Information System Management: A Report for ABC Timber and Hardware

This report analyzes the information system management of ABC Timber and Hardware, a company with multiple branches facing challenges in knowledge transfer and data management. It identifies strengths like experienced sales representatives and existing network infrastructure, while pointing out weaknesses such as database overflow and lack of training. The report proposes integrating emerging technologies like e-commerce, mobile information management (MIM), and cloud computing to improve communication, data security, and reduce costs. It details the relevant stakeholders, including sales representatives, sales managers, and the administrative department. The report also outlines a plan for developing and implementing a new information management system, including business planning, operational strategies, and training programs. It emphasizes the importance of training needs analysis, human, financial, and physical resources, and promotion activities. Furthermore, it covers monitoring programs, policies, and procedures for system effectiveness, addressing legal and ethical considerations. The conclusion highlights the benefits of the proposed system for data collection, employee training, and overall business efficiency.

Running head: INFORMATION SYSTEM MANAGEMENT
INFORMATION SYSTEM MANAGEMENT
Name of the Student
Name of the University
Authors Note

1
INFORMATION SYSTEM MANAGEMENT
Table of Contents
Introduction..........................................................................................................................2
Existing Strength and Weakness.........................................................................................2
Emerging Technology Relevant of Present System............................................................3
Stakeholders and Relevant Personnel..................................................................................3
Planning for Development and Implementation of Information Management System.......3
Reason for conducting training needs analysis....................................................................3
Human, Finance and physical source..................................................................................3
Promotion Activities............................................................................................................3
Monitoring Programs...........................................................................................................3
Policies and Procedure for system effectiveness.................................................................3
Legal and ethical issue.........................................................................................................4
Conclusion...........................................................................................................................4
References............................................................................................................................4

2
INFORMATION SYSTEM MANAGEMENT
Introduction
The following report is all about ABC timber and hardware store which has group of
hardware store in the whole country. The firm has around 12 branches and has a sales
representative for each branch (Baer, 2012). The sales representative of the following firm is
loyal to the firm and gives their best effect on building knowledge and good relationship with
various customer. Now the organization is facing problem for establishing itself in the long run.
Regardless of the existing information the firm has the following report will focus on
transmitting knowledge form senior staff to new staff. This new method will help organizing
sales files in the system and accounting system so that information is not misused. The fact is to
be considered that this new technique is used by different staff members.
Existing Strength and Weakness
Strength
Present system of the organization has various strength which help in organizing the
hierarchy with different representative of the sales who have many years of work experience in
the company and has successfully built a good relationship with the various customers. The
present system of the company has proper network which is helpful in managing the accounting
system for large database from the customer information. The direction of the organization is
happy with present situation.
Weakness
The present of the given organization that is ABC has some issues like overflow of
database which creates a problem for the sales manager. This organization does not keep a track
of transmitting knowledge because of lack of training and communication. There is a interval of

3
INFORMATION SYSTEM MANAGEMENT
two to three weeks before the representative of sales can access the reports for the department of
administration. Due to the lack of training the new staff new needs more time for gaining
knowledge.
Emerging Technology Relevant of Present System
Regardless of the pros and cons of the existing system the new information system will
add ecommerce which is the ultimate goal for conducting their business activity over the
computer network and also the present mobile and cloud computing is avoided slowly, time
consumption which is based on information and provides communication at a much faster rate.
Use of mobile phone: Emerging technology like the mobile phones will ultimately help
in changing the mode of operation (Bijker et al., 2012). One such example is mobile information
management (MIM) which device based on security strategy which allows important data
containing information to be seen in various mobile application. The ultimate goal of this mobile
application is making the mode of communication easier (Brodie & Mylopoulos, 2012). The
application allows user to create groups to exchange information with the people he selects.
Mobile application will help in the business of ABC better and faster.
Use of cloud computing: Cloud computing is nothing but an information system which
offer easy access to configurable sources. This particular organization does not have a large
amount of information about the customers (Carlsson, 2012). For planning of business
continuity, it is important to protect this data. Cloud computing technology is important for
protecting the important data which is very helpful in case of disaster. On the contrary it helps in
providing a quick and easy access to data without wasting of time and money.

4
INFORMATION SYSTEM MANAGEMENT
Help of cloud in ABC timber: Cloud computing is easily accessed by different
employees from anywhere and anytime. It will help the various sales representative in easy
communication of various sales representatives. It will provide a platform where sales manager
can easily communicate a report to various representatives present in different location by cloud
technology which is quick and secure.
Reducing cost: In the following organization that is ABC timber it can be said that it has
very high cost of IT (Kerzner, 2013). One of the biggest plus point of cloud technology is that it
reduces the cost of system and various devices like storage, upgradation cost, cost of energy
consumption by proper use of various resources that is offered by different cloud service
provider.
Stakeholders and Relevant Personnel
Hardware stakeholder of the following organization that is ABC timber are
Sales representative
Sales representatives has been working for several years and they have decided to gather
every year at the conference of annual sales. There is at least one representative from each
branch of the organization and they are required to submit the monthly reports for the various
activities of the sales manager.
Sales Manager
Present sales manager has been working with the organization for many years. He keeps
a track of the reports of various representatives and ultimately provide a feedback by checking or
identifying different issues (Meagher, 2012). After having a conversation with various sales

5
INFORMATION SYSTEM MANAGEMENT
representative about the about the different problems a report is prepared and after that is filled
up and sent away to the filling system of the office.
Administrative Department
It emphasizes on preparing a production which is provided to the sales manager and his
team.
Planning for Development and Implementation of Information Management System
Business planning: It is considered to be an important method for building team and
analyzing control of important factors of business such as inside and outside environment
(Peppard & Ward, 2016). It uses ABC timber, vision and goals and objective.
Information system analysis has ABC timber and hardware vision and different strategic
goals for checking investment.
Tactical mainly analyses on the present needs of information which is needed for
business and different priorities (Pestana et al., 2012). Projects based on development of
information system has different plans for financial and sources of technology.
Operation: It emphasizes on development of short and long plans.
Implementation of new information system
New business system inclusive of changes in different process of business, structure of
organization, description of job and assignment and it also work with different relations.
Some of the activities for achieving operational system for different users are:

6
INFORMATION SYSTEM MANAGEMENT
Acquisition which is nothing but acquiring the knowledge of various hardware and
software knowledge regarding the cloud and mobile computing.
Software development forecast: Upgradation of current computer programs for adaption
of cloud programs and making necessary changes.
Testing: Checking the given system for new adaptation`
Training: Different sales manager and representatives are needed to be trained and
educated.
Documentation: Information system of the new system should be recorded and stored
Conversation: The ultimate step in the conversation of present system into new system.
Reason for conducting training needs analysis
Training basically needs a proper and systematic approach for checking the needs of
training, business needs, present competitors, methods of training, cost effectiveness (Pestana et
al., 2012).
Proper training programs for short and long term can effectively check the needs of
training and helping sales persons for obtaining the same level of information as the higher sales
officers.
The given firm that is ABC timber and hardware is required to check the needs of
training constantly.
Human, Finance and physical source
Human resource

7
INFORMATION SYSTEM MANAGEMENT
Education which is done through participation of various employees related to the option
of implementation of task and making proper decision (Romney & Steinbart, 2012). The main
team members of the organization need to check smooth transition of different system.
Financial resources
Financial resources will check the cost of implementation of various hardware, software
which is only needed for hiring different tools but also for maintaining the expenditure cost,
maintenance cost and new upgradation(Stone, Federer & Christie, 2012).
Physical resources
The new system will have an impact on the database of the current system, operation
procedures like system analysist and data administrator.
Promotion Activities
For encouragement of staff new information system an activity should be established by
branding technique. An online branding technique will help in achieving a better training
regarding their job which uses cloud computing and better relationship with customers from
senior employees (Wnuk, 2017). They should be motivated to access to access the cloud
technology form anytime and anywhere.
Monitoring Programs
Monitoring system can be easily applied to the use mobile for collection of data
containing information. It will eliminate the issue of paper based method along with evaluation
of training. Recording of employee hours, tracing their position and allowing different employee
for establishing communication among themselves.

8
INFORMATION SYSTEM MANAGEMENT
Data collection tools helps in maintaining new system and proper designing of surveys
which can be considered to be a vital question. The main problem of the data is overloading of
data for invaluable data and can be easily fixed with proper short answer at the time of survey.
Fig 1: Mobile phone, server database, client PC.
Policies and Procedure for system effectiveness
Classification of data
It is important for following organization that is ABC to have a proper idea about the
protection of data for high risk. Data is inclusive of confidential, personal and public.
Virus prevention Policy

9
INFORMATION SYSTEM MANAGEMENT
ABC timber computer and network policy will be protected by the approval of different
antivirus software.
Legal and ethical issue
Legal requirements: It involves the requirement and negligence of risk that can hamper
the health, safety and welfare.
Ethical requirements: Avoidance of ethical problems can be achieved by writing a code
of ethics and set of behaviors. It will specifically check what is appropriate for the given
organization.
Conclusion
From the above discussion it can be concluded that ABC timber and hardware will help
the information system for the establishment of better collection of data for achieving more
valuable information and training of new employees can be beneficial for senior employees.
Various promotional activities will be affected to new information system and after that
providing an immediate feedback form it. The new MIS technology will accept and follow the
current policies and procedures for checking legal requirements and ignoring ethical issues.

10
INFORMATION SYSTEM MANAGEMENT
References
Baer, M. (2012). Putting creativity to work: The implementation of creative ideas in
organizations. Academy of Management Journal, 55(5), 1102-1119.
Bijker, W. E., Hughes, T. P., Pinch, T., & Douglas, D. G. (2012). The social construction of
technological systems: New directions in the sociology and history of technology. MIT
press.
Brodie, M. L., & Mylopoulos, J. (Eds.). (2012). On knowledge base management systems:
integrating artificial intelligence and database technologies. Springer Science & Business
Media.
Carlsson, B. (Ed.). (2012). Technological systems in the bio industries: An international
study (Vol. 26). Springer Science & Business Media.
Kerzner, H. (2013). Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Meagher, K. (2012). The strength of weak states? Non‐state security forces and hybrid
governance in Africa. Development and Change, 43(5), 1073-1101.
Peppard, J., & Ward, J. (2016). The strategic management of information systems: Building a
digital strategy. John Wiley & Sons.
Pestana, G., Rebelo, I., Duarte, N., & Couronné, S. (2012). Adressing stakeholders coordination
for airport efficiency and decision-support requirements. Journal of Aerospace
Operations, 1(3), 267-280.

11
INFORMATION SYSTEM MANAGEMENT
Pestana, G., Rebelo, I., Duarte, N., & Couronné, S. (2012). Adressing stakeholders coordination
for airport efficiency and decision-support requirements. Journal of Aerospace
Operations, 1(3), 267-280.
Romney, M. B., & Steinbart, P. J. (2012). Accounting information systems. Boston: Pearson.
Stone, W. F., Lederer, G., & Christie, R. (Eds.). (2012). Strength and weakness: The
authoritarian personality today. Springer Science & Business Media.
Wnuk, K. (2017, April). Involving relevant stakeholders into the decision process about software
components. In Software Architecture Workshops (ICSAW), 2017 IEEE International
Conference on (pp. 129-132). IEEE.

12
INFORMATION SYSTEM MANAGEMENT