COIT20248 Term 2 2019: Information System Analysis and Design Report

This report presents a comprehensive analysis and design of an information system for Repair-Made-Easy (RME) Inc. (RME). The project begins by exploring different system development approaches, recommending the Critical Chain approach due to its focus on constraint management and project optimization. It then defines both functional requirements, such as customer data storage and payment integration, and non-functional requirements, including system availability and responsiveness. A detailed cost/benefit analysis is conducted, showing a positive Net Present Value (NPV) and a break-even point between years 2 and 3. The report also includes a Work Breakdown Structure (WBS) and a project schedule, justifying the project's feasibility within the specified timeframe and budget. Finally, it investigates system information investigation techniques, such as interviews, questionnaires, and surveys, highlighting their usefulness in gathering project data and stakeholder involvement. The report concludes with a reflection on the project's achievements and constraints.

Running head: INFORMATION SYSTEM ANALYSIS AND DESIGN
Information System Analysis and Design
Name of Student-
Name of University-
Author’s Note-

1INFORMATION SYSTEM ANALYSIS AND DESIGN
Table of Contents
Introduction......................................................................................................................................1
Project Aim..................................................................................................................................1
Project Objective.........................................................................................................................1
Task 1: Approaches to System Development..................................................................................1
Approaches included in developing Information system for RME.............................................1
Justification for selecting the approach.......................................................................................2
Task 2: System Requirements.........................................................................................................2
Functional Requirements.............................................................................................................2
Non-Functional Requirements.....................................................................................................3
Task 3: Project Cost/Benefit Analysis.............................................................................................4
Task 4: Project Management and Scheduling.................................................................................6
Work Breakdown Structure and Project Schedule......................................................................6
Justification for project schedule.................................................................................................8
Task 5: System Information Investigation Technique.....................................................................8
Stakeholder Involved...................................................................................................................8
Three Investigation Techniques...................................................................................................9
Usefulness of Investigation Techniques......................................................................................9
Reflection and Conclusion.............................................................................................................10
Reflection...................................................................................................................................10

2INFORMATION SYSTEM ANALYSIS AND DESIGN
Brief Summary...........................................................................................................................10
Bibliography..................................................................................................................................11

3INFORMATION SYSTEM ANALYSIS AND DESIGN
Introduction
Project Aim
The aim of this project is developing a project plan for Repair-Made-Easy (RME)
Incorporated to implement an information system for its business process. The information
system will help the business stakeholders to handle the business more efficiently and easily.
Project Objective
The objective related with this project includes
 To study different approaches to develop the IS system
 To recommend one particular approach for the system development
 To study all functional as well as non-functional requirements for RME
 To calculate the cost/benefits analysis for the RME
 To develop project schedule and stakeholders involved
 To study the investigation techniques for completing project plan
Task 1: Approaches to System Development
Approaches involved in developing IS for RME
There are some list of project management approaches which are associated with
developing an information system for the RME Incorporated. The approaches are explained
below:
1. Traditional approach
2. Event Chain Project Approach

4INFORMATION SYSTEM ANALYSIS AND DESIGN
3. Extreme Project Approach
4. Critical Chain Approach
The approach that is included in developing the information system for RME
Incorporated is the approach of Critical chain. This particular approach includes one constraint
that hinders the projects. This approach mainly utilizes all the complex process of project
management and includes large variety of cross functional teams (Kerzner 2017). This approach
is uses the behavioural as well as mathematical sciences for analysing the project. This analysis
is first done to predict the project and then analyse the project and remove all constraints from
the projects.
Justification for selecting the approach
The critical path methodology is mainly chosen for implementing information system for
this company because this methodology does not believe in multi-tasking. This methodology
includes complex network of project management schedule and results to implement the
methodology of critical path in the project. This methodology does not includes any standard
method of calculating the critical path and helps to optimize project buffers (Turner 2019). The
methodology is being used for developing the IS system of RME Incorporated because in this
methodology, there are many constraints including certain uncertainty of certain tasks and the
task duration is overestimated by the task owners and the team members. The tasks included is
not time estimated including safety margin and there is always a possibility to complete the task
earlier.
Task 2: System Requirements
Functional Requirements

5INFORMATION SYSTEM ANALYSIS AND DESIGN
The requirements that are considered as functional are included in developing the
information system for the company are listed below:
1. The IS system will be able to take the details of the customers so that they can store them on
their database.
2. IS system for RME Incorporated will be able to store the details of all the parts that are bought
by the company.
3. The system will store the details of the staffs and the employees working in the system.
4. The system will be centralized system where all the data will be updated if it is updated once.
5. The system will be connected with the associated bank servers so that the customers can make
their payments through the banks.
6. All the customers will be able to view parts located on all the stores of the company over
different places.
7. The new IS system will be able to store the details of all the retailers who supplies materials
for the company.
Non-Functional Requirements
The requirements that comes under non-functional requirement for developing the IS
system for the RME Incorporated are:
1. The admin should be able to change their password after getting their login ids and passwords.
2. The employees and the labours associated with the company has the ability to update their
information and status associated with them.

6INFORMATION SYSTEM ANALYSIS AND DESIGN
3. The IS system will be available all 24 hours and can be used by all the users at all time.
4. The customers need to sign in with valid used id and password to get access to all the details
of the parts and services provided by the company.
5. The system will be responsive and is capable of handling million users at a time. This means
many users can use the system at one time.
Task 3: Project Cost/Benefit Analysis
RMO Cost/Benefit
Analysis for CSMS
Total Cost for the project
Total cost of
developing IS system 800000
Total Cost for the
project 800000
Year of
Project
year 0 year1 year 2 year 3 year 4 year 5
TOTA
LS
Net economic benefit
$2,625,
000.00
$2,625,
000.00
$2,625,0
00.00
$2,625,
000.00
$2,625,
000.00
$2,625,
000.00
Discount Rate 6% 1 0.9434 0.8900 0.8396 0.7921 0.7473
PV Of Benefits $0.00
$2,476,
415.09
$2,336,2
40.66
$2,204,
000.62
$2,079,
245.87
$1,961,
552.70
NPV of all
BENEFITS $0.00
$2,476,
415.09
$4,812,6
55.75
$7,016,
656.37
$9,095,
902.23
$11,057
,454.94
$34,459
,084.38
One Time Costs
$800,0
00.00
Recurring Costs
$1,200.
00
$1,200.
00
$1,200.0
0
$1,200.
00
$1,200.
00
$1,200.
00
Discount Rate 6% 1.0000 0.9434 0.8900 0.8396 0.7921 0.7473
PV Of Recurring
Costs $0.00
$1,132.
08
$1,068.0
0
$1,007.
54
$950.5
1 $896.71

7INFORMATION SYSTEM ANALYSIS AND DESIGN
NPV Of All Costs
$800,0
00.00
$801,1
32.08
$802,20
0.07
$803,2
07.61
$804,1
58.13
$805,05
4.84
$4,815,
752.72
Overall NPV
$29,643
,331.66
Overall ROI = (Overall NPV /
NPV Of All Costs 6.16
Break-Even
Analysis
Yearly NPV Cash
Flow $0.00
$2,475,
283.02
$2,335,1
72.66
$2,202,
993.07
$2,078,
295.35
$1,960,
655.99
Overall NPV Cash
Flow
$800,0
00.00
$1,675,
283.02
$4,010,4
55.68
$6,213,
448.75
$8,291,
744.11
$10,252
,400.10
Project break-even occurs
between years 2 and 3
Use 1st year of positive cash flow to
calculate break-even fraction 3.8205 years

8INFORMATION SYSTEM ANALYSIS AND DESIGN
Task 4: Project Management and Scheduling
Work Breakdown Structure and Project Schedule
Information system for
RME Incorporated
Project Start Project Initiation
Conducting Staff
Interviews
Reviewing the records
of farm, total costs
and purchases
Observe the business
operations
Interview the
customers
Analysis on present
accounting system
Study the sample
orders as well as
payment
transactions
Undertake the field
work
Prepare report for
Phil and Wendy
Propose a possible
solution
Design project and
financial plan
Approve the plan
Complete project
Initiation
Planning and
Procurement for
resources and
technologies
Purchase software
and contract the
technical service
provider
Prepare
development,
testing of system
and quality analyst
team
Plan for technical
design for the
project
Setting up computer
system and networks
Completion of
procurement phase
Development phase of IS
Design the initial
interface
Develop the coding
and design the
database structure
Test the coding
Completion of
Development Phase
Quality Checking phase
Checking quality of
new IS
Implementation of
necessary
recommendation
Completion of
quality check
Documentation phase
Prepare the reports
Show the reports to
owner
Completion of
documentation
Project Sign-off
Collection of
feedback
Project Sign-off
Completion phase
Project end
Figure 1: Work Breakdown Structure
(Source: Created by author on MS Project)
Project Schedule

9INFORMATION SYSTEM ANALYSIS AND DESIGN
Figure 2: Project Schedule
(Source: Created by author on MS Project)

10INFORMATION SYSTEM ANALYSIS AND DESIGN
Justification for project schedule
As the method of critical path is being used for this project, the project will include all the
tasks scheduled in this project. This particular method will help to organize project and complete
the project within time. The cost of the project states completing the project within $0.8 million
and the project will be completed within 119 days. The budget that is included in carrying out the
project is $450,400. The schedule and project budget is stated in the figure above.
The goal of this project is completing the task within time schedule and with budget of
project. The project schedule is reasonable as because project schedule will get completed with
the time frame and within the time budget (Fabijan, Olsson and Bosch 2015). The project scope
is to develop an IS system for the company and the scope of the project is fulfilled by completing
project within the time frame and within time schedule. The project deliverables contains all the
project planning details which would help in completing the project successfully.
The above stated project is reasonable because this project will be completed within
project time frame and within project budget that the project manager has stated for this project
and all the deliverables and the scope of the project will get completed within the project.
Task 5: System Information Investigation Technique
Stakeholder Involved
The stakeholders who are involved in the project are directly associated with completing
the project. The stakeholders involved are project manager, business analyst, project sponsor,
financial manager, subject matter experts, project developers, database administrators, quality
analysts, testing teams, programmers, software resources, and the hardware resources involved in
the project.

11INFORMATION SYSTEM ANALYSIS AND DESIGN
Three Investigation Techniques
Three investigation techniques that can be carried out for completing this research paper
includes Interview method, questionnaire method, and survey method (Sutton and Austin 2015).
The investigation method included in the system includes meeting the objectives of the system
that is taken at the beginning of the project plan. This includes restructuring all the business
processes as well as data that are included in the new system.
Usefulness of Investigation Techniques
The advantages of the investigation techniques that can be used for this project are:
Interviews: This technique is used for collecting the data from small number of people or
group of people (Hopkinson 2017). This includes structured interviews as well unstructured
interviews that are included in the system.
Questionnaire: The questionnaire includes survey instruments that are included in the
project. Questionnaire includes closed end questions and this is used for collecting data from the
group of people. This technique is used for developers and administered for conducting online
projects.
Survey: The survey data are the resultant data that is used for collecting the data samples
from the respondents associated with the project. The data that is collected from the surveys
includes gathering of information from some target audience to know their interest on that topic
that is being investigated or being studied.
Reflection and Conclusion
Reflection

12INFORMATION SYSTEM ANALYSIS AND DESIGN
The project plan that is stated above will be finished developing within time frame and
the project plan will be done accordingly. This project will includes all the constraints that are
included in completing the project and achieve in successful completing of the project.
Brief Summary
From the report it can be stated that the project for developing the information system for
RME Incorporated includes project detailed plan for completing the project. This project plan
helps to understand different approaches that will be used for developing the new IS system and
new proper approaches is being recommended for completing this project. All the functional and
the non-functional requirement are also determined in this project along with a data collection
method that is used for this project.

13INFORMATION SYSTEM ANALYSIS AND DESIGN
Bibliography
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monitoring and control. International Journal of Project Management, 33(4), pp.808-815.
Heizer, J., Render, B. and Munson, C., 2017. Operations management. Pearson Education
Limited.
Hopkinson, M., 2017. The project risk maturity model: Measuring and improving risk
management capability. Routledge.
Kerzner, H., 2017. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Muller, R., 2017. Project governance. Routledge.
Sharp, J.A., Peters, J. and Howard, K., 2017. The management of a student research project.
Routledge.
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Turner, R., 2016. Gower handbook of project management. Routledge.

14INFORMATION SYSTEM ANALYSIS AND DESIGN
Fabijan, A., Olsson, H.H. and Bosch, J., 2015, June. Customer feedback and data collection
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Business (pp. 139-153). Springer, Cham.