INF60010 Assignment 1: Analysis of Swinburne Guru Consulting Services

This report provides a detailed analysis of Swinburne Guru Consulting, a coaching service, focusing on its current system and business challenges. It examines the company's background, challenges like insufficient space, staffing issues, and financial constraints, and proposes solutions for improvement. The report highlights the importance of information management, system analysis, and design in fostering business growth. It covers various aspects, including the need for skilled employees, financial stability, and the implementation of secure information systems. The report also emphasizes the importance of customer satisfaction and the use of networking to gather information. It also discusses the challenges faced by the firm and suggests ways to improve the coaching services and overall business operations, including the need for specialists and consultants to address the business's various needs.

REQUIREMENT ANALYSIS AND MODEL
BY
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Table of Contents
Executive summary.....................................................................................................................................2
Introduction.................................................................................................................................................2
The company background...........................................................................................................................3
Scope.........................................................................................................................................................10
Documentation..........................................................................................................................................10
Appendices................................................................................................................................................10
REFERENCES..........................................................................................................................................11

Executive summary
As any business purpose Swinburne Guru Consulting always aims at enlarging and growing and
spreading its activities to reach many customers. In the process of enlarging a business are
always being always challenges faced. In one way or another these challenges tends to slow the
growth of a business. Communication is always an essential aspect in a business. Information is
passed through communication posing it as being very key. Information management is what
makes a business to either grow or to fail which are the only two likely outcomes. The
assignment is all about giving a clear report to the customers about the services of Swinburne
Guru Consulting. Our main aim is to reach to all the customers and make them comfortable with
our coaching services (Laudon and Laudon2009).
According to Bombast and Zmud (2009) a good information system will always cater for a
business needs appropriately leading to its growth. An information management system helps an
organization to keep its information well and make it accessible to all employees and
stakeholders of a business. Swinburne Guru Consulting has in its own way decided to manage its
information; it has kept it information well for development of the firm. This firm has collected a
great sum of information from different fields. It is making an effort to collect more information
using viable ways. The firm is using networking to come up with appropriate ways to collect the
information(. Laudon, K.C. and Laudon, J.P., 2009. )
Above is a context diagram.
Introduction

System analysis is always very important to all the businesses. A design for a business is always
created or rather designed to assist a business make the rightful decisions and to make a progress.
All the decisions are made in accordance to the business design. My work is purposely for
enlighten the customers about our firm and about our services. The work will directly aim at
educating and persuading customer to try and enjoy our services. We have collected information
from various sources (DeLong and McLean 2012). We have collected our information from
library books, from the internet and from discussing amongst ourselves.
Data flow diagram of level 0
System analysis is purposefully conducted to enable the business to be successful. It is done with
an aim of studying the systems of an organization in order to identify and to be at per with the
objectives. It is a technique which is used to solve problems and drawbacks in a business.
System analysis ensures that the components of a business work effectively to attain the aimed
goal. A system design on the other hand concentrates on how to achieve the goals. Its main
function is to act as a manual or rather a guideline on how to achieve a certain goal.My work is
to improve the system analysis and system design for the Swinburne Guru Consulting firm .it has
to incorporate all what it takes for the betterment of the business and it services to the entire
customers area. The work of this firm being conclusively coaching work it has to take all it have
to take to implement objective and work towards them to achieve all it requires.
Below is the structure of my report ;
Introduction to the approach I used to write my report, highlighting the techniques I used to
produce my report, highlighting the problems or rather the challenges facing our
organization ,stating the most appropriate ways or guidelines that one has to use to deal with the
business drawbacks and challenges, summarizing the whole report. The main sources our
information is through wide consultation ,discussion interviews, library and research in the
internet platforms
Company /organization background
The Swinburne Guru Consulting majorly with coaching work type of business. They coach
people from different parts of the country. It is a very demanding time of work because for the

case of Emily she and the other permanent employees are very busy as stated in the case study.
Coaching demand for much mental and physical effort leading to high levels of fatigue. If the
coaching is in the field much physical energy is consumed (Chaffey and White 2010). In a case
where it is totally indoor then mental strains are incurred since explaining and demonstrating is
highly required. Covering a large area also leads to possibilities of having many
clients/customers who must be served by the firm thus the work load being much. There is a
likelihood that the Swinburne Guru Consulting hires people in contract basis to cater for
consultancy when all the permanent workers / employees are busy in the firm’s
activities(Burroughs, P.A., McDonnell, R., McDonnell, R.A. and Lloyd, C.D., 2015..) Emily and
her staff are always in a constant run to streamline their services. They want to make their
coaching service better and better every time.
All growing business face many challenges in their process of growth. The challenges are
diverse in nature; the cover from financial, manpower legal market to technological challenges.
Swinburne Guru Consulting is facing a number of challenges which we are going to discuss
below .We will go extra mile to stating ways which we think if implemented can bring a success
to the organization.
Having many workers in the firms makes it a requirement for the firm to make information. The
firm should allocate and feed information in secure webs servers and phone applications. For
example, using Microsoft share point you can set a company website portal which can be
accessed by all employees to access firm’s information at all time. Website links should also be
created to assist in spreading information to all the customers of the firm(Check land, P. and
Howell, S., 2018..)
The Swinburne Guru Consulting majorly with coaching work type of business. They coach
people from different parts of the country. It is a very demanding time of work because for the
case of Emily she and the other permanent employees are very busy as stated in the case study.
Coaching demand for much mental and physical effort leading to high levels of fatigue. If the
coaching is in the field much physical energy is consumed (Chaffey and White 2010). In a case
where it is totally indoor then mental strains are incurred since explaining and demonstrating is
highly required. Covering a large area also leads to possibilities of having many
clients/customers who must be served by the firm thus the work load being much. There is a
likelihood that the Swinburne Guru Consulting hires people in contract basis to cater for
consultancy when all the permanent workers / employees are busy in the firm’s activities. Emily
and her staff are always in a constant run to streamline their services. They want to make their
coaching service better and better every time. The business therefore have to be entering data in

inventories to assist in checks up in future
As any business either large scale or small scale must have some challenges or some shortfalls.
Challenges seems to bring business down but in a way they give the business a power to
rejuvenate and become powerful. Challenges are viewed to be internal or external depending on
where they originate from and how they affect the business. They are brought about by factors
which are either internal or external to the business. The business is facing a space problem. The
working space is not ample. The staffs run their business in a small office. This shows that
lighting, air circulation, walking and storing conditions are not favorable. When such conditions
are not favorable there is likely to be adverse effect. If lighting condition is not good the staffs
are likely to strain their eyes. As a result, they will end up with eye sicknesses thus lowering their
output in the business.( DeLong, W.H. and McLean, E.R., 2012.)
If air circulation conditions are not good, there is likelihood of spreading communicable
diseases. If staffs spread diseases among themselves the firm will end up at some point lacking
staff for they maybe would have taken a break for treatment purposes. Still on challenges if the
space is small, documents are likely to be misplaced. Finding them when they are needed wastes
a lot of time to retrieve them because they are pilled to create room for much space. The Guru
Consulting firm should therefore increase their working space by either shifting to a larger office
or constructing their office to be large enough for their operations (McNurlin and Sprague 2011).
Another great challenge facing the firm is insufficient staffs. The number of staffs is very low;
this is a great challenge since it forces Emily to hire man power from outside to assist in
coaching. She hires people to come in the business and assist in setting standards for the business
to go another higher level. The staffs also lack adequate skill for the business. Their skill is low
such that their employer (Emily) has to hire specialists from Bas to analyze and calculate for the
business to move to another higher level. Any business should always have some specialists to
do such jobs as analyzing different aspects of the business. Specialists should always be within

the business to assist anytime their services are needed. The future of this business is likely to be
doomed in case it doesn’t employ its own specialists. The business must put up strategies for a
future which must be bright to the business and the customers. For the betterment of the
coaching activities of the firm, it must have enough, well skilled employees.
One challenge of this fast growth of a firm or an association is that no single entrepreneur or
rather a CEO can work by him/herself alone. The CEO will need some help from other
specialists in the fields he has minimal skills at. Such cases are always true and it me means been
more obvious to the association. Emily being the CEO of this enterprise she doesn’t recognize
the whole lot at the time she consequently has given herself enough time to learn and regulate
absolutely to the brand new commercial enterprise she is proceeding to make bigger as much as.
In my opinion, a great number of drawbacks in a business are met by entirely experts so that the
business maybe a successful. These experts specialize in different fields. Welcoming
motivational speakers assist the CEO in improving the know-how and talents of workers that
they need to check into specific troubles at precise instances, and might offer the fine possible
effects (Longley et al 2015).
Finances will ever be a challenge to all expanding businesses All finances in the business must
be well taken care of. All transaction concerning finances must be carefully checked since
finances are the aspect number one which can make a business successful or not. For Emily and
her business to comfortably sustain customers, to comfortably coach the customer her business
bust be financially stable. In such a case a case the firm will have to get some loans if its own
finances will not be adequate.
Yes, Emily wants to enlarge the business but there is a lot of unknown factors when it comes to
dealing with the future. Emily will therefore have to do a lot in consulting a lot for the purpose of
the business. Consulting in wide range assist the association to have very many ideas and skills
on how to all with the customers during all the coaching session. All the customers needs must

be well catered for in the appropriate way dealing with all customers appropriately will entirely
come from an increased knowledge of dealing with the customers and is always gotten through
wide consultation and learning. For this reason, Swinburne Guru Consulting has to have expert
sin all the relevant sectors of the firm.
Serial
No.
Event
Type Event Trigger Source Use Case Respons
e
Destinatio
n
1 External
Client request
to tutor Tutor enquiry Client request Tutor details Receptionist
2 External
Receptionist
creates
assignment
 Name
 Address
Contact details
Receptionist
Create
assignment
Assignment
created Receptionist
3 External
Receptionist
sending
client’s
request
Update
Client’s
request
Receptionist Submit
request
Details to
coach
specialist
Coaching
specialist
4 External
Coaching
specialist
checks for
staff details
Status Coaching
Specialist
Manage
coaching
staff
 Time
availability
Coaching
Specialist

5 External
Coaching
specialist
searching
for tutor
Details
regarding job
Coaching
Specialist
Advertise
ment
Applicant
details Applicants
Scope
Our activities of coaching will extend to reach all people at their lowest level. We will train
people on the best topics as per your needs your ages, your objectives and your capabilities. We
will use a variety of techniques to reach you, we will offer door to door services, we will also be
meeting ibn social halls.
Documentation
In our business there will be a classical data flow. A data description in our case will be brief.
The main aim of our data is to get to the customers, and satisfy them of their needs. The various
way in which we will satisfy customers are as in accordance to what they really need. It will
always be a pleasure for us to make sure customers are as comfortable as they expected from our
organization’
Appendices
We gathered our information from different sources researched through the internet. We used
library books. We conducted interviews and we administered questions. Group discussion helped
us to much extend to reach a final decision.
REFERENCES
Laudon, K.C. and Laudon, J.P., 2009. Management information systems. Prentice Hall PTR.
Check land, P. and Howell, S., 2018. Information, systems and information systems: making
sense of the field (Vol. 1). Chi Chester: Wiley.
DeLong, W.H. and McLean, E.R., 2012. Information systems success: The quest for the
dependent variable. Information systems research, 3(1), pp.60-95.
Burroughs, P.A., McDonnell, R., McDonnell, R.A. and Lloyd, C.D., 2015. Principles of
geographical information systems. Oxford university press.
Bombast, I., Goldstein, D.K. and Mead, M., 2017. The case research strategy in studies of
information systems. MIS quarterly, pp.369-386.
Lindsey, S. and Raghavendra, C.S., 2012. PEGASIS: Power-efficient gathering in sensor
information systems. In Proceedings, IEEE aerospace conference (Vol. 3, pp. 3-3). IEEE.

Longley, P.A., Goodchild, M.F., Maguire, D.J. and Rhind, D.W., 2015. Geographic information
systems and science. John Wiley & Sons.
McNurlin, B.C. and Sprague, R.H., 2011. Information systems management in practice. Prentice
Hall PTR.
McLeod, R. and Schell, G.P., 2017. Management information systems (Vol. 10). USA:
Pearson/Prentice Hall.
Peffers, K., Tuunanen, T., Rothenberger, M.A. and Chatterjee, S., 2017. A design science
research methodology for information systems research. Journal of management information
systems, 24(3), pp.45-77.
Bombast, I. and Zmud, R.W., 2009. Empirical research in information systems: The practice or
relevance. MIS quarterly, 23(1), pp.3-16.
Chaffey, D. and White, G., 2010. Business information management: improving performance
using information systems. Pearson Edu