Information Management Report: CC Music, Operations and Info Mgmt

This Information Management Report provides a comprehensive analysis of CC Music's operations. It begins with an examination of business process models, both as-is and to-be, followed by a strategic analysis utilizing SWOT and PESTLE frameworks to identify internal and external factors impacting the business. The report then compares various open-source software solutions, including Odoo, iDempiere, Dolibarr, and OFBiz, evaluating their features and suitability for CC Music's needs. The analysis considers factors like ease of use, functionality, and cost-effectiveness. The report concludes with recommendations for CC Music, suggesting changes to improve its information management practices. The report also includes an introduction that details the importance of business process management and strategic planning. The report is contributed by a student to Desklib to help other students.

Running head: INFORMATION MANAGEMENT REPORT
Information Management Report
Name of the Student
Name of the University
Author’s note:

1INFORMATION MANAGEMENT REPORT
Table of Contents
Part A: Analysis...............................................................................................................................2
Business Process Models:............................................................................................................2
Strategic Analysis:.......................................................................................................................3
Part B: Open Source Software Comparison:...................................................................................7
Part C: Report................................................................................................................................10
Introduction:..............................................................................................................................10
Current Situation of CC Music:.................................................................................................11
Proposed Changes:.....................................................................................................................12
Conclusion:....................................................................................................................................12
Recommendations:........................................................................................................................13
References:....................................................................................................................................15
Appendices:...................................................................................................................................18
Appendix 1: Contribution..........................................................................................................18

2INFORMATION MANAGEMENT REPORT
Part A: Analysis
Business Process Models:
Figure 1: As-Is Business Process Model
(Source: Created by Author)

3INFORMATION MANAGEMENT REPORT
Figure 2: To-Be Business Process Model
(Source: Created by Author)
Strategic Analysis:
SWOT: Through swot analysis, internal as well as external elements will be identified.
These elements has a huge impact on CC Music’s business.
i. Strength: CC Music has people to manage who they were musicians. Experience
of authorities is key strength of CC Music. Communication between band and
authorities is very good. Each people in the organization properly understand their
roles and duties. Customer handling process is also very good. Organization has a
website to promote their business. This allows CC Music to make use of internet
for benefit. Customer concerns are always taken care of. Chris and Clive are
experienced in managing various aspects of business like studio work, playing at
events, parties, TV and radio programmes.

4INFORMATION MANAGEMENT REPORT
ii. Weakness: Currently organization is expecting growth in business but it does not
have internal infrastructure to cope with increase in business. All the processes in
CC Music are completely manual and need human intervention. Back office
processes are done manually and this leads to significantly high process
completion time. Delays in communication is also a weak point in CC Music’s
business. Information stored in CC Music often contains errors and goes missing.
Communication with the customer over the phone is a pain point. Customers
often have issues in connecting calls.
iii. Opportunities: Growth of niche market is a strong identifier of increase in
business. Various small bands are emerging in last few years. People are also
going to small band concerts which can provide more opportunity to CC Music.
Significant increase in IT solution incorporation in business has made technology
robust enough to support all kinds of businesses. Secure and fast payment services
are available for low service cost (Febrian et al. 2017). Significant increase in
social media platform marketing has opened doors to small organizations to
promote their business very easily at low cost. The target market of CC Music is
young people who are more on social media platforms rather than TVs (Pradipta
2017).
iv. Threats: Increasing concerns about music rights can be biggest threat. IT
solutions are often seen as biggest threat to business. If not implemented properly
then it can be hacked and all the customer bank account related data can be stolen.
This will completely break the business (Paula 2019). Increase in taxation is also
a great threat for business. It will directly affect CC Music’s profit.

5INFORMATION MANAGEMENT REPORT
PESTLE: This tool provides good insight of the environment within which CC Music
operates.
i. Political: taxation has a very good impact on the music industry in UK.
Government controls the taxations. The impact of taxation on music industry is
present due to its direct impact on profit. If government control public
expenditure, the sales of tickets for concert as well as concert demand decreases
(Turlais 2016). Stability in government is a very good sign for music industry.
ii. Economical: Inflation hugely affect consumer spending habits. It directly affects
the sales of tickets and number of sponsors for each concert. Consumer
confidence plays a great part in concert full house (Aarstad et al. 2016). Going to
various music concerts is always a priority for people in this country. Growth in
the economy of the country plays a key part in increasing business for people. If
business environment expands, CC Music can call for concerts more often.
Economic growth also provides boost to consumer confidence. UK’s music
industry is mature enough to include competition as well as profit for all the
participants.
iii. Social: Various types of people live in this country. Choice of music for different
group of people is different. CC Music should be able to entertain most types of
music lovers. Promotion of the organization lies within how they can be attached
with social life of people (Borthus et al. 2018). CC Music should always look for
the changes in social values and communication patterns and use that to introduce
themselves to more people.

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iv. Technology: New technical products being introduced to the industry has impacts
on different scales. Some technologies are designed to reach more customers and
some are to furnish the internal processes. Some often handle entire organization
processes (Aithal 2017). New technologies introduce new level of competition.
CC Music should be able to accept new technologies with open arms.
v. Environmental: Natural power sources can be used in concerts. As most of the
time concerts are held for one day, it would not be a problem to use natural
sources to gather power (Borthus et al. 2018). Concerts should be conducted
without harming natural resources. The amount of sound pollution done by a
concert must be reduced.
vi. Legal: Copyright protection laws are dominant within music industry. CC Music
should maintain all the copyright related rules to avoid legal obligations.
Maintaining proper agreement with the music bands and customers is also very
important (Aarstad et al. 2016). These agreements are taken very seriously in UK.
CC Music can prevent any false legal obligation if proper paperwork is already
completed.

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Part B: Open Source Software Comparison:
Overview Comparison
Odoo iDempiere Dolibarr OFBiz Open Source
Description Odoo is one of
those complete
open source
business system
that can provide
support to all the
business processes.
Human resources
and marketing,
business
management and
many other
functions are
provided by Odoo
(Santoso 2018).
This software also
provide good
quality user
experience.
This software is a
mid-tier open
source software
application. Its best
feature is customer
relationship
management
(Wolff and Bieler
2018). License of
iDempeire is under
GPL version 2.
It can be referred to
as modern open
source software
package. License of
Dolibarr is under
GNU general
purpose license 2.0
(Pratama et al.
2019). It is capable
of handling
business activities
as well as projects
efficiently and
effectively.
This software was
designed to make
the enterprise
processes
automatic. Like all
others it is an open
source software
(Olson et al. 2018).
Customer
relationship
management and
enterprise asset
management are
key features of this
application.
Open Source is a
web based software
that includes a
website interface in
order to
administrate the
system (Reuben,
Obura and Oginda
2019).

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Best things i. Content
management
ii. Enterprise
Website Builder
iii. E-Commerce
iv. Full marketing
stack
v. CRM
vi. Content
Management
i. Financial
Accounting
ii. Procurement
Support
iii. Materials
Management
i. CRM/Sales
ii. Human
Relationship (HR)
iii. Marketing
iv. Claims
administration
v. Finance and
Billing
vi. Integration
i. Secure
ii. Faster
iii. Integrated
iv. Diverse
i. Personal Data
ii. Base Data
iii. Time
iv. Attendance
Benefits
over others
i. Run without
installation
ii. Scheduling
iii. Web-based
operations
Bottom Line It is an all-in-one
operations
management
software which
provides a variety
of software
solutions that are
capable of
It provides the
benefit of creating
free platform that
can be used to
manage business
It is extremely easy
to use. This
software solution is
designed for small
and medium sized
business.
Secure, reliable and
scalable software
solution can be
generated using
Apache OFBiz.
It can be used
completely like a
SaaS on servers.

9INFORMATION MANAGEMENT REPORT
executing all types
of business
operations
(Prasnowo et al.
2019)
Editor-User Rating Comparison
Editor User Editor User Editor User Editor User Editor User
Ease of Use 7.9 8.0 9.5 6.7 8.7 7.3 9.4 7.3 9.6 6.2
Features and
Functionality
7.9 9.0 9.6 8.8 8.5 6.4 9.4 8.0 9.6 6.7
Advance
Features
8.0 8.8 9.5 9.2 8.6 8.1 9.5 9.0 9.5 7.5
Integration 8.1 9.2 9.4 8.4 8.7 7.0 9.5 9.0 9.4 9.0
Performance 8.0 9.4 9.4 8.1 8.5 7.5 9.6 7.9 9.5 8.9
Customer
Support
8.1 9.6 9.6 5.5 5.7 9.6 8.5 9.4 7.8
Implementati
on
9.5 7.8 8.3 7.5 9.7
Renew and
Recommend
7.5 9.4 7.4 7.0 9.3
Average 8.0 9.0 9.5 7.7 8.6 6.5 9.5 8.1 9.5 8.1
Product Details Comparison

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Synopsis Odoo is an open
source business suit
that can manage all
the business needs
such as customer
relationship
management, point
of sale, internal
process
management and
more.
iDempiere is
managed in
community way. It
concentrates on the
community which
incorporates subject
matter specialists,
end users and
implementers.
Dolibarr is easy to
use and modern
software solution
for managing
services, customers,
e-mailings,
invoicing and other
factors (Li,
Carvalho and Aalst
2017).
OFBiz is used for
automation of
business processes
which incorporates
framework
components as well
as business
applications.
It is scalable in
wide range of areas
such as scale and
integration. It is
suitable for
companies with
few number of
employees (Obura,
Reuben and Oginda
2019). It is suited
for one man
business also.
Actual
Features
i. Accounting
ii. CRM
iii. Content
management
iv. Enterprise
website builder
v. Email marketing
vi. Live chat
vii. Lead
automation
viii. Link business
i. Sales and
marketing
ii. Financial
accounting
iii. Procure
management
i. Productivity
ii. Integration
iii. Finance and
billing
iv. Marketing
v. Shipping
management
vi. Support for data
export
vii. Human
relationship
i. Secure
ii. Faster
iii. Integrated
iv. Diverse
i. Run without
installation
ii. Personal data
iii. Delivery and
billing
iv. Products, offers
and orders
v. Time and
attendance
vi. Web based
operations

11INFORMATION MANAGEMENT REPORT
features
ix. Marketplace
integrations
User Size From employee
number less than 50
to 1000 employees
From employee
number less than 50
to 1000 employees
From employee
number less than 50
to 1000 employees
From employee
number less than 50
to 1000 employees
From employee
number less than 50
to 1000 employees