Knowledge and Information Management in Technological Industry Report

This report provides an in-depth analysis of knowledge and information management practices within a technology organization, specifically focusing on Search Trade. The report begins with an introduction to knowledge management in the industry, highlighting its importance for decision-making and service improvement. It then offers an overview of the organization, its knowledge management approach, and the role of the IT department. The core of the report addresses various challenges faced by the organization in knowledge management, including communication issues, lack of file sharing, and inadequate social networks. The report also examines specific challenges within the IT department, such as data inconsistency and the limitations of current technology. A literature review supports the analysis, drawing on research to highlight key components of an effective knowledge framework and the importance of training and technology integration. The report concludes with recommendations for improvement, aiming to enhance knowledge sharing, improve project outcomes, and leverage information technology for better organizational performance.

knowledge and information management in project environment
[Document subtitle]

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Contents
Introduction.................................................................................................................................................2
Organization’s Overview..............................................................................................................................2
Knowledge Management in the Organization.............................................................................................3
Function of Information Technology Department.......................................................................................4
Knowledge Management Challenges in the Organization...........................................................................5
Challenges in Information Technology Department....................................................................................6
Literature Review........................................................................................................................................7
Knowledge Sharing Practice and the Challenges.........................................................................................8
Key Components of Effective Knowledge Framework.................................................................................9
Recommendations.....................................................................................................................................11
Conclusion.................................................................................................................................................11
REFERENCES..............................................................................................................................................13

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Introduction
The Knowledge management in the organizations of technological industry is an innovative
strategy that allows the employees of the organization to create various techniques and the
methods in order to collect and share the knowledge. Further, this will help in improving the
process of decision making which will result in improvised services of the providers of
technology. Being an individual, I have taken the organization of technological industry for my
report because I am familiar with the information and the knowledge management of the
company Search Trade as I worked there in the department of information technology for some
time in order to gain some experience. Furthermore, it has been observed that the information
technology is very important to disseminate and share the information as it offers applicable
tools which the employees can share the information and interact with it as well. Moreover, the
report will help in understanding Search Trade’s knowledge management and the function of
information. Also, the challenges which they are facing in information and the knowledge
management. The report will include the theoretical basis which will be taken from the various
research papers in order to provide great insights and recommendations to the organization of
technological industry. Further, the key components of the effective knowledge framework will
be given which helps the company to attain sustainable competitive advantage maximize
profitability by satisfying clients as per their needs.
Organization’s Overview
Search Trade is the organization which is being tasked by harnessing the technology of
information communication in relation to the engineering for the transformation of the public
sector. Further, the role of the organization contains the deployment of the broad range of
solutions of information communication technology in the public sector, expanding talent and

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capabilities in order to support the delivery of services of digitization and further deploying the
applications and the infrastructure of the Smart Nation. The organization has the functional and
the reliable services of the digitalization. As the organization uses data and technology in order
to deliver the experience of digitalization and further creates the connection among the society.
The organizations is always focuses in order to explore new capabilities by harnessing the
technology of information communication so that the interactions among the citizens can be
improvised and the customer’s expectations are completely met according to their expectations
and the requirements. According to the current plan of development, the management of the
organization’s leadership intend at improving the infrastructure of the organization by improving
knowledge management and the information of the organization.
Knowledge Management in the Organization
This organization of technological industry is one of the famous institutes of technology which
have electronic information system of information management. The organization uses the
information system in the knowledge management in order to coordinate with all the
departments of the organization. The system enables the sharing of information of the clients and
the knowledge of observations among the departments of the organization to maximize the
efficiency of the operations. It has been observed that the organization objective approach of
knowledge because the organization believes in theoretical knowledge as the knowledge is easily
codified and the embedded in the systems of framework and rules for the implementation of the
action (Cepeda, G., & Vera, D. 2007). The organization believes in this approach of knowledge
management because the work of professional service in the main focus and this kind of work
requires the application and the development of theoretical knowledge in order to deal with the

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clients. Further, the sharing of knowledge makes sure that the organization achieves the
sustainable competitive edge and further maintain it.
Furthermore, the strategy which is being used in the organization for the management of
knowledge is ineffective, and it is not reliable as well. Moreover, the strategy is not implemented
in most of the departments of the organization. The process of knowledge management is only
applied in the departments like information technology and the cyber security in order to get
advantage from the dissemination and the sharing of knowledge between the stakeholders and
maximizes the quality of services. Therefore, it is very important for the organizations to
implement the effective knowledge management in order to complete the projects on time, and
also the organization will be able to create coordination between the distinct projects of the
organization. Also, the knowledge management will help the organization in order to start a new
project effectively.
Function of Information Technology Department
The information technology department in the organization of technological industry is mainly
responsible in order to maintain the infrastructure of the information technology. The department
of information is basically involved in the configuration of the WiFi and the network, managing
the server access, monitoring the access to the internet, repairing and troubleshooting the devices
of the computer, addressing the issues related to security and maintaining the stored data of
patients in the database. Further, the department of the information technology is responsible for
offering information reports and the requirements on the network inventory and the computer to
the management of the organization of technological industry. Furthermore, the department of
information manages the system of e-services that send messages to the employees and the

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clients (Chen, C. J., & Huang, J. W. 2007). The department continuously organizes the programs
of training so that the employees can use the system effectively.
It has been observed that the organization of technological industry is utilizing the intranet relied
share-point as it is a juncture of contact for the management of documentations, and the tool of
information and knowledge sharing. The items are being uploaded to the network of cloud
through the portal of the intranet which will be only assessed by the authorized users. This
creates a linkage among the individuals, teams and the groups so that the information can be
transmitted at a faster rate. As the organization uses objectivity knowledge, the share-point will
help the individuals in order to share the knowledge and the personal experience with ease
because the share-point is being connected to tacit knowledge through the communication.
Knowledge Management Challenges in the Organization
The department of the information of the organization encounters various challenges that impact
the efficient utilization and the implementation of the knowledge management (Dalkir, K., &
Liebowitz, J. 2011). The issues that are impacting the dissemination and the knowledge of the
technolgical organization are:
 The departments and the administration of the organization are unable to communicate
efficiently and effectively with one another that impacts the collection of data,
collaboration and the sharing of information.
 There is a lack of sharing file application within the system due to which the employees
can interact and the share the files which contain the information of clients.
 The organisation has the lack of time in order to share and disseminate the knowledge by
identifying the requirement of particular knowledge.
 The organization of technological industry do not have an adequate social network.

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 Some of the professionals of the organization are dominant in order to share implicit
knowledge rather than tacit knowledge because of the experience and the know-how
which requires observation, learning and the interaction skills for the problem solving.
 The organization is lacking in the managerial and the leadership direction on the basis of
communication and the sharing of knowledge.
 The organization doesn’t have the appropriate coordination among all the departments in
order to maximize effectiveness.
 The culture of the organization has created the hurdles for the management of the
knowledge and the information.
 There is no coordination among the employees as they do not get adequate knowledge
during the projects.
Challenges in Information Technology Department
There are various challenges in information which are being faced by the organization of
technological industry and they are not able to offer their services to the clients adequately. The
issues that are impacting the future growth of the organization are:
 The organization doesn’t have the data mechanism which differentiates the public and the
private data for the purpose of sharing and disseminating the information.
 The technology integration has not been adequately done in the various departments
which impact the coordination within the departments and the organization’s overall
performance.
 The problem of information in the organization has given rise to the issues like
inconsistency and the incompatibility of the data that needs more time in order to extract,
reconstruct and store the knowledge.

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 The departments of the organizations use distinct ways to collect and store the data
according to their comfort level.
 In some departments, the employees have restricted access to the system, and they use the
methods which are paper based in order to collect and disseminate the information.
 The information structure of the information technology has poor reliability and the
performance which impacts how the employees use the technology in order to share and
disseminate the knowledge.
 As the organization is using share-point to share and disseminate the information, it
sometimes creates the problems for the employees because it is not as effective as other
tools of the information technology.
 The employees are not able to interact with ease to share the information and the
communication within the organization is becoming chaotic.
Literature Review
The programs of skill development and training are very important in equipping the employees
of organization along with the skills and the knowledge in order to use the methods and tools of
the knowledge management. The components of the system which supports sharing and the
dissemination of the knowledge can enhance the adaptation of the system of knowledge
management. The employees requires expressing the commitment and the focus in sharing and
disseminating the knowledge to the colleagues. Further, the research demonstrated the various
domains and the dimensions of the knowledge in the institute that enhance the effective sharing
and the dissemination of the information (De Vries et al., 2006). The development of the
domains in all the departments of the organizations can help in encouraging collaboration,

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various networks of knowledge and the communication. The knowledge management enhances
the interaction within the employees and will further contribute to the adaptation of the system.
A robust framework for sharing the knowledge in an institution is required which further helps
the employees in order to collaborate in communities, teams and the networks of knowledge.
This will help in improvising the dissemination and the sharing of the knowledge management in
the organization. The knowledge management’s success is being determined through the
approach which is being used by various organizations in the technology integration along with
the employees. According to the researchers, the environment where the trust is being promoted
among the employees, the level of sharing knowledge is comparatively high (Du Plessis, M.
2007).
The department of the information technology at the organization must identify and create some
channel of communication and further implement them in order to expand the information
sharing and the communication among employees. All the departments of the organization must
offer programs for the training and the technical support to the employees to make sure the
smooth process of the knowledge management. Further, the organization must support the
creation as the investment in the expansion of the infrastructure of information technology.
The organization must focus on the capacity of the information system in enhancing the
dissemination and the sharing of the knowledge (Easterby et al., 2011). Moreover, the approach
will help in developing the conducive culture and the environment where the shared knowledge
by the employees can be appropriately utilized in the process of decision making. The
management of the organization must encourage the development of communities, teams,
various networks and the connections between the employees in order to improvise the level of
sharing knowledge and the collaboration.

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Knowledge Sharing Practice and the Challenges
It has been observed that the employees who are working in the organization found the
knowledge management and the information inefficient and they required to facilitate the sharing
of knowledge. Further, the strategy which is being used by the organization for the knowledge
management and the information is not successful at all. As there are some weaknesses which
cause the failure of the system during the project and impacts the organization adversely in order
to provide the services of information communication (Cabrera, et al., 2006). Further, it has been
noticed that most of the employees were not using the share-point as they found that the system
of information technology is not really reliable as it is expected to be. The employs were afraid
to expose and lose the data because of the loopholes in the security. It has been identified that
there is a gap between the process of knowledge management and the information of the
organization.
The process of knowledge management of the organization is not efficient enough, and it further
makes difficult for the employees in order to get the required knowledge, and they are unable to
share the information and the knowledge with others. The employees require appropriate
technology in order to make the knowledge management effective. Further, it has been observed
that there is a lack of coordination among the employees and they are finding difficulty in order
to use objectivity knowledge management as the employees is not getting the adequate
information because of improper form of communication. Furthermore, the employees believed
that the lack of channels of communication is the greatest hurdle in order to share and
disseminate the knowledge. The resources which are being identified are the sharing of
application files, etc. are the most important resources for the effective process of knowledge
management.

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Key Components of Effective Knowledge Framework
This section will help in understanding the key components of the framework of knowledge
management in order to make the system effective. Like the organization should develop the
strategy for the implementation of the knowledge management. The department of the
information and the along with the other departments must develop a schedule and the strategy in
order to make the knowledge management effective. Then, the organization should try to
implement the technology so that the management offers the information department with the
equipment of the technology and the various tools which are required to implement the effective
system which will further support the dissemination and the sharing of knowledge in the
organization. Further, the other component is the involvement of the employees in the
implementation of the knowledge management. The management of the organization must create
the teams in the departments which will further get involved in the strategy implementation of
the knowledge management (Baxter et al., 2009). As a result, this will help in generating
awareness among the employees towards the knowledge management and their performance will
be maximized. Another component is the flexibility in the strategy of knowledge management as
the organization operates in such an environment which rapidly changes and if the strategy of the
knowledge management will be flexible then the organization will be able to adopt such changes.
The strategy of the knowledge management should be flexible enough so that it encourages
scalability. The other component in the framework of effective knowledge is the establishment of
the evaluation methods for the effective knowledge management. Once, the system is being
implemented then there will be a requirement to track the effectiveness and the adaptation in
improvising activities which will be related to the dissemination and the sharing of the
knowledge. Therefore, the evaluation strategy of the knowledge management will help the

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organization to access the overall success of the operations of the organization and the
performance of the employees along with all the departments.
Recommendations
The organization of the technological industry must use the enterprise resource planning system
in the department of information technology as this will further help in improving the
management of knowledge. As this will enable the organization to have the clear visibility into
the significant processes, through all the departments of the organization. Furthermore, this will
give rise to the coherent and the automatic workflow from a single department to the other. This
will help in keeping track of all the activities which will be processed and will help the
employees to improve their performance. Also, the single and the unified system of reporting
will be developed in order to analyze the activities and the statistics of the employees. Moreover,
the organization will be able to maximize the integration of e-commerce, and this will help the
organization to offer the best quality services to the clients, and also they will be able to keep
track of all information of the clients. As the database system will be implemented, the
information will be stored in the backend and further it will empower the centralized storage of
all the data of enterprise (Choi, S. Y., Lee, H., & Yoo, Y. 2010). Therefore, the system will be
reliable and will have the centralized policies of security, and the organization will be able to
have the effective knowledge management and the information, and the organization will be able
to resolve all the issues which they are facing due to the present system of information and the
knowledge management.
Conclusion
As discussed, the organization of technological industry has various issues related to the
knowledge management and the information. The management of the organization requires the

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collaboration with the departments in order to support the department of information technology
to create a strategy of effective knowledge management which will further maximize the sharing
and the dissemination of the knowledge within the organization. This report helped in identifying
the system of knowledge management and the information which the organization is facing and
the challenges which are being faced by the organization further, the report helped in
understanding the key components of the effective knowledge management which the
organization should implement in order to offer better quality of services to the clients, and also
this will help the organization in order to expand their operations in other locations as well by
attaining sustainable competitive advantage.

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REFERENCES
Baxter, D., Roy, R., Doultsinou, A., Gao, J., & Kalta, M. (2009). A knowledge management
framework to support product-service systems design. International journal of computer
integrated manufacturing, 22(12), 1073-1088.
Cabrera, A., Collins, W. C., & Salgado, J. F. (2006). Determinants of individual engagement in
knowledge sharing. The International Journal of Human Resource Management, 17(2), 245-264.
Cepeda, G., & Vera, D. (2007). Dynamic capabilities and operational capabilities: A knowledge
management perspective. Journal of Business Research, 60(5), 426-437.
Chen, C. J., & Huang, J. W. (2007). How organizational climate and structure affect knowledge
management—The social interaction perspective. International Journal of Information
Management, 27(2), 104-118.
Choi, S. Y., Lee, H., & Yoo, Y. (2010). The impact of information technology and transactive
memory systems on knowledge sharing, application, and team performance: a field study. MIS
quarterly, 855-870.
Dalkir, K., & Liebowitz, J. (2011). Knowledge management in theory and practice. MIT press.
De Vries, R. E., Van den Hooff, B., & de Ridder, J. A. (2006). Explaining knowledge was
sharing the role of team communication styles, job satisfaction, and performance
beliefs. Communication research, 33(2), 115-135.
Du Plessis, M. (2007). The role of knowledge management in innovation. Journal of knowledge
management, 11(4), 20-29.

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Easterby-Smith, M., & Lyles, M. A. (Eds.). (2011). Handbook of organizational learning and
knowledge management. John Wiley & Sons.