University of Cumbria: Information Management Assessment Report

This report provides a comprehensive analysis of information management within the ABC healthcare organization, focusing on information governance and security. It explores the importance of these concepts in managing patient data, improving business performance, and ensuring confidentiality, integrity, and availability of information. The report also includes a case study of Procter & Gamble, examining their approach to information governance and the role of senior leadership in managing data effectively. Furthermore, the report discusses the application of information systems and technology within ABC, including cloud services, artificial intelligence, and social media. It highlights the benefits of effective information governance, such as increased accuracy, improved patient experience, and enhanced coordination. The report concludes by emphasizing the critical role of information security in protecting sensitive patient data and improving overall organizational performance. The report is a student submission discussing information governance, security and their role in healthcare.

Running head: INFORMATION MANAGEMENT ASSESSMENT
INFORMATION MANAGEMENT ASSESSMENT
Name of the Student
Name of the University
Author Note

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Abstract
The key objective behind carrying out the assessment is to analyze the internal process that takes
place within the ABC organization. There is a need to analyze the key working criteria that helps
in managing the business performance. In order to obtain a better profit margin in the market it
becomes essential to identify the information governance that is maintained by the organization.
The information security also needs to be analyzed properly so that it becomes easy to manage
the data maintained within the organization. ABC organization is an organization that aims at
providing healthcare facilities towards the patients. The organization is facing serious challenges
with managing the internal process. Thus the report will be carried out for the purpose of
discussing the analysis process associated with the information governance and security. The
information stored and shared over the internet needs to be managed effectively so that it can
engage better way of managing the business performance. Apart from this the second part of this
assessment will also focus on discussing the Procter and Gamble case study. Thus it can be
stated that with the help of proper analysis it becomes easy to manage the information within the
organization.

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Table of Contents
Introduction......................................................................................................................................3
Information governance...................................................................................................................3
Information security.........................................................................................................................5
Procter and Gamble case study........................................................................................................7
Information systems and information technology in ABC organization.........................................8
Health records using Cloud services in ABC organization.........................................................9
Artificial intelligence in ABC organization...............................................................................10
Use of social media in the ABC organization...........................................................................11
Improvements of ABC information system...................................................................................12
Importance of security in information management......................................................................14
Conclusion.....................................................................................................................................16
References......................................................................................................................................17

3INFORMATION MANAGEMENT ASSESSMENT
Introduction
The aim of the report is to discuss the key concepts associated with information
management. Information management is considered as an important aspect while working
within an organization. There is a need to ensure that a proper way of securing the data within an
organization is designed for managing the business related activities. ABC healthcare
organization is well known for the wide range of services that are provided towards the
customers. The report will focus on conducting a literature review on the two important concepts
that are information governance and information security. With the help of effective information
management knowledge it becomes easy to organize the crucial information within the
organization. Information is considered as the basic element for every organization and hence it
is important to ensure that proper security and confidentiality is maintained within the
information. The report has focused on evaluating the key factors that are essential for
safeguarding the information within the ABC healthcare organization. Lastly the report will
focus on Describing the importance of security in information management.
Information governance
Information governance is referred to the way processes are carried out within the
organization for the purpose of handling the information. Information governance is considered
as one of the best way of monitoring the data stored within the system. The main importance of
having an effective information governance process is that it helps in managing the information
assets effectively. This includes implementing proper policies, technologies, procedures that has
the ability to balance the security. Hence it can be stated that in order to understand the flow of

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internal procedures it becomes essential to understand the policies that comes under information
governance (Agnihotri et al. 2016). The main scope behind using the information governance is
to establish an effective information governance program that will be capable of outlining the
overall goals. Moreover with the help of information governance in an organization it becomes
easy to identify the specific responsibilities that are carried out by the members. In the healthcare
sector the information governance is used for the purpose of defining the structure, polices and
procedures that are being initiated with the purpose of providing better medical support towards
the patients. Health information management is considered as one of the most important factor
while working within a healthcare industry. The current organization ABC is facing wide range
of challenges with the way data are stored and maintained within the medical system. Thus there
is a need to develop a proper electronic medical record that will be able to provide better support
towards the performance carried out within the organization. The key phases that are considered
as an important aspect of information governance in the fields of healthcare sector that are
analysis and application of the archival data. This also focuses on protecting the data throughout
the organizational performance. In the fields of healthcare industry it has been observed that the
information governance has gained huge importance. With the help of effective information
governance it becomes easy to manage the patient’s related data and ensures that en effective
treatment plan is offered towards the people. This reduces the chances of error among the
services offered towards the patients (Alalwan et al. 2017). Hence it can be stated that there is a
need to ensure that the organization has implemented proper information governance policies for
improving the business functions. The key benefits that are offered with the help of proper
information governance are discussed below.

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Information security is considered as one of the most important aspect. It has been
observed that the ABC organization is facing issues with managing the health related data of
their patient’s. Thus there is a need to manage the data within the system effectively so that it can
organize all the crucial data. With the use of an effective information governance policy it will
become easy to protect the data stored within the healthcare records. This will enhance the
performance of the organization with the use of proper policies.
Information governance within the healthcare sector has the potential to increase the
accuracy while managing the external partners. Increase in accuracy can improve the business
performance of the ABC organization. With the help of different competencies it becomes easy
to manage the healthcare data (Al-Dhahri, Al-Sarti and Aziz 2017). Hence it can be stated that
with the help of an effective information governance policy it will become easy to manage the
business functionalities in ABC organization.
Apart from all this an enhanced use of information governance policies in ABC
organization it is expected that the patient experience will also improve. With good information
management system it becomes easy to coordinate the facilities between the medical specialties.
Hence it can be stated that with the help of an effective information governance policies it will
become easy to improve the way performance is carried out within an organization.
Information security
Information security is referred to the process that is designed for the purpose of
providing proper protection towards the confidential and sensitive data from unauthorized users.
The three key principles that are associated with information security are confidentiality,
availability and integrity. The main aim of information security is to ensure that the information

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stored within the system is maintained securely without providing any access towards the
unauthorized person. It becomes very much essential to ensure that proper security is offered
towards the stored information as this will help in having a better control over the data. the three
key objectives that are associated with providing security towards the information are
confidentiality, integrity and availability.
Confidentiality is referred to the process that is used for ensuring that no information is
disclosed to an unauthorized individual. Without proper confidentiality it becomes difficult to
manage the data. Thus there is a need to ensure that the data are managed with proper
confidentiality. On the other hand confidentiality is referred to the way accuracy and
completeness is offered towards the data (Asadi 2019). This states that the data cannot be
accessed either no can be edited by an unauthorized person. Availability is the last criteria for
managing the information security within an organization. According to this concept it becomes
essential to ensure that the necessary information is made available towards the users when they
need it. This enhances the way performance is carried out within the organization.
ABC organization needs to implement proper information security policies for the
purpose of protecting the data from unauthorized users. With proper security towards the
information stored within the health records it becomes easy to manage the business
performance. This will also enhance the performance of the organization with proper protection.
The main importance of the information security is that it helps in protecting the information
related to each patient effectively. In order to enhance the security within the healthcare
information it becomes essential to implement a solid information security strategy. With the
help of a proper security service it becomes easy to detect the threats at an early stage and also
ensures that the data stored are maintained with proper integrity (Brown and Toze 2017). If the

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healthcare data are not maintained with proper security than there are high chance that the data
may get effected by viruses or attackers. Thus there is a need to ensure that proper security is
implemented within the organization for enhancing the business performance. Hence it becomes
essential to create an effective information security plan that will be capable of protecting the
data from unauthorized person. Information security is considered as an important aspect for
improving the security. thus there is a need to engage the organization with effective information
security policy so that the business performance can be enhanced.
Procter and Gamble case study
Information is considered as the most crucial asset for every organization and thus it
becomes essential to ensure that proper security and governance policies are introduced within
the organization for improving the performance. Procter and Gamble is an organization that
started its business process in the year 1859. Currently the organization has gained huge market
area throughout 180 countries. Information governance is the set of disciplines that are
responsible for providing proper processes, procedures and methods for ensuring that a secured
way of data management is carried out. Procter and Gamble industry manages a wide number of
data sets within the organization for the purpose of managing the business performance. After
analyzing the case study it has been observed that with the help of senior leadership at P&G
organization it becomes easy to manage the information governance efficiently. In addition to
this for the purpose of improving the business performance Global business units were set up
that has included as wide range of products that are associated with the fields of healthcare,
beauty and many more (Khan 2017). Moreover the senior management and leadership have also
focused on developing an effective market development organization for the purpose of gaining

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local competitive edge. After analyzing the case it can be stated that the senior leadership plays a
very crucial role in maintaining the information governance within the organization P&G. senior
leaders are responsible for carrying out wide range of activities that typically includes controlling
the business activities, evaluating the business process and monitoring the performance. These
are the processes that are needed to be carried out effectively within the organization for the
purpose of managing the information governance related policies efficiently. Beside this from
the case study it can be stated that the senior leadership is always concerned about the operation
activities that are carried out by the organization for the purpose of meeting the key utility
process. This helps in achieving clarity over the organizational activities and ensures that all the
resources are being managed effectively. It can be stated that in order to improve the business
functions it is important to ensure that the information technology are transformed with proper
innovation (Soomro et al. 2016). Hence it can be stated that with the help of an effective
leadership it becomes easy to manage the business activities. This also helps in improving the
decision making process after critically analyzing all the factors.
Information systems and information technology in ABC organization
ABC organization is a healthcare industry that aims at providing better facilities towards
the patients. It has been observed that the organization has gained a huge market in several parts
of Australia. At current the organization is having around 500 employees that are responsible for
performing the different activities that takes place within the organization. In the previous years
it has been observed that the organization has gained a better customer base with the use of new
technologies (Dhillon, Syed and de Sá-Soares 2017). The organization has adapted a wide range
of information system for the purpose of managing, storing and transmitting the health related

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information of every patient. The information system that is used within the organization is
health records. Beside this the information technology that is used by the ABC healthcare
organization is artificial intelligence. With the help of artificial intelligence it becomes easy to
manage the business process.
Health records using Cloud services in ABC organization
Health records are referred to the electronic version of the patient data. The main reason
behind having a health records is to ensure that the entire patient’s health data are stored within
the record. This ensures that all the previous data are also maintained within the system
effectively. One of the main reasons behind using health records is that it offers a medium of
communication towards the practitioners working within the ABC organization (Diatmika,
Irianto and Baridwan 2016). The data are backed up in cloud storage for the purpose of
improving the data management process. With the help of a proper cloud service it becomes easy
to access the internet and also enhances the business process.
The data can be maintained effectively and the chances of data loss also reduce. The
health record of ABC organization contains certain specific elements that include patient profile
and demographic, appointment related data, medical history of the patient and medicine taken by
the patient. The cloud integration with health record will ensure that the data are stored
effectively within the organization. This helps the health administrator to have a better control
over the services offered towards the patient. The main components that are associated with a
health record typically includes clinical decision support system, health information exchange
and computerized physician order entry system. The main role of CDS system in the health
record is that it offers an effective way of making decision for the purpose of providing better
support towards the patient health. In addition to this the CDS system also provides the nurses

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with the ability to have real time diagnostic results (Dong and Keshavjee 2016). Hence it can be
stated that the use of health records in the ABC organization is responsible for enhancing the
business process. The main reason behind using cloud based service for health records that it
helps in reducing the overall IT costs and ensures that the scalability has increased. Apart from
this with the help of automatic updates it ensures that proper collaboration is maintained among
the data stored within the health records.
Artificial intelligence in ABC organization
Artificial intelligence is referred to the science an engineering process that is used for
developing an intelligent machine with all the necessary computer programs. Artificial
intelligence is a collection of technology that is used in the healthcare sector for the purpose of
providing a better support towards the facilities that are offered towards the patients. In the
healthcare sector artificial intelligence is used for the purpose of providing better facilities. This
ensures that an enhanced service is offered towards the patients. With the help of artificial
intelligence in ABC organization it has been observed that the treatment offered towards the
patients has evolved (Hajli and Lin 2016). Artificial intelligence has helped in advancing the use
of immunotherapy for the cancer treatment. Moreover the data integrity and quality also
increases with the use of proper technology. This information technology has been integrated
within the functions of ABC organization for the purpose of improving the business
functionalities. Artificial intelligence has also introduced the monitoring concepts with the help
of wearable and personal devices (Smallwood 2018). These devices are designed in such a way
that it provides a better way of tracking the health condition of the individuals. There are devices
that are designed with the aim of tracking the heartbeat and steps. Hence it can be stated that
with an effective implementation of technology it becomes easy to manage the business

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performance. The major benefits that are offered with the use of artificial intelligence in ABC
healthcare organization is that it offers a better way of making decision and increases the
efficiency in disease diagnosis process.
Apart from this one of the most important emerging benefits that are offered with the use
of artificial intelligence is that the time needed for providing treatment has been reduced. Thus it
helps in enhancing the way services are offered towards the patient. Information can be
integrating defectively within the system of the organization (Hoffmann, Kiedrowicz and Stanik
2016). The main objective behind using this information technology within the ABC healthcare
organization is to enhance the business performance. Thus the way services offered towards the
patients can improve with a better use of artificial intelligence technology. The use of artificial
intelligence in the organization has enhanced the performance and also increased the staff
engagement. Thus it can be stated that with the help of effective approach the performance can
be increased.
Use of social media in the ABC organization
Social media is considered as one of the most important platform for sharing the business
related activities successfully. Social media has the potential to influence the complete market by
affecting the individual’s performance. With the growing technologies it has been observed that
the social media presence has become one of the most crucial parts for organization. The use of
social media has the potential to share the information effectively with the customers and also
engages an effective way of managing the customer services (Ismail et a. 2018). The use of
social media in ABC organization is considered as an effective measure for improving the
performance. This has helped in gaining a wide range of customers and also makes people aware
about the features that are offered by the organization. Thus it can be stated that the use of social

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media has influenced the performance widely. The social media enhances the business
performance with faster and easier communication. Focuses on boosting the organic visibility
and increases the way data are managed within the organization. This also enhances the business
performance and thus it can be stated that with the help of proper social media influence the
chances of business performance increases (Jallow et al. 2017). The organization at present uses
different social media platform for creating a faster communication among the viewers. There is
a need to have a proper administrative that will be capable of managing the business
performance. This will helps in improving the overall performance and will also ensure that the
data shared and managed within the organization are being protected successfully.
Improvements of ABC information system
Information system is referred to the study of complementary networks that consist of
hardware and software. With the help of an effective information system it becomes easy to
manage the information. Information system mainly aims at studying the hardware and software
related components. This also helps in creating and storing the information efficiently within the
system. The main components that are associated with an information system include computer
hardware, software, databases and data warehouse, human resources and procedures and
telecommunication. Information system is used in the healthcare sector for the purpose of
gathering, compiling and analyzing the data effectively (Stamp 2017). The primary benefits that
are offered with the use of information system in the fields of healthcare include the ability to
provide the user with the essential information. Information systems have the potential to offer a
real time access over the stored information. The benefits that are offered include custom
information, formats, real time information and adaptability.

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ABC organization currently works with the aim of providing better healthcare facilities
towards the patients. A wide range of facilities are offered towards the patients. However it has
been observed that due to lack of proper information system it becomes difficult to manage the
decision making process and also improves the communication process. Information system is
considered as one of the most important aspect in the fields of healthcare industry (Kim and
Hastak 2018). It has been observed that with the help of proper information system it becomes
easy to manage the business functionalities. The current system of the organization manages the
information in different records. However it becomes very difficult to ensure that all the data are
registered within the system properly. Thus it is important to ensure that proper information
system has been designed for improving the performance of the organization.
Introduction of telehealth concept in the ABC organization can lead to improve the
performance widely. Remote patient monitoring is designed in a way that it will be capable of
providing medical sensors that possess the ability to transmit the data related to patient
effectively irrespective of the location. In addition to this the use of remote patient monitoring
information system the level of glucose in blood and blood pressure can be determined easily.
This is mainly designed for the purpose of providing better support towards the patients having
chronic conditions (Laumer, Maier and Weitzel 2017). Data collected from the health records
need to be transmitted effectively so that it becomes easy to manage the way data are maintained
researched. RPM is considered as a lifesaving system for the patients in the remote locations
where there is no proper access towards the face to face healthcare facilities. This acts as a
mediator for the purpose of providing better support towards the users. With the help of this
information system it becomes easy to manage the business performance. The main objective
behind using the RPM technology is that it helps in managing the information effectively. This

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also enables the performance and will eventually lead to increase the efficiency of the
organization.
The main reason behind suggesting RPM information system for ABC organization is
due to its better accessibility that is offered towards the organization. In addition to this the
quality of the care provided towards the patients also improves. The support provided towards
the organization people also gets enhanced with the help of an effective information system
process. The way patient’s related data are managed gets improved within the organization
(Logan 2020). This allows the organization to create an effective healthcare record for managing
the performance. Hence it can be stated that with the help of this information system the way
data are managed and transferred can be coordinated effectively. The suggested information
system has the ability to offer flexible way of managing the data. This also ensures that all the
necessary data are being processed effectively for the purpose of managing the data within the
ABC organization. ABC organization will improve the overall performance with the help of
proper system implementation.
Importance of security in information management
Information security is considered as an important aspect while evaluating the way
processes are executed within an organization. Security in information management is mainly
referred to the protection that is offered towards the information that is stored within the system.
However it has been observed that while implementing proper security in information
management it becomes difficult to manage the performance. Every organization carries out their
functions with the help of crucial information (Oseledchik 2018). Thus it becomes essential to
ensure that proper security, integrity and confidentiality is maintained towards the data stored

15INFORMATION MANAGEMENT ASSESSMENT
within the organization. With the growing needs of the organization it has been observed that the
way information stored and maintained can be done properly. The information needs to be
managed properly so that it can enhance the performance of the organization. The aim of using
security in information management is that it enables that the performance of the organization
has improved effectively (Safa and Solms Von 2016). In order to provide better security towards
the stored information it becomes essential to ensure that proper data security software has been
introduced within the organization. Security information management is considered as an
effective procedure for storing the data and the way data are protected from the attackers. With
the help of proper security in the information management it becomes easy to secure the
information stored within the system.
The information stored within the system can be managed effectively and also ensures
that the security related threats are mitigated successfully without hampering the business
process. ABC healthcare organization tends to work effectively for the purpose of meeting the
needs of the customers. However there is a need to ensure that proper security is offered towards
the information stored (Peltier 2016). With the help of proper information management it
becomes easy to manage the security offered towards the information. Security needs to be
maintained effectively with the help of proper information management in the organization. This
will ensure that the data are managed successfully for the purpose of enhancing the business
performance.
Security is the major concern and thus in order to improve the business functionality it
becomes essential to manage the performance. There is a need to implement proper security
measures within the organization so that the chances of loss of data integrity can be reduced.
This will enhanced the business performance and will engage wide range of customer together.

16INFORMATION MANAGEMENT ASSESSMENT
The security needs to be enhanced properly with the help of effective information management
knowledge in the organization. The main reason behind providing proper security towards the
system is that it helps in maintaining the data integrity and also ensures that the data is made
available towards the valid users for the limited period of time. An effective way of managing
the information within an organization needs to be improved defectively. Information security is
considered as the most important aspect while working within the organization (Ramanathan,
Subramanian and Parrott 2017). Hence it can be stated that in order to improve the business
function within the ABC healthcare organization it is essential to ensure that proper security
functions are established. Security is considered as the major concern and thus it is important to
manage the business performance. Thus with an effective security policy it will become easy to
manage the business performance.
Conclusion
The above report has been designed for the purpose of describing the key features that are
associated with the selected organization. In this assessment the main focus was to conduct a
proper discussion on the concept of information governance and information security. It is
important for every organization to ensure that the information stored is maintained with high
security and confidentiality. There is a huge need to have proper information management within
an organization as this helps in improving the business processes effectively. The selected
organization is ABC healthcare organization. The report has focused on evaluating the
performance of the information system efficiently so that it becomes easy to improve the overall
activities. In addition to this the report has also evaluated the Procter and gamble case study and
the concept of senior leadership. Thus after evaluating the different concepts related to the

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information system it can be stated that with an effective use of information system and
management process it becomes easy to store the information. Moreover security management is
also helps the organization to improve the performance. Hence it can be concluded that in order
to expand the business functionality within the ABC healthcare organization it is crucial to
implement proper security functions. This will eventually lead to enhancing the business
performance with the help of effective security policies.

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