Information Systems Management and Strategy: Car Park Case Study

This case study examines the challenges in managing the Good City Council Car Park System, focusing on operational and ethical considerations. The system, which manages entry, exit, and payment for both ordinary customers and season ticket holders, faces several ethical dilemmas. These include data protection concerns related to customer information stored on the server and potential misuse of personal data. Operational challenges involve issues with barcode readers, man-made errors by system operators, timely data updates, and fault recording. The study also highlights the importance of managing season tickets, security of vehicles, and the impact of humanistic, environmental, and organizational factors. The assignment provides a comprehensive analysis of potential problems and offers insights into how to improve the system's efficiency and security, including the need for technical enhancements to security guard services. The case study concludes with a reference list of relevant publications.

Running head: INFORMATION SYSTEMS MANAGEMENT AND STRATEGY
Information Systems Management and Strategy
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Challenges in the management of information systems
The frequent growth of Information Technology (IT) application and its considerable
effect on enhancing public and private organizations productivity globally, different types of
Information Systems are used. The case scenario of good city council car park system identifies
detail operational system, process followed to entering to the car parking lot, payment process,
leaving car parking area and security visit recording process. The potential ethical challenges in
managing Information system are elaborated in the below section:
The first ethical challenge that the Good City Council Car Park System may face is issues
with data protection. The entire car parking process is available for two types of customers:
ordinary customers and season ticket holders. The ordinary customers pay only when use the
services on the other hand, the season ticket holders pay a specific amount for the time slot of
either 3, 6 or 12 months. The availability of vacant places in the car parking slots are known to
the users as soon as they press the button in the control pillar. The users may not have enough
information, knowledge and ideas regarding the needs and IT application. The designer may fail
to understand details of the IT applications conducting in the Car parking lot. If enough
information is not available regarding season ticket holders and ordinary customers then the
process may fail to provide expected parking facilities to the customers.
The payment date, payment time and other details of the customers are stored in the
server. If the server is found to be not enough secured from the security perspective then data
may be hijacked and misused by external attackers. The tickets give to the customer hold
addresses, name and other details which must not disclosed. If proper encryption security
measures are not taken by system owners then data will be lost and misused as well. It is a

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serious ethical challenge because in this case data are hacked by external users without their
concern. Each ticket holds a bar code which is consists of dd/mm/yy and time of hh/mm/ss.
Thus, if the bar code reader fails to read the code accurately then it will result major challenges
for the system owners.
Another major challenge that also may interrupt the process of car parking is man made
errors. The people who operate the system have access to all the personal details of the customer.
If intentionally they access theses information and misuse those then it will break trust of the
customers from the service of Good City Council Car Park System. It will also result in loss of
customers because in such situation the customer will start looking for better service providers. It
will also impact the commercial profit and competitive market of the service providers. With
changing date and time the parking entry slot also changes. These data are desired to be updated
automatically. If timely updates are not done then, the users would not be able to understand
whether any empty slot in the parking is available or not. Fault recording is another major
challenge that may cause major failure. A monthly report is needed to be presented to the
authority to track and monitor the status. The monthly statistical report identifies MIS
Challenges. Most of the fault levels are identified with barriers, card readers and security
cameras.
Not only this but also, season tickets, security SLA, fault recording process also
elaborated in the case study. Different challenges are associates to managing information system
and those can be differentiated into humanistic factors, environmental factors and organizational
factors. Before the time expires for the season ticket holders it is essential for the associates to
make sure that updates are available to them. If it is not available timely then the process
efficiency will be interrupted. The authority is using a sub system for selling the season tickets.

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Each of the season tickets will be available to the customers with printed names, contact and
address as well. If the renewal form is not given to the customers then that will cause major
operational challenges.
The other ethical challenge is security of the vehicles in the parking lot. Once the security
guard leaves the parking he or she puts their card in. If the security guards intentionally drop
their responsibilities the physical theft may also occur. In order to resolve this challenge,
technical aspects must be added to the security guard services as well. If these perspectives are
followed throughout then Good City Council Car Park System would be able to gain commercial
profit throughout.

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References
Blume, J.H. and Wendel, W.B., 2016. Coming to Grips with the Ethical Challenges for Capital
Post-Conviction Representation Posed by Martinez v. Ryan. Fla. L. Rev., 68, p.765.
Doody, O., 2018. Ethical Challenges in Intellectual Disability Research. MJ Nurs. 1 (1):
005. Citation: Doody O.(2018). Ethical Challenges in Intellectual Disability Research. MJ
Nurs, 1(1), p.005.
Foley, R. and Gibbs, B., 2019. Connecting Engineering Processes and Responsible Innovation: A
Response to Macro-Ethical Challenges. Engineering Studies, 11(1), pp.9-33.
Johnson, C.E., 2017. Meeting the ethical challenges of leadership: Casting light or shadow. Sage
Publications.
Sugiura, L., Wiles, R. and Pope, C., 2017. Ethical challenges in online research: public/private
perceptions. Research Ethics, 13(3-4), pp.184-199.
Webb, H., Jirotka, M., Stahl, B.C., Housley, W., Edwards, A., Williams, M., Procter, R., Rana,
O. and Burnap, P., 2017, June. The ethical challenges of publishing Twitter data for research
dissemination. In Proceedings of the 2017 ACM on Web Science Conference (pp. 339-348).
ACM.