Information System Analysis and Recommendations for Fallon's Services

This project provides a comprehensive analysis of Fallon's Home Maintenance Services' information system. It begins with an executive summary highlighting the challenges and the need for a new system to improve operational efficiency. The project then delves into the organization's structure, business strategies, and competitive advantages, including an analysis using Mintzberg's classification and Porter's models. The analysis identifies the existing human activity system, pinpoints issues and stakeholder concerns, and proposes improvements. The project includes process models using BPMN notation to visualize and optimize the system, ultimately aiming to enhance customer satisfaction and gain a competitive edge in the market, specifically within the South East Queensland region.