University: MIS500 Information System Solutions Report - Analysis

This report examines information system solutions for a healthcare and wellness company, Laturae, facing contemporary business problems. The report proposes verifiable solutions, including the implementation of an Enterprise Social Network (ESN) to enhance employee communication and productivity, leveraging Artificial Intelligence (AI) for real-time data processing and manufacturing optimization, integrating Blockchain for secure data management and customer behavior analysis, and employing Digital Marketing strategies to expand the customer base. Furthermore, the report emphasizes the use of a mobile app for improved customer service and engagement. The report also explores the application of Agile methodologies, specifically the Kanban board, to address complex business needs, improve workflow visualization, and streamline production processes. The analysis highlights the benefits of each solution in terms of improving efficiency, reducing costs, and enhancing customer satisfaction.

Running head: INFORMATION SYSTEM
Information system
Name of the Student
Name of the University
Author Note

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(b) Requirement of tested verifiable solutions.
Laturae provides wellness and health care services. To maintain its said objective to
develop and produce sustainable products to help people, the company need address the
problems to solve its contemporary problems. The company houses a large number of
employees and has a moderately strong customer base and a good number of suppliers.
Healthcare industry is booming at a rapid speed and to survive each organization needs to
come up with unique strategies. To increase production and performance of Laturae, the
company should adopt certain new methods. The possible verifiable solutions are discussed
below.
Enterprise Social Network or ESN: Enterprise social network strictly focuses on various use
of social network mediums or portals where employees can discuss and share activities and
interests related to business. ESN has proved to increase employee productivity and overall
production of the firm. Laturae on developing its own ESN can connect all its employee on
the social network portal. Since ESN is a private social networking platform for
organizations, every member on the hierarchy is on the network. This method will lead to
strong employee connection and the employees can directly approach the management
without any middleman. Employee productivity and the productivity of the organization as a
whole will show relatively high growth. The platform can be used for knowledge
management and high volume knowledge transfer. This will enhance employee skills and
specialized trainings to employees can be provided through this medium. Any glitch on the
operational lines can be immediately addressed and resolved. Issues regarding
mismanagement can have immediate intervention of the human resource department. In
conclusion ESN will counter several issues pertaining in the organization. Knowledge
transfer among the employees will benefit all the employees of the organization wholly. The

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employees can interact with all other the members to gain significant knowledge and enhance
and sharpen their existing skills. The management can strictly monitor the working of the
employees and help them if they face any issues. The entire network model will connect the
employees of the organization both professionally and personally. The interactions will help
them perform better and motivate each other to produce efficient work.
Implementation of Artificial Intelligence (AI): The rapid expansion of AI has exciting and
long lasting opportunities for the healthcare and wellness industry. Laturae can implement AI
in its business model for smooth running of its business and faster processing of its various
products [10]. AI implementation in its system will generate real time data and faster
processing of work. Manufacturing department of Laturae will hugely benefit from AI
implementation. Laturae can reach its goal and achieve its objective to provide sustainable
products. AI will cut down on employee cost and reduce overall expenditure of the
production process. Glitches in the manufacturing line will be considerably reduced and the
end product will be of high quality. The system can be operated on a 24*7 basis which means
high quality productivity [2]. These will lead the company gain a huge market share. The
saved cost can be used to initiate research and development and the company can invest in
developing new products for the wellness of the people. Thus the company can keep its
promise on attaining its objective. Machine learning and AI are significant tools for the
development of the healthcare industry and wellness service [3]. Machine learning will
incorporate all the necessary information and help in formulating strategies for the betterment
of the company [14]. The company will ensure the use of the data collected and the machines
can use to learn patterns and use to pattern extensively to increase production base and
quality. Reduction of cost will help the company generate greater profits and expand in the
industry. Hiring of specialist who will be able to run such platforms will replace unskilled

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workers in the organization and help the organization increase its values. Stock price will
increase and the organization can easily expand in other territories.
Blockchain: Blockchain in the healthcare industry is booming. Laturae with its increasing
number of customer base needs to manage its recorded data in the most advance manner
possible. The data generated regularly can be monitored to analyze and understand customer
behavior and supplier behavior. The huge amount of data generated can be accessed and
analyzed no ensure better customer service and the data collected can be used for research
and development. Data integrity is the major advantage of block chain. Time stamp of data
can be easily verified, ensured data security and it reduces audit expenses greatly. The
method records every transaction process and maintains ownership. Every device is on the
block chain, hence data transaction from every data can be easily monitored. The method is a
complete secure means to share data which potentially widens the healthcare organizations’
potential.
Digital Marketing: The company needs to work extensively on the digital market. To reach a
larger number of customer in the market, the company should add digital marketing strategies
to its existing traditional methods. The placement of the company on the digital market will
improve its customer base and increase its number of suppliers. Advertising on various social
media platforms, online event activities and direct interaction with clients will improve the
business of the company. Feedbacks from clients and customers can improve productivity of
the company greatly and improve product quality. Digital marketing will aid the company in
expanding and reaching new consumers. The strategy will help in expansion of the company
and the company can serve customers outside of the current periphery. Data collected from
these platforms can provide huge benefits to the firm. The data generated is in huge volume
and it holds a bank of information. Recognition of pattern will help the company to capitalize

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where its needed the most. Deep connection of the brand with people will allow the
customers to connect with the brand and understand its objectives. This bond between the
customers and the organization will strengthen the company’s objectives to serve its customer
and enhance overall performance [13].
App: Laturea is serving its customer on the e- platform. Launching an app will add to the
company’s advantage and benefit. Customers can easily order the required services through
the app. The company with its team can device a strategy for quick delivery of the ordered
services to its customers. The company can launch various other healthcare services
exclusively for the app which will make them an unique player in the market. The app can be
programmed to provide specialized offers and services to each customer [15]. This will have
a positive effect on customer satisfaction level and the app will be used greatly. The brand
should cater to all its needs promised on the app. The brand can launch various offers and
new products on the app thus engaging a large audience. Offers and discounts will impact
customer preferences. The brand can also host other products on its app. Event
announcements, product launch and offers can be easily advertised on the app. The app can
be linked to the organizations social media handles to involve more audience and client. Such
approaches will address the limitations of the company [16].
(C) Use of the principles of agile methodology to address complex business needs.
Agile can be described a contemporary form of working environment which is highly
flexible and has adaptive qualities. These qualities lead to the rapid development of the firm.
The processes are lean in nature and it is deliberately kept so. An agile organization has great
uses in complex business projects as these environments face sudden changes. There are
various agile methodologies present available in the market which can be used to address

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required complex problems in the organization [15]. Companies are rapidly using agile
methods to improve business situations and the methods provide customer oriented services.
Scrum, XP and Kanban board are the most popular software tools under Agile
methodologies. Principals of agile methodologies include: active involvement of the user, the
team is empowered to take decisions at any time, fixed timescale, evolvement of requirement,
visual and lightweight, faster and high level capture requirement, iteration and incremental
releases, completion of each task before moving to the next, delivery of products must be
monitored, project lifecycle – frequent and early tests and cooperative relationship with all
the stakeholders.
One of the agile software that can be used in addressing business problem is Kanban or the
Kanban board. Kanban board is a very popular framework which is used in implementation
of the development of agile software [11]. The software requires real time data and
communication and complete transparency to work efficiently. The work requirements are
visible on the board – the Kanban board. This allows each and every team member to have an
idea of the state of work at that moment. The software provides flexibility in planning various
business modules, clarity in focus, outputs generated is quicker and high transparency in
development cycle. Implementing Kanban on production floor will involve physical process
changes and substantial methods will be added. The Kanban board will help visualize the
flow of work, optimize the direction and most importantly traceability of work from multiple
places. The significant work of Kanban board is to standardize workflow [5]. Any kind of
dependencies or road blocks in the production process can be easily identified and resolved.
The team size, objective and structure is a important factor in determining the mapping of the
workflow. The mapping can be used to meet any unique process for any team inside the
organization. The process allows team members to have real time knowledge of the state of
work and also of other associated details. This methods eases out the production process and

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each step of the production line can be monitored. Using Kanban in organization can
extensively monitor active work in progress. Any backlog work on the list can be reprised
and reprioritize without hampering the work of the team [3]. The important work tops the list
and the managers can keep an eye on its progress. So this requires no definite length
iterations. Using this model reduces time cycle. Time cycle is defined as the time required
for a work to flow through its initial stage to its final stage. Overlapping of skill sets is
allowed which gradually decreases time consumption. The flow of work is smooth and the
model supports heterogeneous work model which furthers helps in optimizing time cycle. If
there is work lagging the team can provide undivided support to the other members to get the
work done in time. Visual metrics helps in indentifying issues and bottlenecks in the
production or manufacturing process [4]. The table is updated which makes it easier for the
team to spot and identify bottlenecks in the process and resolve the problem immediately.
There are graphical representation which eases out the entire process of understanding the
situation at hand. Each column on the board represents specified activity which composes the
workflow. WIP limits – work in progress cards are the cards present in maximum amount on
the column [6]. When the column is maximized, the team swarms the cards and moves them
to the next level of work. WIP limit works like a warning sign showing excess work [12].
Limiting progressing work and visualizing work are the two rules of Kanban. Kanban board
is very useful in any organizations. The digital boards are updated and contain all the
significant information. Developing a similar strategy will help the firm achieve its
production goals. Line of production is well monitored. This model in the production line
gives proper details of work and involvement of every employee of the organization. The
Kanban board, assigning the commitment point and delivery point. The health organization
on using this agile method can develop the company’s working structure significantly. These
methodologies will improve the working of the company and the company will hugely

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benefit from the software methods. Other agile methodologies are scrum which as useful as
other agile methods. All these methods are highly efficient in running an achieving a business
project.

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