Information System Project Plan: Baippari Furnitures - BCO3447, VU

This project plan outlines the development of an online information system for Baippari Furnitures, a furniture business aiming to address issues such as manual operations, market competition, and customer service. The project's aim is to create an online platform with features like an e-commerce portal, online order placement, payment processing, and customer service. The plan includes a comprehensive business scenario, data flow diagrams, and project management details such as tasks, timelines, resource allocation, and team roles. The project adopts Agile-Scrum methodology and is divided into five phases with deliverables including the information system and its various functionalities. The project also presents the benefits of the project, exclusions, and a detailed bibliography.

Running Head: INFORMATION SYSTEM PROJECT MANAGEMENT
Information System Project Management
Name of the Student
Name of the University

1INFORMATION SYSTEM PROJECT MANAGEMENT
1. Project Introduction, Aim and Expectation
Baippari Furnitures assembles and sells sofas, beds and other furniture to the customers.
From its modest beginning in 1988, the company has come a long way and has established itself
as one of the most popular furniture businesses in the area. In order to keep pace with the
progressive technology that has revolutionized the business sector, the company has decided to
design and implement an information system for business that will also solve a number of
problems and issues.
The main aim of this project is to develop an online based information system for
Baippari Furnitures.
It is expected from the project that the information system as proposed will be able to
solve some of the problems faced by the company that will be discussed later in this report.
2. Comprehensive Business Scenario and Client Information
In spite of being a very successful in terms of business, the company has been facing
some issues for some time now that are listed as follows.
Manual Operations – In the retail store, after selling a particular piece of furniture, the
sales record is updated manually in paper. The sales record includes the number of product in
catalogue, the payment made and the change returned. Due to the manual paper based system,
there are often errors during updating the records that have negative impact on the business of
the company.

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Market Competition – In the last few years, the trend of online marketing has grown
significantly and many new companies have grown up that provide online market services to the
customers. The online market (or ecommerce) provides products at reasonable prices, high
amount of discounts and the customers do not have to travel to the store to purchase the product
as they are delivered to his address within a few days. The gaining popularity of online market in
the area has negatively impacted the business of Baippari Furnitures as many regular customers
of the company now prefer online market for purchasing furniture.
Manpower and Customer Service – In the current system, since all the sales processes are
performed manually in the retail store, the staffs are not able attend the customer queries very
often. As a result, the customer service is not up to the mark and requires some changes.
Moreover, the excessive amount of manpower required to handle the sales results in high amount
of monthly expenses for the company.
The proposed information system that is to solve the above mentioned problems will
have the following system functionalities.
 Online market portal for the company where the customers can create their own
profile using Google, Facebook or Email ID and view and purchase furniture
products from the company online
 Online order placement system in which the customers can place an order for a
selected product by viewing every details of the products including the prices
 Online payment system through which the customer can pay for his ordered
product through credit and debit cards

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 Online customer service including chat system through which the customers can
place their queries and complaints in the form of text messages that in turn can be
viewed and addressed by a customer care agent of the company
 Cloud database in which all the relevant data including company business data,
customer personal information, purchase records and others will be stored
 Accounting system that will help in recording sales and payments in the physical
retail stores
A proposed data flow diagram (DFD) of the system is as follows.

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Figure 1: Data Flow Diagram
(Source: Created by Author)

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The benefits of the project are as follows.
 Time saving, increasing record updating efficiency and reduced manpower
requirements
 Beneficial regarding billing and responding back to the customers and to get
customer feedback
 24/7 customer service
 Secure access to the system with individual username and password for customers
as well as the administration of the company.
The exclusions from the project are as follows.
 Implementing the new system
 Training staff members for the new system
 Familiarizing the customer to run the new online system
 Training business owners for the new electronic system
 Describing organizations standards in accordance with the new system
 Installing and updating software tools
3. Project Management
A. Tasks
The main tasks of the project include installation of hardware, software, development of
online commerce website and subscription to cloud services.

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B. Timelines, Resources, Teams and Roles
The timeline and resources for the project are shown in the following table.
WBS Task Name Duration Resource Names
0
Information System Implementation for
Baippari Furnitures
106 days
1 Project Planning 10 days
1.1 Survey on Existing System 3 days Project Manager
1.2 Identification of Problems in Existing System 2 days Project Manager
1.3
Determination of Information System (IS) as
Solution
2 days Project Manager
1.4 Determine IS Features to be Used 2 days Project Manager
1.5 Validate the Initiation of the Project 1 day Project Manager
2 Project Initiation 19 days
2.1 Form Project Team 2 days Project Coordinator
2.2 Develop Project Charter 5 days Project Coordinator
2.3 Determine Budget and Expenses of Project 1 day Project Coordinator
2.4 Determine an Overall Schedule for Project 1 day Project Coordinator

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2.5 Determine and Address Project Risks 1 day Project Coordinator
2.6 Proceed to Project 2 days Project Coordinator
2.7 Procure Project Budget 2 days Project Coordinator
2.8 Procure Resources for Project 2 days Project Coordinator
2.9 Hire Necessary Personnel for Project 2 days Project Coordinator
2.10 Assign Roles for Project 1 day Project Coordinator
3 Project Execution 69 days
3.1 Hardware Upgrade 20 days
3.1.1 Purchase New Hardware 10 days
Hardware[1],
Hardware
Technician
3.1.2 Replace Current Hardware 2.5 days
Hardware
Technician
3.1.3 Install New Hardware 2.5 days
Hardware
Technician
3.1.4 Test the New Hardware 5 days
Hardware
Technician

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3.2 Software Upgrade 20 days
3.2.1 Install Latest OS 10 days
Software[1],
Website Developer
3.2.2 Install Latest Software Patches 5 days Website Developer
3.2.3 Test the Software 5 days Website Developer
3.3 IS Implementation 45 days
3.3.1 Develop Website for the Company 30 days Cloud Specialist
3.3.2 Purchase Cloud Subscription 10 days
Cloud Specialist,
Cloud Subscription
3.3.3 Purchase Features Required 5 days Cloud Specialist
3.4 Cloud Security 7 days
3.4.1 Install System Firewall 5 days Website Developer
3.4.2 Implement Online Security System 2 days Website Developer
3.5 Final Testing 5 days Website Developer
3.6 Integration of All Features 2 days Website Developer
3.7 Development of Final Version 15 days Website Developer
3.8 Project Hand Over 2 days Website Developer

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4 Project Closing 8 days
4.1 Documentation 5 days Project Coordinator
4.2 Review and Appraisal 2 days Project Manager
4.3 Sign Off and Closing 1 day Project Manager
The team details of the project are as follows.
 Baljeet Singh(4574788)(project head from introduction to project approach)
 Malkeet Singh(4574805)(help with solutions)
 Daljeet Singh(4556250)(help with understanding the problems)
C. Approaches
The following approaches have been used for the project
 Adopting Agile-Scrum methodology
 Allocate the project into five phases
 Used tools in our project
 MS Project
 Have two sprints in the project
D. Deliverables
The main deliverable of the project is an information system for the company that will
provide a wide range of functionalities as discussed earlier in the report.

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Bibliography
Harrison, F. and Lock, D., 2017. Advanced project management: a structured approach.
Routledge.
Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education
India.
Marchewka, J.T., 2014. Information technology project management. John Wiley & Sons.
Schwalbe, K., 2015. Information technology project management. Cengage Learning.