INF80028 Business Process Management: Swinburne Guru Consulting Report

This report undertakes a comprehensive analysis of Swinburne Guru Consulting (SGC), a small coaching business, focusing on its business processes and potential for reengineering. It begins with an executive summary, followed by an introduction that highlights the significance of business process automation and management (BPM). The report then delves into the role of organizational structure, strategies, and culture in redesign projects, specifically addressing SGC's adaptable, organic structure. It identifies and discusses critical issues hindering the company's growth, such as the need for online assignment ordering, group coaching sessions, and improved client-coach scheduling. A literature review examines BPM trends, including the introduction of bots, increased workforce collaboration, and adaptive case management. The report further reviews process analysis, design, and development, emphasizing its importance for SGC. Finally, the report presents process models for task acquisition to completion, coach management, and payment management, providing a detailed discussion of each. The references and an appendix complete the report.