Annotated Bibliography for Information Systems in Business - COIT20274

This annotated bibliography, prepared for COIT20274: Information Systems for Business Professionals, addresses the implementation of IT solutions for the Brisbane Multi-Faith Temple (BMT), a charitable organization expanding its operations. The bibliography analyzes key concepts from various academic sources to guide the adoption of IT services, including management information systems, ethical considerations in e-commerce, customer relationship management (CRM) systems, the impact of intranet connectivity, strategic management of information systems, and organizational conflict mitigation. The assignment explores how BMT can leverage IT to enhance its business activities, improve communication, and address potential challenges such as ethical issues, customer relationship management, and organizational conflicts. The annotated sources provide insights into integrating IT services effectively, ensuring a smooth transition, and achieving business agility and efficiency. The bibliography helps in understanding the factors associated with the successful configuration of IT services and provides solutions to complete the second assignment.

COIT20274: Information Systems for Business Professionals (T3, 2017)
Annotated Bibliography
Assignment 1
Student Name
Due date
Date Submitted
Tutor
Central Queensland University
Brisbane, Australia

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Assignment 1
Annotated Bibliography
Introduction
Brisbane Multi-Faith Temple (BMT), a charitable organization based in Mount Cotton is
run by Sam Sharma, the chairman of the organization and a team of volunteers. The
temple grew famous, within the short time period the patronage for the temple also got
augmented. For this reason, the organization has decided to open subsidiaries and opened
additional temples in Gold Coast, Rocklea, Sunshine Coast and Toowoomba. At first at
Mount Cotton, they had one admin staff, one small army of volunteers and one cleaner.
With the increase in a number of temples, the current employees also get increased, now
they have one accountant, one handyman, five cleaners, fifteen priests and twenty admin
staffs. A chairman, a public officer and a treasurer have been hired. They have decided to
adopt the IT services to integrate all the services and to facilitate communication among
the employees.
The main objective of the report is to provide the Information Technology (IT) solutions
to BMT so that they can adopt IT services to conduct their business activities in agile and
effective manner. As a consultant, it is the duty of the consultant to highlight the factors
associated with the successful configuration of IT services in their premises.
The report will showcase the view of various authors on these IT aspects. The main
motive of this annotated bibliography is to research the topic and provide solutions that
will guide to complete the second assignment.
Laudon, K. C., & Laudon, J. P. (2013). Management Information Systems 13e.
The article has showcased two concepts, one is the technical component and another one is
the business component. The business component will help us to know the behaviour or
nature of the real-life entities like consumers, accounts and so on. The article has
highlighted the adaptation of software development that can help BMT to furnish their
business activities. The article will help them to know how BMT can segregate their
business activities and can get the competitive management. BMT can get cost-effective
service due to the software system configuration in their premises. This article will
highlight the question 2.
Frostenson, M., Hasche, N., Helin, S., & Prenkert, F. (2017). Ethical issues in e-
commerce: A renewed analysis based on the multiplicity of customer relationships.
In Perspectives on Philosophy of Management and Business Ethics (pp. 181-195).
Springer International Publishing.
BMT has decided to initiate ordering of foods online, this e-commerce initiative from the
temple can lead to ethical issues. Multiple ethical issues can arise between the employees
of BMT and their customers. The security problems, the law breaches, the falsifications,
ethical issues can lead to all kinds of ethical concerns among the stakeholders of the
company. It may happen the customer orders something and retrieve something else, also
it may happen the products delivery get delayed, even it may happen that the food they
receive is all spoiled. This can affect the relationship between the employees and the
customers and lose trust. The article will help to answer the question 7.
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Assignment 1
Annotated Bibliography
Khodakarami, F., & Chan, Y. E. (2014). Exploring the role of customer relationship
management (CRM) systems in customer knowledge creation. Information &
Management, 51(1), 27-42.
The article showcases the concept of CRM or the customer relationship management. The
adaptation of computer system or the information system can raise concern. They will
have to well adept at the information system. They have decided to conduct their business
online, and the employees are not used to this. They can serious problems while
communicating with the customers via online media. They may fail to meet the customers’
demands and the queries. In this way, BMT can lose trust and loyalty. Also, there is a
concern about the security and the privacy. The hackers can exploit their database and the
system and in this way, the customers’ data and the customers’ financial data can be at
stake. Thus this article can assist BMT to get more insights how to keep a healthy
relationship with the customers. This article will help them to fight against the odds and
the challenges and will answer question 3.
Vlosky, R. P., Fontenot, R. J., & Blalock, L. (2015). Extranet Mediated Business
Linkages: Effects on Buyer-Seller Relationships. In Proceedings of the 1999 Academy
of Marketing Science (AMS) Annual Conference (pp. 415-419). Springer, Cham.
This article helps BMT to know the potential impact of the intranet connection. BMT did
not use the internet connectivity. Since they have decided to adopt the information system
and want to set up intranet connection on their premises, they can get immense benefits.
The stakeholders of BMT can communicate with each other. This article highlights the
usage of the intranet connectivity and the process by which BMT can enhance their
business activities. The chairman, the public officer, the vice chairman and the treasurer
can communicate with each other with the aid of extranet connectivity. This article will
help to answer question 5.
Peppard, J., & Ward, J. (2016). The strategic management of information systems:
Building a digital strategy. John Wiley & Sons.
This article highlights how the IT can bring revolution to the business. The business
activities can get faster and efficient with the aid of internet connection and it has been
highlighted in the article. The IT can help both small and large business. Similarly, with
the aid of IT system BMT can flourish their business; can enhance communication among
the stakeholders, between the customers. They can carry out their e-commerce services.
Here is the article, the authors have clarified the concept in details by dividing the
information system to multiple operations support system as well as the management
support systems and defining their interrelationship. This article will help to answer
question 1 and will help to answer how IT can enrich their business in mere future.
Clegg, S. R., Kornberger, M., & Pitsis, T. (2015). Managing and organizations: An
introduction to theory and practice. Sage.
This article has focused on to propose a model based on which the conflict raises within
the organization can be mitigated. BMT will adopt the IT services on their premises.
Therefore, initially they have to face various problems, the employees can create
restrictions. The customers can oppose and may have some concerns, there may cause
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Assignment 1
Annotated Bibliography
disruptions within the management body because of which they can face a huge loss. Thus
a model should be developed beforehand that can give them the idea about the concerns or
the issues that can arouse. Considering the model, they must make important decisions for
the organizational changes. This will help to answer the question 6.
COIT20274