issues in their performance. By this way
individual can take action to resolve their problem s and can provide them healthy environment
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where people can perform their duties well (Trujillo, 2014). Scientific management theory
describes that if managers give proper training to the workers and develop their skills then it will
be helpful for them to understand their responsibilities and performing well in the organization.
As in the case of Imperical hotel manager were ineffective in monitoring performance of
workers. Thus, they were not having any knowledge about issues in the activities of workers.
Thus, they were unable to control over these problems, In such condition people were unable to
perform as per the industry standards in the organization (Bolman and Deal, 2017).
It is the duty of management that to follow standard procedure to finish any task. They
have to monitor the performance of employees as well and have to ensure that individual follow
these standards. Mangers have to make them aware with scientific methods and have to ensured
that these methods are being followed in the workplace by employees. But in the case of
Imperical hotel, manager was unable to confirm that weather people are working well or not.
Individual was not measuring performance of the workers thus, people were delivering below
standard work in the firm (Goleman, 2017). Scientific management theory explain that managers
have to divide work in accurate manner and have to do proper planning. It is the way through
which mangers can allot responsibility to the employees as per their capabilities. But in the case
of Imperical hotel manager was unable to make proper planning and performance of the workers
were not being monitored correctly. That is complains were increasing at that time. In order to
improve performance of the workers it is very important for the management that to look at their
staff members and identify their skill. They have to give them work as per their capabilities and
skill. By this way people can become able to perform well in the workplace (Waring, 2016).
One of the key agenda of implementing scientific management theory in the workplace is
to improve economic efficiency of the business Managers are responsible to raise profit of the
firm and gaining competitive advantage. They have to work in such direction so that entity
become able to sustain in the market for longer duration. If managers are not performing well
then it may create issue for the business and cited firm main get failed to sustain in the market
for longer duration. When general manager has identified that earlier manager of Imperical hotel
was ineffective leader. As leaders have to guide their workers well and have to make them aware
with the industry standard (Goleman, 2017). But these managers was unable to direct people well
and making them aware with the standards. Thus, all the employees of the company were
delivering below standard performance.
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Scientific Management theory explain that management is required to develop fair
environment for all workers where they can get fair rewards on the bases of their performance.
Company always like to have such employee those who are performing well and contributing in
the success of business unit (Management Theory of Frederick Taylor, 2018). Thus, principle of
scientific management theory states that fair level of performance motivate the people in
organization and boost them to raise their level of performance in order to get high monitory
benefits. But in the Imperical hotel this issue was faced by the people that manager of the firm
was not paying any additional benefit to the workers for their performance. In such condition
people were feel demotivated and they do not perform well in the workplace. Another principle
of this management theory is that employer and manager should behave harmonized with all
employees. They have to develop healthy relationship with the staff members (Jaques, 2017).
This relationship support managers in understanding their needs and taking action so that their
these requirements can be accomplished. But as in the case manager of Imperical hotel were
ineffective. They were not concentrating on developing relationship with the employees. That is
why they were unaware with the level of performance of staff members.
An effective leadership is the approach in which managers motivate their workers and
encourage them to perform well in the organization. For that they have to provide them
additional reward, recognition so that they feel happy and put their best efforts in order to
achieve objective of the firm (Bolman and Deal, 2017). Manager should make effective
collaboration with different departments so that needs of consumers can be identified and
individual can guide their staff members accordingly. Giving appropriate training is the best way
through which manager can raise skill of workers and can make them loyal towards the brand.
Management should give full support to the employees so that they can share their feeling with
higher authorities. This will help the managers in implementing scientific methods of working
which will raise standard of working of the employees of Imperical hotel. By implementing IT
supports system and by continuous monitoring or reviewing management can become able to
resolve this issue effectively. Incentive support system is the best solution to resolve issue of
ineffective leadership in the Imperical hotel (Goleman, 2017). If managers of cited firm give
incentive to workers on the bases of their performance then it will help in analysing the person
who is performing well and identifying the people those who are not performing well. This is the
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great monitory tool that help in making necessary changes in the system so tat performance level
of all staff members can be improved soon (Geisler and Wickramasinghe, 2015).
CONCLUSION
From the above study it can be concluded that management are the key players' in the
organization. They have to guide people and have to give them proper training so that they
understand their responsibilities and perform well in the organization. Managers are required to
monitor performance of each workers and have to control over the working activities. This is the
way through which issues can be minimized. But if manager is unable to do the same then it will
impact on performance level of employees to great extent. Management theories are the models
that have set rule. These theories explain the way in which managers can manage business
activities properly. These rules assist the managers of the firm in guiding people well and making
them understanding with the industry standards. Ineffective leadership and poor monitoring and
controlling issue can be resolved by implementing scientific management theory in the Imperical
hotel. This theory has four major principle, all these guidelines develops undertaking of
management regarding managing people well. By developing healthy relationship with workers
and appreciating their work manager can motivate the staff members and can make them able to
perform well in organization. By this way entity can meet with its goal and can be able to sustain
in the market for longer duration.
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REFERENCES
Books and Journals
Bolman, L. G. and Deal, T. E., 2017. Reframing organizations: Artistry, choice, and leadership.
John Wiley & Sons.
Geisler, E. and Wickramasinghe, N., 2015. Principles of knowledge management: Theory,
practice, and cases. Routledge.
Goleman, D., 2017. Leadership That Gets Results (Harvard Business Review Classics). Harvard
Business Press.
Gond, J. P. and et.al., 2016. What do we mean by performativity in organizational and
management theory? The uses and abuses of performativity. International Journal of
Management Reviews. 18(4). pp.440-463.
Hatch, M. J., 2018. Organization theory: Modern, symbolic, and postmodern perspectives. Oxford
university press.
Jaques, E., 2017. Requisite organization: A total system for effective managerial organization and
managerial leadership for the 21st century. Routledge.
Suddaby, R., 2014. Editor's comments: Why theory?.
Trujillo, T., 2014. The modern cult of efficiency: Intermediary organizations and the new
scientific management. Educational Policy. 28(2). pp.207-232.
Waring, S. P., 2016. Taylorism transformed: Scientific management theory since 1945. UNC
Press Books.
Online
Management Theory of Frederick Taylor. 2018. [Online]. Available through
<https://www.business.com/articles/management-theory-of-frederick-taylor/>
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