Information Management in Tesco Plc: An Assessment Report

This report offers a comprehensive analysis of information management practices within Tesco Plc. It begins with a literature review of information governance and security, followed by an examination of Tesco's information management systems. The report then delves into the roles and responsibilities of senior leadership in information governance, drawing on the case study of Procter & Gamble (P&G). It critically analyzes the impact of information systems and technology on staff development, communication flow, and decision-making processes within Tesco. Furthermore, the report evaluates potential improvements to the organization's use of information systems, focusing on staff development, communication, and decision-making. The importance of security in information management is also critically analyzed. The report concludes with a discussion of key findings and recommendations for enhancing Tesco's information management strategies.

Information
Management
Assessment

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Literature review and critical discussion of the concepts of Information Governance,
Information Security...............................................................................................................3
TASK 2............................................................................................................................................6
Critically discuss the role and responsibilities of senior leadership in information governance
in the context of Procter and Gamble (P&G).........................................................................6
TASK 3............................................................................................................................................8
Critical analysis of use of information systems and information technology and how this
impacts on staff development, effective flow of communication, and decision making in the
chosen organisation................................................................................................................8
TASK 4..........................................................................................................................................10
Critically evaluate possible improvements to the organisation’s use of information systems
with emphasis on staff development in line with organisational goals, effective flows of
communication, and decision making in the chosen organisation.......................................10
TASK 5..........................................................................................................................................12
Critically analyse the importance of security in information management in your organisation.
..............................................................................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Information management refers to the process and systems which is adopted by the
management of company in order to create, acquire, organise, manage and distribute the
information or data available with the entity and denoted as a resource for it. Information today
can be stored in two most common ways electronically and physically (Shi and et. al., 2016). The
process of information management is a systematic way of collecting and managing all the data
within the organisation and making sure to use it in the most productive manner possible. The
assignment is made over Tesco Plc a leading organisation in retail sector offering number of
products and services to potential buyers. Tesco Plc was found in 1919 by Jack Cohen as a small
shop but with growth and development now Tesco is a leading brand around the world and
headquartered in United Kingdom. The company do take up several information management
systems to manage the data available internally and externally to the entity. In the beginning of
the report a literature review is presented on Information Governance and Information Security.
Then the roles and responsibilities of top management in regards to information governance will
be discussed by taking consideration of the case study of Procter and Gamble (P&G). Moreover,
evaluation of the information system and security on the staff and other related elements of the
entity is made. Moving along, certain improvements are suggested to the organisation in regards
to use of information systems within the company keeping in concentration to staff development,
goals of company, effective communication flow and many more. Lastly, in the assignment
importance of security and safety in information management for the company are elaborated.
TASK 1
Literature review and critical discussion of the concepts of Information Governance, Information
Security.
Information Security
According to the Charlie D. Costa (2019) the information security is the protection of the
data against any unauthorised practice. The information security is a mitigation measure taken to
protect the online data (Fu, Han and Huo, 2017). With the digitalisation of activities it is
required that the safety and security is being maintained of the data. The common types of
attacks faced in information system are as following;

 Malware attacks- The malware practices are the software which destroys the computer
and affects the working of the computers. The common types of malware attacks are such
as viruses, spyware, Trojan virus etc. Once they enter the system the hacker can keep
constant eye on the system and destroy it. Therefore, it is required that the constant
scanning of any viruses should be scanned. The antivirus so developed today address
easily the gauge in the system. Phishing- This practice refers to the collection of personal information targetting
thorough the emails. This is the common practice in which the hacker creates the fake
mails and says to tap on some link to claim prize and clicking through on it gets the
system hacked through. This way they collect the personal information ans use it to their
advantage (Rosenblat and Stark, 2016). Hacking- The hacking is done with the purpose of collecting the personal data. The
information so collected is used by hacker for some misleading purpose and it leads the
disturbance in whole system.
 Cyber stalking- It is new from of harming the person it includes the the stalking of the
online activities of the user. The intender then uses it fro the purpose of intending his
benefit by tracking the personal information. It is most commonly increasing practice
used by the persons to harness one's personal information.
These are the most commonly used malpractices used by the hacker to enter into one's
personal information. There are endless cases of cyber crimes increasing these days, the IT
department aim is to increase the education and awareness. Tesco, should provide to every
employee with the training required for the management of information security. It is integral
part of organisation as all the sensitive information is stored digitally now. Therefore, the
security is in hand of organisation to protect its data. The Tesco, should install the system to
upgrade antivirus software for enhanced security. The government, of every country has made
separate laws of cyber department to efficiently conduct them. The cyber department is held
responsible for handling the issues related to cyber crimes and educate the people about cyber
knowledge. The Tesco has separate IT functional department which keeps checking the updates
and maintains the integrity of system. The importance of information security for workplace
includes following benefits;

 Data theft affects the delivery and operation's of organisation- The organisations
private information stored all digitally. The design prototypes, client details and sensitive
data related to funds etc. may cause the discrepancy in company process and leads to the
loss of organisation details. Legal issues- The confidentiality of the personal information of customers and clients is
the breach of trust. Such issues may give rise to the legal complexities on part of
organisation for breaking the breach of trust.
 Brand reputation- Once the company faces the allegations of breach of personal data it
may lead to reduced brand credibility. Therefore, the security measures should be taken
to maintain the information system updated (Masur and Scharkow, 2016).
Information Governance
According to Ryan Brooks (2020), the information governance is the overall framework
of the information system in the organisation. The information governance lays down the
framework in which the security of the system is maintained with the balance of real time value
it provides. Information Governance foundation is to provides the transparency and fairness in
the working of information system in organisation. It guides the overall practices of employees
in relation to data and information management. The importance of information governance is
integral to organisation success. The importance of the information governance is that it provides
the value of data and information in organisation by ensuring the legal compliance and
increasing the organisation efficiency. By implementing the information governance the
organisation can increase its authenticity and reliability in extracting the information. It aligns
the traditional data archives, records and maintains and results in efficient retrieval of
information. The data is most information asset of an organisation, therefore the model for of
governance is applied. The cyber security, data management is just one aspect of the information
governance (Hitomi, 2017). The information governance maturity model which is applied by the
companies defines the stage as following;
 Substandard- At this stage the company does not take much importance to the
governance structure. In development stage the company understands the importance of incorporating the
information governance in its process but still it faces some problem in fully
implementing it.

 Essential- At this stage the organisation employs the information governance in its
system and it meets out the standards and legal requirements so set for incorporating it in
the system. Proactive- At, this stage the company is fully ready with its information governance
system and aim of the organisation is to continually improve its process using this
strategy.
 Transformation- The company at this stage finally achieve its objectives so set with the
use of information governance. At this point the company has made it part of it overall
strategy and functioning (Wallace, 2017).
Once the data and information has reached to the proactive approach the company can
use the data and information in an useful way. Therefore, the information security is an subset of
information governance. The company should aim to equip its information governance in its
process to achieve its objective more efficiently and effectively. The Tesco, should aim at hiring
the industry information experts to make its working more efficient and proactive. With this the
company will be able to gain the competitive advantage also in comparison top its competitors.
TASK 2
Critically discuss the role and responsibilities of senior leadership in information governance in
the context of Procter and Gamble (P&G).
Leadership is a role and responsibility assigned to leaders of an organisation holding a
set of skills at which is essential for them to become a successful leader and lead the organisation
in the most unique and productive manner. Leadership is a process through which the leaders
that is Top level management of an organisation make sure to run the company in the most
differentiated and value adding ways. A leader is the person or persons of a company who keeps
people inline, encourage them and make them concentrated towards the ultimate objective of the
company by bringing all the resources together for them to perform in the best possible manner
(Cerchione, Esposito and Spadaro, 2016).
Every leader plays a separate role and responsibility in changing the company into a
successful administration and offers it a unique position in the market. In the same concern
information governance is another sector of the entity in which leaders holds a differentiated role
and responsibility. According to the case study of Procter and Gamble (P&G) the role played by

senior leadership in development of the company with the usage of information governance is
recognizable. The senior leadership Procter and Gamble (P&G) made best use of the available
information and governance in regards to taking the organisation towards success and offering it
a higher position within different markets of the same industry around the globe. Some of the
specific roles and responsibilities played by senior leadership of Procter and Gamble (P&G) that
are mentioned in the case study are as follows:
 Decisions making- A most initial and serious concern for leadership and top leaders of
any organisation and in this case Procter and Gamble (P&G) is to keep strong leadership
and make the best decisions for the organisation supporting all the different levels Hindi
entity. Hence, the first role and responsibility of senior leadership in relevance to
information governance and its utilisation is made in regards to decision making and
strong implementation of strategies. According to the case it is stated that Google past
eight years the group president of Procter and Gamble (P&G) Global Business services
and chief information officer has lead the development of series of systems and processes
that offered an emphasized way of up to date information and data available to the
company for driving decision-making throughout the organisation (Lo, Lin and Hsu,
2016).
 Staff development and company growth- Moving along in the case study another
important role and responsibility played by senior leadership of Procter and Gamble
(P&G) the regards to making the best use of information governance is towards staff
development staff development and company's growth. The senior management of
Procter and Gamble (P&G) in the initial days felt that the information technology could
support data analysis throughout the organisation and act as a central respiratory for
information governance with use of offering different software. But with the passage of
time the senior management of the company envisioned a much larger role of IT in staff
development and company growth by using different information governance and
changing the staff knowledge and skill sets accordingly as well as aligning the ultimate
objectives of the company with effective use of information governance and employee
performances.

TASK 3
Critical analysis of use of information systems and information technology and how this impacts
on staff development, effective flow of communication, and decision making in the chosen
organisation.
Information System is a formal and socio technical organisational system which is
developed and used for collecting, processing, storing and distributing data form one source to
another and managing it effectively. The information systems are mainly composed of four
major components that are Task, People, Structure and Technology. Organisations and business
owners rely on information system to carry out and conduct effective processes to manage their
operations, have a strong communication and interactive flow with all the stakeholders and stay
competitive in the marketplace.
Information Technology is a supportive resource which is developed and presented as
an asset by technology industry and its revolution. Information Technology is a study, design,
implementation, support and management provided by electronic systems that is computer based
systems to business for effective information management. The Information Technology (IT)
make sure that people are well supported and managed. The key purpose of IT for people and
users is to offer them a smooth flow and enable them to run their operations as effectively as
possible and attain the best achievable outcomes (Bloom, Sadun and Van Reenen, 2016).
Thus, Information System and Information Technology are those valuable resource
which are needed by all types of business owners and their businesses and also it makes
arrangements to provide the best to all users in relation to bringing efficiency and effectiveness
towards it. In the present assignment the discussion of Information systems and technology is
conducted in regards to Tesco Plc a leading multinational company with huge reputation and
presence in market and related industry.
With the usage of Technology and collaborating it have helped the business of Tesco Plc
and the company too in a major aspect that is building and maintaining good relationships with
clients and potential customers which led the company to persistent growth and sustainability
within the market. Tesco Plc do make use of number of Information Systems and technologies
which helps the company and processing their data and available information which are needed
by the entity at different stages for making decisions. All these tools and systems do have
different specific benefits attached to them which are provided to the company and to even the

whole retail industry. Utilising technology assisted Tesco Plc in conducting a major task that is
of building long term relationships with stakeholders and keep their significant relationship
going on.
The Information Systems and Technologies which are adopted and utilised by Tesco Plc
do have huge influence over the entity and its operations. Some of the factors are mentioned
underneath in regards to develop critical understandings and analysis.
 Strategy Implementation and Decision Making- The information system at Tesco Plc
support the entity's strategy implementation in different and at all levels of the company.
In Tesco Plc TPS is used for collecting information which is relevant to the company and
used for further implementation of operational strategies within the firm. The data which
is collected by TPS is regarded to inventory management in order to seek free flow of
other related activities of the entity. Moving along this system impacts the decision
making processes and stages within the company. Information systems support the
implementation of tactical strategies in Tesco Plc and most significantly in its middle
level management. Tactical strategies are made at departmental or branch level in Tesco
Plc and they involves or addresses all the environmental forces that affect the concerned
divisions of the company. Once it is done then they are directed towards improving
operational efficiency at the branch level. Hence, it is evident that DSS and MIS of Tesco
Plc support the implementation of tactical strategies and decision making within the
organisation (Marakarkandy, Yajnik and Dasgupta, 2017).
 Collaboration with staff and employees- In regards to influence and impacts of
Information System and Technologies over staff members in Tesco Plc the tools helps the
brand and allows seamless communication taking place in between managers and
employees and amongst the workforce. The information systems and technologies helps
the brand in reducing time and communication costs, directing to saving costs and
translating to lowering all operating costs involved. The information system of Tesco Plc
are employee friendly as its offers all employees the value to stay in touch or contact by
making effective use of technologies and systems implemented by the company. The
information system also helps the organisation in reducing any errors from there data and
make a reduction in their operating costs are more accurate and cost savings than manual
processing. The system for managing information within Tesco Plc present ad the point

of sale terminals are made of faster systems which helps in reducing the duration of the
whole sales process and enable the organisation to reduce queues assisting the
organisation in queue management. All these activities increases the productivity of
employees as technology helps the workers to accomplish all tasks and assigned work in
less time as well as provide the company a competitive advantage (Smith and Wong,
2016).
TASK 4
Critically evaluate possible improvements to the organisation’s use of information systems with
emphasis on staff development in line with organisational goals, effective flows of
communication, and decision making in the chosen organisation.
A strong and effective information system and technology used by organisations and in
this case by Tesco Plc can bring huge opportunities and benefits towards the organisation not
only in the present context but also in regards to the future of the company. In the above section
some of the information system and technologies which are used by Tesco Plc in regards to
meeting detergents and increasing staff efficiency within the entity are discussed. According to
the evaluation and critical discussion conducted it is found out that the TBS system of Tesco Plc
help the company in making better decisions by increasing and improving its information
storing, processing, monitoring and managing. Along with the company make use of information
technology and systems to develop better communication flow as well as for keeping employees
aligned and collaborative by increasing interactions between them by providing is through better
information technologies (Cinnamon, Jones and Adger, 2016).
In concern with the improvements needs to be made in the information systems and
technologies of Tesco Plc for emphasising staff development aligning it with organisational
goals, better flow of communication and making better decisions there are certain changes and
improvements that can be made buy Tesco Plc in its operations and processes. Some. Such
improvement strategies for the organisation are described below in context of Tesco Plc.
 Use of specific tool for communication- The most suggestive action and improvement it
which is needed to be made by Tesco Plc in its information technology and systems is
regarding its communication processes and tools. The complete make use of information
system for queue management and for offering better customer experiences by increasing

the productivity of staff members. But the system is indirect and do not over any value to
employees. Thus, regards to increasing efficiency of communication taking place
between employees and manager as well as amongst staff themselves Tesco Plc should
be using and implementing more specific information technologies and systems which
offers more potential and effective platform to the employees for making communication,
staying in touch with each other, being informed and informing one another and lastly to
stay actively interactive while working (Martin, 2017). This improvement in
communication technologies and platform will enable the employees to be close in
contact and work more productively by sharing their views and making potential
decisions as well as working in a team rather than an individual level.
 Improvise information storage system and technology- Moving along another
improvement area which is needed to be looked over in Tesco Plc for making changes
and development in information collection, storage and management. As determined in
the above section that Tesco Plc make use of TPS system for collection of data from
different sources, processing it, managing it and most importantly delivering it in a
suitable manner to the top level management for making decisions and implementing
strategies regarding inventory management (Krishnaswamy, 2016). According to the
present scenario and increasing competition in retail sector Tesco Plc need to make
changes and improvement in its operations and utilisation of information system by
implementing more critical and updated technologies. There are number of upgraded and
updated information technologies and systems provided by the IT industry over the years
to the world. Tesco Plc can go through all the requirements of the organisation and
accordingly customise the information technology software which is more suitable and
effective for the brand as well as for making the best use of the internal and external data
available with the company in increasing the competitiveness and offering a unique
position to the organisation in the industry by increasing its productivity and profitability.
The influence of upgraded and customised information technology and system on the
profitability and productivity of Tesco Plc as it assist the company to make better
decisions and align all the processes of the company towards attaining organisational
ultimate objectives with potential use of available data and other resources (Little, Miller
and Rhodus, 2017).

 Digital tools for market research and marketing than brick and mortar- With the
changing trends and processes within the retail sector huge difference is brought by
improved technologies and revolutionary software developed (Wheelen and et. al., 2017).
A gift of such revolution in IT sector is presented to the marketing department of all
different businesses in way of digital technologies and tools to conduct marketing and
market research. Tesco Plc is a techno friendly organisation which is updating and
upgrading itself according to the the development of technologies. But the company still
make use of traditional marketing methods more then other digital marketing tools. A
basic agenda of the management of Tesco Plc to make use of traditional methods to
market the products is for attracting potential buyers of old age. But the company can
make use of better digital tools and techniques for conducting market research. Marketing
is a time consuming and lengthy process which also involves effective market research
before any other stage. Hence Tesco Plc can make use of better digital tools and
information system in order to collect the data from external and internal environment
and use it in the most potential in manner while conducting marketing practices on behalf
of the organisation (Hur and et. al., 2017).
TASK 5
Critically analyse the importance of security in information management in your organisation.
Information management is refer to a system in which activities are involved that are
regarded to collection, storage, curation, dissimulation and archiving of vast amount of data and
wide range of information belonging to different sectors and topics in separate forms such as
documents, images drawings and others. All these activities are conducted by using information
management systems in order to keep the best resource and most valuable asset of the companies
safe and secured along with arranging it in a manner for making the best use of it whenever
required. In regards to the information management there are certain important factors that are
attached to it and its security (Navimipour and Soltani, 2016).
Tesco Plc is a leading multinational organisation which do make use of number of
information systems and technologies in order to manage the data available to the brand from all
over the world as well as through internal and external sources. The company do need several
different information systems in order to keep their data properly arranged and making the best

use of it whenever required. Therefore in regards to the organisation it is also important that the
information management system of Tesco Plc are secured as well. The security and safety aspect
of the processes involved in management of data plays a vital role in offering the brand a
competitive edge and a unique position in the market. Hence some of the important factors in
regards to security of information management systems of Tesco Plc are discussed below:
 Cyber Dangers- In the present times of digital transformation the main issue which
arises and faced by organisation is of data protection and safety from cyber criminals who
are also known as hackers. These are the unauthorised users who access the data and
information of organisation without information by using an ethical practices and
entering into the software (Maksymyuk and et. al., 2017). Hence the major issue raised is
of cyber Dangers which are needed to be managed and this is by it is important for Tesco
Plc to its information management systems more secured and safe from such
unauthorised users. According to the experts and the research conducted it is found out
that hacking is a major security threat that a company can face and are facing in the
present world. Therefore it is suggested and important for Tesco Plc to keep up with the
security standards and procedures in regards to keeping the information management
system safe and productive.
 Identifying the business weakest point and the loophole in the information
management systems and change it- The issue of security and the safety of different
information management systems arises because of cyber crimes and increasing unethical
practices (Chang, Walters and Wills, 2016). But this this is an issue because the ultimate
root cause of the problem and the loophole of the whole system is not known by the
organisation and management causing huge losses to the company as cyber criminals
enters and misuses the data available with the organisation. Therefore, another important
factor which raises the concern in regards to conducting security activities for taking
measures and making the information management system more potential and safe is
identification of loopholes and fixing them. Tesco Plc and its management have to be
more concerned and focused towards finding the weakness for the weak points in the
information systems and technologies that are being used within the company for
conducting communication, storing data and many other activities (Kroenke and Boyle,
2016). By doing so information technology department of the entity can determine and

look over all the loopholes in the system and make arrangements to reduce them from the
systems and technologies used and make the best of the available data and resources.
 Offering a unique competitive position to company in the market- In the sections
above the importance of information system and technologies that is information
management systems are reflected in regards to productivity and profitability of the
organisation. The information management tool is identified a huge resource for
increasing productivity of the organisational performances and bringing better
profitability tourist company. Thus, the importance of security and safety of these
systems increases because of the unique competitive position it provides to the
organisation in order to gain increased performances and profitability (Piercy, 2018).
Therefore, according to the factors mentioned above it is clearly stated that security and
safety of information management system plays a important role in its effectiveness and offering
a unique position to the brand or the organisation. Tesco Plc will be highly benefited and
supported by updated and upgraded information management system that are secured offering a
unique computer power to the company amongst the market from its competitors and keep the
company lead in market (Rothaermel, 2016).
CONCLUSION
In the assignment above the discussion is conducted information management, talking
about different technologies and systems that are used by organisations or Organisation in
regards to information management system concluding the efficiency and potentials of it in
favour of the entity and its development. According to today’s scenario information systems and
technologies has been taken a upper place in the market with which it not only provide the
companies with different types of systems to protect them and to offer them a competitive edge
but also supports them in their growth and success. In the assignment first the concept of
information governance and information security is understood through literature review in
which the importance of information management system in regards to both the terms is
highlighted as well. Furthermore, discussion over the leadership roles and responsibilities in case
of information management are also determined with the help of a case study. Lastly, usage and
improvement in information system and technologies for a company are showcased for making
future improvements and development through it.

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