BSBINM501 Information Management Project - [University Name]

This project focuses on information management within an organization, addressing various aspects from policy development to system implementation and staff training. The assignment brief outlines several procedures, including identifying staff learning needs for an intranet system, creating and delivering a training session on document handling, advising on relevant legislation and workplace policies (records, information, customer service, and commercial confidentiality), and monitoring the integration of these policies. The project requires the creation of a checklist to ensure policy accessibility and accuracy, as well as addressing implementation issues such as outdated policies or system downtime. The student must demonstrate their ability to prepare reports, presentations, and checklists, conduct research, analyze documents, and effectively communicate with management and staff. The project emphasizes the importance of clear communication, effective training methods, and adherence to relevant regulations and best practices in information management.

Running head: INFORMATION MANAGEMENT
INFORMATION MANAGEMENT
Name of the Student
Name of the University
Author Note

INFORMATION MANAGEMENT 1
Discussions
Workplace policies and procedures are very important for an organization. An organization
must implement these policies and procedures so that the operations are performed well.
The policies for the record management include:
 The informations and the records must be captured by all the employees and should offer
reliable and precise evidence of the actions and the decisions of the business (Verma
2017).
 All the records of the organization must be captured in an approved records management
system
 The systems those are endorsed for the storage of the information are listed in the
information and communication technology security
 To make sure that the staff of the organization have the admittance to the correct
information at the correct time (Charlier et al 2017).
The policies for the information management include (Araújo and Pestana 2017):
 Proper security policies must be developed for the management of the information
 The information must be kept in a system and must be locked with passwords
 The sensitive information must be handled by an administrator
 Security awareness training must be provided to the employees
The policies and procedures for the customer service include:
 The company should look for the opportunities those are new in order to upgrade the
customer services
 The employees and the managers should look for new techniques in order to help and
serve the customers

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 The organization must gain input from external and the internal customers. The external
customers are those who purchase the products and the internal customers are the staffs of
the company
 The feedback and the surveys are very important for the policies of the customer services
 The organization is committed to serve all the customers that include disabilities and the
persons (Raines 2019)
 Making sure that its working, living and the environments of learning are maintained free
from any kind of discrimination
 Offering services those are accessible making efforts in order to ensure that
 It encourages two-way communication and expects the customers with various disabilities
to communicate their requirements for assistance and accommodation.
The policies for the commercial confidentiality include:
 The policy is designed in order to make sure that all the staffs understand the importance
of confidentiality
 The suggestions, concepts and ideas can be changed into campaigns and streams of
income (Guerin 2017)
 It is important that all the aspects of information of the customers are treated
confidentially.
 This policy will apply to all the information those are confidential and that are not in the
domain of public and that is not regarded by the company as confidential
 The staffs of the company should be aware of the obligation regarding the information
confidentiality
 The disclosure of any confidential information to any company or people is a punishable
offence

3INFORMATION MANAGEMENT
 Copying the confidential information by any staff of the company is also a punishable
offence

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References
Araújo, J. and Pestana, G., 2017. A framework for social well-being and skills management
at the workplace. International Journal of Information Management, 37(6), pp.718-725.
Charlier, S.D., Giumetti, G.W., Reeves, C.J. and Greco, L.M., 2017. Workplace
cyberdeviance.
Guerin, L., 2017. Smart policies for workplace technologies: Email, social media, cell phones
& more. Nolo.
Raines, S.S., 2019. Conflict management for managers: Resolving workplace, client, and
policy disputes. Rowman & Littlefield.
Verma, A., 2017. What do unions do to the workplace? Union effects on management and
HRM policies. In What Do Unions Do? (pp. 275-311). Routledge.