BUSM4619 - Information Strategy Report: Coffee Construction Australia

This report presents a four-year information strategy plan for Coffee Construction Australia, a medium-sized construction firm facing challenges due to its reliance on traditional methods. The report analyzes business drivers, including the need for improved project management and team collaboration, and identifies guiding principles such as time management and cost efficiency. It outlines the purpose of the strategy, which is to address the firm's reputation concerns and enhance future business opportunities. The plan also assesses the impact on clients, emphasizing the benefits of structured information and accurate decision-making. Furthermore, the report explores relevant information and technology trends, such as decision support systems, and significant business trends like social media and artificial intelligence. The strategy aims to ensure that the firm remains competitive and can effectively manage its projects, ultimately benefiting both the organization and its clients. Key performance indicators and governance processes are also discussed to ensure successful implementation and monitoring of the strategy. The report concludes with a call for Coffee Construction Australia to embrace modern information systems to overcome its current challenges and achieve its business objectives.

Running head: STRATEGY REPORT
Strategy Report: Coffee Construction Australia
Name of the Student
Name of the University
Author Note

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Executive Summary
The purpose of the report is to suggest information management strategy for Coffee Construction
Australia. Coffee Construction Australia is an old style firm. Since it is an old style family based
firm, it has not embraced any modern technology. However, lack of embracing modern
technology makes it difficult for the organization to manage large volume of projects. Due to
this, the Board of Directors has become very concerned about the reputation and future business
operation of the firms. The organization therefore needs to implement and integrate information
system to their daily business operations. The report discussed the information strategy plan for
management of the information needs in the organization.

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Table of Contents
Introduction..........................................................................................................................3
1. Background......................................................................................................................3
2. Strategic Plan...................................................................................................................4
2.1. Business drivers........................................................................................................4
2.2. Guiding principles....................................................................................................5
2.3. The purpose of the strategy (vision).........................................................................6
2.4. Impact on clients.......................................................................................................7
2.5. Information and technology trends...........................................................................8
2.6. Significant business trends.......................................................................................9
2.7. Strategic themes (key strategies)..............................................................................9
2.8. Privacy, security and data protection......................................................................11
2.9. Key performance measures.....................................................................................11
2.10. Governance processes...........................................................................................12
3. Conclusion.....................................................................................................................12
References..........................................................................................................................13

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Introduction
The Coffee Construction Australia is a medium sized construction firm that delivers a
number of civil projects. It delivers a broad range of projects that include projects with vital
transport network, water and resources infrastructure projects, railway embankment projects and
dam construction projects. The report will be analyzing the four years information strategic plan
that will be implemented in the Coffee Construction as a part of implementation of new and
advanced information system in the organization. The report will be elaborating the strategic
plan that will evaluate the business drivers, the guiding principles, purpose of the strategy,
impact on the clients and the key performance indicators and performance measures of the
chosen strategy. The strategic plan will be evaluating the privacy, security and data protection
aspects of the information system that is implemented in the organization. The information
system that will be implemented will follow the modern business trends. The background and the
business drivers associated with the project are discussed in the following sections.
1. Background
The Coffee Construction of Australia delivers a broad range of civil projects that includes
development of rail embankments, dam construction and so on. Since it is an old style family
based firm, it has not yet embraced any new technology. However, the company is in need for
implementing modern information system in the organization. Implementation of information
system in Coffee Construction Australia is necessary for achieving business benefits. The old
and traditional ways of managing business does not enable better business opportunities to the
organization and therefore, in order to manage the firm reputation, the organization have decided
to implement modern technological solution in their daily business operation. With the

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implementation of new business management tools, the Construction Company will be able to
manage and process the different projects more accurately.
2. Strategic Plan
In order to make the implementation of information system in Coffee Company Australia
a successful event, a strategic plan is needed to be developed (Cassidy 2016). The strategic plan
that will be developed for Coffee Construction Australia will be analyzing the business drivers,
the guiding principle of the information technology project, and the impact of the
implementation of information system on clients along with the key performance measures.
This four year strategy plan will help in effectively undertaking the strategic planning in
Coffee Construction Australia. A variety of data will be used to develop the strategy report by
evaluating the needs of the organization. In the following section the business drivers of the
project is evaluated.
2.1. Business drivers
Business drivers of the organization can be defined as the key business input and
activities that drives the operation of a particular business. The business drivers of this project
will be the human resources of Coffee Construction Australia. The efficient project management
team of the organization is responsible for managing all the project works that the Company
undertakes (Bryson 2018). With the implementation of information system, the tem collaboration
will improve as well that will help in better management of the projects undertaken by the
organization. Business drivers ensure continuous success for the business organization. The
implementation of modern information system in Coffee Company Australia is essential need for
the business drivers of the organization, as it will help in increasing the collaboration among the

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project team members (Willcocks 2013). The use of information system such as decision support
system will further help in easier decision making.
Analyzing the business driver for this project is needed as the business drivers identifies
the root cause or need for development and implementation of a project. Implementation of
modern information systems in Coffee Construction Australia is needed mainly because with the
expansion of the company, it is becoming difficult to manage the business processes and the
projects undertaken by the organization (Galliers and Leidner 2014). Thus the alarming problem
persisting the organization Coffee Construction Australia act as a significant business driver for
this particular project that involves implementation of an information system in the organization.
As a strategic plan for appropriate implementation of the project, the issues that the
company is currently facing can be considered as the business drivers for the project (Smith
2013). The information system will be developed in hose so that customization of the software
and the applications according to the requirements of the organization can be achieved. During
the implementation phase, each release will be followed by collection of feedbacks from the
project management teams of Coffee Construction Australia and this will ensure smooth
implementation of information system in Coffee Construction Australia.
2.2. Guiding principles
It is essential to identify the guiding principles of the project as it will help in easier
strategy development for project implementation (Pearlson, Saunders and Galletta 2016). The
purpose of guiding principle in a strategy report is that it helps in easier decision making.
Appropriate Time management is one of the guiding principles of this project. With the increase

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in the number of project offered by Coffee Construction Australia, implementation of an
information system becomes a must need.
One of the significant guiding principles of this project is that it will help in creation of
business value. With the implementation of this project, the Coffee Construction Australia will
be able to efficiently manage all the business works and business processes (Wheelen et al.
2017). Thus, it is seen that the said project is able to deliver business values for the company and
therefore the implementation of this project is justified.
Apart from that, cost efficiency is considered to be another significant guiding principle
of this project. The implementation cost of the information system that is needed in Coffee
Construction Australia is quite high. However, with the implementation of the information
system, the company will be able to undertake and implement more projects that will increase
the profit percentage of the company.
The strategy for successful implementation of the project will be considering the above
discussed guiding principles in development of the schedule and implementation plan for the
project (Laudon and Laudon 2016). Considering the guiding principles in project implementation
is important in order to ensure that the project is implemented according to the plan.
Therefore, in the implementation strategy of the project, the Coffee Construction
Company should incorporate the identified business drivers and the guiding principles in order to
ensure successful project implementation. This strategy of project implementation is expected to
have a positive influence both on the organization and it clients.
2.3. The purpose of the strategy (vision)

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The purpose of the strategy is to ensure that the problem persisting in Coffee
Construction Australia is eliminated by the project. Since the company is not making use of any
modern technology or information system, it has become a problem for the entire project team to
manage the different work processes of the organization. The information strategy that will be
developed is expected to make the process of information sharing within the organization much
easier. The Board of directors of the company is worried about the firm’s reputation and the
future business opportunities. The purpose of the strategy is to ensure that there are no threats to
the reputation and the future business opportunities of Coffee Construction Australia. It is
expected that the implementation of information system will improve collaboration among the
staffs and employees of the organization that will in turn ensure easier management of the
projects undertaken by the company.
2.4. Impact on clients
The information strategy that is developed for Coffee Construction Australia is expected
to have a positive impact on the client. The information strategy will help in easier management
of the information within the organization which will help the organization in taking up and
implementing more projects (Soomro, Shah and Ahmed 2016). This will indeed to beneficial for
the clients. Furthermore, presence of structured information within the organization and smooth
information flow within the organization will ensure accurate decision making which will be
beneficial for the clients as well.
The information strategy for Coffee Construction Australia will be designed on basis of
the objectives of the organization. This will ensure that the organization is working in fulfilling
its objectives. One of the objectives of this company is to prioritize the requirement of the client.

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Thus the information strategy that will be identified for Coffee Construction Australia will have
a positive impact on the client.
The information strategy will help the organization in determining which information is
crucial and thus will help the organization in easier management of that information (Eason
2014). As observed, development of information strategy will have a positive impact on the
clients of the organization as well which is good for the reputation of the company. Thus the
development of information strategy for Coffee Construction Australia is needed and is justified
as well.
2.5. Information and technology trends
Coffee Construction Australia has been making use of the traditional process of
managing the information systems in the organization. With the increase in the number of
projects undertaken by the organization, proper management of the information flow in the
organization has become a necessity. Most of the modern business makes use of information
system such as decision support system, transaction management system and so on in
management of the different work processes in the organization (Von Solms and Van Niekerk
2013). Therefore it is essential to for the company to be mindful of the technology that is
recently becoming popular in order to ensure that the future business opportunities of the
organization are not hampered.
As an information strategy plan, it is recommended that the organization implement
information system such as decision support system in management of the major work processes
within the organization (Oinas-Kukkonen and Harjumaa 2018). Awareness of technological
trend is important for an organization as it ensures that the organization has a clear idea about the

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modern business trends. Knowledge about the information and technology trend will help the
Coffee Construction Australia in making a correct choice of information system in the
organization. The significant business trend with which the Coffee Construction Australia should
be aware of is identified in the following section.
2.6. Significant business trends
Business trend can be defined as the process of gradual change in a condition, output and
process of data input in the organization. Few of the significant business trends that Coffee
Construction Australia should be aware of and can implement in its daily business processes
includes use of social media in business promotions, making use of artificial intelligence in
driving the experiences of the customer, social learning and so on (Argyris 2017). Coffee
Construction Australia is not advanced in terms of technology and therefore knowledge about the
significant business trends in the organization is essential. Social learning can be an effective
way for Coffee Construction Australia to understand the use of different modern technological
requirements in the organization. It is the process by which different individuals share ideas on a
public platform (Pearlson, Saunders and Galletta 2016). Thus social learning is a technological
requirement that the company can make use of to educate the employees about the need and use
of different technologies in the organization. This can further help the staffs of the organization
in understanding the technological and the information technology needs of the company.
2.7. Strategic themes (key strategies)
The key strategy that will be followed in Coffee Construction Australia in order to ensure
correct management and processing of the information generated or shred in the organization are
as follows.

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1. As per the strategy, the Coffee Construction Australia should at first understand the
information technology needs of the organization (Bennett and Raab 2017). This is particularly
essential as Coffee Construction Australia has been an old style family based firm that has not
really embraced any technology throughout its implementation. In order to work on modernizing
the business of the organization, it is essential for the firm to identify the information specific
needs of the organization. Several brainstorming sessions are needed for this.
2. After identifying the organizational needs, it is essential to understand the
implementation process (Thompson, Ravindran and Nicosia 2015). One of the strategies for
ensuring accurate information protection is implementation of an information system that will
help in easier storage and management of the information within the organization. With the
increase in the use of technology, implementation of a specific information system in an
organization becomes as necessity (Danezis et al. 2015). For Coffee Construction Australia, it is
recommended to implement the information system in-house that will help in easier
identification of the information needs of the organization. The in house designing of the
information system would however be an expensive approach.
3. The data transfer to the new system is one of the important processes that are needed to
be followed for easier information management. However, it will be a lengthy process
considering the fact that the organization has been making use of traditional processes in
managing and implementing the information system. Thus transfer of the data to a digital system
would be a problem.
4. The next step is to properly govern the implementation and the data conversion process
so as to ensure that the accurate information needs of the organization are met.

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Apart from that, it is essential to identify the process by which the privacy, security and
the data protection of the information that will be stored in the information system will be
enforced. The privacy, security and data protection of the information in the organization is
discussed in the following section.
2.8. Privacy, security and data protection
Enforcing the privacy security and protection of the data is important as the clients’ data
along with the confidential business data will be stored in the system. As a part of privacy
protection of the confidential data, it is suggested that the data that will be stored in the
information system is needed to be encrypted (Bygrave 2014). Apart from this, it is essential to
ensure authorization and access control in managing the data of the organization (Tallon 2013).
After the implementation of the information system, the key performance measures will be
validated to check whether the system has been implemented correctly or not.
2.9. Key performance measures
The key performance indicators that has been selected to check whether the process of
information management has been successful or not are as follows-
1. The project is needed to be implemented within the set schedule and the estimated
cost.
2. The ROI of the project should be positive.
3. The information system that is implemented should be effective in managing the
information flow.
4. The data conversion and transfer to the new system should be successful.

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2.10. Governance processes
After implementation of the information system for storing the data in that system, it is
essential to identify the data governance process (Lozano 2015). Coffee Construction Australia
will be hiring a security officer in order to ensure that the information system that is
implemented is not having any unauthorized access. Apart from that, it is responsibility of the
firm to ensure regular security updates so that the data stored in it is secured.
3. Conclusion
The report discusses the process by which effective information storage and information
security can be enforced in Coffee Construction Australia. Coffee Construction Australia has
been an old style business firms and therefore did not make use of any modern information
system as of now. The report discusses the business drivers, the guiding principles, business
strategy and the recent business trends in the organization. The report suggests implementation
of an information system that will help in easier management of the information flow within the
organization. The key performance measures and the governance process of the data stored is
further suggested in the report.

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References
Argyris, C., 2017. Integrating the Individual and the Organization. Routledge.
Bennett, C.J. and Raab, C.D., 2017. The governance of privacy: Policy instruments in global
perspective. Routledge.
Bryson, J.M., 2018. Strategic planning for public and nonprofit organizations: A guide to
strengthening and sustaining organizational achievement. John Wiley & Sons.
Bygrave, L.A., 2014. Data privacy law: an international perspective (Vol. 63). Oxford: Oxford
University Press.
Cassidy, A., 2016. A practical guide to information systems strategic planning. Auerbach
Publications.
Danezis, G., Domingo-Ferrer, J., Hansen, M., Hoepman, J.H., Metayer, D.L., Tirtea, R. and
Schiffner, S., 2015. Privacy and Data Protection by Design-from policy to engineering. arXiv
preprint arXiv:1501.03726.
Eason, K.D., 2014. Information technology and organisational change. CRC Press.
Galliers, R.D. and Leidner, D.E., 2014. Strategic information management: challenges and
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Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education
India.
Lozano, R., 2015. A holistic perspective on corporate sustainability drivers. Corporate Social
Responsibility and Environmental Management, 22(1), pp.32-44.

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Oinas-Kukkonen, H. and Harjumaa, M., 2018. Persuasive systems design: key issues, process
model and system features. In Routledge Handbook of Policy Design (pp. 105-123). Routledge.
Pearlson, K.E., Saunders, C.S. and Galletta, D.F., 2016. Managing and Using Information
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Systems, Binder Ready Version: A Strategic Approach. John Wiley & Sons.
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Soomro, Z.A., Shah, M.H. and Ahmed, J., 2016. Information security management needs more
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Tallon, P.P., 2013. Corporate governance of big data: Perspectives on value, risk, and
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Wheelen, T.L., Hunger, J.D., Hoffman, A.N. and Bamford, C.E., 2017. Strategic management
and business policy. pearson.

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Willcocks, L., 2013. Information management: the evaluation of information systems
investments. Springer.