ITEC321: Strategy Report: Information System Ethical Management

This report analyzes the information system of the Australian small business "Colin & John," which supplies household essentials. It examines the benefits of incorporating e-commerce, such as improved customer satisfaction and business expansion, while also addressing the social and ethical issues associated with e-business. The report discusses challenges like web spoofing, privacy invasion, and email spamming, emphasizing the need to mitigate these risks for business effectiveness. The study concludes that while e-business can significantly improve "Colin & John's" operations, it's crucial to manage the associated risks to ensure ethical and sustainable business practices. The report utilizes academic references to support its analysis, aligning with the assignment's requirements for a strategy report on information systems.

Running head: INFORMATION SYSTEM
INFORMATION SYSTEM
Name of the Student
Name of the University
Author Note:

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Introduction:
The primary aim of this paper is to discuss about the issues present in information system
functions. In order to support the discussion it will analyze the business scenario of “Colin &
John” with the purpose to analyze the ethical issues, global as well as social responsibilities. As
the nominated business has faced several ups and downs in recent years. Along with this it will
also discuss about the ethical considerations while operation information system into the
organization’s infrastructure.
Discussion:
After a thorough investigation of thee nominated case scenario it is noticed that Colin &
John is an Australian small business that has primarily focused on the supplies house hold
essentials which includes the toilet accessories, clearing, baby products as well as handy
furniture. Due to effective services offered by Colin & John, the company has gained a huge
profit for many years. However, due to poor technical infrastructure of the organization they
have faced huge problem performing organizational activities like communication with
customers and suppliers, operations related to pricing as well as detailed information of about
their offered services (Benitez et al., 2018).
Followed by knowing the detailed information about the nominated company being an e-
business consultant I have taken an initiative towards the development of e-commerce website in
order to provide an edge to “Colin & John” services over the over competitors.
Benefits of e-business-
Now, focusing on the benefits of incorporating e-commerce facility into their business
infrastructure it is noticed that incorporating e-commerce features into the organizational
infrastructure of “Colin & John” will help to improve the customer satisfaction as after the

2INFORMATION SYSTEM
implementation a customer will be able to see their products online which will them to check
their product effectively and order their preferred product from anywhere any time. Along with
the above mentioned benefits it will help the organization to expand their business to a wide
range of customers (Abdullah et al., 2018). Along with this it will also help to advertise the
products in a very cheap cost. Apart from the above mentioned features offered by e-commerce
business it is noticed that adoption of e-business strategy will help to enhance the communication
process of the organization as well, and this will also improve the decision making capabilities of
business by analyzing the customer data present in the organization’s website (Chatzoglou and
Chatzoudes 2016).
Social issues of e-business-
Now focusing on the business strategy of “Colin & John” it is noticed that adopting
technology like e-commerce will definitely help to enhance the business operations of the
organization however, the adoption of e-commerce may significantly impact social aspects.
While analyzing this concern it is noticed that global e-commerce business has been a bonus for
the customer as well as for small businesses however, according to the studies e-commerce
business in a huge threat towards the local culture as this approach has a major significance
towards harming the employment culture of global business (Cherian and Kumaran 2016). Along
with the social issues e-commerce business has also impacted the economic issues as due to the
adoption of e-commerce the company will be able to transact internationally which will majorly
impact market conditions of other countries as well.

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Ethical issues of e-business-
Along with the identification of above issues it is also noticed that e-commerce business
also causes several ethical issues that has a significant impact on the effectiveness of the
nominated business (Ledwaba, Pelser and Fatoki 2019).
Followed by the above discussion a list of ethical challenges in e-commerce business is
mentioned below:-
 Web spoofing- is one of the biggest threat of e-business as in these types of attacks the
attacker develops a fake website of the targeted business to decoy their customers.
 Cyber Squatting- are popularly known for extorting the payment from the original
business.
 Privacy Invasion- is nothing but a huge threat towards the personal data of the user in
which the attacker tries to access the user data to misuse these data.
 Email Spamming- is also one of the ethical threat of e-business as by using this the
attacker traps the customers by sending spam emails.
 Online Privacy- due to the significance of unauthorized access of the customer data there
is a huge threat present related to online privacy.
 Phishing- is one of the threats by which the attacker steals online user data for illegal
activities.
Conclusion:
After completion of the above discussion it can be concluded that the primary objective
of these study was to analyze the limitations of “Colin & John” Company. Thus, during the
analysis it is observed that the adoption off advance business concepts like e-business will
majorly help to improve the business of “Colin & John”. However, along with these

4INFORMATION SYSTEM
identifications it is noticed that there are several threats of e-business is also present which has
significant influence on their business effectiveness. Hence, it is very essential to mitigate those
risks with the purpose to enhance their business.

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Reference:
Abdullah, A., Thomas, B., Murphy, L. and Plant, E., 2018. An investigation of the benefits and
barriers of e‐business adoption activities in Yemeni SMEs. Strategic Change, 27(3), pp.195-208.
Benitez, J., Chen, Y., Teo, T.S. and Ajamieh, A., 2018. Evolution of the impact of e-business
technology on operational competence and firm profitability: A panel data
investigation. Information & Management, 55(1), pp.120-130.
Chatzoglou, P. and Chatzoudes, D., 2016. Factors affecting e-business adoption in SMEs: an
empirical research. Journal of Enterprise Information Management.
Cherian, T.M. and Kumaran, L.A., 2016. E-business in construction industry: Opportunities and
challenges. Indian Journal of Science and Technology, 9(32), pp.p1-6.
Ledwaba, N.F., Pelser, G.P.J. and Fatoki, O.O., 2019. The use and benefits of e-technology
business applications. International Conference on Public Administration and Development
Alternative (IPADA).
Soto-Acosta, P., Popa, S. and Palacios-Marqués, D., 2016. E-business, organizational innovation
and firm performance in manufacturing SMEs: an empirical study in Spain. Technological and
Economic Development of Economy, 22(6), pp.885-904.