This report provides an overview of information systems and database management within the airline industry, using British Airways as a case study. It details how airlines capture and store information, emphasizing the use of various database types and information systems. The report covers Database Management Systems (DBMS), Decision Support Systems, Executive Support Systems, Business Expert Systems, Electronic Spreadsheets, Enterprise Resource Planning (ERP), and Geographical Information Systems (GIS). It explains how each system contributes to data organization, strategic decision-making, operational efficiency, and geographical analysis. The report concludes by highlighting the significance of these systems in the airline industry's service-oriented operations, referencing relevant academic sources.
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