Information and Big Data Management: ERP Proposal for Town Healthcare

This report presents an information management proposal for Town Healthcare, focusing on the implementation of an Enterprise Resource Planning (ERP) system. The assignment begins by providing an overview of Town Hospital, a healthcare organization in Romania, highlighting its services and operational challenges, particularly in managing customer data and associated costs. The report then introduces the concept of an ERP system as a solution to these issues, emphasizing its potential to improve internal business processes, reduce costs, and enhance patient care. The proposal details the functionality of the ERP system, including shared data capabilities, centralized modules, and timely reporting, while also outlining system requirements. The rationale behind selecting an ERP system is explained, emphasizing its ability to improve business performance, enhance regulatory compliance, and increase efficiency. The report also addresses potential problems associated with ERP implementation, such as data migration and user training, and provides recommendations for successful development and ethical considerations. The conclusion reiterates the benefits of implementing the ERP system and its importance for Town Healthcare's future.

Running head: INFORMATION AND BIG DATA MANAGEMENT
Information and Big Data Management
-COURSEWORK HANDOUT
Name of the Student
Name of the University
Author Note

1INFORMATION AND BIG DATA MANAGEMENT
Table of Contents
Introduction......................................................................................................................................2
Stage1- About the organization.......................................................................................................2
Stage 2.............................................................................................................................................4
About the ERP system.................................................................................................................4
Functionality of ERP system for Town Healthcare.....................................................................5
Reason behind selecting ERP system..........................................................................................7
Stage 3.............................................................................................................................................8
Potential problems.......................................................................................................................8
IMP for the development of the new system.............................................................................10
Information Requirement Analysis................................................................................................17
Issues faced while implementing ERP system..........................................................................19
Ethical considerations for ERP implementation........................................................................20
Conclusion.....................................................................................................................................21
References......................................................................................................................................22

2INFORMATION AND BIG DATA MANAGEMENT
Introduction
The objective of the assignment is to recognize the management issues that takes place
within a particular organization. This also helps in understanding the process of decision making
so that proper efforts can be provided towards the information system accessed by the
organization. The proposal is being developed for the purpose of understanding the need of
proper information management within the organization Town hospital, Romanian. In order to
enhance the issues and functionality within the renowned healthcare organization it becomes
crucial to implement an effective system that has the potential to enhance and manage the
performance. The selected system for improving the performance is ERP system. It is expected
that with the support of an ERP system it becomes easy to manage the performance within the
system. With the help of this information management proposal it will become easy to manage
the performance within an organization and will also ensure that the decision is taken effectively
in a timely manner. Medical care has a prominent place as it helps in restoring the health
conditions of the patients and ensures that with proper communication and services towards the
patients it becomes easy to enhance the way of living. Thus the paper will highlight all the
necessary components effectively so that it becomes easy to understand the importance of
suggesting a new system.
Stage1- About the organization
Town hospital is one of the most renowned company in Romanian and are mainly
available for the people associated with the particular town. This healthcare industry is known
for providing free healthcare services towards the age group between 0-10 that is towards the
kids. Moreover the Romanian citizens without a paid insurance has the right for emergency free

3INFORMATION AND BIG DATA MANAGEMENT
medical assistance. The organization offers a wide range of benefits as a universal healthcare
system. The state provides effective finance structure towards the people of the town so that they
can achieve maximum healthcare benefits. The access towards the healthcare facility is
guaranteed under Article 34 of the Romanian Constitution.
The major issue that is faced by the Town healthcare organization is with organizing the
customer data sets and the associated operational costs. Beside this it have been also observed
that there is a huge issue that is faced with the patient’s data stored and shared within the system.
There is a need to implement a software that will be able to deliver an improved customer
services towards the members associated with the organization (Tarhiniet al. 2015). In order to
enhance the performance it is proposed that there is a need of an effective information
management system that will be able to provide huge benefit towards the organization and the
patients associated with the healthcare industry.
Every health care industry is known for the services that are offered by them. Town
hospital is also known for the facilities that are offered towards the customers so that they can
manage a better way of offering services towards the customers. The business process is referred
to the main processes that are associated with an organization and used for determining the
functionalities that are offered towards the customers. The major business processes that are
associated with the Town hospital includes boom appointment, patient healthcare card, get
medical assistance, and enroll for insurance, pre-employment medical checkup. Beside these
there are some internal business processes that includes patients support, monitoring employees
performance, information management, maintenance of medical equipment’s, logistic support
towards the information system, quality analysis, and managing salary of employees (Shatat
2015). This activities are considered as the important business processes of Town healthcare

4INFORMATION AND BIG DATA MANAGEMENT
organization. With the help of this activities it can be ensured that an effective way of managing
the performance within the organization can be performed effectively.
Stage 2
About the ERP system
Every organization divides the functionality into two parts that is the internal activities
and the external activities. The Town hospital performs a lot of business processes and thus it
becomes essential to identify the major issues that are faced by the Town healthcare at the
current stage so that it can improve the performance. While analyzing the internal procedures
associated with the Town hospital it has been observed that the organization faces some major
issues with the internal activities and thus it is important to implement an ERP system that will
be able to remove the issues by improving the performance of the organization. The main
motive behind implementing an ERP system within the organization is that it offers an effective
way for improving the internal business processes and also enhances the performance
effectively. With an effective implementation process for ERP system it will become easy to
manage the efficiency of the organization (Abu-Shanab et al. 2015). The IT expenses, labor cost
gets reduced with the execution of the ERP system within an organization and also ensures that
the organization is able to improve the interactions between the staffs and the organization.
However for the purpose of implementing an ERP system it is very much crucial to make
significant investment of money and time so that it becomes easy to enhance the performance of
the association. It is expected that the implemented ERP system has the potential to carry out the
working procedure in a different and enhanced way.

5INFORMATION AND BIG DATA MANAGEMENT
With the recent advancement in the technologies it has been observed that ERP system
has the potential to improve the performance of a healthcare industry widely by offering an
effective way of storing the customer data and can also provide information electronically. This
reduces the chances of data lost and hence it can increase the efficiency (Monferrer et al. 2019).
In addition to this the implementation of an ERP system it is expected that the open
communication will improve that will provide a better access over all the data stored within the
system. The data can be updated within the database effectively. Moreover it is observed that
better patient care can be provided with the use of an ERP system in Town hospital. The major
reason behind proposing an ERP system towards the organization Town hospital is to reduce the
operational costs by adopting new technologies. Thus it can be stated that the proposed
information system will be able to store the data of the patients effectively so that it can provide
a better way of managing the customers. The major problem that is faced within the selected
organization is with managing the customer services (Le 2017). It becomes very important to
manage the system so that it can offer a better way of providing support towards the
organization.
Functionality of ERP system for Town Healthcare
The major reason behind proposing the implementation of the proposed ERP software
within the hospitals is that it offers an effective way of managing the cost, operational efficiency,
enhances the patient safety and boost the services offered by the healthcare industry. With the
effective growth in the healthcare industry an ERP system is considered to be one of the major
system as it has helped in managing the managerial process effectively (Laudon 2015). Moreover
it has been observed that the cost management within the organization can also enhance with

6INFORMATION AND BIG DATA MANAGEMENT
implementation of the enterprise resource planning software. There are some features that are
offered with the proposed system that includes:
Shared data: the proposed ERP system for the town healthcare organization will be able
to store the major details regarding the patients effectively and also offers a better way of sharing
the data through different departments (Masa'deh 2017). Thus with an effective way of sharing
the data it becomes easy to ensure that the customer services and accounting department is
handled effectively with all the necessary data.
Centralized module: the employees within the organization has the ability to manage the
tasks effectively without switching between the tasks. The information gets stored effectively
within the system and also ensures that each parts are considered effectively so that they can be
accessed efficiently.
Timely and accurate reports: with the growing development and enhancement of the
database it can be stated that there is a need to integrate each data timely and accurately so that it
can manage the performance. This will reduce the time needed for generating the reports and
also helps in organizing the information.
With the implementation and integration of an ERP system it becomes essential to have
the following characteristics:
 Use of centralized common database management systems
 The ERP system should have the ability to solve complex problems
 ERP system is internet enabled
 Works with real time with proper batching processes
 Should offers flexibility along with better business processes

7INFORMATION AND BIG DATA MANAGEMENT
 Integrated module is offered towards the customers
The vendors that are linked with implementation procedure for the ERP system includes the
accounting, financial, supply chain management. Beside this there are different management
section that includes sales and distribution management, E-business and production management.
In order to integrate an ERP system within the Town healthcare organization it becomes
essential to introduce relatively powerful PCs and powerful servers within the organization so
that they can perform maximum activities efficiently in time (Hill and Brierley 2017). Beside
this the client system functions are mainly performed under the three following layers that
includes application layer, presentation layer and database layer. The presentation layer is mainly
concerned with the graphical user interface for the purpose of accessing the functions within the
system. On the other hand application layer is concerned with managing the business rules,
functions logic and the programs that are performed on data that are stored within the database
servers (Harwood 2017). The database layer includes the management of organization’s
operational data so that it can provide better control over the data.
System requirements
In order to make the ERP implementation within the healthcare industry there is a need to
install proper software so that it can offer a better way of managing the performance. This will
also ensure that the connected server is able to provide a better way of managing the server and
the clients associated with the organization (Alcivar and Abad 2016). The hardware and software
requirements for ERP implementation varied from organization to organization and thus it
becomes essential to understand the transaction activities effectively so that it can provide a
better way of managing the resources.

8INFORMATION AND BIG DATA MANAGEMENT
Reason behind selecting ERP system
Enterprise resource planning is one of the effective system that can enhance the features
offered towards the customers of an organization. The main reason behind integrating ERP
system within the healthcare industry is that it helps in improving the facilities and relation with
the customers. The reasons that are considered as important for implementing the ERP system
within the Town hospital are as follows:
 ERP system has the potential to improve the business performance and objective
 Makes the job of employees easier
 To enhance the regulatory compliances
 Offers a better way of integrating the systems
 This has the potential to replace the old ERP system
 Offers a better customized way of managing the customers
 Reduces the need of working capital
 Better visibility is ordered towards the customers
 Increases the efficiency
 Collaboration with the customers gets increased
 The security of data and data quality enhances within the organization
Beside all the benefits listed with the help of an effective ERP system it becomes easy to
manage the performance of the organization. This also helps in determining the data flow within
the healthcare industry so that proper data can be stored that will be capable of providing support
towards the organizational major activities. The enterprise resource planning system helps in
managing the decision making process and also includes proper procedures that will be able to
provide better support towards the business processes.

9INFORMATION AND BIG DATA MANAGEMENT
Stage 3
Potential problems
The major problem that is identified within the organization of healthcare industry is with
managing the customer services and the internal factors that are associated with storing the
patient’s data effectively within the system of Town healthcare organization. The organization
tends to face serious challenges with the services that are offered towards the patients of the
hospital. Thus there is a need to implement proper measure that will be able to provide a better
support towards the patients. The data stored within the system is one of the major factor that
should be maintained efficiently so that it can produce a better amount of result towards the
patient associated with the organization. Health records are treated as one of the major data
related to patient as this contains each details including their present health condition and the
way they needs to be monitored.
The problems needs to be removed so that it can enhance the performance within the
organization. The main reason behind improving the customer services is that it helps in adding
value towards the organization. With a better engagement policy it becomes easy to maintain the
relation between the customers and the organization. Moreover with the implementation of an
ERP system it can be expected that the customer retention rate will increase that will add benefit
towards the organization (Luft 2019). Beside this data management becomes easy with the use of
enterprise resource planning system. It is expected that with the implementation of an ERP
system it will become easy to reduce the major operational cost that can impact the performance
of the organization. The ERP system also offers a wide range of opportunities for the purpose of
storing the data effectively. The major problem that is faced within the selected organization is
with managing the customer services. This has the potential to improve the services offered

10INFORMATION AND BIG DATA MANAGEMENT
towards the customers and the way data managed within the system. One of the key reason
behind using ERP for removing the issue with storing the data and managing them within the
organization is that it helps in storing the data securely and the software gets patched within the
system. The threats are identified within the system by suppliers and they ensures that a new
patch is being issued so that it can secure the application offered with ERP. However while
implementing ERP system within the organization it becomes essential to ensure that the system
has been implemented successfully without any gaps so that it can offer better way of managing
the data stored within the system. The major features that are going to be offered with the new
system includes managing the customer, organizing the data, storing data effectively, generating
reports, processing payments, developing invoice, providing employees with payments, fixing
appointment, sorting list and storing appointment dates.
IMP for developing the new system
Introduction
The focus is on developing and integrating an ERP system so that it becomes easy to
manage the major activities within the organization successfully. Enterprise resource planning is
considered as one of the most basic level software that is integrated within an organization for
the purpose of streamlining the processes and information that are associated with the Town
Healthcare organization. The fundamental characteristics that are offered with the
implementation of an ERP systems is that it offers a shared database that supports several
purposes and can be used for performing different activities. It has been observed that the
organization Town healthcare faces major issues with the services that are provided towards the
customers and the way data is managed within the system. Thus there is a need to implement

11INFORMATION AND BIG DATA MANAGEMENT
proper software that will be capable of removing this issues from the organization so that
enhanced features can be obtained.
Aims and Objectives
The aim behind proposing an ERP system for the town healthcare organization is that it
offers an operative way of handling the details of patients effectively. The system offers an
efficient way of sharing the data. Thus it can be stated that with the help of an ERP system that
main objective can be obtained. With an effective ERP system the business performance of the
organization will improve. The data can be maintained with high security and proper quality
within the database of the organization. Thus it is expected that the information stored within the
system will be able to get enhanced with the use of newly implemented system.
ERD for ERP system
Entity relation diagram is considered as one of the major way of highlighting the features
that are offered with a system. The new system that is proposed for the Town healthcare
organization is an ERP system. Thus with the help of an ERD it will become easy to understand
the main features and activities that are going to be offered with the new system.