Information System Management (COMP 1006) Case Study Analysis Report

This case study examines the critical role of Information Systems (IS) in organizations, emphasizing their importance in achieving strategic goals and enhancing decision-making processes. It explores the reasons why organizations often resist the introduction of IS, including anxieties, system compatibility issues, organizational culture clashes, and individual resistance behaviors. The analysis highlights the need for effective IS to streamline operations, gain a competitive edge, and improve communication within departments. The study emphasizes the importance of understanding and addressing these resistance factors to ensure successful IS implementation. The case study also references the need for proper training, system customization, and addressing employee concerns to facilitate the adoption and effective utilization of information systems within organizations. The document provides an in-depth analysis of various factors that influence the implementation and adoption of information systems within an organization.

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INFORMATION SYSTEM MANAGEMENT
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5. Information systems are mandatory for organizations because they bring
changes in their strategic goals. As a student, identify the reason why
organizations resist against information system introduction.
This part will discuss the reasons as to why information systems are mandatory for the
organisation's strategic goals and outline the reasons why organisations resist against
information systems introduction.
The reasons why information systems are mandatory for the organisation's strategic
goals
In the contemporary business world, information systems have become a pivotal part
whereby regardless of whether big or small a business should have a system in place to
collect, share, and store data. Currently, most organisation are embracing contemporary
technology to systematise and modernise their processes. Indeed, information systems are
playing a critical part in decision-making and data handling. When effective information
systems are utilised, it provides a constructive influence on the company’s entire performance
as well as revenue. Information system is mandatory because it acts as the primary most level
set of components, which coordinate with each other to manage the processing and storage of
data (Orna, 2017). In this sense, the core role of information systems in organisations is
facilitating decision-making processes, communication, data analysis, and record keeping,
among others. In this regard, organisations make use of information systems to enhance their
business operations, gain a competitive edge, and making strategic decisions.
In order to gain a better understanding of companies existing customers, and prospect
customers, organisations need customer relationship management systems. Accordingly,
information systems is a technology that enables corporations to collect and analyse sales
activity data, evaluate customer satisfaction, and describe the precise target group of an

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advertisement campaign. Indeed, modern technology plays a vital part in boosting
organisations performance as well as productivity; hence, information systems are not
exceptional. Companies across the globe depend on information systems in research and
development of novel ways to generate income, engage consumers, and streamline time-
consuming practices. In this essence, with information systems, organisations are in a
position to save money and time, and at the same time makes smarter decisions. An
organisation’s internal departments, like sales and marketing, are in a position to
communicate effectively and easily share info with the aid of information systems.
On the same note, information systems are automated technology that uses intricate
algorithms; cases of errors are reduced significantly. Moreover, it is possible for employees
to focus on the central aspect of the business instead of spending much time gathering data,
performing manual analysis, and filing paperwork. Importantly to note is that modern
information systems have enabled team associates to access vast volumes of data from one
platform. For instance, it is possible to collect and process information from a variety of
sources like customers, vendors, sales agents, and a warehouse at the click of a mouse button.
Reasons why organisations resist against information systems introduction
Research has shown that throughout history, implementation of information systems
projects has been afflicted by failure due to user resistance that has been identified as the
striking reason. Laumer, Maier, Eckhardt, and Weitzel, (2016) assert that user resistance
becomes specifically essential in the execution of information systems because of various
changes in society as well as results of the technical operations. In this essence, different
ways lead to users’ resisting information system introduction such as anxiety and fear, system
aspects in resistance behavior, organisational issues in resistance, and individual elements in
resistance behavior.

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Organizations resist the introduction of information systems because of anxiety and fear.
Research has found that resistance happens because of certain blind spots in approaches. In
the modern world, most leaders ought to be involved with novel products, new administrative
rules, new information systems and development in the industrial sector; hence, the value of
substantial changes in companies is inevitable. Therefore, many organizations decide that it is
crucial for their companies to undertake moderate organizational transformation instead of
evolutional changes. The organization resists information systems due to parochial self-
interest, where users feel they are likely to lose something that could be of value to them.
System aspects in resistance behavior: As a strategy to reduce on expenses and facility
that later update, most systems like customer relationship management (CRM) and enterprise
resource planning (ERP) are standardised. In the process, the compatibility of these systems
emerges as a problem whereby the system fails to maximise on efficiency; hence leading to
employees resisting the systems. According to systems decision theory, it is believed that
systems can be accepted or rejected because of the features of their design that are strictly
related to their plan. In the real sense, a majority of the systems are bought from specialized
software vendors. For that reason, software manufacturers do not put into consideration all
user demands, which causes users to resists (Laumer, Maier, Eckhardt, and Weitzel, 2016, p.
72). On the same note, system decision model indicates that apart from problems related to
the system interface, there are additional problems like security, system functionality,
concentration as well as convenience, which can result in resistance. Employees are supposed
to be evaluated during the work process; when there are problems in systems that cause a
decline in their effectiveness, nonetheless the evaluation is not satisfactory. In most cases,
most organisations evaluate employees based on results. Consequently, employees end up
receiving fewer revenues due to system problems despite paying similar efforts. In this sense,
employees resist information systems because of the lack of system customization.

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Organisation aspects in resistance behavior: studies have found that the culture found in
an organisation can be a cause resulting in resistance from workers in the system since
cultural resistance originates from dissimilarity between the organisation’s system design and
the use of the system. Therefore, organisational culture and the cultured carried by systems
inconsistencies lead to system resistance. Additionally, the support put forth by an
organisation is a crucial contributor for workers resistance (Li, Liu, and Liu, 2016, p. 190).
However, most organisations do not provide facilitation to allow employees to undergo
training before implementing information systems. Consequently, this leads to employees
resisting these systems due to the lack of necessary skills and training to use these systems.
Another reason for employee’s resistance to information systems is individual features in
resistance behavior. Research indicates that an employee's capability to tolerate stress
significantly affects the resistance of the system where the implementation of the systems
could result in one seeking another work.

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Reference List
Laumer, S., Maier, C., Eckhardt, A., and Weitzel, T., 2016. User personality and resistance to
mandatory information systems in organizations: A theoretical model and empirical
test of dispositional resistance to change. Journal of Information Technology, 31(1),
pp.67-82.
Li, J., Liu, M., and Liu, X., 2016. Why do employees resist knowledge management systems?
An empirical study from the status quo bias and inertia perspectives. Computers in
Human Behavior, 65, pp.189-200.
Orna, E., 2017. Information strategy in practice. London: Routledge.
https://www.taylorfrancis.com/books/9781351927536